Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…
… is an awful lot of technology and equipment we use every day that's enabled by 3G as the wireless comms link and that … dysfunction they may face.” With 12 days to shutdown, time for small business to check older-style EFTPOS … way it allows us to get on with business. “It would be terrible if the first time you learn it runs on 3G is when …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…
… importance of their issues and the need for the issues to be examined and actioned by the regulator. We currently refer … the ACCC for its attention to help ensure that unnecessary time does not elapse, which may cause additional harm to … conduct and practices. “Small businesses suffer in real time when concerning conduct occurs so obviously a vital test …
The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…
… Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action … Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.
“It’s a great moment to reflect on the crucial role family-owned…
… the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and … all Australians to celebrate National Family Business Day on Thursday 19 September. “It’s a great moment to reflect … services businesses in your community and often it will be family owned and led. “Some of our most enduring …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…
… Help small businesses thrive this MSME Day 26 June 2025 The Australian Small Business and Family … and relentless personal commitment to succeed at a time when many are doing it tough right now. “Our economic … livelihood opportunities and community wellbeing would be so much less without the extraordinary contribution and …
Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.
Below is a summary of the…
… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, … Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of … positive role played by the Register to help reduce the time it takes to pay small business suppliers Some large …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.
“Outstanding debts can be overwhelming for a small business – whether…
… of paying or collecting a debt. “Outstanding debts can be overwhelming for a small business – whether you are owed … and this can become worse when they don’t receive a payment they were expecting.” Mr Billson said a first step … days. The delay, well beyond the usual payment terms of 30 days, was having significant flow-on consequences for Mary …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.
“Time is running out with just six weeks…
… two crucial tax breaks announced in last year’s budget. “Time is running out with just six weeks until the end of the … to that amount for eligible assets between 1 July 2023 and 30 June 2024. (The Treasurer announced in this week’s budget the scheme would be extended to 30 June 2025.) Without legislation authorising …
Family owned businesses play a crucial role in the economy and our communities. Some of Australia’s most successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy in name and value to the…
… of family owned businesses on National Family Business Day, 19 September 18 September 2025 Family owned businesses … end of the day and they are often investing their energy, time, and personal funds, to make it work. Financial and … business decisions are also family decisions there can be an added layer of emotion. What one family member thinks …
Key highlights:
Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise since August 2022. Over the past 12 months deteriorated by 0.9%, but now…… Small business conditions show modest improvement for first time since 2022 27 May 2025 May 2025 Small Business Pulse Key … for ASBFEO’s help reflect these cash flow concerns. Payment disputes continue to be the most common dispute our office assists with. Payment …
Australia’s sole traders — the spirited, self-starting enterprising women and men who power our communities — are far more numerous and diverse than most policy settings recognise. New analysis by the Australian Small Business and Family Enterprise…
… economic debate. ASBFEO Ombudsman Bruce Billson says it’s time for the nation to “see” sole traders more clearly. “Sole … in the transport, postal and warehousing sector were payment related — a stark reminder of their vulnerability in … the true scale and diversity of sole traders. Fairer payment practices to protect those most exposed to late or …
Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, gives recognition and applauds women in small and family business ahead of International Women’s Day.
“More than half a million Australian women say their main…
… small and family business ahead of International Women’s Day. “More than half a million Australian women say their … half reported strong opportunities for growth. At the same time, only five per cent said they faced no barriers to … their business,” said Mr Billson. Access to finance can be a challenge for many small business owners, but women …
On 11 March, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is marking 10 years of advocating for small and family businesses, reflecting a decade of practical support, dispute resolution and advocating for fairer rules that…
… operations. “ASBFEO was established to change that – to be an advocate and ally, and a practical problem solver. … assistance function provides direct assistance with payment, contract, franchise, digital platform and other … is, small business owners are not well resourced, often time-poor and wear multiple hats just to keep the business …
Resilience, realism and resolve shape the small business outlook
February 2026
Key highlights:The ASBFEO Small Business Pulse increased by 0.1% in the three months to February 2026, marking the…… quarterly increase, and is 1.2% higher than the same time last year. Small business owners are actively exploring … quarterly increase. It increased 1.2% compared to the same time last year. The Australian Small Business and Family … – because the consequences of getting it wrong can be severe. “Despite these pressures, many small businesses …
Key highlights: ASBFEO Small Business Pulse November 2025
The ASBFEO Small Business Pulse increased by 0.8% in the three months to November 2025 – the third consecutive quarterly increase. It increased 0.5% compared to the same…… quarterly increase. It increased 0.5% compared to the same time last year. There is strong momentum amongst small … quarterly increase. It increased 0.5% compared to the same time last year. The Australian Small Business and Family … as tax deductions [6] . Regulators’ terminology can also be confusing for entrepreneurs. For example, confusion on …
The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.
Mr Billson said over the past…
… platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business … your account shut down after being hacked – solving it can be a nightmare. “These platforms require a time and resource-poor small business to navigate the most …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, welcomes the Australian Government’s response to the review of the Franchising Code of Conduct by Dr Michael Schaper.
The Minister for Small Business, Julie Collins,…
… of franchising data sets. The Ombudsman will also be given the power to name and shame franchisors who have not … discourage big business from using their muscle to force time and resource-poor small business to have no alternative … but to seek redress in court – an expensive and time-consuming pathway they almost always cannot afford to …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…
… Australian small business selling online warned to be aware of US copyright laws 09 October 2024 The Australian … been issued against an Australian homewares business every time they advertised. That led to Shopify shutting down their store each time until it was resolved, but that caused the Australian …
The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.
The…
… commercial matters, particularly where industry codes may be involved. ‘It is pleasing that the Government has expanded … and empowering this kind of low-cost legal advice can be for an unrepresentative small business disputing a tax … 2016, ASBFEO has helped over 50,000 small businesses. At a time when most small businesses are facing many headwinds, I …
The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.
Mr Billson today…
… farming businesses take action to find out if they will be affected and if so, upgrade their technology before … farm gates and many other wireless operating systems may be affected. Mr Billson emphasised that telecommunications … farming businesses take action to find out if they will be affected and if so, upgrade their technology before …
Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.
The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…
… to further support small and family business at a time when many are reporting really challenging trading … to further support small and family business at a time when many are reporting really challenging trading …
The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.
“One in three small businesses…
… “I hope this new feature on our website, which can be activated by one simple click, will make it easier for … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located …
JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand
Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…
… supply chain for large businesses or government, they may be asked to provide this information, especially if they are … a guide to help SMEs understand what information they may be asked by larger businesses they supply to, regarding their … within their business. “I encourage SMEs to take the time to read the guide and become familiar with …
The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…
… independent retailers have been losing market share over time. The ASBFEO’s experience accords with the ACCC’s … family business economy back on the right trajectory, to be able to fully realise its potential to contribute to … independent retailers have been losing market share over time. The ASBFEO’s experience accords with the ACCC’s …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…
… in ASBFEO’s 14 steps to energise enterprise at this time of a surge in insolvencies, a reduction in the economic … taking on their first employee. “Small business needs to be front of mind for our policy makers and regulators. We … said. “Broad consultation with small businesses will be important to ensure that the proposed banning of …
The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging the Federal Government to deliver practical, targeted measures in the 2026–27 Budget to reduce costs, restore confidence and remove barriers that are holding back…
… a small business has become harder than it needs to be. “Small businesses are doing the heavy lifting in every … and complexity. “A small business first mindset should be adopted where every new policy and program is first be tested through a small business lens, so we are not …
The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices.
…… into ‘a take it or leave it’ contract they would likely be in breach of the unfair contract terms laws. But by not … into ‘a take it or leave it’ contract they would likely be in breach of the unfair contract terms laws. But by not …