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The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (198)

Media Section

  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)
  • (-) Media Centre (197)
  • (-) Disputes & Assistance (1)

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

… TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio) 01 September 2023 … living up to that ambition and that's what Dr. Emerson's report was focusing in on. Glen Bartholomew You've been … with Glen Bartholomew. ABC News Radio Subject: review of Payment Times Reporting Act Glen Bartholomew The Federal …

Media Centre item
Transcript
ASBFEO Live

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

… BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES 01 February 2023 Only three out of 10 big businesses … These exemplars deserve positive recognition with scope to report a ‘less than 7 days’ or ‘within a fortnight’ payment … take more than 120 days to pay up, according to new payment times data. “This is a woeful performance and is …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: Helping small business resolve disputes,…

… TRANSCRIPT: Helping small business resolve disputes, payment times, digital platforms 31 January 2024 TRANSCRIPT … Canberra Subject: Helping small business resolve disputes, payment times, digital platforms   Leon Delaney Small … Canberra Subject: Helping small business resolve disputes, payment times, digital platforms   Leon Delaney Small …

Media Centre item
Transcript
ASBFEO Live

Small business headwinds

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

… business headwinds and need for right-sized regulation, payment times, Commonwealth procurement. Leon Delaney The Albanese … of the biggest companies in Australia who are obliged to report on the terms that they offer small and family business … business headwinds and need for right-sized regulation, payment times, Commonwealth procurement. Leon Delaney The …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and need for least-cost routing to cut fees

 17 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.

ABC Radio Brisbane

 

…

… Payment surcharges and need for least-cost routing to cut … interview with Steve Austin. ABC Radio Brisbane   Subject: payment surcharges and need for least-cost routing to cut … and Family Enterprise Ombudsman.  Bruce Billson Look times are tough. Some have described it as challenging a time …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON 01 September 2023 The … in paying small businesses has been woeful.” Dr Emerson’s report finds: ‘there is no empirical evidence of a … Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to …

Media Centre item
Media Releases
ASBFEO Live

Cyber security tips for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: ransomware attacks on small business, cyber security tips for small business, insolvency concerns,…

… you might not even know to whom it is you need to report this breach, but you inadvertently break the law, and … bills and the like. But also we're getting an increase in payment disputes even when work is carried out under the … there’s this friction in just getting paid and the payment time blowing out. It's a real concern. So, what we're …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… and it particularly doesn't reach into areas where that payment worry might actually come after you - the business … actually out-of-pocket yourself and you're waiting for the payment to come in to cover that as well. So that's where … advice for businesses that are desperately waiting for a payment to come in and it's just not arriving?  Bruce …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Merchant transaction fees (least-cost routing)…

… like tap-and-go payments and other forms of electronic payment. And that would save both small businesses and … American Express, EFTPOS and the like, and to execute the payment they put a charge on and then there's the bank that's … thing that we're quite concerned about is too often that payment is routed down a more costly option than one that's …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… TRANSCRIPT: payment surcharges and need for least-cost routing to cut … year. These extra costs on top of energy, rent, wages bill and all that, has made it pretty tough. So, what some … have been wondering, well, hang on, why am I paying three times as much as a merchant to have this payment transaction …

Media Centre item
Transcript
ASBFEO Live

Small Business – “looking after yourself”.

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nicole Overall.

2CC Canberra

Subject: Small Business – “looking after yourself”.…

… if being in business isn't difficult enough at the best of times.  I'm very happy to have on the line to have a … if being in business isn't difficult enough at the best of times.  I'm very happy to have on the line to have a …

Media Centre item
Transcript
ASBFEO Live

Small business conditions

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

Media Centre item
News
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… to reduce the burden both on the small business taking the payment and you, the customer, paying for your long black? … financial institution that you bank with, who the card or payment facility is provided by, and then the impact of the … nearer to $1 billion. That is because people are using payment processes that aren't the cheapest that's available …

Media Centre item
Transcript
ASBFEO Live

14 steps to energise enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio WA

Subject: 14 Steps to energise enterprise, small business conditions, family business succession, lowering…

… Now that happens when you walk up to an EFTPOS machine, a payment terminal. You are time-poor, the staff behind the … Now what automatically happens in too many cases, is that payment is routed down a more expensive channel than it needs … Now that happens when you walk up to an EFTPOS machine, a payment terminal. You are time-poor, the staff behind the …

Media Centre item
Transcript
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… reserves. They've depleted those during these challenging times and their emotional reserves are also challenged.  So, … have them contact you, the opportunity to work through payment plans. The chance to take account of any hardship … of the other tools that the Tax Office is using now is to report outstanding tax amounts to those credit reference …

Media Centre item
Transcript
ASBFEO Live

Payment surcharges and least-cost routing to reduce fees

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Subject: payment surcharges and least…

… Payment surcharges and least-cost routing to reduce fees 28 … to negotiate a better deal is almost zero. My own agency's report suggests there's between $800 million and $1 billion a … the size of the business. They generally pay about three times the amount for exactly the same transaction than a big …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: COSBOA Summit, energising enterprise

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

Subjects: COSBOA Summit, energising enterprise

…

… but these would have to be some of the most challenging times wouldn’t they for small businesses in this country? … renewable resource in our country. But they do also report challenging times, input costs pressures. The … did indicate when he did speak at the summit that energy bill relief for households and businesses will be one of the …

Media Centre item
Transcript
ASBFEO Live

Concern about small businesses being paid

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Emma Hannigan.

ABC Radio Gold Coast

Subject: Concern about small businesses being paid

Announcer

It's a challenging…

… and that, on top of some big businesses with appalling payment performance for small business suppliers, is a real … things that can be done right now. One is to take timely payment more seriously. I'm pleased that the Government has invested in its payment time reporting framework, but we're yet to see any …

Media Centre item
Transcript
ASBFEO Live

Small business disaster preparedness

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

… how you can get something that looks like a senate inquiry report for guidance. Now a time-poor small business isn't … Billson  They are, and that's something that we see at times, the most challenging of moments for business owners … Billson  They are, and that's something that we see at times, the most challenging of moments for business owners …

Media Centre item
Transcript
ASBFEO Live

Perils of fringe financiers for small businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rod Henshaw.

2CC Canberra…

… Ombudsman and he's written a piece for the Canberra Times today about the perils of fringe financiers for small … to settle. And that, that may have penalties if you miss a payment, hundred dollars for the first few days, but after … they might be prepared to talk to us about a resolution, a payment arrangement that they've rejected previously when the …

Media Centre item
Transcript
ASBFEO Live

Economic Roundtable

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Economic Roundtable  

…

… their supply chain, those big companies are being asked to report on climate emissions and have reporting obligations. … their supply chain, those big companies are being asked to report on climate emissions and have reporting obligations. …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Insolvency and small business; help for small businesses needing support

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subjects: Insolvency and small business;…

… programs that help people navigate those challenging times, like New Access for Small Business Owners.  And in … have been paid by their customer, which then slows up the payment to their small business supplier like we were … resources that are there to help with those challenging times.  Stephen Cenatiempo Bruce, always good to talk to you. …

Media Centre item
Transcript
ASBFEO Live

How small business can get help

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: How small business can get help, insolvency concerns, payment times, solving problems with digital…

… How small business can get help, insolvency concerns, payment times, solving problems with digital platform providers Leon Delaney The latest report from the Australian Small Business and Family … How small business can get help, insolvency concerns, payment times, solving problems with digital platform …

Media Centre item
Transcript
ASBFEO Live

ASBFEO hits 50,000 Milestone of helping Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: ASBFEO hits 50,000 Milestone of helping Small…

… we're ready to provide that support in these challenging times  Leon Delaney  You've suggested that not enough small … we're ready to provide that support in these challenging times  Leon Delaney  You've suggested that not enough small …

Media Centre item
Transcript
ASBFEO Live

ASBFEO Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra…

… Bruce Billson has released his latest Small Business Pulse report. Bruce, is the patient still alive? Bruce Billson  … Ombudsman. And of course, the Small Business Pulse report is released on a quarterly basis.  … Bruce Billson has released his latest Small Business Pulse report. Bruce, is the patient still alive? Bruce Billson  …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Natural disaster preparation and checklists for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

… hang on a minute, the economic losses will be many more times that. And there's a duty on those service providers … had a direct loss.  It's the same with banking services. Payment platforms went out late last week for a lot of the … it recommend?  Bruce Billson You can find a copy of that report on our website. Why we did that was there was a series …

Media Centre item
Transcript
ASBFEO Live

ASBFEO Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

… people, they haven't caught me yet. So, the latest Pulse report has apparently shown signs of life. If we can continue … meeting their bills and that that might flow onto the non-payment of work or services or activity that's already been … meeting their bills and that that might flow onto the non-payment of work or services or activity that's already been …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… that name and if there's an irregularity then it stops the payment going through. This is fantastic news. If you and I … customer. The sums are the right amount. You make the payment and then it's whisked away into a bank account and … consumers, who's got the money ready just to replace that payment and settle that account?  Leon Delaney Well , …

Media Centre item
Transcript
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… to be with you. What a great throwback to those exciting times when we ticked into the new Millennium.  Rick Hind I … you bought the technology from. I know some of the card payment system providers have been up and about, and you know … with people not realising they won't be able to take a payment after the 28th of October if they don't upgrade.  In …

Media Centre item
Transcript
ASBFEO Live

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