Ombudsman welcomes designated-complaints legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses to the ACCC.

“Vast numbers of small and family businesses every year are being compromised and, in some cases, profoundly damaged by unfair business practices and uncompetitive markets,” Mr Billson said.

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon Delaney
The Small Business and Family Enterprise Ombudsman says he's pleased with the review of the Franchising Code of Conduct that has been completed for the federal government. And the Ombudsman, Bruce Bilson is on the phone now. Good afternoon. 

Bruce Billson
Leon, fab to be with you and your listeners, sir. 

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise Code to support informed decision making, healthy franchise relationships and the resolution of disputes that may arise throughout the course of the franchising relationship.

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the past six months.

The Ombudsman, Bruce Billson, said two out of every five requests for help from a small business related to a payment dispute while almost one-quarter of cases involved digital platform providers.