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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
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    • Number of small businesses in Australia
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    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre (285)
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Media Source

  • ASBFEO Live (299)

Success story type

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

… TRANSCRIPT: Small business digital marketing help 17 January 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

… Ombudsman’s guide for small business - using social media securely 28 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman shares RBA concern over small business access to finance

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has backed the RBA’s plea to banks to treat small businesses differently to consumers when considering loan applications.

Mr Billson welcomed further scrutiny of small…

… Ombudsman shares RBA concern over small business access to finance 17 March 2021 The Australian Small … approach to small business borrowers, given that even under the existing Responsible Lending Laws, banks are not …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham

ABC Radio North and West SA

Subject: internet domain name changes

Narelle Graham

This is information for those of you who have a small business and it's related to any…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Graham This is information for those of you who have a small business and it's related to any domain names that you …

Media Centre item
Transcript
ASBFEO Live

Small Business Matters

… Small Business Matters We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business …

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Payment surcharges and least-cost routing to reduce fees

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Subject: payment surcharges and least…

… to reduce fees 28 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … They'll go and find the cheapest channel, which is under that flat fee, and keep the difference, and that's …

Media Centre item
Transcript
ASBFEO Live

… confusion The ASBFEO received a request for help from a small business owner whose business is based inside a hospital. The small business owner advised the ASBFEO that he believed …

Payment surcharges and need for least-cost routing to cut fees

 17 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Steve Austin.

ABC Radio Brisbane

 

…

… 17 October 2024   17 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Billson is ear-bashing the Federal Government on behalf of small business. Bruce Billson is the Australian Small …

Media Centre item
Transcript
ASBFEO Live

Ombudsman to host feedback sessions in natural disaster-hit areas

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

… sessions in natural disaster-hit areas T he Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce … country seeking vital on-the-ground feedback from impacted small businesses. Throughout the sessions, the Ombudsman will …

Media Centre item
Media Releases
ASBFEO Live

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

… 2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES 09 May 2023 … Budget Brief Read the May 2023-24 Budget Snapshot for Small Business The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… Small Biz Ombudsman welcomes new Minister 12 May 2025 Prime … Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business. The Australian Small Business and Family Enterprise …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

… TRANSCRIPT: what small, family and farming businesses need to know about 3G … 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Kindly customers urged to spend big with small business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging shoppers to spend big with small businesses this weekend, with Black Friday and Cyber Monday sales predicted to smash records.

Black Friday and Cyber Monday…

… Kindly customers urged to spend big with small business 26 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Banks offer certainty to small businesses impacted by lockdowns

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the banks’ ongoing efforts to support small businesses impacted by COVID-19 lockdowns.

The Australian Banking Association says banks will defer loan…

… Banks offer certainty to small businesses impacted by lockdowns 10 July 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
News
ASBFEO Live

Migrant-led small businesses urged to take action to safeguard internet identity

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned migrant-led small businesses they have just two weeks left to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’…

… Migrant-led small businesses urged to take action to safeguard internet identity 06 September 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

More decisive action needed on small business payments says Ombudsman

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

… More decisive action needed on small business payments says Ombudsman 25 October 2021 Small business owners and leaders have every right to be …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… to fight scams, Australian Government’s cyber support for small business 27 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… 2. Number of small businesses by turnover Table 2: Business numbers by annual turnover in June 2023 Annual … that are not registered for GST). A common definition of small business used by the Australian Taxation Office (ATO) …

… Ombudsman Bruce Billson commenced his role as Australian Small Business and Family Enterprise Ombudsman (ASBFEO) in March 2021. The Ombudsman is an independent advocate for small and family businesses. Bruce brings three decades of …

Mysterious surcharges on our payments are unfair on everyone

Originally published in the Canberra Times.

By Bruce Billson.

No one is happy when you buy a coffee, a meal or even an item of furniture and as you tap your card a few extra cents or dollars are drained from your account.

Typically, a…

… or dollars are drained from your account. Typically, a small business merchant is only passing on this surcharge because … payments system with no help to their bottom-line. Small businesses have such tight margins, and most are facing …

Media Centre item
Op-ed
ASBFEO Live

EINVOICING A SMART PROTECTION FOR SMALL BUSINESS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging small businesses to adopt eInvoicing as a more secure and faster way of getting paid.“There are real opportunities for small business in engaging with…

… EINVOICING A SMART PROTECTION FOR SMALL BUSINESS 18 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… Small business apprentices and trainees Number of small business apprentices and trainees Table 1: Apprentices and …

INDIGENOUS SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has implored Indigenous small businesses to take urgent action to safeguard their brand and identity on the internet or risk seeing impersonators, web-name ‘campers’ or cyber…

… INDIGENOUS SMALL BUSINESSES URGED TO TAKE URGENT ACTION TO SAFEGUARD INTERNET IDENTITY 24 August 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

… Total includes a small number of businesses where information is only … Statistics, customised data, 2023. A fall in the number of small businesses in Greater Melbourne drove the overall decrease in small businesses in Victoria in the year to 30 June 2023. …

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sarah Howells.

ABC Sunshine Coast

8 September 2022…

… name changes 08 September 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … internet domain name changes Sarah Howells If you're a small business, the name of your website can be pretty …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Bruce Billson interview with Jo McManus

Jo McManus

Australia’s had its fair share of natural disasters in the past 12 months. The most recent, of course, being in our Kimberley region with those devastating floods up there. Last year the Australian Small Business and…

… devastating floods up there. Last year the Australian Small Business and Family Enterprise Ombudsman held an inquiry into … that you saw that many small businesses were uninsured, under-insured and or could not afford insurance because it …

Media Centre item
Transcript
ASBFEO Live

Small business needs certainty

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is urging Federal Parliament to give certainty to small business about two crucial tax breaks announced in last year’s budget.

“Time is running out with just six weeks…

… Small business needs certainty 17 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is …

Media Centre item
Media Releases
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… ‘fairer go’ for construction 20 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is … to extend protections against unfair business practices to small businesses, will also help address harmful conduct in …

Media Centre item
Media Releases
ASBFEO Live

… World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held … prosperity. MSME Day 2025 Our theme for 2025 is  ‘helping small biz thrive’ .  It highlights the important … through the resilience and drive of small and family business people.  It reinforces the need for practical policy …

Financial wellbeing

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) …

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