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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Source

  • ASBFEO Live (214)

Insolvency figures, small business pulse, ASBFEO assistance

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

… Insolvency figures, small business pulse, ASBFEO assistance 19 June 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Insolvency figures, small business pulse, ASBFEO assistance …

Media Centre item
Transcript
ASBFEO Live

Australia wants to lift productivity? Here are some practical initiatives

Originally published in The Canberra Times

By Bruce Billson

The first half of this year has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism and the promise of improvement.…

… has been characterised as a test of endurance for many small businesses, but I'm encouraged by the enduring optimism … foundation is essential. Courageous and committed small business owners have been contending with a prolonged … employees and employers alike. But if small businesses go under, that's devastating for the owner. It's livelihoods …

Media Centre item
Op-ed
ASBFEO Live

Western Australia

… Western Australia There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small businesses and in proportion with 11% of Australians … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

South Australia

… South Australia There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small businesses (compared to 7% of the population living in … 2021-22, Accessed 15 January 2024 Table 1: Small business in South Australia, 30 June 2023 Download data Total …

Basic page

… There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small businesses (compared to 20% of Australia’s population who are Queenslanders). There were 238,907 small businesses in Western Australia on 30 June 2023, …

SMALL BUSINESS OWNERS GETTING OLDER

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

… SMALL BUSINESS OWNERS GETTING OLDER 23 August 2023 Australia’s small business owners are rapidly getting older as the … with only 8 per cent of small business owners aged under 30. It is half the peak for this age group of 17 per … Australia’s small business owners are rapidly getting older as the …

Media Centre item
Media Releases
ASBFEO Live

… Ombudsman's Foreword We depend heavily on the small and family run businesses in our lives – whether it is … in training – nearly double the amount employed by big business. We celebrate the vital and deeply personal … steadily climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% …

… Tips and resources Develop a business plan to help you start, grow, or transform your … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your business needs. Essentials to strengthen your small business from the ATO offers flexible, and free online …

DON’T BE DUPED BY SCAM OPERATORS

Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, to be on high alert to the rising number of criminals who may try to impersonate their business or a government agency such as the…

… DON’T BE DUPED BY SCAM OPERATORS 27 November 2023 Small business owners are being urged by the Australian Small Business and Family Enterprise Ombudsman, Bruce … Small business owners are being urged by the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright laws

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…

… MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright … livelihoods damaged by unfounded allegations being made under these laws and then have their products taken down … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… What we do Our Assistance team helps small businesses and family enterprises to resolve disputes … about ASBFEO’s work and other supports available for small business and family enterprises. We manage the ASBFEO’s and … ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability …

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… TRANSCRIPT: Small business problems with digital platforms; being locked out of … accounts; fake reviews   Casey Briggs Tech giant Meta is under pressure after a dramatic rise in people having their …   TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 16 April 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

… VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE 09 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … things necessary to ensure that banking services provided under the code are provided efficiently, honestly and fairly. …

Media Centre item
Media Releases
ASBFEO Live

… Industry  is Australia’s largest and most representative business network. The members of ACCI are state and territory … in the hospitality and liquor industry registered under the Fair Work (Registered Organisations) Act 2009. The …  is the industry association that proudly represents small, medium, and large businesses in design, advisory, and …

Number of small businesses in Australia

… Number of small businesses in Australia Small business’ contribution to Australian business numbers … Small business’ contribution to Australian business numbers is one … economy. This can be explored by looking at the number of small businesses by employment and turnover. …

Basic page

Celebrating Australia's great family businesses

This week we celebrate National Family Business Day - on Thursday, September 19.

It's a great moment to reflect on the crucial role family-owned businesses play in the economy and throughout our communities.

Think about the many farming,…

… 16 September 2024 This week we celebrate National Family Business Day - on Thursday, September 19. It's a great moment … and wife. It's a big responsibility owning and running a small business and that is magnified when it is a family … for the next generation? The implications of the ageing small business community are in many cases amplified when it …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Merchant transaction fees (least-cost routing); regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South East NSW

Subjects: Merchant transaction fees (least-cost…

… bank branch closures 19 March 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … something called the Payment Systems Board, which sits under the Reserve Bank. They've got some capacity to … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

ASBFEO Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

… ASBFEO Pulse 16 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … I know you're wondering what that is, right? Australian Small Business and Family Enterprise Ombudsman. It's a … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Tasmania increased 2% over the year to 30 … The areas with the largest increase in the number of small businesses were: Rokeby (increased by 59 small …

Northern Territory

… Northern Territory There were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. This is consistent with the 1% of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… becomes the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … wife.   “It’s a big responsibility owning and running a small business and that is magnified when it is a family …

Media Centre item
Media Releases
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… This must be the last time Optus cuts off small business 21 November 2023 Originally published in The Daily … the economic pain the recent outage has inflicted on some small and family businesses. Our hardworking small and family … the economic pain the recent outage has inflicted on some small and family businesses. Our hardworking small and family …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… TRANSCRIPT: Optus and small business, banking services 10 November 2023 TRANSCRIPT … moment of the CEO. I do respect that the CEO's probably under enormous pressure right now, but I guess that's my … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING 03 … but a blanket requirement is not a sensible answer.”   Under the current proposal, any seafood used in a dish will … origin labelling rules imposing a compliance nightmare for small and family businesses.   The Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

Location of Australia’s small businesses by state and territory

… Location of Australia’s small businesses by state and territory The graphs and tables … directly to your device. This data presents Australia’s small businesses according to their areas of operation, … them to one geographical location. For this reason, the business counts may not reflect the full extent of business …

Basic page

… Table 5: Employment by business size   Source: ABS Australian Industry , Table 5, … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … past three years. Chart 7 shows the industry sectors where small businesses make the greatest contribution to …

… Business.gov.au Guide to starting a business Resources for First Nations small business owners Starting a business - Indigenous … Australia Competition and Consumer Commission (ACCC) Small business toolkit Small business | ACCC Contracts | ACCC …

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Supermarket inquiry, Federal…

… TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List 17 April 2024 TRANSCRIPT Australian … the court system somehow?  Bruce Billson Yeah, it does. Under our Constitution, Chapter III, if there's a decision … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Location of Australia’s small businesses - regional and metro areas

… Location of Australia’s small businesses - regional and metro areas The graphs and … directly to your device. This data presents Australia’s small businesses according to their regional or metropolitan … 2021-22,  Accessed 11 January 2024. Table 1: Small business by location, 30 June 2023 Download data Source : …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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