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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… assistance Grants and programs finder. If you’re doing business in Australia, this free guided search will help you … can help you turn your business idea or existing small business into a viable business. The program allows you … of support that meets your needs and the needs of your small business.- Self-Employment Assistance - Department of …

… ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and … ASBFEO attend small and family business-related events such as exhibitions …

… The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … to better support and energise Australia’s 2.5 million small businesses. Small business generate 33% of our nation’s … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

… for damaged goods Our Assistance Team was contacted by a business about damaged concrete candle pots received from … immediately provided a refund for the damaged pots.  The small business owner said: “I want to thank you for helping … rightfully mine.” Refund received from material supplier A small business purchased material for leotards for a gym …

Payment Times Reporting Scheme

… Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

Basic page

… There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. Office of the Small Business Commissioner provides information and support for … There are various free or low-cost resources available to small businesses. These services can help you understand your …

… Table 2: Small business share of the total value added by industry in 2022-23 Industry sector Small Medium Large All Small business share   $m $m $m $m % Agriculture, forestry and … Industry sector Small Medium Large All Small business share   $m $m $m $m % Agriculture, forestry and …

Exiting a franchise

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

Basic page

… an agency to publish information on its operations under the Information Publication Scheme and a disclosure log … under FOI requests must be published, except for personal, business or certain other information set out in section 11C … apply in writing: Freedom of Information, Australian Small Business and Family Enterprise Ombudsman, GPO Box 1791, …

Five steps to resolve your dispute

… on cash flow, time and resources, productivity, future business, and personal relationships. Step 2: Talk to the … Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

Basic page

Intellectual property

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and … IP can be incredibly valuable for your small business so it’s important to understand what it is and …

Basic page

… extracted on 27/08/2024. Industry of small business apprentices and trainees The industries with the highest proportion of small business’ apprentices and trainees in-training in … extracted on 27/08/2024. Industry of small business apprentices and trainees The industries with …

… Resources for First Nations small business owners Starting a business - Indigenous Business Australia Starting an … Starting a business - Indigenous Business Australia Starting an Indigenous business | …

… Number of small businesses by employment The Australian Bureau of Statistics (ABS) defines small businesses as those with less than 20 employees. As … businesses were small businesses in June 2025.  Table 1: Business size measured by employment in June 2025 … Number of small businesses by employment The Australian Bureau of …

Events

… Events ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and … ASBFEO attend small and family business relevant events such as expositions …

Basic page

… Source:  ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations … (GST). There were 2,729,648 businesses (active Australian Business Numbers (ABNS)) in scope in 2024-25. There were an … Source:  ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations …

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or … The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute …

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and … probably already considered insurance to protect your small business from accidents or damage. Did you know you can …

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

… The Small Business Hub is a free space for visiting interstate  small businesses, family enterprises and industry … City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Hub … The Small Business Hub is a free space for visiting interstate  …

… Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

… Table 5: Employment by business size Size 2018-19 2019-20  2020-21   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 4,698 41 4,664 41 5,019 42 … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… (72%) of apprentices and trainees in-training employed by small business were aged 24 and under in December 2023. These were mainly in the construction … (72%) of apprentices and trainees in-training employed by small business were aged 24 and under in December 2023. These …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a …

… guidelines. If these guidelines are breached, your business can indefinitely be suspended from the platform. … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is a free service for small businesses. If Meta has been unable to resolve your …

Read the franchise agreement

… the franchisor or franchisee, significant changes to the business and dealing with disputes.  This is a business transaction so you can sign agreements with as … from bad conduct – it doesn’t protect you from bad business decisions. Invest in professional help. A lawyer who …

Basic page

… defined in this dataset as any ABN that appeared in the Business Longitudinal Analysis Data Environment (BLADE) Business Income Tax and Person Level Integrated Data Asset … studies are based, in part, on data supplied to the ABS under the Taxation Administration Act 1953, A New Tax System …

… the franchise agreement? Will it impact the value of your business and how it might be able to operate, if at all? Will … impacts on any premises lease? Will it trigger liability under personal guarantees? Is sale of the franchised business as a going concern a realistic option?   Consider …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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