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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

… A note about small business definitions: Given the range in roles of various … is not surprising that they use different definitions of small businesses. The Australian Taxation Office (ATO) uses a … A note about small business definitions: Given the range in roles of …

…   Policy insights Our Small Business Data Portal brings together data from across … and academia to deliver trusted insights into Australia’s small business sector.   Research Our research informs policy …

… system brings all the know-how and expertise to the business, and franchisees add their local market insights, business acumen, energy, and capital.  Prospective … Research whether the franchise is offering a proven business model or an entirely new proposition and understand …

Different types of franchises

… Different types of franchises Most franchise business models fall into one of four types of systems, with … having different structural features, commercial terms and business expectations.  Establishment/operating costs and fee … While most franchisors and nearly all franchisees are small businesses, a growing number of large corporations are …

Basic page

MSME small business facts

… MSME small business facts … MSME small business facts …

Basic page

Handling debts

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

Basic page

… (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process the same transactions. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process …

Resources for starting a franchise

… Australia is the best place to start, grow or transform a business Our goal is to ensure every business has access to … Franchising and tax Essentials to strengthen your small business While you’re considering franchise … other available resources at your state level. The Small Business Commissioners Offices are a good starting …

Basic page

… forum for resolving smaller legal disputes. All claims under $25,000 are heard in the Northern Territory Civil and … There are various free or low-cost resources available to small businesses that can help you understand your legal … legal advice and, if eligible, ongoing assistance for a small fee. Darwin Community Legal Service offers free legal …

… Easy access to free government resources to support your small business journey To help small and family businesses find the resources they need, we … Easy access to free government resources to support your small business journey To help small and family businesses …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was … a business. We do this by assisting and advocating for small businesses and family enterprises. ASBFEO understands … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was …

Ombudsman Welcomes NewAccess for Small Business Owners

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

… Ombudsman Welcomes NewAccess for Small Business Owners 24 June 2021 A national awareness campaign … about a free tailored mental health support service for small business owners has begun, amid new research revealing … about a free tailored mental health support service for small business owners has begun, amid new research revealing …

Media Centre item
ASBFEO Live

… There are a range of support services to help you through: Small Business Debt Helpline – run by financial counsellors who … advice on how to best manage your debt. NewAccess for Small Business Owners (NASBO) – run by Beyond Blue, it is a … There are a range of support services to help you through: Small Business Debt Helpline – run by financial counsellors …

‘Small Business, Big Dreams’ Fact Sheet

… ‘Small Business, Big Dreams’ Fact Sheet Easy access to free government resources to support your small business journey To help small and family businesses find the … To help small and family businesses find the resources they need, we … our Australian Government partners to produce the 'Small Business, Big Dreams' fact sheet. …

Basic page

… before you sign is one of the best investments in your business.  Consider the information you have researched and … trying to rush you into signing up? Ethical leadership and business practices: Good franchisors lead by example, promoting ethical business practices and holding themselves and their …

Healthy business relationships and dispute resolution

… Healthy business relationships and dispute resolution Running a … to resources, services and programs like NewAccess for Small Business Owners, offering free one-on-one coaching … : ASBFEO mental health information and NewAccess for Small Business Owners Financial wellbeing : ASBFEO Financial …

Basic page

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and … is also pleased to help arrange mediation and arbitration under the new Code. To access our service, parties in dispute … sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

… More Mental Health Resources for Small Business and Family Enterprise Owners Ahead for business  helps small business owners act on their mental health and …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … SB Tax Concierge Service Media request Copyright request Small business hub booking request   Media enquiries For all … Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information …

Using social media securely

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is …

Basic page

Before you sign – do your research on the franchise

… intellectual property of someone else for a time, but the business opportunities, risks and responsibilities are yours to assess and manage as the business owner.  Acquiring a franchise is not like purchasing … franchise you are considering is right for you. attending small business and franchising expos run by industry experts …

Basic page

… Table 2: Employment by industry, ordered by small business proportionate share – 2022-23 Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small …

… Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses … Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help …

… for damaged goods Our Assistance Team was contacted by a business about damaged concrete candle pots received from … immediately provided a refund for the damaged pots.  The small business owner said: “I want to thank you for helping … rightfully mine.” Refund received from material supplier A small business purchased material for leotards for a gym …

… The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … to better support and energise Australia’s 2.5 million small businesses. Small business generate 33% of our nation’s … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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