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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  1. Home

Content type

  • Media Centre item (299)
  • Basic page (80)
  • Submission (28)
  • Newsletters (27)
  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… Table 5: Employment by business size   Source: ABS Australian Industry , Table 5, … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … by industry ranked by number of people employed by small business, 30 June 21 Source: ABS Australian Industry, …

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… MEDIA RELEASE: Surge in small business disputes with Big Tech platforms 15 October 2024 The number of small business disputes with Big Tech platform providers is …

Media Centre item
Media Releases
ASBFEO Live

… the Ombudsman Almost 98% of businesses in Australia are small businesses – some 2.5 million which generate nearly … is truly worthy of recognition and celebration. Small business is a big deal.  But just back in 2006, small … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Resolving small business disputes 03 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Survey deadline extended for women business owners to be heard

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has extended the deadline for a survey of women who own and lead businesses.

“There has been a tremendous response so far - it is clear there is an appetite to engage…

… Survey deadline extended for women business owners to be heard 19 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce … survey can be accessed by visiting the Australian Small Business and Family Enterprise Ombudsman website or …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

… TRANSCRIPT: Small business disaster preparedness 24 January 2024  TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

… Too many small businesses are hurt by not being in the 'in-crowd' 27 … Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for …

Media Centre item
Op-ed
ASBFEO Live

Our network

… Our network ASBFEO understands the challenges facing small businesses and family enterprises. We also know that when we collaborate with our small business and family enterprise network and peers, we are more … in the hospitality and liquor industry registered under the Fair Work (Registered Organisations) Act 2009. The …

Basic page

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… to fight scams, Australian Government’s cyber support for small business 24 November 2023 TRANSCRIPT Australian Small … Sadly, that's the business model that the scammers operate under, and it's not always certain that you'll get that …

Media Centre item
Transcript
ASBFEO Live

HELP FOR SMALL BUSINESS USING DIGITAL MARKETING

Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their provider, according to new research.

And almost 70% of small businesses last fewer than 12 months with the digital marketing…

… HELP FOR SMALL BUSINESS USING DIGITAL MARKETING 17 January 2024 Digital marketing can be vital to the success of a small business yet one-in-three end up in a dispute with their …

Media Centre item
Media Releases
ASBFEO Live

What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, resolving problems with digital platforms, the Personal Property Security Register

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

Subject: What is ASBFEO and what does it…

… What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, … Security Register 29 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

National FBD, Tasmanian small and family businesses.

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Wood on Ultra 106five Hobart.

David Wood

Today is National Family Business Day, and to find out a little bit more about…

… National FBD, Tasmanian small and family businesses. 19 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS 24 November 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Rita Panahi.

Sky News

Subject: Payment Times

Rita Panahi…

… TRANSCRIPT: Payment Times 16 February 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … hit sectors in the past few years has undoubtedly been small business, and with inflation and cost of living …

Media Centre item
Transcript
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… Government should show small businesses respect 10 June 2024 Originally published in the Canberra Times. Australia's small businesses have been treated in a very shabby way by … a repeat offender. Repeatedly we hear it said that small business is the engine room of the economy yet that engine is …

Media Centre item
Op-ed
ASBFEO Live

… Tips and resources Develop a business plan to help you start, grow, or transform your … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your business needs. Essentials to strengthen your small business from the ATO offers flexible, and free online …

Everyone’s a critic, but small businesses need kindly customers

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

… Everyone’s a critic, but small businesses need kindly customers 17 January 2022 … businesses need kindly customers The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … reviewed and removed. “Small business owners are under enormous strain as they work get their businesses back …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Laura Tchilinguirian.

ABC News Radio

Subject: Ombudsman’s guide for small business - using social media securely

Laura…

… Ombudsman’s guide for small business - using social media securely 28 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Small business disaster preparedness

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Small business disaster preparedness.…

… Small business disaster preparedness 09 December 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep more of their income to … in a timely way and pay small business suppliers in under 21 days, with a ‘Good Business Pays’ recognition and …

… Commentary The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today launched the ASBFEO Small Business Pulse – a global first combination of …

TRANSCRIPT: Insolvency

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

… TRANSCRIPT: Insolvency 04 July 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … But only 8% of those Victorian small business owners are under the age of 30. So we really need to think about how do …

Media Centre item
Transcript
ASBFEO Live

… 1. Small business apprentices and trainees Number of small business apprentices and trainees Small businesses employed …

New South Wales

… New South Wales There were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small businesses (compared to 31% of the population that live … 2021-22, Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 Download data Source:  Based …

Basic page

… and then floods. The impacts of natural disasters on small businesses can be devastating. These impacts can … streams. Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

… MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and …

Victoria

… Victoria There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small businesses (compared to 25% of the population that … 2021-22, Accessed 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 Download data Source : …

Basic page

TRANSCRIPT : Energy costs, payment times

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green.

ABC Radio SA South East

12 December 2022

…

… payment times 12 December 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Lots of things are impacting businesses, particularly small businesses of which we have many across the South-east, …

Media Centre item
Transcript
ASBFEO Live

New register reveals extent of late payments by big business to small

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s launch of the Payment Times Reports Register, which provides transparency around big business payment times.

The new online Payment Times Reports…

… New register reveals extent of late payments by big business to small 30 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business natural disasters preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Phil Staley. 

ABC North Queensland 

Subject: Small business natural disasters preparedness and…

… TRANSCRIPT: Small business natural disasters preparedness and resilience 16 … in a short period of time. And, you know, that's a real strain on your emotional wellbeing as well as your financial …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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