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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

Contribution to Australian Employment

… transfer the data directly to your device. The value that small business contributes to employment numbers in Australia is … measured by comparing the number of employees working in small business with employees in other business sizes and … The value that small business contributes to employment numbers in Australia …

Basic page

… the Greater Darwin area8, 74% (11,454) of the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small businesses were: Darwin City (1,301 small businesses) Woolner  – Bayview – Winnellie (998 small …

… The impacts of natural disasters on small businesses can be devastating. These impacts can … streams. Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  … The impacts of natural disasters on small businesses can be devastating. These impacts can …

… Adelaide Over three quarters (76%) of South Australian small businesses were in Greater Adelaide on 30 June 2023. … The Greater Adelaide areas with the highest number of small businesses were: Adelaide City (12,024 small businesses), 87% of these were in Adelaide Onkaparinga …

… The  Magistrate's Court is typically used for claims under $50,000, while more complex or higher-value disputes go … There are various free or low-cost resources available to small businesses. These services can help you understand your … advice to help you understand your options. Tasmanian Business Advice Service provides free and independent …

… the franchisor or franchisee, significant changes to the business and dealing with disputes.  This is a business transaction so you can sign agreements with as … from bad conduct – it doesn’t protect you from bad business decisions. Invest in professional help. A lawyer who …

Small business borrowers urged to beware before taking out a loan (Prudent)

… Small business borrowers urged to beware before taking out a loan (Prudent) The Australian Small Business and Family Enterprise Ombudsman Kate Carnell … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital …

Basic page

… The impacts of natural disasters on small and family businesses can be devastating and can … streams. Recovering from this can take a heavy toll on small and family business owners, their employees, and the broader … The impacts of natural disasters on small and family businesses can be devastating and can …

… The impacts of natural disasters on small and family businesses can be devastating and can … streams. Recovering from this can take a heavy toll on small and family business owners, their employees, and the broader … The impacts of natural disasters on small and family businesses can be devastating and can …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become …

… resolves disputes on a range of matters for claims under $25,000. Magistrates Court of Queensland The  … There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. Queensland Small Business Commissioner helps resolve different types of …

… Adelaide Over three quarters (76%) of South Australian small businesses were in Greater Adelaide on 30 June 2023. … The Greater Adelaide areas with the highest number of small businesses were: Adelaide City (12,024 small businesses), 87% of these were in Adelaide Onkaparinga …

… the Greater Darwin area8, 74% (11,454) of the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small businesses were: Darwin City (1,301 small businesses) Woolner  – Bayview – Winnellie (998 small … the Greater Darwin area8, 74% (11,454) of the Territory’s small businesses were in Greater Darwin on 30 June 2023. The …

… other available resources at your state level. The Small Business Commissioners Offices are a good starting point. New South Wales Small Business Commission Queensland Small Business … other available resources at your state level. The Small Business Commissioners Offices are a good starting …

… Source:  ABS Counts of Australian Business , Table 17, December 2024 and ASBFEO calculations … that are not registered for GST). A common definition of small business used by the Australian Taxation Office (ATO) … Using this definition, 98% of Australian businesses are small businesses. The vast majority (92%) of these businesses …

… Six essential steps If you are thinking of starting a small business, here are 6 essential steps to consider: Starting … while building revenue – and then double it.  Even when small businesses feel confident with detailed budgets and … If you are thinking of starting a small business, here are 6 essential steps to consider: …

Policy & Advocacy

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies …

Basic page

… There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. Small Business Development Corporation offers free and confidential … There are various free or low-cost resources available to small businesses. These services can help you understand your …

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

… party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . After … is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . …

How Digital Marketing Providers can impress small business clients

… How Digital Marketing Providers can impress small business clients Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can …

Basic page

… Cyber Security Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses …

Mental health

… Mental health When you own a small and family business, your business is not the only thing you need to … to help manage the stressors involved in owning a small business. More Mental Health Resources for Small … When you own a small business, it is vital to look after your mental …

Basic page

… Looking to start a small business? Our mission is to ensure Australia is the best … to have every chance to succeed. Are you a potential small business owner and need some help finding out where to … Looking to start a small business? Our mission is to ensure Australia is the …

… #TYSmallBiz #SmallBizMatters) tagging us in your ‘small business matters because’ video or ‘I love small business’ (using the love heart motion boomerang). Let … #TYSmallBiz #SmallBizMatters) tagging us in your ‘small business matters because’ video or ‘I love small …

… Islands, Jervis Bay, Norfolk Island. 1  This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees.  Source:  Based on  Australian … Islands, Jervis Bay, Norfolk Island. 1  This includes a small number of businesses which have income tax withholding …

… Data snapshot Chart 1: Private sector employment by business size Source: Based on ABS, Australian Industry. … in ABS, Australian Industry methodology. Chart 3: Age of small business owners Total business owners: Based on … 2024. Chart 6: Change in ASBFEO Pulse Note: The ASBFEO Small Business Pulse did not reflect a fall in 2020 as …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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