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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (214)
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Media Section

  • Media Centre (203)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… proposed changes support the purpose and vision for the business, and how these will help to make a positive … proposed changes support the purpose and vision for the business, and how these will help to make a positive …

… wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… Chart 1: Small business by location, 30 June 2023 …

… Business finance – consider finding a lender that is an …

… and Investment Commission (ASIC) for registering your business name ASIC Home | ASIC …

… If Australia had 100 small businesses.... …

… Intellectual Property - IP Australia – registering your business name with ASIC doesn’t protect your IP, trademark IP …

… had submitted a fraudulent GST claim for a (non-existent) business that was established in their name.  The case had …

… hub@asbfeo.gov.au , along with the following details:  Business Name: Name of Hub user: Date: Duration of booking: …

… look at IP Australia’s IP basics guide •    IP Australia’s Business Resources page is a one-stop guide to tools and …

… event, you may be wearing a number of ‘hats’; that is, business owner, employer, family member, community leader, …

… unwind. lock in family time learn to ‘unplug’ from the business. This means releasing and connecting with family, …

… to develop an effective strategy tailored to your business needs. …

… We maintain an ADR practitioner list who conduct ADR under our legislation. Hiring a third party may involve a …

… Chart 1: Small business by location, 30 June 2023 …

… a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of …

… dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders …

… If Australia had 100 small businesses.... …

Industry Codes

… We provide assistance with disputes that fall under the mandatory industry codes, including the Dairy …

Basic page

… including where it is required or authorised by or under an Australian law, court, or tribunal order. You can …

Change management tips for franchisors

… proposed changes support the purpose and vision for the business, and how these will help to make a positive …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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