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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
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    • Contribution to Australian Employment
    • Number of small businesses in Australia
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    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre (285)
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  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… BY DR CRAIG EMERSON 01 September 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … welcomes recommendations to make the data more useful for small business. “Finance is the oxygen of enterprise. Cash …

Media Centre item
Media Releases
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… Small businesses need the right kind of incentives to succeed … about one in three have dipped into personal funds to pay business expenses as rising costs persist and the business … income and by 50 per cent for the next $100,000 of income. Under that model a business with a taxable income of $200,000 …

Media Centre item
Op-ed
ASBFEO Live

ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN

Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“In…

… ONLY ONE-IN-FOUR SMALL BUSINESSES HAVE A DISASTER PLAN 12 January 2023 Natural disasters can be devastating for small and family businesses yet only one in four small businesses have a current business continuity plan, according to the Australian Small …

Media Centre item
Media Releases
ASBFEO Live

Budget Brief 2024-25

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

“Small and family businesses facing…

… Budget Brief 2024-25 14 May 2024 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and …

Media Centre item
Media Releases
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… Small business Ombudsman's procurement report released 16 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …

Media Centre item
Media Releases
ASBFEO Live

… the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

Low cost support to help small businesses resolve disputes and the Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Low cost support to help small businesses…

… Low cost support to help small businesses resolve disputes and the Small Business Pulse 04 March 2025 TRANSCRIPT Australian Small …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

… TRANSCRIPT: Australian Government support for small business 31 October 2023 Australian Small Business and Family … states where we're seeing only 7% of business owners aged under 30 in Darwin and the Greater Darwin area. Now that's …

Media Centre item
Transcript
ASBFEO Live

Energising enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Julie-anne Sprague.

Radio 6PR Perth

Subject: 14 Steps to energise enterprise

Julie-anne Sprague

There is a worrying…

… Energising enterprise 13 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … I mean there's only 8 per cent of business owners that are under the age of 30, whereas in the ‘70s, it was twice that.  …

Media Centre item
Transcript
ASBFEO Live

… ASBFEO Small Business Pulse May 2025 The ASBFEO Small Business Pulse increased by 0.1% in May 2025 – the first …

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

… TRANSCRIPT: Small business natural disaster preparedness and resilience 16 January 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small Business Matters

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

26 June 2023

Subject: Small Business Matters…

… TRANSCRIPT: Small Business Matters 26 June 2023 Australian Small Business and … the Seventies as a hook point, 8% of business owners are under the age of 30. That used to be 17%. So it's quite an …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

… TRANSCRIPT: Small business natural disasters and resilience 23 January 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY

Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using data from the Payment Times Reporting Regulator.

The information reported by big business also reveals those…

… YOU CAN’T BE SERIOUS – TIME’S UP FOR BIG BUSINESS TO PAY 14 November 2022 Almost one in four big businesses take more than 120 days to pay their small business suppliers, according to new analysis using … have recorded the worst performance in paying their small business suppliers. “These figures are appalling,” said …

Media Centre item
Media Releases
ASBFEO Live

What should I do when disaster strikes? Here's a place to start

Originally published in The Canberra Times

By Bruce Billson

Over the past five years there have been 13 declared natural disaster catastrophes.

The devastation caused to our communities by these terrible floods, storms, cyclones and…

… cyclones and bushfires strikes is just as hard on our small and family businesses. And already, we have seen and … on their town or region. It is happening too often for small business to ignore. But only one in four small businesses …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

… TRANSCRIPT: End of Financial Year changes for small business 29 June 2023 Australian Small Business and Family … instant asset write-o- benefit where that investment's under $20,000. But what government's also done, and this only …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

… TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court 29 … party, they often introduce us to their legal team because under the Federal Court, in many cases, we get to pay their …

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT 18 November 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another … advised they were not receiving commission payments owing under the contract in place between the parties. The …

… Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another … advised they were not receiving commission payments owing under the contract in place between the parties. The …

… Guidelines for legal advice under the small business dispute help service 1. Purpose …

14 steps to boost Australia’s small and family businesses

… 14 steps to boost Australia’s small and family businesses The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

Report

OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS

New support announced today by the Australian Government to help small businesses combat cyber attacks is extremely welcome, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. 

“One of the biggest fears a…

… OMBUDSMAN APPLAUDS CYBER SUPPORT FOR SMALL BUSINESS 20 November 2023 New support announced today by the … Julie Collins and Cyber Security Minister Clare O’Neil.  Under the announcements, $7.2 million will create a voluntary …

Media Centre item
Media Releases
ASBFEO Live

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… 40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN 01 August 2023 The Australian Small Business and Family Enterprise Ombudsman has reached …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business resolve disputes 01 February 2024  TRANSCRIPT …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 2023-24 Federal Budget and small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson discusses the 2023-24 Federal Budget and small business with Selina Green on ABC Radio SA South East.

Selina Green 

Small businesses have…

… TRANSCRIPT: 2023-24 Federal Budget and small business 11 May 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Financial Wellbeing Resources for Small Business and Family Enterprise Owners ASBFEO’s Tax Concierge … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) …

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… published in the Canberra Times. By Bruce Billson. A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way. Not paying is an … in a timely way and pay small business suppliers in under 21 days. … Originally published in the Canberra Times. …

Media Centre item
Op-ed
ASBFEO Live

New rules to ensure small businesses in dispute with ATO get a fairer go

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government.

Mr Billson welcomed the pre-Budget…

… New rules to ensure small businesses in dispute with ATO get a fairer go 10 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … businesses in dispute with the ATO will get a fairer go, under new rules proposed by the Australian Government. Mr …

Media Centre item
Media Releases
ASBFEO Live

… Other Full refund received for unwanted advertising A small business owner had an advertising app on his phone that had not been active for over a year. When the small business owner bought a new phone, the advertising …

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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