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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… State Small Business Commissioners We work closely with the following state‑based Small Business Commissioners. Each commissioner supports small … We work closely with the following state‑based Small Business Commissioners. Each commissioner supports small … State Small Business Commissioners …

… In this global economy, Australian small businesses often engage or partner with overseas … or receive services such as contracting IT services. Business disputes may be about faulty products or services … to risk – but this could be a significant loss for another business. Establish how you will communicate – for example, …

… 1. Small business apprentices and trainees Number of small business apprentices and trainees Small businesses employed …

… Table 2: Employment by industry, ordered by small business proportionate share – 2022-23 Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small … Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small Business share (%) Agriculture, forestry and fishing 329 73 …

MSME videos

… MSME videos MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and …

Basic page

Disaster preparation and recovery

… disasters have a significant and devastating impact on small and family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to business after a natural disaster is reduced if you are … disasters have a significant and devastating impact on small and family businesses, and their communities. The cost …

Basic page

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … association. They may have local resources available for small business owners experiencing financial distress. … distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your …

… Demographics of small business apprentices and trainees Sex [1] Table 3: … number of apprentices and trainees in-training 1 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

… intellectual property of someone else for a time, but the business opportunities, risks and responsibilities are yours to assess and manage as the business owner.  Acquiring a franchise is not like purchasing … franchise you are considering is right for you. attending small business and franchising expos run by industry experts …

Cyber security

… security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … year. Our check list provides some simple steps to help small businesses and family enterprises avoid or reduce the … Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses …

Basic page

Contribution to Australian Employment

… transfer the data directly to your device. The value that small business contributes to employment numbers in Australia is … measured by comparing the number of employees working in small business with employees in other business sizes and … The value that small business contributes to employment numbers in Australia …

Basic page

… The impacts of natural disasters on small businesses can be devastating. These impacts can … streams. Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  … The impacts of natural disasters on small businesses can be devastating. These impacts can …

… The  Magistrate's Court is typically used for claims under $50,000, while more complex or higher-value disputes go … There are various free or low-cost resources available to small businesses. These services can help you understand your … advice to help you understand your options. Tasmanian Business Advice Service provides free and independent …

… the franchisor or franchisee, significant changes to the business and dealing with disputes.  This is a business transaction so you can sign agreements with as … from bad conduct – it doesn’t protect you from bad business decisions. Invest in professional help. A lawyer who …

Small business borrowers urged to beware before taking out a loan (Prudent)

… Small business borrowers urged to beware before taking out a loan (Prudent) The Australian Small Business and Family Enterprise Ombudsman Kate Carnell … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital …

Basic page

… The impacts of natural disasters on small and family businesses can be devastating and can … streams. Recovering from this can take a heavy toll on small and family business owners, their employees, and the broader … The impacts of natural disasters on small and family businesses can be devastating and can …

… The impacts of natural disasters on small and family businesses can be devastating and can … streams. Recovering from this can take a heavy toll on small and family business owners, their employees, and the broader … The impacts of natural disasters on small and family businesses can be devastating and can …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become …

… resolves disputes on a range of matters for claims under $25,000. Magistrates Court of Queensland The  … There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. Queensland Small Business Commissioner helps resolve different types of …

… other available resources at your state level. The Small Business Commissioners Offices are a good starting point. New South Wales Small Business Commission Queensland Small Business … other available resources at your state level. The Small Business Commissioners Offices are a good starting …

… Source:  ABS Counts of Australian Business , Table 17, December 2024 and ASBFEO calculations … that are not registered for GST). A common definition of small business used by the Australian Taxation Office (ATO) … Using this definition, 98% of Australian businesses are small businesses. The vast majority (92%) of these businesses …

… Six essential steps If you are thinking of starting a small business, here are 6 essential steps to consider: Starting … while building revenue – and then double it.  Even when small businesses feel confident with detailed budgets and … If you are thinking of starting a small business, here are 6 essential steps to consider: …

Policy & Advocacy

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies …

Basic page

… There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. Small Business Development Corporation offers free and confidential … There are various free or low-cost resources available to small businesses. These services can help you understand your …

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

… party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . After … is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . …

How Digital Marketing Providers can impress small business clients

… How Digital Marketing Providers can impress small business clients Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can …

Basic page

… Cyber Security Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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