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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… Working with state‑based Small Business Commissioners Running a small business can sometimes involve disputes that are … Working with state‑based Small Business Commissioners Running a small business can sometimes …

… ASBFEO may offer limited low-cost legal advice to eligible small businesses in dispute with another business or government agency.  This may be offered at 2 … dispute resolution in relation to a relevant action under s65 of the Australian Small Business and Family …

GHG EMISSIONS REPORTING MAY IMPACT SMEs SOONER THAN EXPECTED

JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand

Small to medium enterprises (SMEs) are urged to educate themselves on greenhouse gas (GHG)…

… EXPECTED 09 October 2025 JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered Accountants Australia & New Zealand Small to medium enterprises (SMEs) are urged to educate … JOINT MEDIA RELEASE: Australian Small Business and Family Enterprise Ombudsman and Chartered …

Media Centre item
Media Releases
ASBFEO Live

… Lynda McAlary-Smith commenced her role as the Australian Small Business and Family Enterprise Ombudsman … statutory appointment, Lynda is a strong advocate for small businesses and family enterprises across … Lynda McAlary-Smith commenced her role as the Australian Small Business and Family Enterprise Ombudsman …

… the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the … were aged 24 and under in December 2023. The number of apprentices and … the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the …

… Resilience, realism and resolve shape the small business outlook February 2026 Key highlights: The ASBFEO Small Business Pulse increased by 0.1% in the three months to … Resilience, realism and resolve shape the small business outlook February 2026 Key highlights: The …

… The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital … The Australian Small Business and Family Enterprise Ombudsman Kate Carnell …

… Methodology The ABSFEO Small Business Pulse is a global first combination of … and traditional data to produce an indicator of small business health. There is growing research on the value … The ABSFEO Small Business Pulse is a global first combination of …

MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check 16 October 2024 Small and family businesses have just 12 days to make sure … Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is …

Media Centre item
Media Releases
ASBFEO Live

… Most franchise business models fall into one of four types of systems, with … having different structural features, commercial terms and business expectations.  Establishment/operating costs and fee … While most franchisors and nearly all franchisees are small businesses, a growing number of large corporations are …

… Six essential steps If you are thinking of starting a small business, here are 6 essential steps to consider: Starting … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your …

Small Business Data Portal

… Small Business Data Portal The latest statistics about small businesses and family enterprises and their … Australian economy. Spotlight on Sole Traders ASBFEO Small Business Pulse Contribution to Australian Employment … The latest statistics and data about small businesses and family enterprises. …

Basic page

… Franchise Disputes Franchise reinstated A thriving small business was approached by the state leaders of an … business had opened in the same industry and was operating under the same name. The other business had registered the … Franchise reinstated A thriving small business was approached by the state leaders of an …

Australian Small Business and Family Enterprise Ombudsman welcomes successor Lynda McAlary- Smith

The Australian Small Business and Family Enterprise Ombudsman, the Hon Bruce Billson has welcomed the announcement of the Lynda McAlary-Smith as his successor.

Ms McAlary-Smith is the current Victorian Small Business Commissioner and will…

… Australian Small Business and Family Enterprise Ombudsman welcomes successor … Lynda McAlary- Smith 22 December 2025 The Australian Small Business and Family Enterprise Ombudsman, the Hon Bruce … The Australian Small Business and Family Enterprise Ombudsman, the Hon Bruce …

Media Centre item
Media Releases
ASBFEO Live

… Small business apprentices and trainees Number of small business apprentices and trainees Table 1: Apprentices … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

… We helped a franchisee who sought to progress to mediation under the Franchising Code of Conduct. A dispute arose about … the two parties. Mediating to resolve disputes We help small businesses to resolve disputes and to access mediation … their issues.  Franchise reinstated A thriving small business was approached by the state leaders of an …

… ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability … to legislative and assigned functions and the evolving small and family business environment. For 2025, ASBFEO’s annual plan … to legislative and assigned functions and the evolving small and family business environment. For 2025, ASBFEO’s …

… More Mental Health Resources for Small Business and Family Enterprise Owners Ahead for business  helps small business owners act on their mental health and … Ahead for business  helps small business owners act on their mental …

… involving claims up to $100,000. It has 2 divisions: Small Claims Division: For claims up to $20,000. This … less formal and technical, making it more accessible for small businesses. General Division: For claims over $20,000 … amounts for motor accident claims. Relevance to Small Business: Contract disputes Debt recovery Negligence claims. …

… Greater Sydney There were 594,855 small businesses in Greater Sydney on 30 June 2023, representing 70% of all small businesses in NSW. The number of small businesses in the greater capital city area increased … There were 594,855 small businesses in Greater Sydney on 30 June 2023, …

… State Small Business Commissioners We work closely with the following state‑based Small Business Commissioners. Each commissioner supports small … We work closely with the following state‑based Small Business Commissioners. Each commissioner supports small … State Small Business Commissioners …

… What we do Our Assistance team helps small businesses and family enterprises to resolve disputes … a number of different activities to advocate for small businesses and family enterprises to improve policies … about ASBFEO’s work and other supports available for small business and family enterprises. We manage the ASBFEO’s and …

… Regional New South Wales There were 249,179 small businesses in the rest of NSW, accounting for 29% of NSW small businesses on 30 June 2023. The number of small businesses in the rest of the state increased by 3,404 … There were 249,179 small businesses in the rest of NSW, accounting for 29% of …

… which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium … due to rounding. Table 2 shows the industry sectors where small businesses make the greatest contribution to … the private sector industries most reliant on small business for employment (that is, with two thirds or more of …

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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