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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its …

… updates on issues, outcomes and priorities from across the small business and family enterprise sector. For newsletters no … updates on issues, outcomes and priorities from across the small business and family enterprise sector. For newsletters no …

August newsletter - We’ve helped 40,000 small businesses

We’ve reached a significant milestone – receiving our 40,000th request for assistance.

… August newsletter - We’ve helped 40,000 small businesses We’ve reached a significant milestone – … August newsletter - We’ve helped 40,000 small businesses …

Newsletters

… will usually include the name and address of the person or business who considers you to be in breach of copyright. This person or business may be based overseas. A takedown notice doesn’t … will usually include the name and address of the person or business who considers you to be in breach of copyright. This …

… reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, … reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, …

… Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an internal dispute resolution process, the complainant … Under the Code, when a dispute is to be managed under an internal dispute resolution process, the complainant …

… Statistics , customised data, 2023. Chart 1: Proportion of small businesses in capital cities and regional areas, 30 … Statistics , customised data, 2023. Chart 1: Proportion of small businesses in capital cities and regional areas, 30 …

Country of origin information for seafood for immediate consumption – proposed information standard being made under s134 of Schedule 2 of the Competition and Consumer Act 2010

… consumption – proposed information standard being made under s134 of Schedule 2 of the Competition and Consumer Act … consumption – proposed information standard being made under s134 of Schedule 2 of the Competition and Consumer Act …

Submission

… are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over $590 … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over $590 …

Horticulture Code

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: Step One: Internal … dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders … a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of …

Basic page

… employees).  A paid family and domestic violence leave for small business employers webpage is available on the Department of … employees).  A paid family and domestic violence leave for small business employers webpage is available on the Department of …

Managing change

… loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes …

Basic page

… Change management is not only one of the most challenging business issues for franchise systems but is also a high-risk … Change management is not only one of the most challenging business issues for franchise systems but is also a high-risk …

… MSME Day MSME small business facts MSME videos …

… of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … is reached. Please note: The Tax Concierge Service assists small business operators with the ART and CDDA processes, we cannot …

… 7. Business supplies and equipment Check your supplies and … and/or how quickly they can supply what you need to start business operations. … and/or how quickly they can supply what you need to start business operations. …

… Download the fact sheet 'Small Business, Big Dreams' Fact Sheet … 'Small Business, Big Dreams' Fact Sheet …

… 5. Support Join business groups or industry associations, build support group … with trusted advisers, ask for help for yourself and the business and don’t sacrifice key relationships for business. …

… ideas with IP rights can lead to lasting benefits for your business. To get started on your trade mark journey, IP Australia has created the free  TM Checker  tool for small businesses to check potential registrability of their …

… on cash flow, time and resources, productivity, future business, and personal relationships. …

… now, to manage the identified risks that may impact your business in the future. Examples may include moving your business online in some circumstances, investing in a second … to manage online risks, or even consider moving your business to a less disaster-prone location. Build in time and …

… How the DMCA may affect your business The DMCA is part of the United States copyright law. … services and objects, images and media.  If a person or a business believes any of your online content infringes on … services and objects, images and media.  If a person or a business believes any of your online content infringes on …

… or ideas on areas you think we can help improve the business operating environment, tell us through the online … Officer:  Craig Latham, Executive Director,   Australian Small Business and Family Enterprise Ombudsman   By email:  …

… MSME stakeholder pack MSME small business facts MSME videos …

… Chart 1: Industry value added by business size     Source:   ABS Australian Industry, Table 5, … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  …

… 6. Business accommodation arrangements Investigate options for your business including temporary accommodation, working from … Investigate options for your business including temporary accommodation, working from …

One thing ASBFEO can do for me

… One thing ASBFEO can do for me We invite small businesses and family enterprises, as well as … how we can help to work for the community to improve the business operating environment. Tell us what this is so we …

Basic page

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. Resources to help: AFSA - Debt help Business.gov.au - Manage being in debt ACCC - dealing with …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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