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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Media Source

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Success story type

… are in thousands. Table 2 shows the industry sectors where small businesses make the greatest contribution to … are in thousands. Table 2 shows the industry sectors where small businesses make the greatest contribution to …

… At ASBFEO, our role is to support small businesses and family enterprises to enable them to … solve many problems. … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

December newsletter - Be prepared and trust your spidey senses

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

… and trust your spidey senses It has been a tough year for small and family businesses coping with cost-of-living … … It has been a tough year for small and family businesses coping with cost-of-living …

Newsletters

… information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to … fuel re-selling agreement in relation to other provisions under the Oil Code. … The  Oil Code of Conduct  (the Code) is … information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to …

… to advocate for changes to policies which affect small businesses and family enterprises. … The ASBFEO also … to advocate for changes to policies which affect small businesses and family enterprises. …

… for updates on the work from the ASBFEO, to hear about small business and family enterprises,  our assistance, data, … for updates on the work from the ASBFEO, to hear about small business and family enterprises,  our assistance, data, …

… either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). … The Code provides a … either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise …

Disclaimer

… Disclaimer Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … professional advice before making any investment or business decisions. For inquiries about the material on this …

Basic page

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. … The first step is to pay any part that you know … collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your …

… Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an internal dispute resolution process, the complainant … in the supply agreement the outcome they are seeking.  … Under the Code, when a dispute is to be managed under an …

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … range of businesses to provide one-to-one assistance for business disputes, including referral to government support …

Digital platform small business dispute resolution

… Digital platform small business dispute resolution Date Mon, 09/02/2024 - 12:00 File … platform services inquiry 2020-25 … Digital platform small business dispute resolution …

Submission

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. … The Code … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the …

… of your next steps? Consider our Disaster recovery for small and family businesses page to help you get back on … of your next steps? Consider our Disaster recovery for small and family businesses page to help you get back on …

… Thank you for joining ASBFEO in saying thank you to small and family business! Please find below ASBFEO’s MSME electronic … … Thank you for joining ASBFEO in saying thank you to small and family business! Please find below ASBFEO’s MSME …

… May 2023 Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us … us at booth Q1 in the Government Pavilion … Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us …

… access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, with the … an additional one-hour consultation from the experienced small business tax lawyer once an Application for Review is …

… are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added nearly $590 … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added nearly …

Disputes & Assistance

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of …

Basic page

… extracted on 27/08/2024 First Nations Australians Small businesses employed 7,457 First Nations Australians … extracted on 27/08/2024 First Nations Australians Small businesses employed 7,457 First Nations Australians …

Horticulture Code

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: Step One: Internal … dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders … a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of …

Basic page

… employees).  A paid family and domestic violence leave for small business employers webpage is available on the Department of … employees).  A paid family and domestic violence leave for small business employers webpage is available on the …

… 7. Business supplies and equipment Check your supplies and … and/or how quickly they can supply what you need to start business operations. … Check your supplies and equipment to … and/or how quickly they can supply what you need to start business operations. …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. …

… Chart 1: Employment by business size Source:   ABS Australian Industry , Table 5, …

… Dispute Resolution (ADR) Process An ADR process under the Code means conciliation or mediation. The process … dispute resolution option for franchisees and franchisors under the Code. Where parties are unable to resolve a dispute … each state and territory. All practitioners are accredited under the National Mediator Accreditation Standards system. …

… MSME Day MSME small business facts MSME videos …

… of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … is reached. Please note: The Tax Concierge Service assists small business operators with the ART and CDDA processes, we cannot …

One thing ASBFEO can do for me

… One thing ASBFEO can do for me We invite small businesses and family enterprises, as well as … how we can help to work for the community to improve the business operating environment. Tell us what this is so we …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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