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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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        • Different types of franchises
        • Characteristics that are important in a franchise relationship
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
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    • Financial Wellbeing
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    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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… there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor … to attend the ADR process and try to resolve the dispute under the Code. Each dispute remains separate, even if there … there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor …

… and Innovation Expo   16 - 19 October Sydney, NSW October Business Month - Taking Care of Business Also Means Taking Care of Yourself panel 22 October … and Innovation Expo   16 - 19 October Sydney, NSW October Business Month - Taking Care of Business Also Means Taking …

… Business.gov.au – How to franchise your business or buying a franchise Franchising Franchise your business Buy a franchise … Franchising Franchise your business Buy a franchise …

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

… benefit to mandate least-cost routing Across our economy, small business merchants are paying higher fees and charges on … Across our economy, small business merchants are paying higher fees and charges on …

Newsletters

… names and contact information (inside and outside the business) to use in the case of a disaster. List your … employees, and suppliers. Think about those in your business network, professional associations and support … names and contact information (inside and outside the business) to use in the case of a disaster. List your …

… helpful way to stay in touch with what’s happening in the small business community is to sign up for newsletters. Newsletters … A helpful way to stay in touch with what’s happening in the small business community is to sign up for newsletters. Newsletters …

… Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) … Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) …

… either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). … either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). …

… other Australian Government agencies can help with your small business challenges. … other Australian Government agencies can help with your small business challenges. …

… Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are … Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

… Source : ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations … Source : ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations …

… Address Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 … Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… 3. Back up and secure your data and documents Some business records and data are irreplaceable or unable to be replaced easily (examples include business registration records, financial records, property … Some business records and data are irreplaceable or unable to be …

… customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. … customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. …

Disputes & Assistance

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of …

Basic page

… dispute resolution Franchising Resources for starting a small business   Resources & Tools Centre … Franchising Resources for starting a small business   Resources & Tools Centre …

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the …

December newsletter - Be prepared and trust your spidey senses

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

… and trust your spidey senses It has been a tough year for small and family businesses coping with cost-of-living … It has been a tough year for small and family businesses coping with cost-of-living …

Newsletters

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . … jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . …

… Australian Government and other assistance for small business See our brochure for more resources. … Australian Government and other assistance for small business …

… Total includes a small number of businesses where information is only … Total includes a small number of businesses where information is only …

… Refusal to Participate in Alternative Dispute Resolution Under the  Australian Small Business and Family Enterprise Ombudsman Act 2015 ,  The …

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 … (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 …

… Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh … Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh …

… updates on issues, outcomes and priorities from across the small business and family enterprise sector. … updates on issues, outcomes and priorities from across the small business and family enterprise sector. …

… customised data, 2023. As shown above, 56% of Tasmania’s small businesses were in the rest of Tasmanian areas on 30 … customised data, 2023. As shown above, 56% of Tasmania’s small businesses were in the rest of Tasmanian areas on 30 …

… Here are ten considerations to help get your small business or family enterprise up and running again if it has … Here are ten considerations to help get your small business or family enterprise up and running again if it has …

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). … information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). …

… inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . … inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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