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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Submission (28)
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Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… financial and insurance services. Data are in thousands. Small businesses (as defined by the ABS as those employing … financial and insurance services. Data are in thousands. Small businesses (as defined by the ABS as those employing …

… 1.1 Number of small businesses by employment … 1.1 Number of small businesses by employment …

… Statistics , customised data, 2023. Chart 1: Proportion of small businesses in capital cities and regional areas, 30 … Statistics , customised data, 2023. Chart 1: Proportion of small businesses in capital cities and regional areas, 30 …

QLD SBC Bill

… QLD Education, Employment and Training Committee - QLD Small Business Commissioner Bill 2021 … QLD Education, Employment and Training Committee - QLD Small Business Commissioner Bill 2021 … QLD SBC Bill …

Submission

BRUCE'S 2022-23 OCTOBER BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

… BRUCE'S 2022-23 OCTOBER BUDGET BRIEF The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Newsletters

… updates on issues, outcomes and priorities from across the small business and family enterprise sector. … Stay up to date by … updates on issues, outcomes and priorities from across the small business and family enterprise sector. …

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

… 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. Date Mon, … 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. … March newsletter …

Newsletters

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated …

… Here are ten considerations to help get your small business or family enterprise up and running again if it has … disaster. … Here are ten considerations to help get your small business or family enterprise up and running again if …

… reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, … reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes …

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . … A change in … jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . …

Food and Grocery Code

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners …

Basic page

Share your thoughts

… Share your thoughts We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision …

Basic page

February newsletter- Opportunities and challenges for a new year

It was pleasing to see so many small and family businesses celebrate the first Christmas and summer trading period without lockdowns...

… challenges for a new year It was pleasing to see so many small and family businesses celebrate the first Christmas and … … It was pleasing to see so many small and family businesses celebrate the first Christmas and …

Newsletters

… April 2024 COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling Harbour … COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling …

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: … The  Horticulture … to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: …

… emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so … emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so …

… ADR Process - Arbitration Under the Code, arbitration is a process in which an … decision of the arbitrator being binding and enforceable. Under the Dairy Code of Conduct, arbitration is available if … was terminated, and that the dispute was not resolved. … Under the Code, arbitration is a process in which an …

… Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) … Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) …

… Source : ABS Counts of Australian Business , Table 13a, August 2024 and ASBFEO calculations … registered for GST). … Source : ABS Counts of Australian Business , Table 13a, August 2024 and ASBFEO calculations …

December newsletter - Be prepared for natural disasters

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

… to take some time to share with you the findings of the  Small Business Natural Disaster Preparedness and Resilience Inquiry … to take some time to share with you the findings of the  Small Business Natural Disaster Preparedness and Resilience …

Newsletters

… The latest statistics about small businesses and family enterprises and their … to the Australian economy. … The latest statistics about small businesses and family enterprises and their …

… customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. … customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. …

Resources & Tools Centre

… Resources & Tools Centre At ASBFEO, our role is to support small businesses and family enterprises to enable them to … solve many problems. … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

Basic page

… Table 2: Small business share of the total value added ($millions) by industry in 2022-23 … Table 2: Small business share of the total value added ($millions) by …

… Total includes a small number of businesses where information is only … of Statistics, customised data, 2023. … Total includes a small number of businesses where information is only …

… names and contact information (inside and outside the business) to use in the case of a disaster. List your … employees, and suppliers. Think about those in your business network, professional associations and support … names and contact information (inside and outside the business) to use in the case of a disaster. List your …

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 … Other … (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 …

… customised data, 2023. As shown above, 56% of Tasmania’s small businesses were in the rest of Tasmanian areas on 30 … customised data, 2023. As shown above, 56% of Tasmania’s small businesses were in the rest of Tasmanian areas on 30 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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