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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Success story type

BRUCE'S 2022-23 OCTOBER BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

… BRUCE'S 2022-23 OCTOBER BUDGET BRIEF The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Newsletters

… there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor … to attend the ADR process and try to resolve the dispute under the Code. Each dispute remains separate, even if there … there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor …

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

… 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. Date Mon, … 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. … March newsletter …

Newsletters

… and information on the work we do to support Australian small businesses and family enterprises. … Follow us on … and information on the work we do to support Australian small businesses and family enterprises. …

… information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to … fuel re-selling agreement in relation to other provisions under the Oil Code. … The  Oil Code of Conduct  (the Code) is … information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to …

Food and Grocery Code

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners …

Basic page

Share your thoughts

… Share your thoughts We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision …

Basic page

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. … The first step is to pay any part that you know … collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your …

February newsletter- Opportunities and challenges for a new year

It was pleasing to see so many small and family businesses celebrate the first Christmas and summer trading period without lockdowns...

… challenges for a new year It was pleasing to see so many small and family businesses celebrate the first Christmas and … … It was pleasing to see so many small and family businesses celebrate the first Christmas and …

Newsletters

… self-employed businesses, which accounts for 60% of all small businesses. The flexibility of self-employment remains … option for many Australians. 22% of self-employed business owners are aged 60 and over, compared to 9% of …

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … range of businesses to provide one-to-one assistance for business disputes, including referral to government support …

… The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD … The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD …

May newsletter - Recognising women in business

… May newsletter - Recognising women in business Date Thu, 05/08/2025 - 12:00 Mailchimp URL … … May newsletter - Recognising women in business …

Newsletters

… which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… to the Commonwealth Procurement Rules. ASBFEO response Small business Ombudsman's procurement report released OP-ED: Too many small businesses are hurt by not being in the 'in-crowd' …

… to full-time or part-time employment (12 months for small business employees and 6 months for all others). They will no … to full-time or part-time employment (12 months for small business employees and 6 months for all others). They …

… Thank you for joining ASBFEO in saying thank you to small and family business! Please find below ASBFEO’s MSME electronic … … Thank you for joining ASBFEO in saying thank you to small and family business! Please find below ASBFEO’s MSME …

Back In Business

… Back In Business … Back In Business …

Basic page

… your personal information, please write to: Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 … your personal information, please write to: Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… to advocate for changes to policies which affect small businesses and family enterprises. … The ASBFEO also … to advocate for changes to policies which affect small businesses and family enterprises. …

December newsletter - Be prepared for natural disasters

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

… to take some time to share with you the findings of the  Small Business Natural Disaster Preparedness and Resilience Inquiry … to take some time to share with you the findings of the  Small Business Natural Disaster Preparedness and Resilience …

Newsletters

… for updates on the work from the ASBFEO, to hear about small business and family enterprises,  our assistance, data, … for updates on the work from the ASBFEO, to hear about small business and family enterprises,  our assistance, data, …

… extracted on 27/08/2024 First Nations Australians Small businesses employed 7,457 First Nations Australians … extracted on 27/08/2024 First Nations Australians Small businesses employed 7,457 First Nations Australians …

… Small businesses (as defined by the ABS as those employing … workforce 1 in 2022-23 as shown in Table 1 (or 2?).   … Small businesses (as defined by the ABS as those employing …

… either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). … The Code provides a … either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise …

… A  paid family and domestic violence leave for small business employers webpage  is available on the Department of … A  paid family and domestic violence leave for small business employers webpage  is available on the …

… If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information Line can … 460 . … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information …

… other Australian Government agencies can help with your small business challenges. … Find out how other Australian Government agencies can help with your small business challenges. …

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. … The Code … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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