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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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… are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over $590 … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over $590 …

… access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, with the … an additional one-hour consultation from the experienced small business tax lawyer once an Application for Review is …

… will usually include the name and address of the person or business who considers you to be in breach of copyright. This person or business may be based overseas. A takedown notice doesn’t … will usually include the name and address of the person or business who considers you to be in breach of copyright. This …

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

… benefit to mandate least-cost routing Across our economy, small business merchants are paying higher fees and charges on … Across our economy, small business merchants are paying higher fees and charges on …

Newsletters

… The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD … The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD …

… and Dispute Resolution service and our advocacy for small and family businesses. … and Dispute Resolution service and our advocacy for small and family businesses. …

… which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  … If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  …

Resources & Tools Centre

… Resources & Tools Centre At ASBFEO, our role is to support small businesses and family enterprises to enable them to … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

Basic page

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: … to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: …

… your personal information, please write to: Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 … your personal information, please write to: Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… authorities.  If you are looking for help to resolve a business dispute, try our  Dispute Support  tool, which can … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

… The latest statistics about small businesses and family enterprises and their … The latest statistics about small businesses and family enterprises and their …

… Small businesses (as defined by the ABS as those employing … Small businesses (as defined by the ABS as those employing …

… there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor … to attend the ADR process and try to resolve the dispute under the Code. Each dispute remains separate, even if there … there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor …

… and Innovation Expo   16 - 19 October Sydney, NSW October Business Month - Taking Care of Business Also Means Taking Care of Yourself panel 22 October … and Innovation Expo   16 - 19 October Sydney, NSW October Business Month - Taking Care of Business Also Means Taking …

December newsletter - Be prepared and trust your spidey senses

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

… and trust your spidey senses It has been a tough year for small and family businesses coping with cost-of-living … It has been a tough year for small and family businesses coping with cost-of-living …

Newsletters

… Business.gov.au – How to franchise your business or buying a franchise Franchising Franchise your business Buy a franchise … Franchising Franchise your business Buy a franchise …

… helpful way to stay in touch with what’s happening in the small business community is to sign up for newsletters. Newsletters … A helpful way to stay in touch with what’s happening in the small business community is to sign up for newsletters. Newsletters …

… 1.1 Number of small businesses by employment … 1.1 Number of small businesses by employment …

… Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) … Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) …

… either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). … either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). …

… other Australian Government agencies can help with your small business challenges. … other Australian Government agencies can help with your small business challenges. …

… Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are … Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

… dispute resolution Franchising Resources for starting a small business   Resources & Tools Centre … Franchising Resources for starting a small business   Resources & Tools Centre …

… Source : ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations … Source : ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations …

… customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. … customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. …

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its …

Disputes & Assistance

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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