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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… April 2024 COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling Harbour … COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling Harbour …

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code …

Digital platform small business dispute resolution

… Digital platform small business dispute resolution Date Mon, 09/02/2024 - 12:00 File … Digital platform small business dispute resolution …

Submission

… ADR Process - Arbitration Under the Code, arbitration is a process in which an … decision of the arbitrator being binding and enforceable. Under the Dairy Code of Conduct, arbitration is available if … Under the Code, arbitration is a process in which an … decision of the arbitrator being binding and enforceable. Under the Dairy Code of Conduct, arbitration is available if …

… Table 2: Small business share of the total value added ($millions) by … Table 2: Small business share of the total value added ($millions) by …

… If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information Line can … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information Line can …

… authorities.  If you are looking for help to resolve a business dispute, try our  Dispute Support  tool, which can … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

Back In Business

… Back In Business … Back In Business …

Basic page

… 1.1 Number of small businesses by employment … 1.1 Number of small businesses by employment …

Share your thoughts

… Share your thoughts We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision …

Basic page

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

… 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. Date Mon, … 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. …

Newsletters

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its …

… Table 1: Small business by location, 30 June 2023 … Table 1: Small business by location, 30 June 2023 …

… to full-time or part-time employment (12 months for small business employees and 6 months for all others). They will no … to full-time or part-time employment (12 months for small business employees and 6 months for all others). They will no …

… updates on issues, outcomes and priorities from across the small business and family enterprise sector. For newsletters no … updates on issues, outcomes and priorities from across the small business and family enterprise sector. For newsletters no …

… will usually include the name and address of the person or business who considers you to be in breach of copyright. This person or business may be based overseas. A takedown notice doesn’t … will usually include the name and address of the person or business who considers you to be in breach of copyright. This …

Food and Grocery Code

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners …

Basic page

… reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, … reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, …

Disclaimer

… Disclaimer Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … professional advice before making any investment or business decisions. For inquiries about the material on this …

Basic page

QLD SBC Bill

… QLD Education, Employment and Training Committee - QLD Small Business Commissioner Bill 2021 … QLD Education, Employment and Training Committee - QLD Small Business Commissioner Bill 2021 …

Submission

… and Dispute Resolution service and our advocacy for small and family businesses. … and Dispute Resolution service and our advocacy for small and family businesses. …

… If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  … If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  …

Submission to the ASBFEO Review

… pdf 590.53 KB Summary Independent Review of the Australian Small Business and Family Enterprise Ombudsman … Independent Review of the Australian Small Business and Family Enterprise Ombudsman …

Submission

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: … to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: …

… emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so … emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so …

… financial and insurance services. Data are in thousands. Small businesses (as defined by the ABS as those employing … financial and insurance services. Data are in thousands. Small businesses (as defined by the ABS as those employing …

… A  paid family and domestic violence leave for small business employers webpage  is available on the Department of … A  paid family and domestic violence leave for small business employers webpage  is available on the Department of …

… there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor … to attend the ADR process and try to resolve the dispute under the Code. Each dispute remains separate, even if there … there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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