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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • ASBFEO Live (214)

… ideas with IP rights can lead to lasting benefits for your business. To get started on your trade mark journey, IP Australia has created the free  TM Checker  tool for small businesses to check potential registrability of their … IP Australia has created the free  TM Checker  tool for small businesses to check potential registrability of their …

Regulating greenwashing and the specific needs of small business

… Regulating greenwashing and the specific needs of small business Date Wed, 06/21/2023 - 12:00 File SB - Regulating 'Greenwashing' and the specific needs of small business.pdf pdf 181.82 KB Summary Greenwashing … Regulating greenwashing and the specific needs of small business …

Submission

… 5. Support Join business groups or industry associations, build support group … with trusted advisers, ask for help for yourself and the business and don’t sacrifice key relationships for business. … Join business groups or industry associations, build support group …

… now, to manage the identified risks that may impact your business in the future. Examples may include moving your business online in some circumstances, investing in a second … to manage online risks, or even consider moving your business to a less disaster-prone location. Build in time and …

Procurement

… to the Commonwealth Procurement Rules The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the impact of reforms to Commonwealth Procurement Rules on small business. This Inquiry is reviewing the implementation …

Basic page

… The ASBFEO can guide you through dispute resolution process under the Code or help you find an ADR practitioner. The best … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the …

… or ideas on areas you think we can help improve the business operating environment, tell us through the online … Officer:  Craig Latham, Executive Director,   Australian Small Business and Family Enterprise Ombudsman   By email:  … Officer:  Craig Latham, Executive Director,   Australian Small Business and Family Enterprise Ombudsman   By email:  …

… Information statement for prospective franchisees Business.gov.au – How to franchise your business or buying a franchise Franchising Franchise your … Franchising and tax Essentials to strengthen your small business …

Proposed exclusions from shorter period of review for small and medium entities

… Proposed exclusions from shorter period of review for small and medium entities Date Thu, 09/15/2022 - 12:00 File … Proposed exclusions from shorter period of review for small and medium entities … Proposed exclusions from shorter period of review for small and medium entities …

Submission

… Australia the best place to start, grow and transform a small business. We strive to make sure your business can access every support available to have every … Australia the best place to start, grow and transform a small business. We strive to make sure your business can …

… may not add up to totals. Exercise care when analysing small numbers. The ABS revised data for 2021-22 so these … may not add up to totals. Exercise care when analysing small numbers. The ABS revised data for 2021-22 so these …

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. Resources to help: AFSA - Debt help Business.gov.au - Manage being in debt ACCC - dealing with …

June newsletter - Celebrating small business

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

… June newsletter - Celebrating small business This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. … This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. … June newsletter - Celebrating small business …

Newsletters

Copyright

… possible. The copyright statement may permit your use under a  Creative Commons (CC) BY Attribution 3.0 Australia … 3.0 Australia . Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

Basic page

Specific purpose funds

… specific common purpose related to running the franchised business, for example, a marketing fund. There are rules … whether it is to your benefit and has added value to your business. Transparency in specific purpose funds To … decision-making and encourages participation from both small and large franchisees. Other franchisors use similar …

Basic page

Working as a delivery driver

… a delivery driver Contracting can provide flexibility to small businesses and can be an excellent way to earn money … Contracting can provide flexibility to small businesses and can be an excellent way to earn money …

Basic page

… below. Australian Capital Territory ACT Law Society Small Business Legal Advice Clinic New South Wales LawAccess NSW … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information …

… Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are …

… 2. Insurance cover Make sure your business insurance is up-to-date and that you are covered for … insurance, be aware that it is an important way to reduce business risk and could make all the difference to the recovery of your business after a natural disaster.   If adequate insurance …

… Australian Taxation Office (ATO) – Starting a business, hiring and paying your workers, paying super to … Online courses with the ATO  Essentials to strengthen your small business ­  … Online courses with the ATO  Essentials to strengthen your small business ­  …

… on cash flow, time and resources, productivity, future business, and personal relationships. … on cash flow, time and resources, productivity, future business, and personal relationships. …

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means …

… Government, and it supports eligible individuals and small businesses who can't access tax advice due to economic, … The program is designed for low-income earners, small businesses, and those facing financial hardship.  … help. Services are offered by university and TAFE students under the supervision of qualified tax professionals.  …

… Chart 1: Industry value added by business size     Source:   ABS Australian Industry, Table 5, … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  …

… matter A contractor entered into an agreement with a business but was not able to start work due to personal circumstances. The business sought a significant termination fee. After our office made initial contact, the business offered a reduced fee.  The contractor was referred …

… Invoice tips for small businesses Using electronic invoices or e-invoicing can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and … tool , to help work out your next steps and get back to business. …

… Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be daunting. You … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

Discretionary Mutual Fund Review (2021)

… Fund Review (2021) On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW …

Report

Franchisee-initiated exit - Best practice guidance for franchisors

… a rental increase that would render the franchise business unviable. It is wise not to make an immediate … motivation and if the proposal is:  notification that the business is about to close, or the franchisee is in serious … particularly if the franchisee is not running a successful business. The Code requires a yes/no response, however, there …

Basic page

The psychology of change

… initiative, and are you able to explain the personal and business benefits to franchisees? (This material was …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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