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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… MSME stakeholder pack MSME small business facts MSME videos …

… on cash flow, time and resources, productivity, future business, and personal relationships. …

… 7. Business supplies and equipment Check your supplies and … and/or how quickly they can supply what you need to start business operations. … and/or how quickly they can supply what you need to start business operations. …

Discretionary Mutual Fund Review (2021)

… Fund Review (2021) On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …

Report

… Chart 1: Industry value added by business size     Source:   ABS Australian Industry, Table 5, … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  …

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. Resources to help: AFSA - Debt help Business.gov.au - Manage being in debt ACCC - dealing with …

… if the providers experience and recommendations suit your business needs, if expectations have been met and how they … your contract Make sure you have a contract to meet your business’ needs with your provider.  Check and ask that the … your provider, work out your next steps and get back to business by using the dispute support tool .  …

… possible. The copyright statement may permit your use under a  Creative Commons (CC) BY Attribution 3.0 Australia … possible. The copyright statement may permit your use under a  Creative Commons (CC) BY Attribution 3.0 Australia …

… which approaches best suit your situation, resources and business needs Offer practical 'Infringement 101’ information …

… The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD …

… Download the Small Business Pulse . … Download the Small Business Pulse . …

… Chart 1: Industry value ($billions) added by business size … Chart 1: Industry value ($billions) added by business size …

… your personal information, please write to: Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… there are two or more franchisees with similar disputes under their franchise agreements with the same franchisor … to attend the ADR process and try to resolve the dispute under the Code. Each dispute remains separate, even if there …

… Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … Under the Code, if a party to a milk supply agreement has a …

Oil Code

… information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to … fuel re-selling agreement in relation to other provisions under the Oil Code. Contact us If you need help to resolve an …

Basic page

… look at IP Australia’s IP basics guide •    IP Australia’s Business Resources page is a one-stop guide to tools and … look at IP Australia’s IP basics guide •    IP Australia’s Business Resources page is a one-stop guide to tools and …

… and information on the work we do to support Australian small businesses and family enterprises. …

… World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held … World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held …

… to develop an effective strategy tailored to your business needs. … to develop an effective strategy tailored to your business needs. …

… unwind. lock in family time learn to ‘unplug’ from the business. This means releasing and connecting with family, … unwind. lock in family time learn to ‘unplug’ from the business. This means releasing and connecting with family, …

… Chart 1: Employment numbers ('000s) by business size   … Chart 1: Employment numbers ('000s) by business size   …

… Keep customers updated about plans to restart your business and consider enlisting their support in spreading … Keep customers updated about plans to restart your business and consider enlisting their support in spreading …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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