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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… with culturally and linguistically diverse backgrounds Small businesses employed 6,972 apprentices and trainees … most common languages other than English spoken at home by small business apprentices and trainees in-training from …

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

… April newsletter - Help available for small businesses who are struggling The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along. …

Newsletters

… Over half (61%) of people with disability employed by small business as apprentices and trainees in-training employed … and trainees with disability in-training employed by small business, December 2023 … Note: There were an …

… Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal erosion … … Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal …

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the impact of reforms to Commonwealth Procurement Rules on small business. This Inquiry is reviewing the implementation …

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …

… ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability … on it activities that are provided the Minister for Small Business, Treasury portfolio ministers, parliamentarians, …

The Digital Millennium Copyright Act (US)

… Millennium Copyright Act (US) If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  How the DMCA may affect your business The DMCA is … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

Basic page

… Table 1: Employment by business size Size 2020-21 2021-22  2022-23   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 5,036 42% 5,161 42% 5,368 42% … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… Family Business Australia Family Business Australia  has a range of information and  tools  to … strategies and actions  plans to manage and grow their business. Family Business Australia  accredited advisers  can …

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

Contact Us

… inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . Dispute enquiry … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

Basic page

Privacy

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Active … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

Basic page

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic … A  paid family and domestic violence leave for small business employers webpage  is available on the …

Least Cost Routing

… (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process the same transactions. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has …

Report

… guidelines. If these guidelines are breached, your business can be indefinitely suspended from the platform. If … account/s. Set a limit to the amount of spend that your business can manage until a fraudulent transaction can be … for your account/s a screenshot of your page/s with the business name. Consider expanding your businesses online …

… Source:  ABS Counts of Australian Business , Table 17, December 2023 and ASBFEO calculations … in 2021-22. … Source:  ABS Counts of Australian Business , Table 17, December 2023 and ASBFEO calculations …

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … that even though providers can help grow your business, small businesses often have issues with the services …

… Small business’ contribution to Australian business numbers is one indicator of their contribution to … economy. This can be explored by looking at the number of small businesses by employment and turnover. … Small …

October newsletter - Small business needs right-sized regulation

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses.

… October newsletter - Small business needs right-sized regulation Small and family business owners are increasingly shouldering …

Newsletters

… disasters have a significant and devastating impact on small and family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to business after a natural disaster is reduced if you are …

… responsibilities. There is also a  downloadable guide for small businesses. For more information about bullying, sexual … responsibilities. There is also a  downloadable guide for small businesses. For more information about bullying, sexual …

… Minister or an organisation that represents a worker or business’ industrial interests can apply for one. A minimum … procedure for settling disputes about any matters arising under the order. Minimum standards orders may include:  … Minister or an organisation that represents a worker or business’ industrial interests can apply for one. A minimum …

… below. Australian Capital Territory ACT Law Society Small Business Legal Advice Clinic New South Wales LawAccess NSW … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information …

… Chamber is Australia's largest and most representative business association, comprising state and territory chambers … to government and the community. Australian Institute of Business Brokers  – This industry body represents and provides support services to professional business brokers involved in the facilitation of business …

… people who want to be their own boss and have their own business. We understand that setting up a business can be … the resources that meets your needs and the needs of your small business and will help step you through what you need … the resources that meets your needs and the needs of your small business and will help step you through what you need …

… Compensation Assistance If you are a small business operator and believe you have suffered financial … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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