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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (214)
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  • Report (5)

Media Section

  • Media Centre (203)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. Disputes about … wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… initiative, and are you able to explain the personal and business benefits to franchisees? (This material was … initiative, and are you able to explain the personal and business benefits to franchisees? (This material was …

… ABOUT US The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) supports small businesses and family enterprises through two main …

… available online it can be hard to know where to turn for business support. My Business Health is here to help you navigate the system, to … good mental health, and vice versa. We want to ensure that small business owners have the tools to manage the challenges …

… business.gov.au One of the best sources of online information,  business.gov.au  offers help on how to  plan, start , grow or  sell  your small business or family enterprise (and everything in …  offers help on how to  plan, start , grow or  sell  your small business or family enterprise (and everything in …

Alternative Dispute Resolution

… Alternative Dispute Resolution As a small business owner, navigating disputes with other businesses can … more control and work to agree on outcomes. Preserving business relationships  – ADR processes encourage … As a small business owner, navigating disputes with other …

Basic page

… Australian Business Register An Australian Business Number (ABN) is a unique 11 digit number that identifies your business to the government and the community. You can … An Australian Business Number (ABN) is a unique 11 digit number that identifies your business to the government and the community. You can …

Climate-related financial disclosures: What they mean for SMEs in Australia

… SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to find out more and help … SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to …

Basic page

Franchising

… is a contractual relationship between independent business owners. While a franchisee will likely work in the … they are not employees of the franchisor. It is a business arrangement where one party (the franchisor) grants … (the franchisee) permission and the right to operate a business using its established brand, systems, and processes …

Basic page

Dairy Code

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … handling officer. Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … termination. Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an …

Basic page

… Cyber security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … here . Our check list provides some simple steps to help small businesses and family enterprises avoid or reduce the … Cyber security is more important than ever. Vast numbers of small and family businesses are being compromised and, in …

… Table 3: Number of small businesses in regional areas, 30 June 2023 … Table 3: Number of small businesses in regional areas, 30 June 2023 …

… Number of small business apprentices and trainees Small businesses employed 144,257 apprentices and trainees … Number of small business apprentices and trainees Small businesses employed 144,257 apprentices and trainees …

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of … The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute …

May newsletter - Small business needs cheaper, faster justice

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

… May newsletter - Small business needs cheaper, faster justice Every business should be assured of the opportunity to compete on … Every business should be assured of the opportunity to compete on … when the ‘rules of the road’ are infringed upon and their business is harmed. …

Newsletters

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners … and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps …

… Table 2: Number of small businesses in greater capital city areas, 30 June 2023 … Table 2: Number of small businesses in greater capital city areas, 30 June 2023 …

… authorities.  If you are looking for help to resolve a business dispute, try our  Dispute Support  tool, which can … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

… We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision … We want to hear about your small business and family enterprise experiences and …

… have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is a free service for small businesses. If Meta has been unable to resolve your … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is …

October newsletter - Minister meets ASBFEO Policy Forum

It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional associations that we collaborate with.

… - Minister meets ASBFEO Policy Forum It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional … It was great to host Small Business Minister Julie Collins for an insightful …

Newsletters

… Chart 1: Proportion of small businesses in capital cities and regional areas, 30 … Chart 1: Proportion of small businesses in capital cities and regional areas, 30 …

Skilled migration should be simpler, faster, more transparent and more accessible for small businesses

… simpler, faster, more transparent and more accessible for small businesses Date Tue, 03/28/2023 - 12:00 File SB - … simpler, faster, more transparent and more accessible for small businesses …

Submission

… thousands. Chart 1 shows the number of people employed by small businesses with between five and nineteen employees decreased 6.1% in 2023-24. This was the only business size to record a fall. Large businesses recorded the … thousands. Chart 1 shows the number of people employed by small businesses with between five and nineteen employees …

Small businesses must move quickly to protect their domain

Originally published in The Advertiser

… Small businesses must move quickly to protect their domain 06 … Small businesses must move quickly to protect their domain …

Media Centre item
News
ASBFEO Live

December newsletter - All I want for Christmas is... small business news!

… December newsletter - All I want for Christmas is... small business news! Date Wed, 12/04/2024 - 12:00 Mailchimp URL … December newsletter - All I want for Christmas is... small business news! …

Newsletters

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … and back up your files regularly. When operating your business online, consider these tips and practices for online …

… Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry … Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry …

February newsletter - Helping small business resolve disputes

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

… February newsletter - Helping small business resolve disputes Despite a seemingly never-ending … series of challenges over recent years, Australia’s small and family businesses continue to make a massive … series of challenges over recent years, Australia’s small and family businesses continue to make a massive …

Newsletters

… The ATO offers a range of services and resources to  help small businesses and family enterprises  understand and … visit the  ATO website  or call via these phone services: Business helpline:  13 10 20  (8am-6pm Mon-Fri) AUSkey … The ATO offers a range of services and resources to  help small businesses and family enterprises  understand and …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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