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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (214)
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Media Section

  • Media Centre (203)
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Media Source

  • ASBFEO Live (214)

… 2. Demographics of small business apprentices and trainees Sex [1] Three quarters of … in-training employed by small business were aged 24 and under in September 2022. These were mainly in the … of apprentices and trainees in-training employed by small business in September 2022 were male. These were mainly …

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

… spells out what the Budget got right and wrong for small business 10 May 2023 First published on Kochie’s Business … 2023. The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary … 2023. The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary …

Media Centre item
Op-ed
ASBFEO Live

The stress of running a business doesn't vanish at closing time

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

… The stress of running a business doesn't vanish at closing time 06 January 2025 … and perhaps setting some goals for the year ahead. For small business owners , it can be a particularly important … of new regulations and compliance burdens. When you own a small business, it is just as important to spend time working …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

… (ABC News Radio) 01 September 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … says it's committed to ensuring more corporations pay small businesses on time, saying they recognise how important … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Help small businesses thrive this MSME Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

… Help small businesses thrive this MSME Day 26 June 2025 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … Help small businesses thrive this MSME Day …

Media Centre item
Media Releases
ASBFEO Live

… Our peers Australian Business Licence and Information Service   helps you find … a problem with a customer, supplier, or other business. Small business resources from the ACCC include: refunds, … – accc.gov.au/selling scams and how to better protect your small business – scamwatch.gov.au free online small business …

Energise enterprise by ensuring small business access to justice

Originally published in Convenience World's November 2025 edition.

By Bruce Billson.

Justice. The word itself carries weight. It has responsibility. It implies things will be fair and if wronged, justice will serve and things will be right…

… Energise enterprise by ensuring small business access to justice 14 November 2025 Originally … Federal Circuit and Family Court of Australia for disputes under $250,000 or involving less complex issues. Simplifying … justice will serve and things will be right. But for many small businesses, access to justice remains out of reach. For …

Media Centre item
Op-ed
ASBFEO Live

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… Budget continues targeted relief as small businesses hope for recovery 25 March 2025 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … for the additional $155.5 million to the ATO to tackle under-reporting and ‘cashies’ is properly targeted so that it …

Media Centre item
Media Releases
ASBFEO Live

The perils of fringe financiers for small businesses

Originally published in The Canberra Times.

By Bruce Billson.

While there can be many joys of small business ownership, small businesses also deal with many potential perils.Access to finance is one of the double-edged levers for small…

… The perils of fringe financiers for small businesses 24 November 2025 Originally published in The … Times. By Bruce Billson. While there can be many joys of small business ownership, small businesses also deal with many … Times. By Bruce Billson. While there can be many joys of small business ownership, small businesses also deal with …

Media Centre item
Op-ed
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… Checking on the Pulse of Aussie small businesses 03 March 2025 Originally published in The … Canberra Times By Bruce Billson The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut … business decisions, actions and choices being taken or under active consideration. That's why the Pulse matters, and …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… TRANSCRIPT: Small business owners getting older, AgQuip 24 August 2023   24 … the 70s we had about 17% of our small business owners were under 30. It's 8% at the moment. That's the same across …   24 August 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Concern about small businesses being paid

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Emma Hannigan.

ABC Radio Gold Coast

Subject: Concern about small businesses being paid

Announcer

It's a challenging…

… Concern about small businesses being paid 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … the owner of one, what is the biggest stress you are under at the moment? New figures from the Australian Small … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs?

Originally published in The Canberra Times

By Bruce Billson

Competition laws will work better for small businesses with a dedicated court list.

For small businesses, effective competition is vital. Knowing they can compete on a level…

… Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs? 21 July 2025 Originally published in … By Bruce Billson Competition laws will work better for small businesses with a dedicated court list. For small …

Media Centre item
Op-ed
ASBFEO Live

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… Understanding the skills to handle business barneys 02 September 2024 Opinion piece by the … Originally published in the Canberra Times. Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days. …

Media Centre item
Op-ed
ASBFEO Live

I'm optimistic this roundtable will produce positive and real outcomes. It needs to

Originally published in The Canberra Times

By Bruce Billson

The government's Economic Reform Roundtable kicks off tomorrow, and I am optimistic that real outcomes with positive and lasting impact on small and family businesses are in reach…

… that real outcomes with positive and lasting impact on small and family businesses are in reach. And they need to be. Operating conditions have been tough for small businesses over the past few years, although … for our enterprising and entrepreneurial small and family business owners. Small businesses have shown relentless …

Media Centre item
Op-ed
ASBFEO Live

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… 2025 Published in the Canberra Times By Bruce Billson The small business landscape looks different from 30 years ago, but … business owners aged 60 and over. When we look at the under-30 group, 8 per cent of business owners are currently … Published in the Canberra Times By Bruce Billson The small business landscape looks different from 30 years ago, …

Media Centre item
Op-ed
ASBFEO Live

National Family Business Day

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

… National Family Business Day 19 September 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … better to celebrate family businesses than the Australian Small Business and Family Enterprise Ombudsman Bruce Billson. … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… Privacy changes coming for small business 22 July 2024 Australian Small Business and Family … side where you think, oh, I wonder what's required of me under these changes to the privacy arrangement.  Have it used … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood … procurement 15 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … share of Gross Domestic Product. Right now it's a little under a third, 32.4% and that is spectacularly impressive. …

Media Centre item
Transcript
ASBFEO Live

Making the ecosystem more supportive for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

… Making the ecosystem more supportive for small business 08 August 2024 Australian Small Business and Family … age is 50. We've got about 8 per cent, Lisa, that are under the age of 30. It was 17 per cent in the ‘70s.  So, we … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… published in The Canberra Times. By Bruce Billson. Every small business deserves the right to be able to rely upon the … business is harmed. If a small business dispute arises under state law, they can in most cases go to a small claims … published in The Canberra Times. By Bruce Billson. Every small business deserves the right to be able to rely upon the …

Media Centre item
Op-ed
ASBFEO Live

Economic Roundtable and Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney…

… Economic Roundtable and Small Business 20 August 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Economic Roundtable and Small Business …

Media Centre item
Transcript
ASBFEO Live

It's not all doom and gloom. Here's why businesses are feeling more optimistic

Originally published in The Canberra Times

Australia's small and family businesses are backing themselves and drawing on their self-belief and entrepreneurial instincts to envision a more positive year ahead.The ASBFEO Small Business…

… Originally published in The Canberra Times Australia's small and family businesses are backing themselves and … to envision a more positive year ahead. The ASBFEO Small Business Pulse increased by 0.8 per cent in the three … Originally published in The Canberra Times Australia's small and family businesses are backing themselves and …

Media Centre item
Op-ed
ASBFEO Live

Big business may take this for granted, but it's still out of reach for many small business owners

Originally published in The Canberra Times

By Bruce Billson

Justice. The word itself carries weight. It has responsibility. It implies things will be fair, and if wronged, justice will serve, and things will be right.

But for many…

… Big business may take this for granted, but it's still out of reach for many small business owners 27 October 2025 Originally published in … Federal Circuit and Family Court of Australia for disputes under $250,000 or involving less complex issues; Simplifying …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… Budget 2024-25 15 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to the budget and whether or not they benefit from it is small business, because if small business is going well, then … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review 18 November … having to go to court.  The legislation that I operate under says every four years, we’ll check out whether that … TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Financial Wellbeing Resources for Small Business and Family Enterprise Owners ASBFEO’s Tax Concierge … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) … and CDDA scheme We provide a Tax Concierge Service to help small business navigate the Administrative Appeals Tribunal …

OMBUDSMAN WELCOMES PAYMENT TIMES REVIEW BY DR CRAIG EMERSON

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, wholeheartedly supports the call to overhaul the Payment Times Reporting Act and welcomes recommendations to make the data more useful for small business.

“Finance…

… BY DR CRAIG EMERSON 01 September 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … welcomes recommendations to make the data more useful for small business. “Finance is the oxygen of enterprise. Cash … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… Small businesses need the right kind of incentives to succeed … about one in three have dipped into personal funds to pay business expenses as rising costs persist and the business … income and by 50 per cent for the next $100,000 of income. Under that model a business with a taxable income of $200,000 …

Media Centre item
Op-ed
ASBFEO Live

Perils of fringe financiers for small businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rod Henshaw.

2CC Canberra…

… Perils of fringe financiers for small businesses 24 November 2025 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … treat it as a regular business to business dispute – which under our legislation, all we ask is that parties engage in …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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