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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
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    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

About us

… About us The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was … ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability …

Basic page

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Tasmania increased 2% over the year to 30 … The areas with the largest increase in the number of small businesses were: Rokeby (increased by 59 small …

Northern Territory

… Northern Territory There were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. This is consistent with the 1% of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

When the dining table becomes the board table – celebrating National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging all Australians to celebrate National Family Business Day on Thursday 19 September.

“It’s a great moment to reflect on the crucial role family-owned…

… becomes the board table – celebrating National Family Business Day 17 September 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … wife.   “It’s a big responsibility owning and running a small business and that is magnified when it is a family …

Media Centre item
Media Releases
ASBFEO Live

Number of small businesses in Australia

… Number of small businesses in Australia Small business’ contribution to Australian business numbers … Small business’ contribution to Australian business numbers is one … economy. This can be explored by looking at the number of small businesses by employment and turnover. …

Basic page

Location of Australia’s small businesses by state and territory

… Location of Australia’s small businesses by state and territory The graphs and tables … directly to your device. This data presents Australia’s small businesses according to their areas of operation, … them to one geographical location. For this reason, the business counts may not reflect the full extent of business …

Basic page

… Table 5: Employment by business size   Source: ABS Australian Industry , Table 5, … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … past three years. Chart 7 shows the industry sectors where small businesses make the greatest contribution to …

… Business.gov.au Guide to starting a business Resources for First Nations small business owners Starting a business - Indigenous … Australia Competition and Consumer Commission (ACCC) Small business toolkit Small business | ACCC Contracts | ACCC …

Location of Australia’s small businesses - regional and metro areas

… Location of Australia’s small businesses - regional and metro areas The graphs and … directly to your device. This data presents Australia’s small businesses according to their regional or metropolitan … 2021-22,  Accessed 11 January 2024. Table 1: Small business by location, 30 June 2023 Download data Source : …

Basic page

… What we do Our Assistance team helps small businesses and family enterprises to resolve disputes … about ASBFEO’s work and other supports available for small business and family enterprises. We manage the ASBFEO’s and … ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability …

Small Business Commissioners

… Small Business Commissioners Working with state‑based Small Business Commissioners Running a small business can sometimes … Running a small business can sometimes involve disputes that are difficult to … Small Business Commissioners …

Basic page

… Cyber Security Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses … Cyber Security Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses …

Small Biz Ombudsman welcomes new Minister

Prime Minister Anthony Albanese has announced the returning Government’s new Ministry with the Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business.

The Australian Small Business and Family Enterprise Ombudsman has welcomed Dr…

… Small Biz Ombudsman welcomes new Minister 12 May 2025 Prime … Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business. The Australian Small Business and Family Enterprise … Hon Dr Anne Aly appointed to Cabinet as the Minister for Small Business. The Australian Small Business and Family …

Media Centre item
Media Releases
ASBFEO Live

Financial wellbeing

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) … distress is one of the biggest sources of anxiety for small and family business owners.  …

Basic page

… 2. Number of small businesses by turnover Table 2: Business numbers by annual turnover in June 2023 Annual … that are not registered for GST). A common definition of small business used by the Australian Taxation Office (ATO) … that are not registered for GST). A common definition of small business used by the Australian Taxation Office (ATO) …

… Small business apprentices and trainees Number of small business apprentices and trainees Table 1: Apprentices and … Number of small business apprentices and trainees Table 1: Apprentices and … Small business apprentices and trainees …

… Total includes a small number of businesses where information is only … Statistics, customised data, 2023. A fall in the number of small businesses in Greater Melbourne drove the overall decrease in small businesses in Victoria in the year to 30 June 2023. … Total includes a small number of businesses where information is only …

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… ‘fairer go’ for construction 20 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is … to extend protections against unfair business practices to small businesses, will also help address harmful conduct in … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is …

Media Centre item
Media Releases
ASBFEO Live

… Total includes a small number of businesses where information is only … data, 2022. There was a 1% increase in the number of small businesses in South Australia in the year to 30 June … The areas with the largest increase in the number of small businesses were: Salisbury (increased by 509 small …

… 2. Demographics of small business apprentices and trainees Sex [1] Three quarters of … in-training employed by small business were aged 24 and under in September 2022. These were mainly in the …

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan. Small Business Natural Disaster Preparedness and Resilience Inquiry … The impacts of natural disasters on small and family businesses can be devastating and can …

Report

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry … The impacts of natural disasters on small and family businesses can be devastating and can …

Basic page

… Financial Wellbeing Resources for Small Business and Family Enterprise Owners ASBFEO’s Tax Concierge … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) …

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Methodology The ABSFEO Small Business Pulse is a world-leading combination of … and traditional data to produce an indicator of small business health. There is growing research on the value … The ABSFEO Small Business Pulse is a world-leading combination of …

Self-employment

… people who want to be their own boss and have their own business. We understand that setting up a business can be … the resources that meets your needs and the needs of your small business and will help step you through what you need … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your …

Basic page

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Queensland increased 2% over the year to … The areas with the largest increase in the number of small businesses were: Browns Plains (increased by 582 small …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in Western Australia increased 2% and … to 30 June 2023. The areas with the largest increase in small businesses numbers were in: Gosnells (increased by 653 …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in NSW increased by 1% over the year to 30 … The areas with the largest increase in the number of small businesses were: Blacktown – North (increased by 1,078 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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