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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
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    • Contribution to Australian Employment
    • Number of small businesses in Australia
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Content type

  • Media Centre item (299)
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Media Section

  • Media Centre (285)
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  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

… Keeping small businesses afloat comes down to us all 24 June 2024 … in plain sight,. We see them everywhere, every day. Small business is a dynamic and fast-growing sector that allows … 50. And only 8 per cent of our small business owners are under the age of 30, half what it was in the 1970s. Why is …

Media Centre item
Op-ed
ASBFEO Live

Small business headwinds

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subjects: Small business headwinds and need for right-sized regulation, payment times, Commonwealth…

… Small business headwinds 06 June 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: COSBOA Summit, energising enterprise

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

Subjects: COSBOA Summit, energising enterprise

…

… energising enterprise 04 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … understandable choices if the budgets are tight to maybe under-insure or not insurer at all or self-insure. Deb, you …

Media Centre item
Transcript
ASBFEO Live

… 2. Demographics of small business apprentices and trainees Sex [1] Three quarters of … in-training employed by small business were aged 24 and under in September 2022. These were mainly in the …

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subjects: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures

…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Insolvency Figures 27 June 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

… spells out what the Budget got right and wrong for small business 10 May 2023 First published on Kochie’s Business … 2023. The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary …

Media Centre item
Op-ed
ASBFEO Live

The stress of running a business doesn't vanish at closing time

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

… The stress of running a business doesn't vanish at closing time 06 January 2025 … and perhaps setting some goals for the year ahead. For small business owners , it can be a particularly important … of new regulations and compliance burdens. When you own a small business, it is just as important to spend time working …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: review of Payment Times Reporting Act (ABC News Radio)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

Subject: review of Payment Times Reporting Act…

… (ABC News Radio) 01 September 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … says it's committed to ensuring more corporations pay small businesses on time, saying they recognise how important …

Media Centre item
Transcript
ASBFEO Live

Help small businesses thrive this MSME Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

… Help small businesses thrive this MSME Day 26 June 2025 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… Our peers Australian Business Licence and Information Service   helps you find … a problem with a customer, supplier, or other business. Small business resources from the ACCC include: refunds, … – accc.gov.au/selling scams and how to better protect your small business – scamwatch.gov.au free online small business …

TRANSCRIPT: Payment Times

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Gary Adshead.

6PR

Subject: Payment Times

Gary Adshead…

… TRANSCRIPT: Payment Times 01 February 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to construction business because we've seen people going under in the housing building industry at the moment and …

Media Centre item
Transcript
ASBFEO Live

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… Budget continues targeted relief as small businesses hope for recovery 25 March 2025 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … for the additional $155.5 million to the ATO to tackle under-reporting and ‘cashies’ is properly targeted so that it …

Media Centre item
Media Releases
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… Checking on the Pulse of Aussie small businesses 03 March 2025 Originally published in The … Canberra Times By Bruce Billson The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut … business decisions, actions and choices being taken or under active consideration. That's why the Pulse matters, and …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… TRANSCRIPT: Small business owners getting older, AgQuip 24 August 2023   24 … the 70s we had about 17% of our small business owners were under 30. It's 8% at the moment. That's the same across …

Media Centre item
Transcript
ASBFEO Live

Concern about small businesses being paid

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Emma Hannigan.

ABC Radio Gold Coast

Subject: Concern about small businesses being paid

Announcer

It's a challenging…

… Concern about small businesses being paid 02 September 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … the owner of one, what is the biggest stress you are under at the moment? New figures from the Australian Small …

Media Centre item
Transcript
ASBFEO Live

Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs?

Originally published in The Canberra Times

By Bruce Billson

Competition laws will work better for small businesses with a dedicated court list.

For small businesses, effective competition is vital. Knowing they can compete on a level…

… Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs? 21 July 2025 Originally published in … By Bruce Billson Competition laws will work better for small businesses with a dedicated court list. For small …

Media Centre item
Op-ed
ASBFEO Live

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… Understanding the skills to handle business barneys 02 September 2024 Opinion piece by the … Originally published in the Canberra Times. Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days. …

Media Centre item
Op-ed
ASBFEO Live

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… 2025 Published in the Canberra Times By Bruce Billson The small business landscape looks different from 30 years ago, but … business owners aged 60 and over. When we look at the under-30 group, 8 per cent of business owners are currently …

Media Centre item
Op-ed
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… Privacy changes coming for small business 22 July 2024 Australian Small Business and Family … side where you think, oh, I wonder what's required of me under these changes to the privacy arrangement.  Have it used …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood … procurement 15 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … share of Gross Domestic Product. Right now it's a little under a third, 32.4% and that is spectacularly impressive. …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

… TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners 12 January 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

ASBFEO Small Business Pulse

… ASBFEO Small Business Pulse May 2025 Key highlights: Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise … re-pricing as input inflation starts to ease, with small business owners increasingly focussing on a longer-term view …

Basic page

Making the ecosystem more supportive for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

… Making the ecosystem more supportive for small business 08 August 2024 Australian Small Business and Family … age is 50. We've got about 8 per cent, Lisa, that are under the age of 30. It was 17 per cent in the ‘70s.  So, we …

Media Centre item
Transcript
ASBFEO Live

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… published in The Canberra Times. By Bruce Billson. Every small business deserves the right to be able to rely upon the … business is harmed. If a small business dispute arises under state law, they can in most cases go to a small claims …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes mental health and financial counselling support

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of $15 million in funding for free mental health and financial counselling support for small businesses in next week’s…

… counselling support 19 October 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … free mental health and financial counselling support for small businesses in next week’s federal Budget. “For small …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

… TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst) 24 August … there was about 17% of small and family business owners under 30. Well that's, that's 8% now and that's really quite …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… Budget 2024-25 15 May 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … to the budget and whether or not they benefit from it is small business, because if small business is going well, then …

Media Centre item
Transcript
ASBFEO Live

Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

 

Subject: Release of the ASBFEO Small…

… Release of the ASBFEO Small Business Guide to dealing with debt/ASBFEO Review 18 November … having to go to court.  The legislation that I operate under says every four years, we’ll check out whether that …

Media Centre item
Transcript
ASBFEO Live

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

… National Small Business Commissioners Forum Communique 12 November 2021 State Small Business Commissioners and the Australian Small Business and …

Media Centre item
Media Releases
ASBFEO Live

Thank you to our small business entrepreneurs

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on the community to join him today in saying a big thank you to the women and men running our small and family businesses.

Mr Billson said World Micro, Small…

… Thank you to our small business entrepreneurs 27 June 2022 Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, is calling on …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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