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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (299)
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  • Submission (28)
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  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

Social media

… Social media The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses social media to share information, engage with small businesses, family enterprises, our peers and networks, …

Basic page

Contracts with Viewble Media and The Shoppers Network

… with Viewble Media and The Shoppers Network The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty …

Basic page

Changes to Australian workplace laws

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic …

Basic page

… Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Opening … the Hub user. ASBFEO can provide recommendations of local small catering businesses if required.  … Emergency …

… guidelines. If these guidelines are breached, your business can be indefinitely suspended from the platform. If … account/s. Set a limit to the amount of spend that your business can manage until a fraudulent transaction can be … Centre (cyber.gov.au) have guides and resources to help small businesses stay secure online.­ … 1175 … 1176 … 1177 … …

… may need to make. There is also a  downloadable guide for small businesses. For more information about bullying, sexual … may need to make. There is also a  downloadable guide for small businesses. For more information about bullying, sexual …

… Australia is the best place to start, grow and transform a small business and family enterprise. We celebrate the vital and … personal contribution made by the more than 2.3 million small and family businesses to Australia’s prosperity, …

September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

… September newsletter - Small businesses worried about being paid Cash flow is the … it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small business, …

Newsletters

… For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play …

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

… ASBFEO understands the challenges facing small businesses and family enterprises. We also know that when we collaborate with our small business and family enterprise network and peers, we …

… with culturally and linguistically diverse backgrounds Small businesses employed 6,972 apprentices and trainees … most common languages other than English spoken at home by small business apprentices and trainees in-training from …

… Over half (61%) of people with disability employed by small business as apprentices and trainees in-training employed … and trainees with disability in-training employed by small business, December 2023 … Note: There were an …

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

… April newsletter - Help available for small businesses who are struggling The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along. …

Newsletters

… Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal erosion … … Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal …

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the impact of reforms to Commonwealth Procurement Rules on small business. This Inquiry is reviewing the implementation …

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …

… There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small businesses and in proportion with 11% of Australians … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Western Australia, 30 June 2023 … There …

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies …

… There were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. This is consistent with the 1% of … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Northern Territory, 30 June 2023 … There …

… There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small businesses (compared to 20% of Australia’s population … 2021-22 , Accessed 15 January 2024. Table 1: Small business in Queensland, 30 June 2023 … There were 482,836 …

… agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our …

… May 2024 Family Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small Business Expo 24 - 25 May Marvel Stadium, Docklands, …

… wouldn’t give a person you have just met the keys to your business or your house, so only give access to your business account to trusted individuals. Keep in mind that … quickly if content is posted that does not align with your business’ branding, messaging, values, or the platform’s …

… There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small businesses (compared to 7% of the population living in … 2021-22, Accessed 15 January 2024 Table 1: Small business in South Australia, 30 June 2023 … There were …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) …

Welcome

… Welcome For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play … Welcome …

Basic page

… There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 … There were …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses social media to share information, engage with small businesses, family enterprises, our peers and networks, …

… in the ACT is available on the Location of Australia’s small businesses by states and territory page . Source : … Tasmania were the only states with a higher proportion of small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater capital city areas, 30 June 2023 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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