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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

… September newsletter - Small businesses worried about being paid Cash flow is the … it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small business, … it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, …

Newsletters

… There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small businesses (compared to 7% of the population living in … 2021-22, Accessed 15 January 2024 Table 1: Small business in South Australia, 30 June 2023 …

… agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our …

… There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 … There were 42,010 small businesses in Tasmania, representing 2% of Australian …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses social media to share information, engage with small businesses, family enterprises, our peers and networks, … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses …

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

… April newsletter - Help available for small businesses who are struggling The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along. … latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping …

Newsletters

… May 2024 Family Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small Business Expo 24 - 25 May Marvel Stadium, Docklands, … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small …

… in the ACT is available on the Location of Australia’s small businesses by states and territory page . Source : … Tasmania were the only states with a higher proportion of small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater capital city areas, 30 June 2023 …

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

… wouldn’t give a person you have just met the keys to your business or your house, so only give access to your business account to trusted individuals. Keep in mind that … quickly if content is posted that does not align with your business’ branding, messaging, values, or the platform’s …

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …   The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023   A message from …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a …

… with culturally and linguistically diverse backgrounds Small businesses employed 6,972 apprentices and trainees … most common languages other than English spoken at home by small business apprentices and trainees in-training from … with culturally and linguistically diverse backgrounds Small businesses employed 6,972 apprentices and trainees …

… ASBFEO Small Business Pulse Note: Scale starts at 75.0. Source: ASBFEO, 2025 ASBFEO Small Business Pulse Changes Note: The ASBFEO Small Business Pulse … ASBFEO Small Business Pulse Note: Scale starts at 75.0. Source: ASBFEO, …

… Over half (61%) of people with disability employed by small business as apprentices and trainees in-training employed … and trainees with disability in-training employed by small business, December 2023 … Over half (61%) of people with disability employed by small business as apprentices and trainees in-training …

… For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play …

Welcome

… Welcome For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play …

Basic page

… As a small business owner, navigating disputes with other businesses can … more control and work to agree on outcomes. Preserving business relationships  – ADR processes encourage … to find a mutually acceptable solution while preserving business relationships. For more information about ADR, the …

… There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small businesses (compared to 20% of Australia’s population … 2021-22 , Accessed 15 January 2024. Table 1: Small business in Queensland, 30 June 2023 … There were 482,836 small businesses in Queensland on 30 June 2023, representing …

… ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability … on it activities that are provided the Minister for Small Business, Treasury portfolio ministers, parliamentarians, … on it activities that are provided the Minister for Small Business, Treasury portfolio ministers, …

The Digital Millennium Copyright Act (US)

… Millennium Copyright Act (US) If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  How the DMCA may affect your business The DMCA is … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you …

Basic page

… Table 1: Employment by business size Size 2020-21 2021-22  2022-23   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 5,036 42% 5,161 42% 5,368 42% … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

… Family Business Australia Family Business Australia  has a range of information and  tools  to … strategies and actions  plans to manage and grow their business. Family Business Australia  accredited advisers  can … Family Business Australia  has a range of information and  tools  to …

Contact Us

… inquiries. Make a general enquiry . To book a spot in our Small Business Hub , email  hub@asbfeo.gov.au . Dispute enquiry … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

Basic page

Franchising done well

… system brings all the know-how and expertise to the business, and franchisees add their local market insights, business acumen, energy, and capital.  Prospective … Research whether the franchise is offering a proven business model or an entirely new proposition and understand …

Basic page

Privacy

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Active … to restrictions on such access or alteration of records under applicable provisions of any law of the Commonwealth). …

Basic page

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic … A  paid family and domestic violence leave for small business employers webpage  is available on the …

Least Cost Routing

… (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process the same transactions. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has …

Report

… guidelines. If these guidelines are breached, your business can be indefinitely suspended from the platform. If … account/s. Set a limit to the amount of spend that your business can manage until a fraudulent transaction can be … for your account/s a screenshot of your page/s with the business name. Consider expanding your businesses online …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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