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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… names and contact information (inside and outside the business) to use in the case of a disaster. List your … employees, and suppliers. Think about those in your business network, professional associations and support …

… Keep customers updated about plans to restart your business and consider enlisting their support in spreading … Keep customers updated about plans to restart your business and consider enlisting their support in spreading …

… a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of … a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of …

… reached. Try and remember the ‘joy’ that drove your business motivation, implement business systems and processes to allow for short breaks, …

… 3. Back up and secure your data and documents Some business records and data are irreplaceable or unable to be replaced easily (examples include business registration records, financial records, property …

… Use of the Commonwealth Coat of Arms The terms under which the Coat of Arms can be used are set out on the  … The terms under which the Coat of Arms can be used are set out on the  …

… Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh …

… dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders … dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders …

… Chart 1: Industry value ($billions) added by business size … Chart 1: Industry value ($billions) added by business size …

… Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia …

… your contract Make sure you have a contract to meet your business’ needs with your provider.  Check and ask that the … Make sure you have a contract to meet your business’ needs with your provider.  Check and ask that the …

… wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their … wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… affected and do they know about the impacts on your business? See the Fair Work Ombudsman’s webpage about … affected and do they know about the impacts on your business? See the Fair Work Ombudsman’s webpage about …

… 1. Small business apprentices and trainees … 1. Small business apprentices and trainees …

… wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their … wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… Chart 1: Employment numbers ('000s) by business size   … Chart 1: Employment numbers ('000s) by business size   …

… Address Postal address Australian Small Business and Family Enterprise Ombudsman GPO Box 1791 …

… August 2023 Franchising & Business Opportunities Expo 12 - 13 August Sydney, NSW Find … Franchising & Business Opportunities Expo 12 - 13 August Sydney, NSW Find …

… Download the fact sheet 'Small Business, Big Dreams' Fact Sheet …

Produce Assessors

Basic page

… updates on issues, outcomes and priorities from across the small business and family enterprise sector. …

… March 2024 Accounting Business Expo 20 - 21 March MCEC, Melbourne. … Accounting Business Expo 20 - 21 March MCEC, Melbourne. …

… ADR Process - Mediation Under the Code, mediation is a structured negotiation process … Under the Code, mediation is a structured negotiation process …

… We maintain an ADR Practitioner list who conduct ADR under our legislation and the franchising , horticulture, … We maintain an ADR Practitioner list who conduct ADR under our legislation and the franchising , horticulture, …

… Table 1: Industry value ($millions) added by business size … Table 1: Industry value ($millions) added by business size …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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