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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

Food and Grocery Code

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners …

Basic page

… for updates on the work from the ASBFEO, to hear about small business and family enterprises,  our assistance, data, … for updates on the work from the ASBFEO, to hear about small business and family enterprises,  our assistance, data, …

… Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are … Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

… Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) … Bureau of Statistics, customised data. The number of small businesses in Other Territories decreased by 150 (7%) …

… Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh … Enterprise Play Australia Jetski Hire Queensland Small Business Commissioner Royal Agricultural Society of NSW Marsh …

… either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). … either party may initiate the complaint handling procedure under the Code (or, as previously noted, under the franchise agreement). …

… Australia is the best place to start, grow or transform a business Our goal is to ensure every business has access to the support it needs to thrive. We’ve … Australia is the best place to start, grow or transform a business Our goal is to ensure every business has access to …

… Source : ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations … Source : ABS Counts of Australian Business , Table 13, August 2025 and ASBFEO calculations …

Resources & Tools Centre

… Resources & Tools Centre At ASBFEO, our role is to support small businesses and family enterprises to enable them to … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

Basic page

… customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. … customised data, 2023. As shown above, 46% of Queensland’s small businesses were in the Greater Capital City region. …

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 … (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 …

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code …

… jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . … jobs better pay factsheet and well as a supplementary  small business closing loopholes factsheet . …

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the …

… Total includes a small number of businesses where information is only … Total includes a small number of businesses where information is only …

… Here are ten considerations to help get your small business or family enterprise up and running again if it has … Here are ten considerations to help get your small business or family enterprise up and running again if it has …

Disputes & Assistance

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of …

Basic page

… emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so … emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so …

… May 2023 Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us … Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us …

… customised data, 2023. As shown above, 56% of Tasmania’s small businesses were in the rest of Tasmanian areas on 30 … customised data, 2023. As shown above, 56% of Tasmania’s small businesses were in the rest of Tasmanian areas on 30 …

… updates on key issues, outcomes and priorities across the small business and family enterprise sector. If you need a copy of … updates on key issues, outcomes and priorities across the small business and family enterprise sector. If you need a copy of …

… will usually include the name and address of the person or business who considers you to be in breach of copyright. This person or business may be based overseas. A takedown notice doesn’t … will usually include the name and address of the person or business who considers you to be in breach of copyright. This …

… information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). … information is handled by the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). …

… April 2024 COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling Harbour … COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling Harbour …

… names and contact information (inside and outside the business) to use in the case of a disaster. List your … employees, and suppliers. Think about those in your business network, professional associations and support … names and contact information (inside and outside the business) to use in the case of a disaster. List your …

… and Dispute Resolution service and our advocacy for small and family businesses. … and Dispute Resolution service and our advocacy for small and family businesses. …

… Upcoming events May 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: … International Convention & Exhibition Centre Family Business Conference Date: 19-22 May 2026 Location: Hotel … Centre August 2026 Franchising and Start Your Own Business Expo Date: 1-2 August 2026 Location: Melbourne …

… If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  … If you are an Australian business that sells online, you probably use a US-based … (DMCA) from the United States can seriously affect your business.  …

… ADR Process - Arbitration Under the Code, arbitration is a process in which an … decision of the arbitrator being binding and enforceable. Under the Dairy Code of Conduct, arbitration is available if … Under the Code, arbitration is a process in which an … decision of the arbitrator being binding and enforceable. Under the Dairy Code of Conduct, arbitration is available if …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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