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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (299)
  • Basic page (80)
  • Submission (28)
  • Newsletters (27)
  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… Register a business The  Business Registration Service , or BRS, is a free service … offers a simpler, clearer and faster way to register a business. BRS joins-up a range of existing Commonwealth …

… Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses …

Updates from ASIC, Business Tasmania, Queensland Government and more

… Updates from ASIC, Business Tasmania, Queensland Government and more ASIC … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

Basic page

Getting the most out of your digital marketing service provider

… can help with your online presence, support your business growth, and increase profits by reaching new … that even though providers can help grow your business, small businesses often have issues with the services … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

Basic page

Five steps to resolve your dispute

… on cash flow, time and resources, productivity, future business, and personal relationships. Step 2: Talk to the … you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. …

Basic page

… Queensland and South Australia all have dedicated Small Business Commissioners, who assist small businesses to deal with business-to-business disputes …

Speaking engagements and events policy

… Speaking engagements and events policy The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) receives … to raise awareness and share knowledge of issues facing small businesses and family enterprises. We endeavour to …

Basic page

Digital Platform Services Inquiry: Small business dealings with digital platforms

… Digital Platform Services Inquiry: Small business dealings with digital platforms Date Fri, 05/06/2022 - 12:00 File 06052022 - ACCC small business and digital platforms.pdf pdf 1 MB Summary …

Submission

… Under the Disability Discrimination Act 1992, Australian … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the  Web …

Contracts with REBL Corp, Digital REBL or Media REBL

… with REBL Corp, Digital REBL or Media REBL The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

Basic page

… Industries Half of all small businesses are in four industries: Construction (18%) … Bureau of Statistics , customised data, 2022. Chart 4: Small businesses by industry, June 2022 % of small businesses in 2022 Source: ABS Counts of Australian Business 8165.0 , Table 17, August 2022 and ASBFEO …

… the full commissioned report, Overcoming Challenges in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers … Service providers can better understand the needs of small businesses. … View a printable version of the guide. …

Review of the Fair Work Act small business employer definition

… Review of the Fair Work Act small business employer definition Date Fri, 03/07/2025 - 12:00 … 250307 Fair Work Ombudsman Review of the Fair Work Act small business employer definition consultation paper.pdf pdf …

Submission

… Small Business Matters report We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report.  The full Small Business Matters …

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and …

Events

… Events ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and …

Basic page

… Industries Half of all small businesses are in four industries: Construction (18%) … Bureau of Statistics , customised data, 2022. Chart 4: Small businesses by industry, June 2022 Source: ABS Counts of Australian Business 8165.0 , Table 17, August 2022 and ASBFEO …

… Widespread Growth The number of small businesses increased in all states and territories and … capital city and regional areas. Almost seven out of 10 small businesses (1.7 million) are in a greater capital city … Queensland and Tasmania had the highest proportion of small businesses located in regional areas. The top five …

Labor’s Startup Year pitch aims to support innovative entrepreneurs

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Startup Year initiative proposed in Labor’s budget reply could contribute to Australia having a world-class ecosystem for entrepreneurship.

Labor Leader…

… innovative entrepreneurs 14 May 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … commercialise their ideas and university research. Under the proposal, students would have access to loans of up …

Media Centre item
Media Releases
ASBFEO Live

Potential impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees

… impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees Date Mon, 06/05/2023 - … impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees.pdf pdf 211.67 KB … impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees. … Potential impacts of …

Submission

… Source:  ABS Counts of Australian Business , Table 13a, August 2024 and ASBFEO calculations … 5-19 people. These businesses are all classified as a small business according to the ABS definition. … Source:  … 5-19 people. These businesses are all classified as a small business according to the ABS definition. …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website provides a range of information to assist small business owners from a diverse range of backgrounds to …

… you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. … and the issue isn’t directly about a debt owed – The business.gov.au website, has helpful information including a …

… on cash flow, time and resources, productivity, future business, and personal relationships. Reality check Talk to … you are having trouble with, or write to the head of the business or organisation. Branding  – If you have a business letterhead, business logo or brand, add this at the …

How we help

… help The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or … We maintain an ADR practitioner list who conduct ADR under our legislation. Hiring a third party may involve a …

Basic page

Franchising

… for managing disputes. The steps for dispute resolution under the Code are outlined below. View the Franchising Code … Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. Disputes about …

Basic page

Social media

… Social media The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) uses social media to share information, engage with small businesses, family enterprises, our peers and networks, …

Basic page

… State Small Business Commissioners NSW Small Business Commissioner Phone:  1300 795 534  or  02 8222 4800 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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