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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (299)
  • Basic page (80)
  • Submission (28)
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  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

… Small Business Natural Disaster Preparedness and Resilience survey … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses …

Media Centre item
News
ASBFEO Live

… ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and …

Payment Times Reporting Scheme

… Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

Basic page

… Table 2: Small business share of the total value added by industry in 2022-23 Industry sector Small Medium Large All Small business share   $m $m $m $m % Agriculture, forestry and …

Ombudsman welcomes proposed franchising reforms, hefty fines

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

… reforms, hefty fines 12 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … including changes specific to the automotive industry. Under the proposed amendments to franchising laws, big …

Media Centre item
Media Releases
ASBFEO Live

… an agency to publish information on its operations under the Information Publication Scheme and a disclosure log … under FOI requests must be published, except for personal, business or certain other information set out in section 11C … apply in writing: Freedom of Information, Australian Small Business and Family Enterprise Ombudsman, GPO Box 1791, …

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

… playing field for franchisees 01 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … from franchisees seeking information regarding disputes under the Franchising Code of Conduct. “This demonstrates …

Media Centre item
Media Releases
ASBFEO Live

… There were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small businesses (compared to 31% of the population that live … 2021-22, Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 … There were 849,075 small …

… And work more hours... 61% of small business owners with 1 – 19 employees work 39 hours or more … in Australia is 38 hours per week). 35% of self-employed small business owners work 39 hours or more. Overall, 45% of …

… extracted on 27/08/2024. Industry of small business apprentices and trainees The industries with the highest proportion of small business’ apprentices and trainees in-training in …

… Number of small businesses by employment The Australian Bureau of Statistics (ABS) defines small businesses as those with less than 20 employees. As … businesses were small businesses in June 2024.  Table 1: Business size measured by employment in June 2024 … Number of …

… The Small Business Hub is a free space for visiting interstate  small businesses, family enterprises and industry … City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Hub …

… businesses, and the community. Their information covers a business’  rights and protections , how to  treat customers …  and more. The ACCC produces a twice-yearly report,  Small Business in Focus , on their work and activities in the small business sector. Visit the dedicated  business section …

… Jobs Australia’s small businesses provide jobs for over 5 million people – … of 5 private sector jobs. The number of people employed by small businesses increased by 120,000 over the last year. … sector were the largest employers. Table 3: Employment by business size Source: ABS Australian Industry, Table 5, May …

Other Territories

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 Download … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would …

… Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

… We depend heavily on the small and family- run businesses in our lives – whether it is … every day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) …

… Table 5: Employment by business size Size 2018-19 2019-20  2020-21   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 4,698 41 4,664 41 5,019 42 … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and …

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or …

… Contribution to Gross Domestic Product (GDP) Small business accounts for nearly one-third of Australia’s GDP, … 2023, and ASBFEO calculations, private sector industry. Small business adds more value than other business sizes in …

… (72%) of apprentices and trainees in-training employed by small business were aged 24 and under in December 2023. These were mainly in the construction …

… There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small businesses (compared to 25% of the population that … 2021-22, Accessed 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 … There were 701,061 small …

Intellectual property

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and …

Basic page

Using social media securely

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … Centre (cyber.gov.au) have guides and resources to help small businesses stay secure online.­ Download or view our …

Basic page

… Register a business The  Business Registration Service , or BRS, is a free service … offers a simpler, clearer and faster way to register a business. BRS joins-up a range of existing Commonwealth …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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