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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
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    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
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    • The Digital Millennium Copyright Act (US)
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
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    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (299)
  • Basic page (80)
  • Submission (28)
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  • Report (5)

Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

… will be shut down, but I'm worried it could also put many small, family and farming businesses out of business because they don't think it will affect them. Many … way it allows us to get on with business. I fear many small, family and farming businesses are unaware of the …

Media Centre item
Op-ed
ASBFEO Live

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released the final report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector, declaring “the show must go on”.

The…

… despite insurance crisis 06 December 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … or organisations that have a similar risk profile.  Under a DMF, members who meet requirements would have access …

Media Centre item
Media Releases
ASBFEO Live

… well as a continuing focus on disrupting investment scams. Business Tasmania News and Updates In today's edition: … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

Contribution to Australian Gross Domestic Product

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added nearly …

Basic page

… Getting older Nearly half (47%) of small business owners are aged 50 and over. This proportion has … 60 and over. Only 8% of small business owners are aged under 30. This is a decrease from the peak of 17% in 1976. …

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

… A note about small business definitions: Given the range in roles of various … is not surprising that they use different definitions of small businesses. The Australian Taxation Office (ATO) uses a …

… available data suggests that First Nations Australians are under-represented in small business ownership. Only 1% of small business owners …

‘Small Business, Big Dreams’ Fact Sheet

… ‘Small Business, Big Dreams’ Fact Sheet Easy access to free government resources to support your small business journey To help small and family businesses find the …

Basic page

Ombudsman supports outstanding Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is proud to support this year’s Outstanding Western Sydney Women Awards to be hosted on 16 November 2021, with a stellar line-up of finalists announced.

“I’m…

… Western Sydney Women 15 November 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson is … and provide a network of support for each other. “Our Small Business Counts  report shows more than 35% of …

Media Centre item
Media Releases
ASBFEO Live

…   Policy insights The Australian Small Business and Family Enterprise Ombudsman's Small Business Counts statistic report brings together data …

Own your domain … or else

Opinion piece published in the Herald Sun, 25 August 2022.

… to imagine just how devastating it would be for a small business to discover someone else has been allowed to buy... …

Media Centre item
News
ASBFEO Live

… ASBFEO Small Business Pulse Contribution to Australian Employment … to Australian Gross Domestic Product Number of small businesses in Australia Apprentices and Trainees Employed by Small Business Location of Australia’s small businesses - regional …

MSME small business facts

… MSME small business facts … MSME small business facts …

Basic page

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… Billson. Originally published in the West Australian. Small, family and farming businesses should take urgent … every day that’s actually enabled by 3G, and I fear many small businesses are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

Cyber security

… security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … . The check list below describes some simple steps to help small businesses and family enterprises avoid or reduce the … protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses …

Basic page

… (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process the same transactions. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has …

Ombudsman’s report says the show must go on

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

… says the show must go on 20 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … or organisations that have a similar risk profile.  Under a DMF, members who meet requirements would have access …

Media Centre item
Media Releases
ASBFEO Live

… due to the location.  We worked with one of the State Small Businesses Commissioners to identify a mediator who … their issues.  Franchise reinstated A thriving small business was approached by the state leaders of an … business had opened in the same industry and was operating under the same name. The other business had registered the …

Handling debts

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

Basic page

… them to one geographical location. For this reason, the business counts may not reflect the full extent of business activity in each location. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) defines small businesses as those with less than 20 employees for …

… There are a range of support services to help you through: Small Business Debt Helpline – run by financial counsellors who … advice on how to best manage your debt. NewAccess for Small Business Owners (NASBO) – run by Beyond Blue, it is a …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in the ACT increased by 1,086 (3%) over the … with the largest increase were: Braddon (increased by 89 small businesses) Dickson (increased by 66 small businesses) …

Ombudsman Welcomes NewAccess for Small Business Owners

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

… Ombudsman Welcomes NewAccess for Small Business Owners 24 June 2021 A national awareness campaign … about a free tailored mental health support service for small business owners has begun, amid new research revealing …

Media Centre item
ASBFEO Live

… Easy access to free government resources to support your small business journey To help small and family businesses find the resources they need, we …

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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