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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… or ideas on areas you think we can help improve the business operating environment, tell us through the online … Officer:  Craig Latham, Executive Director,   Australian Small Business and Family Enterprise Ombudsman   By email:  … Officer:  Craig Latham, Executive Director,   Australian Small Business and Family Enterprise Ombudsman   By email:  …

… If your business is struggling financially, please visit our … to help manage the stressors involved in owning a small business. … If your business is struggling financially, please visit our … to help manage the stressors involved in owning a small business. …

… by industry ranked by number of people employed by small business, 30 June 2023 Source:   ABS Australian Industry , … services. Chart 2 shows the industry sectors where small businesses make the greatest contribution to … services. Chart 2 shows the industry sectors where small businesses make the greatest contribution to …

… 5. Support Join business groups or industry associations, build support group … with trusted advisers, ask for help for yourself and the business and don’t sacrifice key relationships for business. … Join business groups or industry associations, build support group …

… The ASBFEO can guide you through dispute resolution process under the Code or help you find an ADR practitioner. The best … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the … a dispute pathway through a state-based service such as a Small Business Commissioner’s office.  We can guide to the …

… Information statement for prospective franchisees Business.gov.au – How to franchise your business or buying a franchise Franchising Franchise your … Franchising and tax Essentials to strengthen your small business …

… Number of small businesses by turnover   Table 3: Business numbers by annual turnover in June 2024 … Number of small businesses by turnover   Table 3: Business numbers by annual turnover in June 2024 …

… Australia the best place to start, grow and transform a small business. We strive to make sure your business can access every support available to have every … Australia the best place to start, grow and transform a small business. We strive to make sure your business can …

… On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …

Procurement

… to the Commonwealth Procurement Rules The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the impact of reforms to Commonwealth Procurement Rules on small business. This Inquiry is reviewing the implementation …

Basic page

… ASBFEO Small Business Pulse   Note: Scale starts at 75.0.  Source : ASBFEO, 2024 ASBFEO Small Business Pulse changes   Note: The ASBFEO Small Business …

… collection accumulating unnecessary interest harming the business relationship. The other party may not agree to your … (and others) as much as possible to avoid harming future business. Resources to help: AFSA - Debt help Business.gov.au - Manage being in debt ACCC - dealing with …

… Some options you have are: contacting the person or business that issued the notice to negotiate its removal … issuing a formal counter-notice, you are placing yourself under the jurisdiction of the US legal system. This means you may open yourself up to legal action under US law.  …

… extracted on 27/08/2024 About the data We define small businesses as those with less than 20 employees in this … apprentices and trainees who are actively training under the terms of their contracts. Tables may not sum to … extracted on 27/08/2024 About the data We define small businesses as those with less than 20 employees in this …

… services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and … conversation so you can get to know your client’s business and current services (if any) to tailor your … services.  Clarify what is achievable and link it to the small business’ goals to display your practical approach and …

… Wellbeing supports for small business Mental health | ASBFEO    Mental health and wellbeing support for business | business.gov.au … health | ASBFEO    Mental health and wellbeing support for business | business.gov.au …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information …

… Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal erosion … heatwaves COVID-19 Analyse how these risks may impact your business including your physical assets, your online systems, …

… Table 1: Employment by business size Size 2020-21 2021-22  2022-23   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 5,036 42% 5,161 42% 5,368 42% … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… Dispute Resolution (ADR) Process An ADR process under the Code means conciliation or mediation. The process … dispute resolution option for franchisees and franchisors under the Code. Where parties are unable to resolve a dispute … each state and territory. All practitioners are accredited under the National Mediator Accreditation Standards system. …

… When you own a small and family business, your business is not the only thing you need to look after. It is … When you own a small and family business, your business is not the only thing you need to …

… extracted on 27/08/2024. Small businesses accounted for 42% of all apprentices and … extracted on 27/08/2024. Small businesses accounted for 42% of all apprentices and …

… now, to manage the identified risks that may impact your business in the future. Examples may include moving your business online in some circumstances, investing in a second … to manage online risks, or even consider moving your business to a less disaster-prone location. Build in time and …

Copyright

… possible. The copyright statement may permit your use under a  Creative Commons (CC) BY Attribution 3.0 Australia … 3.0 Australia . Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

Basic page

Specific purpose funds

… specific common purpose related to running the franchised business, for example, a marketing fund. There are rules … whether it is to your benefit and has added value to your business. Transparency in specific purpose funds To … decision-making and encourages participation from both small and large franchisees. Other franchisors use similar …

Basic page

Working as a delivery driver

… a delivery driver Contracting can provide flexibility to small businesses and can be an excellent way to earn money … Contracting can provide flexibility to small businesses and can be an excellent way to earn money …

Basic page

… Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Opening … the Hub user. ASBFEO can provide recommendations of local small catering businesses if required.  …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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