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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

  • Media Centre (203)
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Media Source

  • ASBFEO Live (214)

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

… The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … to better support and energise Australia’s 2.5 million small businesses. Small business generate 33% of our nation’s … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Scheme 10 March 2022 Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick … by the Register to help reduce the time it takes to pay small business suppliers Some large businesses have indicated … Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with …

Media Centre item
News
ASBFEO Live

… for damaged goods Our Assistance Team was contacted by a business about damaged concrete candle pots received from … immediately provided a refund for the damaged pots.  The small business owner said: “I want to thank you for helping … rightfully mine.” Refund received from material supplier A small business purchased material for leotards for a gym …

… ASBFEO attend small and family business-related events such as exhibitions and conferences … These events allow our office to meet and mingle with our small and family business community, stakeholders, and … ASBFEO attend small and family business-related events such as exhibitions …

… Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses … Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by the ASBFEO based on the ABS definition of small business of 0-19 employees. Source : Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

Payment Times Reporting Scheme

… Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

Basic page

… There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. Office of the Small Business Commissioner provides information and support for … There are various free or low-cost resources available to small businesses. These services can help you understand your …

… Table 2: Small business share of the total value added by industry in 2022-23 Industry sector Small Medium Large All Small business share   $m $m $m $m % Agriculture, forestry and … Industry sector Small Medium Large All Small business share   $m $m $m $m % Agriculture, forestry and …

Exiting a franchise

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

Basic page

… an agency to publish information on its operations under the Information Publication Scheme and a disclosure log … under FOI requests must be published, except for personal, business or certain other information set out in section 11C … apply in writing: Freedom of Information, Australian Small Business and Family Enterprise Ombudsman, GPO Box 1791, …

Five steps to resolve your dispute

… on cash flow, time and resources, productivity, future business, and personal relationships. Step 2: Talk to the … Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

Basic page

Intellectual property

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and … IP can be incredibly valuable for your small business so it’s important to understand what it is and …

Basic page

… Resources for First Nations small business owners Starting a business - Indigenous Business Australia Starting an … Starting a business - Indigenous Business Australia Starting an Indigenous business | …

Other Territories

… (Keeling) Islands, Jervis Bay and Norfolk Island. Table 1: Small businesses in Other Territories, 30 June 2023 Download … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

… Jobs Australia’s small businesses provide jobs for over 5 million people – … of 5 private sector jobs. The number of people employed by small businesses increased by 120,000 over the last year. … sector were the largest employers. Table 3: Employment by business size Source: ABS Australian Industry, Table 5, May …

… There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small businesses (compared to 25% of the population that … 2021-22, Accessed 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 … There were 701,061 small businesses in Victoria on 30 June 2023, representing …

… The Small Business Hub is a free space for visiting interstate  small businesses, family enterprises and industry … City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Hub … The Small Business Hub is a free space for visiting interstate  …

… probably already considered insurance to protect your small business from accidents or damage. Did you know you can also … property (IP)?  IP can be incredibly valuable for your small business so it’s important to understand what it is and … probably already considered insurance to protect your small business from accidents or damage. Did you know you can …

… businesses, and the community. Their information covers a business’  rights and protections , how to  treat customers …  and more. The ACCC produces a twice-yearly report,  Small Business in Focus , on their work and activities in the small business sector. Visit the dedicated  business section …

… Number of small businesses by employment The Australian Bureau of Statistics (ABS) defines small businesses as those with less than 20 employees. As … businesses were small businesses in June 2025.  Table 1: Business size measured by employment in June 2025 … Number of small businesses by employment The Australian Bureau of …

… There were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small businesses (compared to 31% of the population that live … 2021-22, Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a …

Small Business Matters

… Small Business Matters We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business … Small Business Matters …

Basic page

… Table 5: Employment by business size Size 2018-19 2019-20  2020-21   ('000) % ('000) % ('000) % Small Business (0-19 Employees) 4,698 41 4,664 41 5,019 42 … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing …

… Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small businesses and encourages large businesses to improve … (known as reporting entities), to report on their small business payment terms and times. Reporting entities must …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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