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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (214)
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Media Section

  • Media Centre (203)
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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

… We depend heavily on the small and family- run businesses in our lives – whether it is … every day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business … We depend heavily on the small and family- run businesses in our lives – whether it is …

… them to one geographical location. For this reason, the business counts may not reflect the full extent of business activity in each location. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) defines small businesses as those with less than 20 employees for …

… forum for resolving smaller legal disputes. All claims under $25,000 are heard in the Northern Territory Civil and … There are various free or low-cost resources available to small businesses that can help you understand your legal … legal advice and, if eligible, ongoing assistance for a small fee. Darwin Community Legal Service offers free legal …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in the ACT increased by 1,086 (3%) over the … with the largest increase were: Braddon (increased by 89 small businesses) Dickson (increased by 66 small businesses) …

… Easy access to free government resources to support your small business journey To help small and family businesses find the resources they need, we … Easy access to free government resources to support your small business journey To help small and family businesses …

Ombudsman Welcomes NewAccess for Small Business Owners

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

… Ombudsman Welcomes NewAccess for Small Business Owners 24 June 2021 A national awareness campaign … about a free tailored mental health support service for small business owners has begun, amid new research revealing … about a free tailored mental health support service for small business owners has begun, amid new research revealing …

Media Centre item
ASBFEO Live

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was … a business. We do this by assisting and advocating for small businesses and family enterprises. ASBFEO understands … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was …

‘Small Business, Big Dreams’ Fact Sheet

… ‘Small Business, Big Dreams’ Fact Sheet Easy access to free government resources to support your small business journey To help small and family businesses find the … To help small and family businesses find the resources they need, we … our Australian Government partners to produce the 'Small Business, Big Dreams' fact sheet. …

Basic page

… before you sign is one of the best investments in your business.  Consider the information you have researched and … trying to rush you into signing up? Ethical leadership and business practices: Good franchisors lead by example, promoting ethical business practices and holding themselves and their …

ACCC Supermarket Inquiry highlights need for continuing vigilance to support fairness

The Australian Competition and Consumer Commission’s (ACCC) Supermarket Inquiry report confirms that the supermarket sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and Family…

… sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business and … is also pleased to help arrange mediation and arbitration under the new Code. To access our service, parties in dispute … sector is highly concentrated and unduly challenging for small business suppliers, says the Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

… More Mental Health Resources for Small Business and Family Enterprise Owners Ahead for business  helps small business owners act on their mental health and …

… Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information Line is … SB Tax Concierge Service Media request Copyright request Small business hub booking request   Media enquiries For all … Phone 1300 650 460 The Australian Small Business and Family Enterprise Ombudsman Information …

… Greater Female Ownership 35% of business owners are women. This has increased from 19% in 1966. Since 2006 the number of women owning a small business has increased three times faster than the number of men (a 24% increase in the number of female small business owners compared with a 7% increase for males). …

… We helped a franchisee who sought to progress to mediation under the Franchising Code of Conduct. A dispute arose about … the two parties. Mediating to resolve disputes We help small businesses to resolve disputes and to access mediation … their issues.  Franchise reinstated A thriving small business was approached by the state leaders of an …

Family-owned chocolate business makes this Easter egg-cellent

It takes quite the chocolatier to create all the magic of Easter – without the bunny.

But that’s what Stuart and his team at Enigma Fine Chocolates have achieved, as customers – eager to indulge in handmade artisan truffles – stream through the…

… Family-owned chocolate business makes this Easter egg-cellent 14 April 2022 It takes … with his wife in 2015 as a side hustle run out of a small studio next to their home, has now grown to a … a string of awards including 2017 Champion Australian Small Producer and 2018 Best Chocolate – Best in Class. “We …

Media Centre item
Case study
ASBFEO Live

Using social media securely

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … have been hacked or involved in a scam, visit IDCARE for small business website to lodge your issue with them. This is …

Basic page

Before you sign – do your research on the franchise

… intellectual property of someone else for a time, but the business opportunities, risks and responsibilities are yours to assess and manage as the business owner.  Acquiring a franchise is not like purchasing … franchise you are considering is right for you. attending small business and franchising expos run by industry experts …

Basic page

… Table 2: Employment by industry, ordered by small business proportionate share – 2022-23 Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small …

… Apprentices and Trainees Small businesses employ 42% of all apprentices and trainees … of apprentices and trainees in-training employed by small business are in the construction industry. Over two-thirds of … in-training employed by small business were aged 24 and under in June 2022. Source: VOCSTATS < …

… the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial counsellors who can give free, … the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial …

… assistance Grants and programs finder. If you’re doing business in Australia, this free guided search will help you … can help you turn your business idea or existing small business into a viable business. The program allows you … of support that meets your needs and the needs of your small business.- Self-Employment Assistance - Department of …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

Small Business Natural Disaster Preparedness and Resilience survey

Do you have a natural disaster preparedness or resilience story you want to share, or an idea that will assist the small business community?

ASBFEO is inviting small businesses across Australia who have been impacted by natural disaster to…

… Small Business Natural Disaster Preparedness and Resilience survey … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses … story you want to share, or an idea that will assist the small business community? ASBFEO is inviting small businesses …

Media Centre item
News
ASBFEO Live

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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