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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (214)
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  • Report (5)

Media Section

  • Media Centre (203)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (214)

The Tax Concierge Service

… The Tax Concierge Service The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

Basic page

… response that includes an explanation of: the reasonable business grounds for refusal other changes the employer is … the introduction of single-interest agreement bargaining.  Small business owners with less than 20 employees cannot be compelled to bargain under the single interest stream. For those with 20-49 …

Disputes with an overseas business

… Disputes with an overseas business In this global economy, Australian small businesses often engage or partner with overseas … or receive services such as contracting IT services. Business disputes may be about faulty products or services … Business disputes may be about faulty products or services …

Basic page

… On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure, and recreation … On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce …

… On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation … On 6 December 2021 the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Small Business Natural Disaster Preparedness and Resilience Inquiry form

… Small Business Natural Disaster Preparedness and Resilience Inquiry form The impacts of natural disasters on small businesses can be devastating. These impacts can … Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

Basic page

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

… will be shut down, but I'm worried it could also put many small, family and farming businesses out of business because they don't think it will affect them. Many … way it allows us to get on with business. I fear many small, family and farming businesses are unaware of the …

Media Centre item
Op-ed
ASBFEO Live

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… Ombudsman engaged with relevant stakeholders, including small and family businesses, their advisers, and … 36 communities across Australia to directly hear from small and family businesses impacted by natural disasters. In … only one in four small businesses have a current business continuity plan. By taking simple steps to be better …

… well as a continuing focus on disrupting investment scams. Business Tasmania News and Updates In today's edition: … Sydney on 3 November 2022. One quarter of Australians under major financial stress: report A growing number of … sights. Cash flow uncertainty among top stress factors for small business owners Managing cash flow remains one of the …

… Getting older Nearly half (47%) of small business owners are aged 50 and over. This proportion has … 60 and over. Only 8% of small business owners are aged under 30. This is a decrease from the peak of 17% in 1976. … Nearly half (47%) of small business owners are aged 50 and over. This proportion …

… A note about small business definitions: Given the range in roles of various … is not surprising that they use different definitions of small businesses. The Australian Taxation Office (ATO) uses a … A note about small business definitions: Given the range in roles of …

… Tribunal resolves a wide range of disputes, including small business matters.  Magistrates Court The  ACT Magistrates … There are various free or low-cost resources available to small businesses that can help you understand your legal … Tribunal resolves a wide range of disputes, including small business matters.  Magistrates Court The  ACT …

… available data suggests that First Nations Australians are under-represented in small business ownership. Only 1% of small business owners … that First Nations Australians are under-represented in small business ownership. Only 1% of small business owners …

… Completed events Franchising & Business Opportunities Expo 6 - 7 May Melbourne, VIC Find us at stand D30 CommBank Small-biz Week 24 - 25 May Melbourne, VIC Find us at booth Q1 … SA The Tax Summit 5- 7 September Melbourne, VIC Gold Coast Small Business Expo 21 September Gold Coast, QLD SXSW Sydney …

…   Policy insights The Australian Small Business and Family Enterprise Ombudsman's Small Business Counts statistic report brings together data …

… system brings all the know-how and expertise to the business, and franchisees add their local market insights, business acumen, energy, and capital.  Prospective … Research whether the franchise is offering a proven business model or an entirely new proposition and understand …

Different types of franchises

… Different types of franchises Most franchise business models fall into one of four types of systems, with … having different structural features, commercial terms and business expectations.  Establishment/operating costs and fee … While most franchisors and nearly all franchisees are small businesses, a growing number of large corporations are …

Basic page

Own your domain … or else

Opinion piece published in the Herald Sun, 25 August 2022.

… to imagine just how devastating it would be for a small business to discover someone else has been allowed to buy... …

Media Centre item
News
ASBFEO Live

MSME small business facts

… MSME small business facts … MSME small business facts …

Basic page

… ASBFEO Small Business Pulse Contribution to Australian Employment … to Australian Gross Domestic Product Number of small businesses in Australia Apprentices and Trainees Employed by Small Business Location of Australia’s small businesses - regional …

Handling debts

… Dealing with outstanding debts can be overwhelming for small businesses. It makes it hard to predict your cashflow … when dealing with debt, it’s not just the health of your business you’re dealing with. Debt can have a heavy toll on small business owners and it is important to look after …

Basic page

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

… Billson. Originally published in the West Australian. Small, family and farming businesses should take urgent … every day that’s actually enabled by 3G, and I fear many small businesses are unaware of the scope of this event and the possible business-harming disconnection and technology dysfunction …

Media Centre item
Op-ed
ASBFEO Live

… (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process the same transactions. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … (businesses) and consumers.  On average, these fees cost small businesses twice that of large businesses to process …

Resources for starting a franchise

… Australia is the best place to start, grow or transform a business Our goal is to ensure every business has access to … Franchising and tax Essentials to strengthen your small business While you’re considering franchise … other available resources at your state level. The Small Business Commissioners Offices are a good starting …

Basic page

… We depend heavily on the small and family- run businesses in our lives – whether it is … every day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business … We depend heavily on the small and family- run businesses in our lives – whether it is …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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