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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… Number of small businesses by turnover   Table 3: Business numbers by annual turnover in June 2024 … Number of small businesses by turnover   Table 3: Business numbers by annual turnover in June 2024 …

… Australia the best place to start, grow and transform a small business. We strive to make sure your business can access every support available to have every … Australia the best place to start, grow and transform a small business. We strive to make sure your business can …

… ideas with IP rights can lead to lasting benefits for your business. To get started on your trade mark journey, IP Australia has created the free  TM Checker  tool for small businesses to check potential registrability of their … IP Australia has created the free  TM Checker  tool for small businesses to check potential registrability of their …

… their dispute via mediation or arbitration. An ADR process under the Code means mediation, with arbitration also … as part of their internal complaint handling process or under the Code. The ASBFEO maintains a specialist list of … matters across the country. All mediators are accredited under the National Mediator Accreditation Standards system. …

Copyright

… possible. The copyright statement may permit your use under a  Creative Commons (CC) BY Attribution 3.0 Australia … 3.0 Australia . Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

Basic page

Specific purpose funds

… specific common purpose related to running the franchised business, for example, a marketing fund. There are rules … whether it is to your benefit and has added value to your business. Transparency in specific purpose funds To … decision-making and encourages participation from both small and large franchisees. Other franchisors use similar …

Basic page

Working as a delivery driver

… a delivery driver Contracting can provide flexibility to small businesses and can be an excellent way to earn money … Contracting can provide flexibility to small businesses and can be an excellent way to earn money …

Basic page

… Canberra City, adjacent to the Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO). Opening … the Hub user. ASBFEO can provide recommendations of local small catering businesses if required.  …

… matter A contractor entered into an agreement with a business but was not able to start work due to personal circumstances. The business sought a significant termination fee. After our office made initial contact, the business offered a reduced fee.  The contractor was referred …

… Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia … within your organisation. Apart from any use as permitted under the  Copyright Act 1968 , all other rights are …

… on cash flow, time and resources, productivity, future business, and personal relationships. … on cash flow, time and resources, productivity, future business, and personal relationships. …

… Invoice tips for small businesses Using electronic invoices or e-invoicing can reduce errors. Find out more about  e-invoicing for small businesses.  Find a contact in the accounts area and … tool , to help work out your next steps and get back to business. …

… Chart 1: Industry value added by business size     Source:   ABS Australian Industry, Table 5, … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  … in Chart 1, the contribution of economic value compared by business size has not changed much over the past three years.  …

… Australian Taxation Office (ATO) – Starting a business, hiring and paying your workers, paying super to … Online courses with the ATO  Essentials to strengthen your small business ­  … Online courses with the ATO  Essentials to strengthen your small business ­  …

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means …

… below. Australian Capital Territory ACT Law Society Small Business Legal Advice Clinic New South Wales LawAccess NSW … If you require further assistance, the Australian Small Business and Family Enterprise Ombudsman Information …

… 2. Insurance cover Make sure your business insurance is up-to-date and that you are covered for … insurance, be aware that it is an important way to reduce business risk and could make all the difference to the recovery of your business after a natural disaster.   If adequate insurance …

… Government, and it supports eligible individuals and small businesses who can't access tax advice due to economic, … The program is designed for low-income earners, small businesses, and those facing financial hardship.  … help. Services are offered by university and TAFE students under the supervision of qualified tax professionals.  …

… Go to court Tips for navigating courts and tribunals as a small business Navigating courts and tribunals can be daunting. You … user-friendly systems to support self-representation for small claims. The tips below can help if you are considering …

Franchisee-initiated exit - Best practice guidance for franchisors

… a rental increase that would render the franchise business unviable. It is wise not to make an immediate … motivation and if the proposal is:  notification that the business is about to close, or the franchisee is in serious … particularly if the franchisee is not running a successful business. The Code requires a yes/no response, however, there …

Basic page

The psychology of change

… initiative, and are you able to explain the personal and business benefits to franchisees? (This material was …

Basic page

… and information on the work we do to support Australian small businesses and family enterprises. … and information on the work we do to support Australian small businesses and family enterprises. …

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its …

… authorities.  If you are looking for help to resolve a business dispute, try our  Dispute Support  tool, which can … Monday to Friday unless otherwise stated and is closed for business on Australian National Public Holidays. … 3 9662 2529  (international call charges apply). Use our  Small Business Tax Concierge Service  form for tax related …

… emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so … emergency management plan, this might be the owner in a small business. Clarify the roles of any other employees, so …

… updates on key issues, outcomes and priorities across the small business and family enterprise sector. If you need a copy of … updates on key issues, outcomes and priorities across the small business and family enterprise sector. If you need a copy of …

… names and contact information (inside and outside the business) to use in the case of a disaster. List your … employees, and suppliers. Think about those in your business network, professional associations and support … names and contact information (inside and outside the business) to use in the case of a disaster. List your …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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