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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
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    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (299)
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Media Section

  • Media Centre (285)
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  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

… We depend heavily on the small and family run businesses in our lives – whether it is … in training – nearly double the amount employed by big business. We celebrate the vital and deeply personal … steadily climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% …

… Ombudsman's Foreword We depend heavily on the small and family run businesses in our lives – whether it is … in training – nearly double the amount employed by big business. We celebrate the vital and deeply personal … steadily climbing. Just 8% of small business owners are under 30. That’s half the peak for this age group of 17% …

… Digital disputes Restoring business after a hack   A small businesses social media … (while it was compromised) was returned in full to the small business. The small business was also alerted to …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … changes Oliver Peterson You’re being warned if you're a small business owner and for that matter, if you go to a website, …

Media Centre item
Transcript
ASBFEO Live

… Industry  is Australia’s largest and most representative business network. The members of ACCI are state and territory … in the hospitality and liquor industry registered under the Fair Work (Registered Organisations) Act 2009. The …  is the industry association that proudly represents small, medium, and large businesses in design, advisory, and …

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

… 3G switch-off warning for small business 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … what all that means, but Bruce Billson is the Australian Small Business and Family Enterprise Ombudsman, and he joins …

Media Centre item
Transcript
ASBFEO Live

Don't be a 3G switch-off casualty

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… Don't be a 3G switch-off casualty 31 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … a 3G switch-off casualty Dusty Fitzpatrick The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… The impacts of natural disasters on small businesses can be devastating. These impacts can … streams. Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

… the Greater Darwin area8, 74% (11,454) of the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small businesses were: Darwin City (1,301 small businesses) Woolner  – Bayview – Winnellie (998 small …

… Cyber Security Centre has a dedicated webpage for small and medium businesses. This includes resources to help protect you from cyber security incidents, such as: Small Business Cyber Security Guide - to help small businesses …

… Adelaide Over three quarters (76%) of South Australian small businesses were in Greater Adelaide on 30 June 2023. … The Greater Adelaide areas with the highest number of small businesses were: Adelaide City (12,024 small businesses), 87% of these were in Adelaide Onkaparinga …

Funding to unlock investment barrier for small businesses

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

… Funding to unlock investment barrier for small businesses 14 November 2021 The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell …

Media Centre item
News
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

… AND APPOINTMENT OF REVIEWER 15 August 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … importance of accessible and effective dispute resolution under the Franchising Code, with approximately 15% of all …

Media Centre item
Media Releases
ASBFEO Live

Don't overlook July 1 changes

An increase in the national wage and higher superannuation payments are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman.…

… are among a raft of changes starting on July 1 that small and family businesses must be aware of, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman. “With so many … will still be required to pay tax at other taxing points under a tax-deferred scheme, and this will need to be …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman congratulates enterprising Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

… Western Sydney Women 17 November 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … Western Sydney Women Awards, many of whom are outstanding small and family business owners. The awards, held virtually …

Media Centre item
Media Releases
ASBFEO Live

Small business borrowers urged to beware before taking out a loan (Prudent)

… Small business borrowers urged to beware before taking out a loan (Prudent) The Australian Small Business and Family Enterprise Ombudsman Kate Carnell … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital …

Basic page

… The impacts of natural disasters on small and family businesses can be devastating and can … streams. Recovering from this can take a heavy toll on small and family business owners, their employees, and the broader …

… The impacts of natural disasters on small and family businesses can be devastating and can … streams. Recovering from this can take a heavy toll on small and family business owners, their employees, and the broader …

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… 3G switch-off warning for small, family and farming businesses 24 July 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Adelaide Over three quarters (76%) of South Australian small businesses were in Greater Adelaide on 30 June 2023. … The Greater Adelaide areas with the highest number of small businesses were: Adelaide City (12,024 small businesses), 87% of these were in Adelaide Onkaparinga …

… Widespread Growth The number of small businesses increased in all states and territories and … capital city and regional areas. Almost seven out of 10 small businesses (1.7 million) are in a greater capital city … Queensland and Tasmania had the highest proportion of small businesses located in regional areas. The top five …

… the Greater Darwin area8, 74% (11,454) of the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small businesses were: Darwin City (1,301 small businesses) Woolner  – Bayview – Winnellie (998 small …

… Source:  ABS Counts of Australian Business , Table 17, December 2023 and ASBFEO calculations … that are not registered for GST). A common definition of small business used by the Australian Taxation Office (ATO) … Using this definition, 98% of Australian businesses are small businesses. The vast majority (92%) of these businesses …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has become aware that businesses trading under the REBL Corp banner have ceased operating based on …

… Six essential steps If you are thinking of starting a small business, here are 6 essential steps to consider: Starting … while building revenue – and then double it.  Even when small businesses feel confident with detailed budgets and …

Ombudsman to monitor impact of Woolworths food distribution move

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says his office will closely monitor Woolworths’ planned acquisition of a controlling stake in PFD Food services (PFD), in regards to the impact it has on small businesses in…

… food distribution move 10 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … Food services (PFD), in regards to the impact it has on small businesses in the sector. Following the Australian …

Media Centre item
Media Releases
ASBFEO Live

Policy & Advocacy

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies …

Basic page

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

… Mutual Fund proposal 04 June 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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