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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • ASBFEO Live (214)

Ombudsman welcomes Government’s support for least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson welcomes the Government’s commitment to lowering costs for businesses through least cost routing.

Treasurer Josh Frydenberg has released the Payments System Review…

… for least cost routing 01 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … has passed and more decisive action is needed to stop small businesses and family enterprises paying more than they … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
News
ASBFEO Live

… is a contractual relationship between independent business owners. It is a business arrangement where one party (the franchisor) grants … party (the franchisee) permission and right to operate a business using its established brand, systems, and processes. … is a contractual relationship between independent business owners. It is a business arrangement where one party …

… party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . After … is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . …

… State Small Business Commissioners NSW Small Business Commissioner Phone:  1300 795 534  or  02 8222 4800 … NSW Small Business Commissioner Phone:  1300 795 534  or  02 8222 4800 Email:  we.assist@smallbusiness.nsw.gov.au Victorian Small Business Commission Phone:  1800 878 964 Email:  …

… Cyber Security Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses …

How Digital Marketing Providers can impress small business clients

… How Digital Marketing Providers can impress small business clients Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can …

Basic page

Small Business Hub

… Small Business Hub The Small Business Hub is a free space for visiting interstate  small … The Small Business Hub is a free space that provides small businesses, family enterprises and industry … Small Business Hub …

Basic page

Mental health

… Mental health When you own a small and family business, your business is not the only thing you need to … to help manage the stressors involved in owning a small business. More Mental Health Resources for Small … When you own a small business, it is vital to look after your mental …

Basic page

… A Nation of Small and Family Businesses Almost 98% of all businesses are small businesses. There were 2,506,012 small businesses … or 7%, from the year before. A common definition of small business used by the Australian Taxation Office (ATO) are …

… Small business owners earn less... Three-quarters of self-employed small business owners working full-time earn less than the average … Three-quarters of self-employed small business owners working full-time earn less than the average …

… Islands, Jervis Bay, Norfolk Island. 1  This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees.  Source:  Based on  Australian … Islands, Jervis Bay, Norfolk Island. 1  This includes a small number of businesses which have income tax withholding …

… Data snapshot Chart 1: Private sector employment by business size Source: Based on ABS, Australian Industry. … in ABS, Australian Industry methodology. Chart 3: Age of small business owners Total business owners: Based on … 2024. Chart 6: Change in ASBFEO Pulse Note: The ASBFEO Small Business Pulse did not reflect a fall in 2020 as …

Small business warned - Don't be caught out by 3G switch-off

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

… Small business warned - Don't be caught out by 3G switch-off 29 May 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Small business warned - Don't be caught out by 3G switch-off …

Media Centre item
ASBFEO Live

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been …

… #TYSmallBiz #SmallBizMatters) tagging us in your ‘small business matters because’ video or ‘I love small business’ (using the love heart motion boomerang). Let … #TYSmallBiz #SmallBizMatters) tagging us in your ‘small business matters because’ video or ‘I love small …

… Looking to start a small business? Our mission is to ensure Australia is the best … to have every chance to succeed. Are you a potential small business owner and need some help finding out where to … Looking to start a small business? Our mission is to ensure Australia is the …

… The Supreme Court handles serious civil matters, including business disputes involving claims over $200,000.   Resources … There are various free or low-cost resources available to small businesses. These services can help you understand your legal rights and options. VIC Small Business Commissioner offers strategic and procedural …

MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held … prosperity. MSME Day 2025 Our theme for 2025 is  ‘helping small biz thrive’ .  It highlights the important … through the resilience and drive of small and family business people.  It reinforces the need for practical policy …

Basic page

Contribution to Australian Gross Domestic Product

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over … The value that small business adds to Australia’s economy can be calculated …

Basic page

… available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding … 2 Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian … available at the state/territory level. 1 This includes a small number of businesses which have income tax withholding …

… legislation The activities of the Office of the Australian Small Business and Family Enterprise Ombudsman are governed by the … Small Business and Family Enterprise Ombudsman Act 2015 Under the Act, the Minister for Small Business is required to … The activities of the Office of the Australian Small Business and Family Enterprise Ombudsman are governed …

… Completed events Accounting Business Expo 20 - 21 March MCEC, Melbourne COSBOA National Small Business Summit 3 - 4 April Sofitel Sydney, Darling … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small …

… which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium … well as adding a significant contribution to total value, small business adds more value than other business size in the … which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium …

… ASBFEO understands the challenges facing small businesses and family enterprises. We also know that … dispute resolution services which meets the needs of our small and family businesses. Find out the latest news from … Queensland and South Australia all have dedicated Small Business Commissioners, who assist small businesses to deal …

… There are also great events run through the year like small business expos in the major cities. You can come and find us … other available resources at your state level. The Small Business Commissioners Offices are a good starting … There are also great events run through the year like small business expos in the major cities. You can come and …

… agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our … agent The ASBFEO received a request for help from a small business owner running a food outlet in a shopping …

… directly to your device. This data presents Australia’s small businesses according to their areas of operation, … Key findings for the year to 30 June 2023 The number of small businesses increased in all states and territories … decrease can be attributed to a decrease in the number of small businesses in Greater Melbourne. The number of small …

… Our Assistance Team received a request for help from a small business owner running a food outlet in a shopping centre. He … longer viable. In addition, he had extra cleaning charges under his lease that he believed to be unfair. Following our … Our Assistance Team received a request for help from a small business owner running a food outlet in a shopping …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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