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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Success story type

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… Hands-on ombudsman tackles digital divide for business 01 August 2023 Originally published by The Canberra … six months of frustration, he took his complaint to the Small Business and Family Enterprise Ombudsman. The Ombudsman … difference, he told The Canberra Times . "It is hard as a small business to constantly try to phone and email people …

Media Centre item
Op-ed
ASBFEO Live

… There were 33,992 small businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small businesses. This is consistent with the proportion of … (2%) 1 . The areas in the ACT with the highest number of small businesses were: Civic (1,450 small businesses) …

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

… with improved internet 26 March 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia …

Media Centre item
Media Releases
ASBFEO Live

MSME videos

… MSME videos MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and …

Basic page

Welcome win for government procurement contracts

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

… that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… on regions in the ACT is available on the  Australia’s small businesses by region - states and territories page . 1  This includes a small number of businesses which have income tax withholding … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees.  Source:  Based on  Australian …

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

… Celebrate family businesses this National Family Business Day 17 September 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … National Family Business Day video here . … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

… 3G shutdown to affect small, family and farming businesses 19 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Disaster preparation and recovery

… disasters have a significant and devastating impact on small and family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to business after a natural disaster is reduced if you are …

Basic page

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … association. They may have local resources available for small business owners experiencing financial distress. …

… Demographics of small business apprentices and trainees Sex [1] Table 3: … number of apprentices and trainees in-training 1 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

Small Business and Family Enterprise Ombudsman backs tax report

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has strongly backed a call from the Inspector-General of Taxation for the Australian Taxation Office to more consistently and transparently…

… Small Business and Family Enterprise Ombudsman backs tax report 14 October 2021 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

Media Centre item
Media Releases
ASBFEO Live

ONE WEEK LEFT TO SECURE YOUR DIGITAL IDENTITY – DON’T GET CAUGHT SHORT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to avoid their internet identity being sold to someone else.

“It is critical to act now to make…

… – DON’T GET CAUGHT SHORT 13 September 2022 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warned small businesses there’s only one week left to take action to …

Media Centre item
Media Releases
ASBFEO Live

… Greater Brisbane In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in Queensland. The areas with the highest number of small businesses were: Brisbane Inner (21,463 small …

… Greater Hobart There were 18,277 small businesses in Greater Hobart, representing 44% of all small businesses in Tasmania on 30 June 2023. The highest number of small businesses were in: Hobart (3,061 small businesses) …

… Greater Brisbane In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in Queensland. The areas with the highest number of small businesses were: Brisbane Inner (21,463 small …

… Greater Hobart There were 18,277 small businesses in Greater Hobart, representing 44% of all small businesses in Tasmania on 30 June 2023. The highest number of small businesses were in: Hobart (3,061 small businesses) …

… Greater Melbourne There were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in Victoria. The areas of Greater Melbourne with the highest number of small businesses were: Melbourne City (40,685 small …

… Greater Perth There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small businesses. Similarly, 80% of Western Australians live … The Greater Perth areas with the highest number of small businesses were: Perth City (25,532 small businesses). …

… Greater Melbourne There were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in Victoria. The areas of Greater Melbourne with the highest number of small businesses were: Melbourne City (40,685 small …

… Greater Perth There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small businesses. Similarly, 80% of Western Australians live … The Greater Perth areas with the highest number of small businesses were: Perth City (25,532 small businesses). …

… Regional Queensland There were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small businesses. The areas with the highest number of small businesses were: Ormeau – Oxenford (15,682 small …

… Regional South Australia There were 36,404 small businesses in the rest of South Australia, accounting for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: Limestone Coast (7,563 small …

… Regional Tasmania There were 23,657 small businesses in the rest of Tasmania on 30 June 2023. These accounted for 56% of Tasmania’s small businesses. The areas with the highest number of small businesses were: Launceston (1,898 small businesses) …

… which excludes financial and insurance services. Small businesses are those with 0-19 employees, medium … due to rounding. Table 2 shows the industry sectors where small businesses make the greatest contribution to … the private sector industries most reliant on small business for employment (that is, with two thirds or more of …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in the Northern Territory increased 2% over … The areas with the largest increase in the number of small businesses were: Woolner – Bayview – Winnellie …

… Regional Victoria There were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small businesses. The areas with the highest number of small businesses were: Geelong (17,265 small businesses), 18% …

… Regional Western Australia There were 47,632 small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s small businesses. The highest number of small businesses were in: Albany (7,072 small businesses). Of …

… Regional Northern Territory There were 3,729 small businesses in the rest of the Northern Territory on 30 … 2023. These accounted for 24% of the Northern Territory’s small businesses. The highest number of small businesses were in: Katherine (880 small businesses) …

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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