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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… We use our social media channels to engage with the small business community and share information about our work. You … third-party content that is relevant to our work and the small business community, and follow organisations or … We use our social media channels to engage with the small business community and share information about our …

… you are having trouble with, or write to the head of the business or organisation. Branding – If you have a business logo or brand, add this at the top of your letter. … and the issue isn’t directly about a debt owed – The business.gov.au website has helpful information including a …

… on cash flow, time and resources, productivity, future business, and personal relationships. Reality check Talk to … you are having trouble with, or write to the head of the business or organisation. Branding  – If you have a business letterhead, business logo or brand, add this at the …

Spotlight on Sole Traders

… policy settings recognise. New analysis by the Australian Small Business and Family Enterprise Ombudsman (ASBFEO), drawing on … studies are based, in part, on data supplied to the ABS under the Taxation Administration Act 1953, A New Tax System …

Basic page

… party was not willing to participate is dispute resolution under section 74 of the Australian Small Business and Family Enterprise Ombudsman Act 2015 . After …

… Chart 2: Industry value added by business size in 2022-23 Source:   ABS Australian Industry , … 2 shows that the largest contributions in dollar terms by small business to GDP are in the following industries: … is mining. Interestingly, you can see that in Chart 2 small businesses contributed only 14% of all value added in …

Contracts with Viewble Media and The Shoppers Network

… with Viewble Media and The Shoppers Network The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been approached by over 1,100 small businesses regarding contracts with Viewble Media Pty …

Basic page

Default credit listings

… file. This default listing can seriously affect your business’s financial reputation. However, you can take … the following resources: Visit our Mental health checklist Small Business Debt Helpline – small business financial … in financial trouble | business.gov.au Getting your debt under control Getting urgent help with money if you are in a …

Basic page

Changes to Australian workplace laws

… wage theft factsheet. Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … better pay factsheet and well as a supplementary  small business closing loopholes factsheet . Family and Domestic …

Basic page

… with culturally and linguistically diverse backgrounds Small businesses employed 6,972 apprentices and trainees … most common languages other than English spoken at home by small business apprentices and trainees in-training from … with culturally and linguistically diverse backgrounds Small businesses employed 6,972 apprentices and trainees …

… As a small business owner, navigating disputes with other businesses can … more control and work to agree on outcomes. Preserving business relationships  – ADR processes encourage … to find a mutually acceptable solution while preserving business relationships. For more information about ADR, the …

… Over half (61%) of people with disability employed by small business as apprentices and trainees in-training employed … and trainees with disability in-training employed by small business, December 2023 … Over half (61%) of people with disability employed by small business as apprentices and trainees in-training …

… The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a Tax Concierge Service to help small business operators (or those who deal with their tax) … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a …

… For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play …

… two functions: to provide dispute resolution services to small businesses and family enterprises to advocate on behalf of small business and family enterprises. ASBFEO will only use your … two functions: to provide dispute resolution services to small businesses and family enterprises to advocate on behalf …

… We will continue to update and add to this small business data portal. Please email any feedback you may have … Australian Bureau of Statistics (ABS) and the Australian Small Business and Family Enterprise Ombudsman (the ASBFEO) … We will continue to update and add to this small business data portal. Please email any feedback you may …

… There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small businesses and in proportion with 11% of Australians … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Western Australia, 30 June 2023 …

… Australia is the best place to start, grow and transform a small business and family enterprise. We celebrate the vital and … personal contribution made by the more than 2.3 million small and family businesses to Australia’s prosperity, … Australia is the best place to start, grow and transform a small business and family enterprise. We celebrate the vital …

… There were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. This is consistent with the 1% of … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Northern Territory, 30 June 2023 …

… May 2024 Family Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small Business Expo 24 - 25 May Marvel Stadium, Docklands, … and Business Opportunities Expo 4 - 5 May Sydney, NSW CBR Small Business Expo 9 May Canberra, ACT CommBank Small …

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies … About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different …

… Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal erosion … heatwaves COVID-19 Analyse how these risks may impact your business including your physical assets, your online systems, … Identify the natural disasters that could threaten your small business, including: bushfires floods storms coastal …

… There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small businesses (compared to 7% of the population living in … 2021-22, Accessed 15 January 2024 Table 1: Small business in South Australia, 30 June 2023 …

… There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Population, 2021-22, Accessed 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 … There were 42,010 small businesses in Tasmania, representing 2% of Australian …

… MSME Day messages from the Ombudsman, Minister for Small Business and the Prime Minister The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023 A message from …   The Ombudsman celebrates World Micro, Small and Medium Sized Enterprises Day 2023   A message from …

… may need to make. There is also a  downloadable guide for small businesses. For more information about bullying, sexual … may need to make. There is also a  downloadable guide for small businesses. For more information about bullying, sexual …

Welcome

… Welcome For small & family businesses needing help Dispute support Mental … preparation and recovery For organisations that help small & family business Research Reviews Inquiries Pause Play …

Basic page

… in the ACT is available on the Location of Australia’s small businesses by states and territory page . Source : … Tasmania were the only states with a higher proportion of small businesses in regional areas than capital cities on 30 June 2023. Table 2: Number of small businesses in greater capital city areas, 30 June 2023 …

… Other helpful guides Building your business profile online Need help going digital – Digital Solutions | business.gov.au Take care of your online safety - IDCARE – … | ASBFEO How Digital Marketing Providers can impress small business clients | ASBFEO … | ASBFEO How Digital Marketing Providers can impress small business clients | ASBFEO …

… wouldn’t give a person you have just met the keys to your business or your house, so only give access to your business account to trusted individuals. Keep in mind that … quickly if content is posted that does not align with your business’ branding, messaging, values, or the platform’s …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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