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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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        • Best practice for franchisors
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        • Franchisee-initiated exit - Compliance
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
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    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
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    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Small Business Data Portal

… Small Business Data Portal The latest statistics about small businesses and family enterprises and their contribution to the Australian economy. ASBFEO Small Business Pulse Contribution to Australian Employment … The latest statistics and data about small businesses and family enterprises. …

Basic page

… 1. Small business apprentices and trainees Number of small business apprentices and trainees Small businesses employed …

TRANSCRIPT: payment surcharges and need for least-cost routing to cut payment fees

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Penberthy and Will Goodings.

Radio 5AA, Adelaide

…

… 16 October 2024   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … affect. Consumers, 99 per cent of our listeners, but also small businesses. And immediately, yesterday, during our …   16 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… Code of Conduct Review 08 February 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … Schaper. The Ombudsman performs a range of functions under the Franchise Code to support informed decision making, … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… Table 2: Employment by industry, ordered by small business proportionate share – 2022-23 Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small … Industry Sector Small (‘000) Medium (‘000) Large (‘000) All (‘000) Small Business share (%) Agriculture, forestry and fishing 329 73 …

Hands-on ombudsman tackles digital divide for business

Originally published by The Canberra Times.

WHEN Paul, the proprietor of Zenbar Massage, was setting up his remedial massage business in Dickson last year, one of his early priorities was to promote his service.

After researching…

… Hands-on ombudsman tackles digital divide for business 01 August 2023 Originally published by The Canberra … six months of frustration, he took his complaint to the Small Business and Family Enterprise Ombudsman. The Ombudsman … difference, he told The Canberra Times . "It is hard as a small business to constantly try to phone and email people …

Media Centre item
Op-ed
ASBFEO Live

MSME videos

… MSME videos MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and …

Basic page

… There were 33,992 small businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small businesses. This is consistent with the proportion of … (2%) 1 . The areas in the ACT with the highest number of small businesses were: Civic (1,450 small businesses) …

… on regions in the ACT is available on the  Australia’s small businesses by region - states and territories page . 1  This includes a small number of businesses which have income tax withholding … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees.  Source:  Based on  Australian …

… SMALL BUSINESSES RENEWAL ACCELERATES AS OWNERS EMBRACE GROWTH … TRANSFORMATION November 2025 Key highlights: The ASBFEO Small Business Pulse increased by 0.8% in the three months to … SMALL BUSINESSES RENEWAL ACCELERATES AS OWNERS EMBRACE GROWTH … November 2025 Key highlights: The ASBFEO Small Business Pulse increased by 0.8% in the three months to …

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

… 3G shutdown to affect small, family and farming businesses 19 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson … Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Disaster preparation and recovery

… disasters have a significant and devastating impact on small and family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to business after a natural disaster is reduced if you are … disasters have a significant and devastating impact on small and family businesses, and their communities. The cost …

Basic page

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … association. They may have local resources available for small business owners experiencing financial distress. … distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your …

… Demographics of small business apprentices and trainees Sex [1] Table 3: … number of apprentices and trainees in-training 1 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 …

… intellectual property of someone else for a time, but the business opportunities, risks and responsibilities are yours to assess and manage as the business owner.  Acquiring a franchise is not like purchasing … franchise you are considering is right for you. attending small business and franchising expos run by industry experts …

… Total includes a small number of businesses where information is only … Bureau of Statistics, customised data, 2023. The number of small businesses in the Northern Territory increased 2% over … The areas with the largest increase in the number of small businesses were: Woolner – Bayview – Winnellie …

… Regional Victoria There were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small businesses. The areas with the highest number of small businesses were: Geelong (17,265 small businesses), 18% … There were 148,019 small businesses in the rest of Victoria on 30 June 2023, …

… Regional Western Australia There were 47,632 small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s small businesses. The highest number of small businesses were in: Albany (7,072 small businesses). Of …

… Regional Northern Territory There were 3,729 small businesses in the rest of the Northern Territory on 30 … 2023. These accounted for 24% of the Northern Territory’s small businesses. The highest number of small businesses were in: Katherine (880 small businesses) …

… Greater Brisbane In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in Queensland. The areas with the highest number of small businesses were: Brisbane Inner (21,463 small …

… Greater Brisbane In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in Queensland. The areas with the highest number of small businesses were: Brisbane Inner (21,463 small … In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all …

… Greater Hobart There were 18,277 small businesses in Greater Hobart, representing 44% of all small businesses in Tasmania on 30 June 2023. The highest number of small businesses were in: Hobart (3,061 small businesses) …

… Greater Hobart There were 18,277 small businesses in Greater Hobart, representing 44% of all small businesses in Tasmania on 30 June 2023. The highest number of small businesses were in: Hobart (3,061 small businesses) … There were 18,277 small businesses in Greater Hobart, representing 44% of all …

… Greater Melbourne There were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in Victoria. The areas of Greater Melbourne with the highest number of small businesses were: Melbourne City (40,685 small …

… Greater Perth There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small businesses. Similarly, 80% of Western Australians live … The Greater Perth areas with the highest number of small businesses were: Perth City (25,532 small businesses). …

… Greater Melbourne There were 550,957 small businesses in Greater Melbourne on 30 June 2023, representing 79% of all small businesses in Victoria. The areas of Greater Melbourne with the highest number of small businesses were: Melbourne City (40,685 small … There were 550,957 small businesses in Greater Melbourne on 30 June 2023, …

… Greater Perth There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small businesses. Similarly, 80% of Western Australians live … The Greater Perth areas with the highest number of small businesses were: Perth City (25,532 small businesses). …

… Regional Queensland There were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small businesses. The areas with the highest number of small businesses were: Ormeau – Oxenford (15,682 small … There were 259,631 small businesses in the rest of Queensland on 30 June 2023. …

… Regional South Australia There were 36,404 small businesses in the rest of South Australia, accounting for 23% of South Australia’s small businesses on 30 June 2023. The highest number of small businesses were in: Limestone Coast (7,563 small … There were 36,404 small businesses in the rest of South Australia, accounting …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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