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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • Mental health
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    • How Digital Marketing Providers can impress small business clients
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    • The Digital Millennium Copyright Act (US)
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
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    • Number of small businesses in Australia
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Content type

  • Media Centre item (299)
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  • Media Centre (285)
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  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… TRANSCRIPT: Banking announcement to fight scams, small business conditions 24 November 2023 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Access to capital still a barrier for women-led small businesses

Access to capital is still a significant barrier to growth for women-led small businesses, according to new research conducted by the Australian Small Business and Family Enterprise Ombudsman’s (ASBFEO) office.

An ASBFEO survey of more than 600…

… Access to capital still a barrier for women-led small businesses 08 March 2022 Access to capital is still a significant barrier to growth for women-led small businesses, according to new research conducted by the Australian Small Business and Family Enterprise Ombudsman’s (ASBFEO) office. …

Media Centre item
Media Releases
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

… 3G switch-off - small business warned not to be caught short 29 May 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Byner.

5AA Adelaide

6 September 2022

…

… name changes 06 September 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … internet domain name changes Leon Byner If you’re a small business, and it doesn't matter whether you work from …

Media Centre item
Transcript
ASBFEO Live

Small businesses reap rewards amid rush to buy Australian Made

Small and family businesses are benefiting from a significant boost in consumer sentiment, with new research revealing 93% of Aussies prefer to buy products made in Australia.

The Australian Small Business and Family Enterprise Ombudsman Bruce…

… Small businesses reap rewards amid rush to buy Australian Made 25 May 2021 Small and family businesses are benefiting from a significant … to buy products made in Australia. The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says …

Media Centre item
Media Releases
ASBFEO Live

OP-ED: Big tech must do better by small biz

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

… OP-ED: Big tech must do better by small biz 15 October 2024 Bruce Billson   Published in The … Telegraph and the Courier-Mail 15 October 2024 When a small business has a problem with a Big Tech digital platform - …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes cash flow boost, red tape reduction

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed today’s Federal Government pre-Budget announcement providing a cash flow support to small and family businesses through changes to PAYG tax and commitment to…

… boost, red tape reduction 23 March 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … changes to PAYG tax and commitment to reducing red tape. Under the proposed changes, the 10% GDP uplift rate that …

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes cancellation and suspension of Australian credit licences

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

… Australian credit licences 11 August 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … between financial firms that are members and their small business and consumer customers that can’t resolve …

Media Centre item
News
ASBFEO Live

Thriving Indigenous business sector contributing billions to economy

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to support Indigenous businesses, as the nation celebrates NAIDOC WEEK 2021.

Mr Billson says the Indigenous business sector is one of the…

… Thriving Indigenous business sector contributing billions to economy 09 July 2021 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … the Indigenous business sector is made up of mostly small businesses with an average of 14 employees and average …

Media Centre item
Media Releases
ASBFEO Live

… the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the … were aged 24 and under in December 2023. The number of apprentices and …

Mature age workers may help ease staff shortages this festive season

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

… ease staff shortages this festive season The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from …

Media Centre item
Media Releases
ASBFEO Live

… The Australian Small Business and Family Enterprise Ombudsman Kate Carnell has … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital …

… Financial Wellbeing Resources for Small Business and Family Enterprise Owners ASBFEO’s Tax Concierge … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) …

… Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another … advised they were not receiving commission payments owing under the contract in place between the parties. The …

… Six essential steps If you are thinking of starting a small business, here are 6 essential steps to consider: Starting … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your …

OMBUDSMAN RELEASES PROCUREMENT INQUIRY ISSUES PAPER

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

… PROCUREMENT INQUIRY ISSUES PAPER 02 August 2023 Many small businesses say they feel excluded from the chance to … find the process too hard to navigate, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.  Mr …

Media Centre item
Media Releases
ASBFEO Live

New rules to allow small business tradies to follow the work

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

… New rules to allow small business tradies to follow the work 18 May 2021 The … the demand for their skills wherever they are in Australia under new laws passed by the Senate. The Australian …

Media Centre item
Media Releases
ASBFEO Live

… due to the location.  We worked with one of the State Small Businesses Commissioners to identify a mediator who … their issues.  Franchise reinstated A thriving small business was approached by the state leaders of an … business had opened in the same industry and was operating under the same name. The other business had registered the …

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

… TRANSCRIPT: Small business problems with digital platforms 23 April 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

… Methodology The ABSFEO Small Business Pulse is a global first combination of … and traditional data to produce an indicator of small business health. There is growing research on the value …

MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check

Small and family businesses have just 12 days to make sure they do not have their vital business systems and equipment fail when the 3G network is switched off on 28 October, says the Australian Small Business and Family Enterprise Ombudsman, Bruce…

… MEDIA RELEASE: 12 days until 3G shutdown - What small, family and farming business need to check 16 October 2024 Small and family businesses have just 12 days to make sure …

Media Centre item
Media Releases
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kim Napier

ABC Radio Northern Tasmania

Subject: internet domain name changes

Kim Napier

ABC Northern Tasmania with Kim Napier. Well, do you own or run a website for a small…

… Australian Small Business and Family Enterprise Ombudsman Bruce Billson … with Kim Napier. Well, do you own or run a website for a small business? If you do, listen up because there are some …

Media Centre item
Transcript
ASBFEO Live

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

… 3G switch-off looming for small business 24 July 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

… MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE 10 November 2023 … is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson. “The …

Media Centre item
Media Releases
ASBFEO Live

… Greater Female Ownership 35% of business owners are women. This has increased from 19% in 1966. Since 2006 the number of women owning a small business has increased three times faster than the number of men (a 24% increase in the number of female small business owners compared with a 7% increase for males). …

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… Code of Conduct Review 09 February 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … into? And if that's the case, what happens if we decide under the Franchise Code not to proceed to purchase the …

Media Centre item
Transcript
ASBFEO Live

… Franchise Disputes Franchise reinstated A thriving small business was approached by the state leaders of an … business had opened in the same industry and was operating under the same name. The other business had registered the …

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… IN MORE THAN 100 LANGUAGES 08 July 2024 The Australian Small Business and Family Enterprise Ombudsman’s website – … in more than 100 languages to better assist migrant-led small and family business owners and managers. “One in three …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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