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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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Content type

  • Basic page (90)
  • Media Centre item (20)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (19)

Media Source

  • ASBFEO Live (20)

… a rental increase that would render the franchise business unviable. It is wise not to make an immediate … motivation and if the proposal is:  notification that the business is about to close, or the franchisee is in serious … particularly if the franchisee is not running a successful business. The Code requires a yes/no response, however, there …

… Parties in dispute may attempt to resolve the dispute under either of these options. Parties should read the … to early termination of a franchising agreement also fall under the Code’s dispute resolution process. Disputes about … wish to terminate their franchise agreement early. Under the Code, at any time a franchisee may give their …

… initiative, and are you able to explain the personal and business benefits to franchisees? (This material was … initiative, and are you able to explain the personal and business benefits to franchisees? (This material was …

Alternative Dispute Resolution

… Alternative Dispute Resolution As a small business owner, navigating disputes with other businesses can … more control and work to agree on outcomes. Preserving business relationships  – ADR processes encourage … As a small business owner, navigating disputes with other …

Basic page

Franchising

… is a contractual relationship between independent business owners. While a franchisee will likely work in the … they are not employees of the franchisor. It is a business arrangement where one party (the franchisor) grants … (the franchisee) permission and the right to operate a business using its established brand, systems, and processes …

Basic page

… ABOUT US The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) supports small businesses and family enterprises through two main …

… available online it can be hard to know where to turn for business support. My Business Health is here to help you navigate the system, to … good mental health, and vice versa. We want to ensure that small business owners have the tools to manage the challenges …

Climate-related financial disclosures: What they mean for SMEs in Australia

… SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to … operate in and the GHG emissions they produce in their business.  Use the free business resources in the guide to find out more and help … SMEs are not directly subject to reporting requirements under the Corporations Act 2001 , they may be asked to …

Basic page

Small Business Insurance

… Small Business Insurance Date Fri, 03/06/2026 - 12:00 File 260306 SB - Small business insurance.pdf pdf 207.3 KB Summary Small business … Small business insurance … Small Business Insurance …

Submission

Dairy Code

… and procedures for dairy suppliers and processors. Under the Code, all milk supply agreements must contain … handling officer. Dairy Code Dispute Resolution Process Under the Code, if a party to a milk supply agreement has a … termination. Notifying the other party about the dispute Under the Code, when a dispute is to be managed under an …

Basic page

… the full commissioned report, Overcoming Challenges in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers … in Business-to-Business Relationships Between Australian Small Business Owners and Digital Marketing Service Providers …

… The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. The Inquiry was referred to the … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of … The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute …

… associations are invited to become a partner of the Small Business Hub. This provides a space to direct your interstate … require workspace facilities when visiting Canberra. Note: Small businesses and industry associations don't need to be a … associations are invited to become a partner of the Small Business Hub. This provides a space to direct your …

… be a valuable way to grow and increase awareness of your business with existing and potential new customers. However, … social media accounts being hacked. We have helped many small and family businesses across various digital platforms … and back up your files regularly. When operating your business online, consider these tips and practices for online …

… common scams by checking   Scamwatch . Regularly review business practices to minimise security risks. Never click on … Cyber Security Centre  has guides and resources to help small businesses stay secure online.­ … Cyber Security Centre  has guides and resources to help small businesses stay secure online.­ …

… Right to disconnect laws Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means … Small businesses employees will have the right to disconnect under the Fair Work Act 2009 starting in August.  This means …

… to demonstrate the value you are adding to your client’s business. Tailor your reports with your client’s knowledge … Develop a deep understanding of your client’s business, so they know your recommendations of additional … to demonstrate the value you are adding to your client’s business. Tailor your reports with your client’s knowledge …

… with suppliers, customers, and partners underpin business success. They thrive on clarity, trust, and … with suppliers, customers, and partners underpin business success. They thrive on clarity, trust, and …

… Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can really wow your small business clients.   … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can really wow your small business clients.   …

… Cyber security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … year. Our check list provides some simple steps to help small businesses and family enterprises avoid or reduce the … Cyber security is more important than ever. Vast numbers of small and family businesses are being compromised and, in …

… the value added by businesses increased in 2023-24 for all business sizes except small businesses with five to nineteen employees. The health … the value added by businesses increased in 2023-24 for all business sizes except small businesses with five to nineteen employees. The health …

… Only one-in-four small businesses have a disaster plan. Small Business Natural Disaster Preparedness and Resilience Inquiry … Only one-in-four small businesses have a disaster plan. Small Business Natural Disaster Preparedness and Resilience Inquiry …

Procurement Inquiry and Issues Paper submissions

… Inquiry and Issues Paper submissions The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … July 2022 changes to the Commonwealth Procurement Rules on small and family businesses. To help this inquiry we would …

Basic page

… Upcoming events May 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: … International Convention & Exhibition Centre Family Business Conference Date: 19-22 May 2026 Location: Hotel … Centre August 2026 Franchising and Start Your Own Business Expo Date: 1-2 August 2026 Location: Melbourne …

… B2B Enterprise Week 25 - 26 October Melbourne, VIC October Business Month  -  Australian Government Resources for Small Businesses 31 October Darwin, NT, and online Make a … the live streaming details or find out more on the October Business Month Booking Portal …

… extracted on 27/08/2024. 2.  Demographics of small business apprentices and trainees Sex More than three … (79%) of apprentices and trainees in-training employed by small business in December 2023 were male (the term 'sex' is … extracted on 27/08/2024. 2.  Demographics of small business apprentices and trainees Sex More than three …

… access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, with the … an additional one-hour consultation from the experienced small business tax lawyer once an Application for Review is … access to a one-hour consultation with an experienced small business tax lawyer. A $100 co-payment is required, …

… Number of small business apprentices and trainees Small businesses employed 144,257 apprentices and trainees … Number of small business apprentices and trainees Small businesses employed 144,257 apprentices and trainees …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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