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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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  • Basic page (102)
  • Media Centre item (22)
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Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

… 1. Number of small businesses by employment The Australian Bureau of Statistics (ABS) defines small businesses as those with less than 20 employees. As … businesses were small businesses in June 2023.  Table 1: Business size measured by employment in June 2023 Number of …

Tasmania

… Tasmania There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

Recognise enterprising women in small and family business by removing bias and barriers

Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, gives recognition and applauds women in small and family business ahead of International Women’s Day.  

“More than half a million Australian women say their main…

… Recognise enterprising women in small and family business by removing bias and barriers 05 March 2026 Australian Small Business and Family Enterprise Ombudsman, Bruce … Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

… Background The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … they are about the business of running the business under pressure – and doing so without a compliance misstep. …

… Other disputes Managing financial hardship We assisted a small business owner who applied for finance from a financial … unforeseen health issues. Because of the health issues the small business owner could no longer work and was living on …

… Contract disputes Termination fee waived for small business  Due to financial stress, a small business was … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Celebrating the entrepreneurial spirit of family owned businesses on National Family Business Day, 19 September

Family owned businesses play a crucial role in the economy and our communities. Some of Australia’s most successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy in name and value to the…

… spirit of family owned businesses on National Family Business Day, 19 September 18 September 2025 Family owned … largest businesses that once started out as a family business, their business success is also part of Australia’s … well as professional services. As if owning and running a small business isn’t challenging enough, these challenges are …

Media Centre item
Media Releases
ASBFEO Live

Resources for starting a small business

… Resources for starting a small business Looking to start a small business? Our mission is to ensure Australia is the … Australia is the best place to start, grow or transform a business. We strive to make sure your business can access every support available to have every …

Basic page

… Table 5: Employment by business size   Source: ABS Australian Industry , Table 5, … which excludes financial and insurance services. Small businesses (as defined by the ABS as those employing … by industry ranked by number of people employed by small business, 30 June 21 Source: ABS Australian Industry, …

MEDIA RELEASE: Surge in small business disputes with Big Tech platforms

The number of small business disputes with Big Tech platform providers is 86 per cent higher than the same time last year, according to the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

Mr Billson said over the past…

… MEDIA RELEASE: Surge in small business disputes with Big Tech platforms 15 October 2024 The number of small business disputes with Big Tech platform providers is … The number of small business disputes with Big Tech platform providers is 86 per … MEDIA RELEASE: Surge in small business disputes with Big Tech platforms …

Media Centre item
Media Releases
ASBFEO Live

… the Ombudsman Almost 98% of businesses in Australia are small businesses – some 2.5 million which generate nearly … is truly worthy of recognition and celebration. Small business is a big deal.  But just back in 2006, small … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

… Tribunal resolves a wide range of disputes, including small business matters.  Magistrates Court The  ACT Magistrates … forum for resolving smaller legal disputes. All claims under $25,000 are heard in the Northern Territory Civil and …

Apprentices and Trainees Employed by Small Business

… Apprentices and Trainees Employed by Small Business This data includes the numbers, industries and … were aged 24 and under in December 2023. The number of apprentices and … the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the …

Basic page

… potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep more of their income to … in a timely way and pay small business suppliers in under 21 days, with a ‘Good Business Pays’ recognition and … potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep more of their …

… Commentary The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today launched the ASBFEO Small Business Pulse – a global first combination of …

… 1. Small business apprentices and trainees Number of small business apprentices and trainees Small businesses employed … Number of small business apprentices and trainees Small businesses employed …

New South Wales

… New South Wales There were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small businesses (compared to 31% of the population that live … 2021-22, Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 Download data Source:  Based …

Basic page

… and then floods. The impacts of natural disasters on small businesses can be devastating. These impacts can … streams. Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  … and then floods. The impacts of natural disasters on small businesses can be devastating. These impacts can …

… MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and … MSME messages    The Australian Small Business and Family Enterprise Ombudsman    The Hon. …

Victoria

… Victoria There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small businesses (compared to 25% of the population that … 2021-22, Accessed 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 Download data Source : …

Basic page

How we help

… help The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or … We maintain an ADR Practitioner list who conduct ADR under our legislation and the franchising , horticulture, …

Basic page

… Background The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, launched the ASBFEO Small Business Pulse in August 2024. The Pulse is an … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, …

… over 8,000 followers to have her accounts restored. The small business owner would use the digital platform to showcase her … the digital platform and the accounts were reinstated in under two weeks. The small business wrote thanking us for our …

Queensland

… Queensland There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small businesses (compared to 20% of Australia’s population … 2021-22 , Accessed 15 January 2024. Table 1: Small business in Queensland, 30 June 2023 Download data Source : …

Basic page

New low-cost support to help small and family businesses resolve disputes

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

… New low-cost support to help small and family businesses resolve disputes 03 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … New low-cost support to help small and family businesses resolve disputes …

Media Centre item
Media Releases
ASBFEO Live

Western Australia

… Western Australia There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small businesses and in proportion with 11% of Australians … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

South Australia

… South Australia There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small businesses (compared to 7% of the population living in … 2021-22, Accessed 15 January 2024 Table 1: Small business in South Australia, 30 June 2023 Download data Total …

Basic page

… There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small businesses (compared to 20% of Australia’s population who are Queenslanders). There were 238,907 small businesses in Western Australia on 30 June 2023, …

… Tips and resources Develop a business plan to help you start, grow, or transform your … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your business needs. Essentials to strengthen your small business from the ATO offers flexible, and free online …

MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright laws

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to raise awareness among small businesses selling online about United States’ copyright laws that can shut down their access to customers without warning…

… MEDIA RELEASE: Australian small business selling online warned to be aware of US copyright … livelihoods damaged by unfounded allegations being made under these laws and then have their products taken down … The Australian Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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