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  • About us
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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (299)
  • Basic page (80)
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Media Section

  • Media Centre (285)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (299)

Success story type

Dispute support

… appropriate resolution service to help you resolve your business dispute. The most appropriate service for your … platform’s policy on dispute resolution, which is often under terms of use, is particularly helpful. The dispute … be able to help. IDCARE provides eligible sole traders and small businesses with specialist support and guidance when …

Basic page

… appropriate resolution service to help you resolve your business dispute. The most appropriate service for your … platform’s policy on dispute resolution, which is often under terms of use, is particularly helpful. The dispute … be able to help. IDCARE provides eligible sole traders and small businesses with specialist support and guidance when …

… Guidelines for legal advice under the small business dispute help service 1. Purpose …

Small business conditions

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: Small business conditions, small business help, tips for small businesses using social media platforms,…

… Small business conditions 05 June 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … 50 is now the average age, and only about 8% are under the age of 30. Now, back in the '70s, it was 17% were …

Media Centre item
News
ASBFEO Live

Budget paves way for small business-led national economic recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Federal Government’s 2021 Budget is a clear acknowledgement that small and family businesses are central to the nation’s economic recovery and future prosperity.…

… Budget paves way for small business-led national economic recovery 11 May 2021 The … businesses in dispute with the ATO will get a fairer go, under new rules proposed in tonight’s budget. Mr Billson …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Insolvency and small business; help for small businesses needing support

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subjects: Insolvency and small business;…

… TRANSCRIPT: Insolvency and small business; help for small businesses needing support 03 April … businesses who are owed money by these businesses that go under. Bruce Billson Yeah, that's the cascading impact of …

Media Centre item
Transcript
ASBFEO Live

… Contract disputes Reducing debt   A vocational training business had an equipment lease and services contract dispute … technology business regarding devices and a debt. The small business contacted us, and we helped to coordinate and … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

TRANSCRIPT: Payment times, dispute resolution, tax concierge service, insolvency law reform, disaster preparedness

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Philip King.

Accountants Daily Insider - Podcast

Subject: Payment times, …

… reform, disaster preparedness 10 February 2023 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … It's a range of things. We have a formal role in mediation under certain industry codes. Think franchising where there's …

Media Centre item
Transcript
ASBFEO Live

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

… Celebrating World Micro, Small and Medium-Sized Enterprises Day 25 June 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is … over 50. Only 8 per cent of our small business owners are under the age of 30, half what it was in the 1970s.  “Why is …

Media Centre item
Media Releases
ASBFEO Live

Budget support for Australian small and family businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the Australian Government’s 2022/23 Budget offers welcomed targeted support to Australian small and family businesses.

The Budget includes several new, extended…

… Budget support for Australian small and family businesses 29 March 2022 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … some cash flow support to small and family businesses. Under the changes proposed, the 10% GDP uplift rate that …

Media Centre item
Media Releases
ASBFEO Live

… Disputes Contract cancelled without cancellation fee A small business owner entered into a contract with a lead generation … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Dispute case studies

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … technology business regarding devices and a debt. The small business contacted us, and we helped to coordinate and … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Basic page

TRANSCRIPT: The work of ASBFEO, challenges facing small businesses and cyber security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Sean Aylmer.

Fear and Greed Podcast

20 October 2022…

… TRANSCRIPT: The work of ASBFEO, challenges facing small businesses and cyber security 20 October 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

… TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business … the country. More than half are aged over 50, with only 6% under the age of 30. Now it's about 8% nationally.  But this …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with Flow FM

Rikki Lambert

The Small Business and Family Enterprise Ombudsman, Bruce Billson. Bruce, how are you today?

Bruce Billson

Pretty awesome to be with you and your audience.

Rikki…

… TRANSCRIPT: Payment Times for Small Business with Flow FM 14 November 2022 Rikki Lambert The Small Business and Family Enterprise Ombudsman, Bruce …

Media Centre item
Transcript
ASBFEO Live

WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

… WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF 12 January 2023 The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report 27 June 2023 Australian Small … to see that just 8% of small business owners are under 30 compared to 17% in the mid 1970s. Why do you think …

Media Centre item
Transcript
ASBFEO Live

2025-26 Federal Budget, instant asset write-off, insolvency, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC…

… Federal Budget, instant asset write-off, insolvency, small business conditions 26 March 2025 TRANSCRIPT Australian Small … households who make that courageous decision, Steve, to under insure or maybe not insure at all, you don't get that …

Media Centre item
Transcript
ASBFEO Live

… Commentary The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today launched the ASBFEO Small Business Pulse – a global first combination of …

SPEECH TO COSBOA NATIONAL SMALL BUSINESS SUMMIT

SPEECH

Australian Small Business and Family Enterprise Ombudsman Bruce Billson.

Speech to COSBOA National Small Business Summit

I particularly want to acknowledge Matthew (Addison), Luke (…

… SPEECH TO COSBOA NATIONAL SMALL BUSINESS SUMMIT 04 April 2024 SPEECH Australian Small … Currently 8% of our small business owning fraternity are under the age of 30, half what it was in the 1970s.  70% of …

Media Centre item
Transcript
ASBFEO Live

Surge in Small Businesses worried about being paid

New figures from the Australian Small Business and Family Enterprise Ombudsman reveal a 50 per cent jump in requests for help from distressed business owners who are fearful that another business who owes them money has become insolvent or who are…

… Surge in Small Businesses worried about being paid 02 September 2024 New figures from the Australian Small Business and Family Enterprise Ombudsman reveal a 50 per cent …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment Times for Small Business with 2CC Canberra

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

14 November 2022

…

… TRANSCRIPT: Payment Times for Small Business with 2CC Canberra 14 November 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

Help at hand for small businesses

Originally Published in The Canberra Times

By Bruce Billson

Vibrant, culturally and linguistically diverse small businesses are essential to growing our economy.

WE ALL depend on the small and family-run businesses in our lives - from…

… Help at hand for small businesses 14 April 2025 Originally Published in The … group of passionate people who are carving out small business livelihoods and making significant contributions to … First Nations Australians small business owners are under-represented in the limited data that is available, with …

Media Centre item
Op-ed
ASBFEO Live

Opening statement to Senate Estimates

Australian Small Business and Family Enterprise Ombudsman Bruce Billson opening statement to Senate Estimates

It is often said that small business is the engine room of the economy. We must ensure that small and family business…

… statement to Senate Estimates 04 June 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … small business to enforce their rights and seek justice under the laws and protections Parliament has already put in …

Media Centre item
News
ASBFEO Live

Small businesses can't be held to the same privacy standards

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected and only…

… Small businesses can't be held to the same privacy standards … and stored by businesses - whether they are large or small - will be protected and only used for the reasons it was provided. It is not credible for small business to continue to have a blanket exemption from …

Media Centre item
Op-ed
ASBFEO Live

Small business is in decline and it's a big deal

Originally published on Kochie's Business Builders

By Bruce Billson

Small business is a big deal, but sadly not as big as it used to be. Yes, it’s still the ‘engine-room’ of the nation, contributing much to our communities, employment…

… Small business is in decline and it's a big deal 11 February 2025 Originally published on Kochie's Business Builders By Bruce Billson Small business is a big deal, but sadly not as big as it used …

Media Centre item
Op-ed
ASBFEO Live

Payment Times Reporting Regulator’s Report

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew, ABC NewsRadio.

20 July 2022

Subject: Payment Times…

… Regulator’s Report 20 July 2022 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson … own payment terms offered to small business. With just under half of big companies paying over 80% of their …

Media Centre item
Transcript
ASBFEO Live

14 steps to energise enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio WA

Subject: 14 Steps to energise enterprise, small business conditions, family business succession, lowering…

… 14 steps to energise enterprise 13 August 2024 Australian Small Business and Family Enterprise Ombudsman Bruce Billson … as well. There's only 8% of current small business owners under the age of 30, yet in the ‘70s, it was 17%. So …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

26 June 2023

Subject:

Micro,…

… TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report 26 June 2023 Australian Small … Oly Peterson And that's important. But for younger people under 30, Bruce, I see a stat in your report, that shows just …

Media Centre item
Transcript
ASBFEO Live

What happens when builders go bust

Originally published in the Canberra Times.

By Bruce Billson.

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

The combination of…

… latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along. The … and 13 interest rate rises are taking their toll on small and family businesses. Over the past year, there's been …

Media Centre item
Op-ed
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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