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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
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    • Handling debts
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    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
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    • Climate-related financial disclosures
    • Disaster preparation and recovery
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    • ‘Small Business, Big Dreams’ Fact Sheet
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
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      • Western Australia
      • Tasmania
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      • Australian Capital Territory
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    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (102)
  • Media Centre item (22)
  • Report (5)
  • Submission (4)

Media Section

  • Media Centre (21)

Media Source

  • ASBFEO Live (22)

Dispute support

… appropriate resolution service to help you resolve your business dispute. The most appropriate service for your … platform’s policy on dispute resolution, which is often under terms of use, is particularly helpful. The dispute … be able to help. IDCARE provides eligible sole traders and small businesses with specialist support and guidance when …

Basic page

… appropriate resolution service to help you resolve your business dispute. The most appropriate service for your … platform’s policy on dispute resolution, which is often under terms of use, is particularly helpful. The dispute … be able to help. IDCARE provides eligible sole traders and small businesses with specialist support and guidance when …

Dispute case studies

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … resolution. Contract disputes Termination fee waived for small business  Due to financial stress, a small business was … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Basic page

… Guidelines for legal advice under the small business dispute help service 1. Purpose … These guidelines set out the policies and processes for a small business in dispute with another business or government … Guidelines for legal advice under the small business dispute help service …

… Payment disputes Self-help tools and support A small business working remotely for a start-up was not paid for its … advised they were not receiving commission payments owing under the contract in place between the parties. The … Self-help tools and support A small business working remotely for a start-up was not paid …

… Other disputes Managing financial hardship We assisted a small business owner who applied for finance from a financial … unforeseen health issues. Because of the health issues the small business owner could no longer work and was living on … Managing financial hardship We assisted a small business owner who applied for finance from a financial …

… Contract disputes Termination fee waived for small business  Due to financial stress, a small business was … she started investigations. She discovered she was still under contract to the local paper, even though she had never … Termination fee waived for small business  Due to financial stress, a small business was …

February 2026 Small Business Pulse - Resilience, realism and resolve shape the small business outlook

Resilience, realism and resolve shape the small business outlook

February 2026

Key highlights:The ASBFEO Small Business Pulse increased by 0.1% in the three months to February 2026, marking the…

… February 2026 Small Business Pulse - Resilience, realism and resolve shape the … they are about the business of running the business under pressure – and doing so without a compliance misstep. … Resilience, realism and resolve shape the small business outlook February 2026 Key highlights: The …

Media Centre item
Media Releases
ASBFEO Live

… over 8,000 followers to have her accounts restored. The small business owner would use the digital platform to showcase her … the digital platform and the accounts were reinstated in under two weeks. The small business wrote thanking us for our … over 8,000 followers to have her accounts restored. The small business owner would use the digital platform to …

Small businesses renewal accelerates as owners embrace growth and transformation

Key highlights: ASBFEO Small Business Pulse November 2025

The ASBFEO Small Business Pulse increased by 0.8% in the three months to November 2025 – the third consecutive quarterly increase. It increased 0.5% compared to the same…

… Small businesses renewal accelerates as owners embrace growth … 03 December 2025 Key highlights: ASBFEO Small Business Pulse November 2025 The ASBFEO Small Business Pulse … including penalty rates, casual staff and staff aged under twenty-one. “Concerns about other regulatory …

Media Centre item
Media Releases
ASBFEO Live

… Disputes Contract cancelled without cancellation fee A small business owner entered into a contract with a lead generation … she started investigations. She discovered she was still under contract to the local paper, even though she had never … Contract cancelled without cancellation fee A small business owner entered into a contract with a lead …

… Commentary The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today launched the ASBFEO Small Business Pulse – a global first combination of … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has …

ASBFEO marks 10 years of assistance and advocacy for Australia’s small and family businesses as Bruce Billson bids farewell

On 11 March, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is marking 10 years of advocating for small and family businesses, reflecting a decade of practical support, dispute resolution and advocating for fairer rules that…

… marks 10 years of assistance and advocacy for Australia’s small and family businesses as Bruce Billson bids farewell 10 March 2026 On 11 March, the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is marking … family businesses to start, grow and succeed.  Established under the Australian Small Business and Family Enterprise …

Media Centre item
Media Releases
ASBFEO Live

… the Ombudsman Almost 98% of businesses in Australia are small businesses – some 2.5 million which generate nearly … is truly worthy of recognition and celebration. Small business is a big deal.  But just back in 2006, small … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

Access to low cost advice for disputes

… ASBFEO may offer limited low-cost legal advice to eligible small businesses in dispute with another business or government agency.  This may be offered at 2 … dispute resolution in relation to a relevant action under s65 of the Australian Small Business and Family …

Basic page

ASBFEO Small Business Pulse

… ASBFEO Small Business Pulse Resilience, realism and resolve shape the small business outlook February 2026 Key highlights: The … they are about the business of running the business under pressure – and doing so without a compliance misstep. … Small Business Pulse is a world-leading index that provides …

Basic page

… 2. Demographics of small business apprentices and trainees Sex [1] Three quarters of … in-training employed by small business were aged 24 and under in September 2022. These were mainly in the … of apprentices and trainees in-training employed by small business in September 2022 were male. These were mainly …

ASBFEO calls for improvements to enterprise environment to enable small business success

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging the Federal Government to deliver practical, targeted measures in the 2026–27 Budget to reduce costs, restore confidence and remove barriers that are holding back…

… calls for improvements to enterprise environment to enable small business success 02 March 2026 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Media Centre item
Media Releases
ASBFEO Live

Help small businesses thrive this MSME Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, urges all Australians to recognise the hard work and entrepreneurial spirit of the people driving our 2.5 million small businesses on World Micro, Small and Medium-sized…

… Help small businesses thrive this MSME Day 26 June 2025 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, … Help small businesses thrive this MSME Day …

Media Centre item
Media Releases
ASBFEO Live

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… Budget continues targeted relief as small businesses hope for recovery 25 March 2025 The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … for the additional $155.5 million to the ATO to tackle under-reporting and ‘cashies’ is properly targeted so that it …

Media Centre item
Media Releases
ASBFEO Live

… Financial Wellbeing Resources for Small Business and Family Enterprise Owners ASBFEO’s Tax Concierge … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) … and CDDA scheme We provide a Tax Concierge Service to help small business navigate the Administrative Appeals Tribunal …

… the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the … by business size Size of business 19 years and under 20 to 24 years 25 to 44 years 45 years and over Total 1 … the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the …

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT 18 November 2024 The Australian Small Business and Family Enterprise Ombudsman, Bruce … The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT …

Media Centre item
Media Releases
ASBFEO Live

… Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another … advised they were not receiving commission payments owing under the contract in place between the parties. The … Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with …

… Guidelines for legal advice under the small business dispute help service 1. Purpose …

14 steps to boost Australia’s small and family businesses

… 14 steps to boost Australia’s small and family businesses The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

Report

… Other Full refund received for unwanted advertising A small business owner had an advertising app on his phone that had not been active for over a year. When the small business owner bought a new phone, the advertising … Full refund received for unwanted advertising A small business owner had an advertising app on his phone that …

… ASBFEO Small Business Pulse February 2026 The ASBFEO Small Business Pulse increased by 0.1% in the three months to … they are about the business of running the business under pressure – and doing so without a compliance misstep. … The ASBFEO Small Business Pulse increased by 0.1% in the three months to …

… Payment disputes Self-help tools and support A small business working remotely for a start-up was not paid for its … advised they were not receiving commission payments owing under the contract in place between the parties. The …

New protections will blunt ‘too sharp by half’ conduct that harms small businesses

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has enthusiastically welcomed the Australian Government’s commitment to introduce protections for small and family businesses harmed by unfair business trading practices. 

…

… will blunt ‘too sharp by half’ conduct that harms small businesses 14 March 2025 The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has … will blunt ‘too sharp by half’ conduct that harms small businesses …

Media Centre item
Media Releases
ASBFEO Live

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