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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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  • Media Centre item (286)
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  • Media Centre (272)
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Success story type

Welcome win for government procurement contracts

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

Changes to Commonwealth procurement rules that take effect today will create more opportunities for small business to win government contracts, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“There is no…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes cancellation and suspension of Australian credit licences

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed ASIC’s announcement that they have cancelled or suspended Australian credit licences for failing to be a member of the Australian Financial Complaints Authority (…

Media Centre item
News
ASBFEO Live

New low-cost support to help small and family businesses resolve disputes

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESS OWNERS GETTING OLDER

Australia’s small business owners are rapidly getting older as the proportion of younger entrepreneurs shrinks, according to research from the Australian Small Business and Family Enterprise Ombudsman.

Ombudsman Bruce Billson said the most…

… aged over 50,” Mr Billson said. “The Intergenerational Report being released by the Treasurer this week highlights … aged over 50,” Mr Billson said. “The Intergenerational Report being released by the Treasurer this week highlights …

Media Centre item
Media Releases
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

Media Centre item
Op-ed
ASBFEO Live

… expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has … expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has …

Ombudsman launches Review of Discretionary Mutual Fund proposal

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has today launched a Review of the Discretionary Mutual Fund proposed for small businesses in the amusement, leisure and recreation sector unable to secure essential insurance…

… address insurance issues faced by the sector.”   A final report is expected to be completed in August. … The … address insurance issues faced by the sector.”   A final report is expected to be completed in August. … Ombudsman …

Media Centre item
Media Releases
ASBFEO Live

… mitigated by enhanced preparedness and resilience. The 2020 Royal Commission into National Natural Disaster … Recommendation 10.1 of the Royal Commission’s final report was that ‘State and Territory Governments should … the Ombudsman to undertake an Inquiry and provide a Report to the Minister by 18 March 2022. The Inquiry looked …

… mitigated by enhanced preparedness and resilience. The 2020 Royal Commission into National Natural Disaster … Recommendation 10.1 of the Royal Commission’s final report was that ‘State and Territory Governments should … the Ombudsman to undertake an Inquiry and provide a Report to the Minister by 18 March 2022. The Inquiry looked …

Small biz needs all the help it can get

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Daily Telegraph.

Small business is a big deal. But not as big as it used to be. Economic contribution has dropped from 40 per cent to 33 per cent since 2006 and share…

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Daily Telegraph.

Small business is a big deal. But not as big as it used to be. Economic contribution has dropped from 40 per cent to 33 per cent since 2006 and share…

Media Centre item
Op-ed
ASBFEO Live

… in the face’ for small businesses at these challenging times. We must continue to seek to abate these challenges … The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Women owned small business

Originally published in The Canberra Times

By Bruce Billson

More and more women are creating new businesses to find solutions to everyday problems.

About 35 per cent of small businesses are owned or led by women.

This is double…

… 31 March 2025 Originally published in The Canberra Times By Bruce Billson More and more women are creating new … for women. … Originally published in The Canberra Times By Bruce Billson More and more women are creating new …

Media Centre item
Op-ed
ASBFEO Live

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Natural Disaster Preparedness and Resilience Inquiry Report • Executive Summary • Recommendations • Terms of … mitigated by enhanced preparedness and resilience. The 2020 Royal Commission into National Natural Disaster … Recommendation 10.1 of the Royal Commission’s final report was that ‘State and Territory Governments should …

Report

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

Media Centre item
Op-ed
ASBFEO Live

Mature age workers may help ease staff shortages this festive season

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

Mature age workers may help ease staff shortages this festive season

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging small and family businesses to welcome applications from all-ages…

Media Centre item
Media Releases
ASBFEO Live

New rules to allow small business tradies to follow the work

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

… The Australian Government’s Mutual Recognition Amendment Bill 2021, will make it easier for skilled workers to take up … The Australian Government’s Mutual Recognition Amendment Bill 2021, will make it easier for skilled workers to take up …

Media Centre item
Media Releases
ASBFEO Live

Franchising Code reforms help level playing field for franchisees

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the significant reforms to the Franchising Code of Conduct announced by the Australian Government today will help level the playing field across the franchising sector.…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman calls on Australia Post to support food producers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has called on Australia Post to defer its plans to stop delivering perishable goods, saying this would be a crushing blow to small business producers.

Mr Billson says…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes Commonwealth Bank announcement on least cost routing

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson today welcomed the announcement by the Commonwealth Bank that it will automatically lower costs incurred by small businesses and family enterprises with a turnover of less than…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes ‘norms’ of acceptable commercial conduct test for unconscionable conduct

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the landmark decision of the Full Federal Court to make ‘a sufficient departure from the norms of acceptable commercial behaviour’ a test of whether conduct is ‘…

Media Centre item
Media Releases
ASBFEO Live

Everyone’s a critic, but small businesses need kindly customers

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

Everyone’s a critic, but small businesses need kindly customers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is urging people to refrain from posting negative online reviews, as short-staffed…

Media Centre item
Media Releases
ASBFEO Live

Why it’s time to celebrate our hard-working self-employed

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

Originally published in Kochie's Business Builder.

We rightly honour and respect people for the livelihoods they carve out and the contribution they make to workplaces and the economy. But what is often missed as a vital and valued path to…

Media Centre item
Op-ed
ASBFEO Live

… although they remain below pre-pandemic levels.  “Payment disputes are often an early warning sign of cash flow …

Ombudsman to host feedback sessions in natural disaster-hit areas

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

MEDIA STATEMENT

 

Ombudsman to host feedback sessions in natural disaster-hit areas

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) Bruce Billson is set to visit…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman congratulates enterprising Western Sydney Women

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has congratulated the winners of the Western Sydney Women Awards, many of whom are outstanding small and family business owners.

The awards, held virtually last night,…

Media Centre item
Media Releases
ASBFEO Live

Ombudsman welcomes red tape buster for tradies, licensed workers

MEDIA STATEMENT

 

Ombudsman welcomes red tape buster for tradies, licensed workers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business…

MEDIA STATEMENT

 

Ombudsman welcomes red tape buster for tradies, licensed workers

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business…

Media Centre item
Media Releases
ASBFEO Live

OMBUDSMAN WELCOMES FRANCHISING REVIEW AND APPOINTMENT OF REVIEWER

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the Australian Government’s announcement of a review of the effectiveness of the regulatory framework that underpins the positive commercial…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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