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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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  • Media Centre item (285)
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  • Media Centre (271)
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  • ASBFEO Live (285)

Success story type

Senate Economics Legislation Committee (the Committee) - inquiry into the Financial Accountability Regime bill and other related bills

… - inquiry into the Financial Accountability Regime bill and other related bills Date Fri, 10/07/2022 - 12:00 … inquiry into the Financial Accountability Regime bill and other related bills (1384).pdf pdf 302.03 KB Summary … - inquiry into the Financial Accountability Regime bill and other related bills … Senate Economics Legislation …

Submission

Storm clouds to clear for Northern Australian small businesses

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says insurance premiums will be more affordable for small businesses in Northern Australia, under a new Federal Government scheme to launch next year.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

About us

… for ASBFEO’s input into the Treasury departments annual report.  ASBFEO Key Performance Indicators include: … This review was led by Ms Su McCluskey with the final report provided to the Minister.  Australian Small Business … review was led by Ms Carmel McGregor PSM and the final report was provided to the Minister in June 2021. Freedom of …

Basic page

Thriving Indigenous business sector contributing billions to economy

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to support Indigenous businesses, as the nation celebrates NAIDOC WEEK 2021.

Mr Billson says the Indigenous business sector is one of the…

… and vegetables. “In fact, indigenous businesses are 100 times more likely to employ other indigenous staff according … and vegetables. “In fact, indigenous businesses are 100 times more likely to employ other indigenous staff according …

Media Centre item
Media Releases
ASBFEO Live

… in the face’ for small businesses at these challenging times. We must continue to seek to abate these challenges … in the face’ for small businesses at these challenging times. We must continue to seek to abate these challenges …

Women recognised as key drivers of business growth on World MSME Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has recognised the rise of ‘womenpreneurs’ and the key role women will play in driving future business growth on World MSME Day (Sunday 27 June, 2021).

World…

… community,” Mr Billson says. “Our Small Business Counts report noted ABS data revealing 40% of small businesses have … community,” Mr Billson says. “Our Small Business Counts report noted ABS data revealing 40% of small businesses have …

Media Centre item
Media Releases
ASBFEO Live

… or as or as otherwise agreed with the small business.   6. Payment Stage 1 Preliminary Advice:   A co-payment of $100 is required from the small business.  It must … practitioner. Stage 2 Pre-ADR Advice – Generally no co-payment is required from the small business at the time of …

Ombudsman welcomes support for small businesses in lockdown

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the additional support to small businesses impacted by protracted lockdowns, announced by the Australian Government.

From week four of the lockdown, small…

… “Unfortunately there has been a worrying deterioration in payment times over recent months. Now is not the time to delay paying … “Unfortunately there has been a worrying deterioration in payment times over recent months. Now is not the time to …

Media Centre item
Media Releases
ASBFEO Live

Access to capital still a barrier for women-led small businesses

Access to capital is still a significant barrier to growth for women-led small businesses, according to new research conducted by the Australian Small Business and Family Enterprise Ombudsman’s (ASBFEO) office.

An ASBFEO survey of more than 600…

… decade have been founded by women ( Xero Boss Insights 2020 ) and there has been a 46% jump in women business owners … ( ABS ). “The recent State of Australian Startup Funding report found 82% of female founders believe gender impacted … ( ABS ). “The recent State of Australian Startup Funding report found 82% of female founders believe gender impacted …

Media Centre item
Media Releases
ASBFEO Live

Least Cost Routing

… fees’ are charged by schemes, acquirers, and issuers (payment service providers) to facilitate card-based payments … and Family Enterprise Ombudsman (ASBFEO) has prepared this report with insights from CMSPI Pty Ltd (CMSPI), a leading … competition in the debit card market by ensuring a payment is processed via the least-cost route. Merchants …

Report

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

… 20 January 2025 Originally published in The Canberra Times By Bruce Billson The "dirty boots people" is what one … and family businesses and at these challenging economic times, more need to know how we can help. At a time when most … to help many more. … Originally published in The Canberra Times By Bruce Billson The "dirty boots people" is what one …

Media Centre item
Op-ed
ASBFEO Live

Discretionary Mutual Fund Review (2021)

… Enterprise Ombudsman, Bruce Billson, released the final report on the insurance crisis facing Australia’s amusement, leisure, and recreation sector. The report, The Show Must Go On , finds a Discretionary Mutual … in a hardened global insurance market. Building on this report supporting the Australian Amusement, Leisure and …

Report

A ridiculous situation has many caught short looking for justice

Originally published in The Canberra Times.

By Bruce Billson.

Every small business deserves the right to be able to rely upon the safeguards, legal protections and business "bumper rails" that support fair conduct and competition in our…

… justice 29 April 2024 Originally published in The Canberra Times. By Bruce Billson. Every small business deserves the … desperately needed. … Originally published in The Canberra Times. By Bruce Billson. Every small business deserves the …

Media Centre item
Op-ed
ASBFEO Live

Small businesses can't be held to the same privacy standards

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

The public rightly expects any personal information collected and stored by businesses - whether they are large or small - will be protected and only…

… Bruce Billson. Originally published in the Canberra Times. The public rightly expects any personal information … handling personal information need to evolve with the times. That is why my office has been working with the … the business's ability to operate. The latest chilling report from the Australian Cyber Security Centre is that a …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman praises ATO small business independent review service

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the ATO’s decision to turn its small business independent review service into a permanent offering, following a highly successful pilot program.

Mr Billson…

… to implement a key recommendation in our recently released report:  A tax system that works for small business which … to implement a key recommendation in our recently released report:  A tax system that works for small business which …

Media Centre item
Media Releases
ASBFEO Live

Make this Easter sweet for small and family businesses: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

Media Centre item
Media Releases
ASBFEO Live

Checking the pulse of small businesses across Australia

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Small business is the beating heart of our communities and our economy, so it is crucial to check the pulse of such an important sector to measure its…

… Bruce Billson. Originally published in the Canberra Times. Small business is the beating heart of our communities … increased, although they remain below pre-pandemic levels. Payment disputes are often an early warning sign of cash flow … increased, although they remain below pre-pandemic levels. Payment disputes are often an early warning sign of cash flow …

Media Centre item
Op-ed
ASBFEO Live

OP-ED: Big tech must do better by small biz

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

Bruce Billson 

Published in The Daily Telegraph and the Courier-Mail

15 October 2024

When a small business has a problem with a Big Tech digital platform - such as having your account shut down after being hacked…

Media Centre item
Op-ed
ASBFEO Live

Ombudsman overwhelmed by natural disaster-impacted small business survey response

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has thanked the 2,000 small and family businesses which have completed an online survey as part of the Small Business Natural Disaster Preparedness and Resilience Inquiry.…

Media Centre item
Media Releases
ASBFEO Live

Celebrate family businesses this National Family Business Day

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson is encouraging Australians to celebrate and support family businesses on National Family Business Day.

Speaking in a video marking the day, Mr Billson says family…

… and get behind local community organisations and events. “Times are still incredibly tough for so many family … and get behind local community organisations and events. “Times are still incredibly tough for so many family …

Media Centre item
Media Releases
ASBFEO Live

Budget continues targeted relief as small businesses hope for recovery

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s 2025-26 Federal Budget was ‘the sequel’ to last year’s, offering modest targeted measures to help small and family business deal with specific current pain…

… margins will welcome the continuation of modest energy bill relief,” Mr Billson said.  “Cost-of living increases are … margins will welcome the continuation of modest energy bill relief,” Mr Billson said.  “Cost-of living increases are …

Media Centre item
Media Releases
ASBFEO Live

It's time to celebrate Australia's small businesses

Originally published in The Canberra Times.

By Bruce Billson.

It is often said small business is the engine room of the economy. We must ensure small and family business can fire on all cylinders - not have a cylinder taken out.

We…

… 15 April 2024 Originally published in The Canberra Times. By Bruce Billson. It is often said small business is … enterprise. … Originally published in The Canberra Times. By Bruce Billson. It is often said small business is …

Media Centre item
Op-ed
ASBFEO Live

Checking on the Pulse of Aussie small businesses

Originally published in The Canberra Times

By Bruce Billson

The ASBFEO February Small Business Pulse makes it clear that while an interest rate cut may provide some modest relief to financing costs and a slight nudge to consumer demand, the…

… 03 March 2025 Originally published in The Canberra Times By Bruce Billson The ASBFEO February Small Business … weak and challenging. High business input costs, lengthy payment times and difficulty finding suitable staff continue … Two in five cases that come to my office involve a payment dispute and it continues to be the biggest issue, …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman launches small business natural disaster preparedness inquiry

MEDIA STATEMENT

 

Ombudsman launches small business natural disaster preparedness inquiry

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has launched an…

… event.” The inquiry follows a recommendation in the 2020 Royal Commission into Natural Disaster Arrangements that … and communities”. A recent Deloitte Access Economics report found that 97% of government disaster-related … and communities”. A recent Deloitte Access Economics report found that 97% of government disaster-related …

Media Centre item
Media Releases
ASBFEO Live

Supporting small businesses should come with a sense of urgency

Originally published in The Canberra Times

By Bruce Billson

With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.

…

… urgency 17 March 2025 Originally published in The Canberra Times By Bruce Billson With election talk building and … for the year ahead. … Originally published in The Canberra Times By Bruce Billson With election talk building and …

Media Centre item
Op-ed
ASBFEO Live

… Commission into National Natural Disaster Arrangements The 2020 Royal Commission into National Natural Disaster … [1] Recommendation 10.1 of the Royal Commission’s final report was that “State and territory governments should … Ombudsman will commence the inquiry immediately and will report to the Minister no later than 18 March 2022. [1] …

OCTOBER 2022 BUDGET

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget handed down by the Australian Government will provide welcome capability building, mental health and financial advice support for small businesses and…

Media Centre item
Media Releases
ASBFEO Live

We need to keep putting wind in the sails of our enterprising women and men

Originally published in The Canberra Times

By Bruce Billson

As we return to business as usual after the election, I am hopeful that the incoming government will have a very strong and prominent focus on small and family businesses. It is…

… and men 12 May 2025 Originally published in The Canberra Times By Bruce Billson As we return to business as usual … will stand to benefit from the additional modest energy bill relief and targeted tax cuts for sole traders, … annual rate of 3.4 per cent over the three years between 2020-21 to 2023-24. Over this period, the health care and …

Media Centre item
Op-ed
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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