… 24 November 2025 Originally published in The Canberra Times. By Bruce Billson. While there can be many joys of … business-to-business disputes ASBFEO assists with involve payment disputes - small businesses just wanting to be paid … growing number of small businesses who turn to ASBFEO for payment dispute assistance are worried that the recalcitrant …

… involving digital platform providers, and since July 2020 the Ombudsman has taken on more 236 cases involving … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service … with scammers only removing them once they receive payment. “Most disturbingly, there are commercial service …

… and Consumer Commission’s (ACCC)  Supermarket Inquiry report confirms that the supermarket sector is highly … Ombudsman. Mr Billson welcomed the release of the ACCC’s report and expressed encouragement at the Government’s … and community vitality”, Mr Billson said.   The ACCC’s report notes ASBFEO’s citing of results of the Independent …

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so the … account recovery (should you need it). Create a separate payment method that is only used for your social media … all users require full admin access. “If you are hacked, report your issue immediately to the platform and make sure …

… The latest data, published in the ASBFEO Quarterly Report, reveals 26% of cases relate to digital services. “The … about the Tax Concierge Service and the Quarterly Report. MEDIA CONTACT: 0448 467 178 … The latest data, published in the ASBFEO Quarterly Report, reveals 26% of cases relate to digital services. “The …

… 01 August 2023 Originally published by The Canberra Times. WHEN Paul, the proprietor of Zenbar Massage, was … the marketing service and within two months negotiated the payment of all the funds owed to Paul. Having the ombudsman … involved made all the difference, he told The Canberra Times . "It is hard as a small business to constantly try to …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

2BS Bathurst

Subject: Don’t be a 3G switch-off casualty

Dusty Fitzpatrick

The Australian Small…

… reforms around cyber risk management, Digital ID, payment times, deepening the digital engagement of small business and … reforms around cyber risk management, Digital ID, payment times, deepening the digital engagement of small business and …

… for ASBFEO’s input into the Treasury departments annual report.  ASBFEO Key Performance Indicators include: … for ASBFEO’s input into the Treasury departments annual report.  ASBFEO Key Performance Indicators include: …

… be sent to inquiries@asbfeo.gov.au by 1 July 2023. A final report with recommendations will be given to the Australian … be sent to inquiries@asbfeo.gov.au by 1 July 2023. A final report with recommendations will be given to the Australian …

… he said. “Scammers may sign you up for a single or monthly payment which they take from your credit card but they … a scam should contact the new National Anti-Scam Centre’s ‘Report a Scam’ page on their website  www.scamwatch.gov.au/report-a-scam Or they can contact  www.asbfeo.gov.au   MEDIA …

… The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … remains weak. Small business owners continue to report how difficult it is to navigate the complex workplace … for ASBFEO’s help reflect these cash flow concerns. Payment disputes continue to be the most common dispute our …

… Natural Disaster Preparedness and Resilience Inquiry report included 16 recommendations. “It is clear from our … clarity and certainty of the support available.” The report found that governments at all levels and the business … disasters.” Among the recommendations and findings, the report says: There should be a “certainty of response” for …

… 17 February 2025 Originally published in the Canberra Times By Bruce Billson We need to do more to support small … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

… cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. Business … assistance from ASBFEO, our recently released Quarterly Report shows that concern about cashflow and payment disputes … cashflow concerns, digital impacts, cyber threats, poor payment times and an ever-changing business landscape. …

… June, and that trend is widely expected to continue with payment times stretching out. “Bringing back temporary protections … June, and that trend is widely expected to continue with payment times stretching out. “Bringing back temporary protections …

… us after receiving an unexpectedly high electricity bill, which they believed was based on incorrect meter … significantly reduced, and an agreement was reached for payment in instalments.  The business expressed gratitude for … penalty would increase to $1,000 for each subsequent late payment.  Around 21 days into the agreement, the small …

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… “Dr Schaper has produced a well-researched and thoughtful report for the Australian Government and we support the report and the majority of his sensible recommendations to … “Dr Schaper has produced a well-researched and thoughtful report for the Australian Government and we support the …

… respect 10 June 2024 Originally published in the Canberra Times. Australia's small businesses have been treated in a … Originally published in the Canberra Times. Australia's small businesses have been treated in a …

… credit notice or default listing, and accessing a credit report and credit scores  A default credit notice is a formal … steps to avoid this outcome – such as negotiating a payment plan with your creditor. A default listing can … related information, which is then used to make the credit report and scores. Moneysmart.gov.au is a helpful website …

… Enterprise Ombudsman, Bruce Billson, released the final report on the insurance crisis facing Australia’s amusement, leisure, and recreation sector. The report, The Show Must Go On , finds a Discretionary Mutual … in a hardened global insurance market. Building on this report supporting the Australian Amusement, Leisure and …

… has been heard,” Mr Billson said.  “The latest chilling report from the Australian Cyber Security Centre is that a … details.  “The unsuspecting customer is expecting the bill and probably knows the amount they have to pay so when … their digital infrastructure and the criminals demand a payment for to access your own information.”   Mr Billson …

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the introduction of legislation into Federal Parliament that will create a “designated-complaints” mechanism to fast-track serious disputes for small businesses…

…   Mr Billson also urged the independent review of the 2020 General Insurance Code of Practice, now under way, to …   Mr Billson also urged the independent review of the 2020 General Insurance Code of Practice, now under way, to …

… Business Pulse did not reflect a COVID-related fall in 2020 as government support measures outweighed other economic … from a culturally and linguistically diverse background report less confidence in finding business information than … from a culturally and linguistically diverse background report less confidence in finding business information than …

… get this wrong”. But even big businesses struggle at times to get all things right.  So just imagine how difficult … five requests for help from a small business relate to a payment dispute. Too often that first party that is slow to … five requests for help from a small business relate to a payment dispute. Too often that first party that is slow to …

… there is currently no obligation for small business to report information relating to their GHG emissions, if SMEs … there is currently no obligation for small business to report information relating to their GHG emissions, if SMEs …