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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
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    • How Digital Marketing Providers can impress small business clients
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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Success story type

Transcript: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ricardo Gonçalves. 

SBS On The Money

Subject: Small business natural disasters preparedness and…

Media Centre item
Transcript
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… year. The biggest contributor to these losses were payment redirection scams.  Mr Billson said small businesses … it lands in the customer's inbox, it looks legit and is a bill they were expecting so they pay it. The money goes to … owners who fear they have fallen victim should contact the Report a Scam website www.scamwatch.gov.au/report-a-scam and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business natural disasters and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Bridie Tanner. 

ABC North Coast 

Subject: Small business natural disasters and resilience …

… place in a disaster? The Australian Government requested a report from the Small Business Ombudsman which found that … to make sure that businesses are prepared and supported in times of disaster.  Australian Small Business and Family … solely being focused on the very important work, and at times expensive work, of the disaster response and recovery.  …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

Media Centre item
Transcript
ASBFEO Live

Ombudsman’s report says the show must go on

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s amusement, leisure, and recreation sector. 

“There is a clear and present…

… Ombudsman’s report says the show must go on 20 October 2021 The … Ombudsman, Bruce Billson, has today released an interim report into the insurance crisis facing Australia’s … by metro and regional shows and amusement parks.”  The report, The Show Must Go On, explores whether a Discretionary …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… is just the start of it, and there are matters such as payment for ad spends or where other customers on your … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually … pause mechanisms if someone oddly changes authorities for payment or things of that kind, which might be the … by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… A quick ‘tap and go' has made it very easy to make a payment for something we need. We're not restricted to having … it to their prices. Everyone loses - except the banks and payment companies. We all know the rising cost of living, … in promoting this either. Average transaction costs in 2020-21 were six per cent of the transaction value compared …

Media Centre item
Op-ed
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can … that they just wanted certainty. But until a Bill passes Parliament, they cannot know what the final law … for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates … seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates …

Media Centre item
Transcript
ASBFEO Live

Small business worth more than half a trillion dollars to the Australian economy

The economic contribution of small business to the Australian economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

The value of small…

… economy has topped half a trillion dollars, according to a report released today by the Australian Small Business and … one-third of Australia’s GDP. The Small Business Matters report has been released to coincide with World Micro, Small and Medium-sized Enterprises Day on 27 June. The report also shows that Australia’s 2.5 million small …

Media Centre item
Media Releases
ASBFEO Live

… Enterprise Ombudsman, Bruce Billson, released the final report on the insurance crisis facing Australia’s amusement, leisure, and recreation sector.  The report,  The Show Must Go On , finds a Discretionary Mutual … in the industry. The interim report followed  ASBFEO's 2020 inquiry into the insurance market for small businesses , …

3G shutdown to affect small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G shutdown to affect small, family and farming businesses

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

… fees’ are charged by schemes, acquirers, and issuers (payment service providers) to facilitate card-based payments … and Family Enterprise Ombudsman (ASBFEO) has prepared this report with insights from CMSPI Pty Ltd (CMSPI), a leading … competition in the debit card market by ensuring a payment is processed via the least-cost route. Merchants …

3G switch-off warning for small, family and farming businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson.

Radio 6PR Perth

Subject: 3G switch-off warning for small, family and farming businesses

Oliver Peterson…

… phone. So, let's think about that as three and a half times that glorious Optus Stadium of yours full of phone … phone. So, let's think about that as three and a half times that glorious Optus Stadium of yours full of phone …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: what small, family and farming businesses need to know about 3G shutdown

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

 16 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with John Mackenzie.

Radio 4CA Cairns

 

…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business disaster preparedness

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with David Dowsett.

ABC Radio Wide Bay

Subject: Small business…

Media Centre item
Transcript
ASBFEO Live

… Payment disputes Payment plan enables outstanding payment to be made A small business owner had an ongoing payment dispute with another business, which lasted over six …

SOME IMPORTANT END OF FINANCIAL YEAR INFORMATION FOR SMALL BUSINESS

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July, says Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman…

… to ensure that SG payments arrive on time, as processing times for payments made through a clearing house can vary and … to ensure that SG payments arrive on time, as processing times for payments made through a clearing house can vary and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Budget 2024-25

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC Canberra

Subject: Budget 2024-25

…

… the Small Business Debt Helpline, sadly, is a sign of the times. For many new customers aren't knocking their doors … the Small Business Debt Helpline, sadly, is a sign of the times. For many new customers aren't knocking their doors …

Media Centre item
Transcript
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Insolvency

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Elliott.

Radio 3AW

 

Subject: Insolvency figures, small business conditions…

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, the … Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of … Good business pays and the Register helps to encourage and report on that. Watch the full video here  … Bruce Billson, …

Media Centre item
News
ASBFEO Live

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… five requests for help from a small business related to a payment dispute while almost one-quarter of cases involved … make it difficult for a small business to pursue timely payment for their services. In one case a government … last after paying their bills and staff, so slow payment can needlessly amplify the risks of business …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business digital marketing help

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

17 January 2024

Leon…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Creating a Small Business and Codes List for the Federal Circuit Court

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Radio Canberra

Subject: Creating a Small Business and Codes List…

Media Centre item
Transcript
ASBFEO Live

OMBUDSMAN’S SMALL BUSINESS GUIDE TO DEALING WITH DEBT

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has released a guide to help small business navigate the challenge of paying or collecting a debt.

“Outstanding debts can be overwhelming for a small business – whether…

… and this can become worse when they don’t receive a payment they were expecting.” Mr Billson said a first step … money may be to pay any part they can and offer to enter a payment plan for the remainder owed. “It demonstrates your … another small business, had not paid their $20,000 bill for 180 days.  The delay, well beyond the usual payment …

Media Centre item
Media Releases
ASBFEO Live

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Regional bank branch closures

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Isla Evans.

ABC Radio South East NSW

 

Subject: Regional bank branch…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Supermarket inquiry, Federal Circuit Court Small Business and Codes List

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Business Now, Sky News

Subject: Supermarket inquiry, Federal…

Media Centre item
Transcript
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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