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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • ASBFEO Live (208)

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… to larger businesses tending to recover better after times of great turbulence, because they've got deeper balance … to larger businesses tending to recover better after times of great turbulence, because they've got deeper balance …

Media Centre item
Transcript
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… 11 November 2024 Originally published in the Canberra Times. By Bruce Billson. A good business pays its taxes, … come with the big responsibility of business ownership. Payment obligations are at the forefront of expectations as … meeting their obligations. In its recently released annual report, the Fair Work Ombudsman said it recovered $473 …

Media Centre item
Op-ed
ASBFEO Live

… us after receiving an unexpectedly high electricity bill, which they believed was based on incorrect meter … significantly reduced, and an agreement was reached for payment in instalments.  The business expressed gratitude for … penalty would increase to $1,000 for each subsequent late payment.  Around 21 days into the agreement, the small …

Surge in Small Businesses worried about being paid

New figures from the Australian Small Business and Family Enterprise Ombudsman reveal a 50 per cent jump in requests for help from distressed business owners who are fearful that another business who owes them money has become insolvent or who are…

… financial commitments. The Ombudsman, Bruce Billson, said payment disputes were an early warning sign of a cash flow … The data, published in the Ombudsman’s latest Quarterly Report, shows that since being created eight years ago, … another small business, had not paid their $20,000 bill for 180 days.  The delay, well beyond the usual payment …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… details and if there's any irregularities then hold up the payment. That's a good measure. That's the measure that's … building a home for us. We knew we were up for a progress payment. So we're expecting an invoice for $85,000 or … name and the banking account details, they'll stop the payment. Where there's a large payment that might not be your …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… in your press release today you say that you support the report and the majority of the sensible recommendations. Does … the headquarters. Is that sort of thing dealt with in this report?  Bruce Billson  No, that's been dealt with through … to be.  Leon Delaney   Well, one of the things that this report does recommend is an expansion of the powers of your …

Media Centre item
Transcript
ASBFEO Live

The stress of running a business doesn't vanish at closing time

Originally published in The Canberra Times

By Bruce Billson

This is a big time of year with lots going on. Reflecting on the year passed, catching up with those near and dear and perhaps setting some goals for the year ahead.

For…

… time 06 January 2025 Originally published in The Canberra Times By Bruce Billson This is a big time of year with lots … friends or family, being unable to pay an energy or phone bill, being late meeting mortgage, rent, car registration or … regularly taking the work of the business home and setting times to turn off the tech Allowing for short breaks, hobbies …

Media Centre item
Op-ed
ASBFEO Live

3G switch-off warning for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Becc Chave.

ABC Radio SA South East

Subject: 3G switch-off warning for small business

Becc Chave

Australia's 3G…

… stock levels are down and away you go. Some of the card payment tap-on things you see car parks, they've got 3G … reports that $500, $600, possibly more, to replace those payment tap-and-go systems, yet the things that they're … stock levels are down and away you go. Some of the card payment tap-on things you see car parks, they've got 3G …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: growing number of small business disputes with big tech digital platform providers, Ghostbusters, John McEnroe, weaponised product takedowns and the Digital Millennium Copyright Act.

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

…

… - they might also tap into a credit card or some other payment facility you have linked to your account that helps … - they might also tap into a credit card or some other payment facility you have linked to your account that helps …

Media Centre item
Transcript
ASBFEO Live

Energising enterprise

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Julie-anne Sprague.

Radio 6PR Perth

Subject: 14 Steps to energise enterprise

Julie-anne Sprague

There is a worrying…

… onto something there, but what we’re not onto is great times for small and family businesses. There’s plenty of … onto something there, but what we’re not onto is great times for small and family businesses. There’s plenty of …

Media Centre item
Transcript
ASBFEO Live

Making the ecosystem more supportive for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Lisa Millar.

ABC News Breakfast

Subject: 14 Steps to energise enterprise, tap-and-go merchant fees, digital platform disputes, small business…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older, AgQuip

 24 August 2023

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Susan Graham-Ryan.

ABC QLD

 

…

… is 50. And with the launch of the Intergenerational Report today, the population is aging and those business … really what young people are looking for? Has the economic times, and, you’d know across your listening audience how … petty crimes. You know, maybe that reflects the economic times, but losing livestock, having assets pinched, someone …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… domain name. Would you like to buy it off me’ for many times the sticker price of what it would cost if you … domain name. Would you like to buy it off me’ for many times the sticker price of what it would cost if you …

Media Centre item
Transcript
ASBFEO Live

Economic Roundtable and Small Business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ben Fordham.

2GB Sydney…

Media Centre item
Transcript
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… of the assistance cases raised with my office relate to payment times, and it's pleasing the Australian government has appointed former minister Craig Emerson to review the Payment Times Reporting Scheme introduced by the former … of the assistance cases raised with my office relate to payment times, and it's pleasing the Australian government …

Media Centre item
Op-ed
ASBFEO Live

Rising cost of small business insurance

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Eddie Williams.

ABC Radio South-East NSW

Subject: rising cost of small business insurance

Eddie Williams

Insurance…

… forget, move on with your life. But as we've seen so many times, Eddie, you pay for something called business … forget, move on with your life. But as we've seen so many times, Eddie, you pay for something called business …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Australian Government support for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jo Laverty.

ABC Radio Darwin

Subject: Australian Government support for small business, …

Media Centre item
Transcript
ASBFEO Live

… Enterprise Ombudsman, Bruce Billson, released the final report on the insurance crisis facing Australia’s amusement, leisure, and recreation sector.  The report,  The Show Must Go On , finds a Discretionary Mutual … in the industry. The interim report followed  ASBFEO's 2020 inquiry into the insurance market for small businesses , …

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… Small business Ombudsman's procurement report released 16 May 2024 The Australian Small Business and … boosting women-owned business opportunities and improving payment times.  ASBFEO is encouraged by the Government’s decision to … boosting women-owned business opportunities and improving payment times.  ASBFEO is encouraged by the Government’s …

Media Centre item
Media Releases
ASBFEO Live

Future of cash

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nadia Mitsopoulos.

ABC Radio Perth

Subject: Future of cash

 …

… and my guest this morning.  I don't know if you saw the report in the Australia Financial Review, but it is talking … and my guest this morning.  I don't know if you saw the report in the Australia Financial Review, but it is talking …

Media Centre item
Transcript
ASBFEO Live

Tradies and sub-contractors to be paid on time and in full, in ‘fairer go’ for construction

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) is encouraged by the Australian Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action to help ensure tradies and…

… Government’s response to the Murray Review of Security of Payment Laws, and welcomes the announcement of further action … One was hit by this cruel construction industry con four times! It can happen to anyone, even experienced contractors … when they should be ‘on the tools’.   “Security of payment is vital for small businesses – reliable cashflow is …

Media Centre item
Media Releases
ASBFEO Live

Future Made in Australia

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Ross Greenwood.

Sky News Business Now

Subject: 14 Steps to energise enterprise, small business and Future Made in Australia

Ross…

… more insolvency of business than ever before in recent times.  Bruce Billson And that’s right. Let's appreciate and … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge … But still the largest proportion of our cases are around payment disputes. Really pointing to that cash flow challenge …

Media Centre item
Transcript
ASBFEO Live

… Payment disputes Self-help tools and support A small business … a start-up was not paid for its services. Despite the non-payment, the small business continued working, hoping payment would eventually arrive. However, when the …

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… year. The biggest contributor to these losses were payment redirection scams.  Mr Billson said small businesses … it lands in the customer's inbox, it looks legit and is a bill they were expecting so they pay it. The money goes to … owners who fear they have fallen victim should contact the Report a Scam website www.scamwatch.gov.au/report-a-scam and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms; being locked out of social media accounts; fake reviews

 

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Casey Briggs.

ABC TV News Channel

Subjects: Small business problems…

… is just the start of it, and there are matters such as payment for ad spends or where other customers on your … is just the start of it, and there are matters such as payment for ad spends or where other customers on your …

Media Centre item
Transcript
ASBFEO Live

Dispute case studies

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

Basic page

TRANSCRIPT: Banking announcement to fight scams, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tom Connell.

Sky News

24 November 2023

Tom Connell…

… by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually … pause mechanisms if someone oddly changes authorities for payment or things of that kind, which might be the … by substituting a hacker’s BSB and account numbers. That payment is made and within moments it then gets usually …

Media Centre item
Transcript
ASBFEO Live

Least-cost system for making payments a win for all

Originally published in The Daily Telegraph.

A quick ‘tap and go' has made it very easy to make a payment for something we need.We're not restricted to having the right amount of cash in our pocket or wallet and paying by cheque is now…

… A quick ‘tap and go' has made it very easy to make a payment for something we need. We're not restricted to having … it to their prices. Everyone loses - except the banks and payment companies. We all know the rising cost of living, … in promoting this either. Average transaction costs in 2020-21 were six per cent of the transaction value compared …

Media Centre item
Op-ed
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can … that they just wanted certainty. But until a Bill passes Parliament, they cannot know what the final law … for Small Business and Charities and Other Measures) Bill 2023. “It’s absurd to think a small business can …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates … seen pressure in some quarters. In other areas I think at times the underwriters, they can often be Lloyd's syndicates …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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