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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
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    • How Digital Marketing Providers can impress small business clients
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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
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    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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  • Media Centre item (285)
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  • Media Centre (271)
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  • ASBFEO Live (285)

Success story type

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… Billson, has written an article published by the Canberra Times over the weekend, saying it's time to celebrate … And that was the purpose behind that piece in the Canberra Times today.  Leon Delaney Now what you've got here is … I've used that ‘engine room of the economy’ analogy many times over many decades. But what I was trying to surface in …

Media Centre item
Transcript
ASBFEO Live

Low cost support to help small businesses resolve disputes and the Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Low cost support to help small businesses…

… our 50,000th business that came to us for help and at times disputes, whether it's payment times or your favourite topic, digital platform … last week, you released your latest small business pulse report and just looking at the graph on the front page of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small Business Cyber Security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

… alongside them and provide this support to navigate these times as best we can. Oly Peterson Because laws continue to … invoice to somebody for a big number, like an instalment payment on a house build, and they just get in there and … the customer's inbox, looks legit. They're expecting the bill. It’s come from the people they expect. You go and pay …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

… to be more front of mind. And one of the things that our report was recommending was that as communities plan for how … And I suppose what we were trying to highlight in this report, Nick, was that, surely there's going to be a greater … are the sorts of things that we're highlighting in our report. Nick Rheinberger Bruce, great to talk to you today. …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business … with Jeremy Jones. ABC Radio Capricornia Subjects: Payment problems for small business, helping small business … of every five matters that comes to my agency involve a payment dispute.  Occasionally it might be a small business …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Mental and Financial Wellbeing for Small Business Owners

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

2BS Bathurst

12 January 2023

…

… Billson It's a big responsibility anyway in the best of times, but in challenging times that that's another layer of responsibility and … Billson It's a big responsibility anyway in the best of times, but in challenging times that that's another layer of …

Media Centre item
Transcript
ASBFEO Live

What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, resolving problems with digital platforms, the Personal Property Security Register

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

Subject: What is ASBFEO and what does it…

… and keep those relationships intact. Because many times, people have to keep dealing with these parties, and … relationships, they might also mess with the attached payment facility that's there and spend our money pimping … half of the businesses that are contacting us about a payment dispute, sitting behind it is a deeper concern that …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kim Napier

ABC Radio Northern Tasmania

Subject: internet domain name changes

Kim Napier

ABC Northern Tasmania with Kim Napier. Well, do you own or run a website for a small…

ABC Radio Northern Tasmania

Subject: internet domain name changes

Kim Napier

ABC Northern Tasmania with Kim Napier. Well, do you own or run a website for a small…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment Times for Small Businesses

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Glen Bartholomew.

ABC News Radio

6 December 2022

…

… TRANSCRIPT: Payment Times for Small Businesses 06 December 2022 TRANSCRIPT … Glen Bartholomew. ABC News Radio 6 December 2022 Subject: Payment Times for Small Business Glen Bartholomew One who's been …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

… afternoon, Bruce. The federal budget offers a $325 energy bill relief for small businesses. How significant is this … capacity so that they can factor that into these forward times that are pretty challenging right now. Dusty … this afternoon, but we'll move on now to the procurement report. The Government's response has been released. Bruce …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Micro, Small and Medium-sized Enterprises Day, Small Business Matters data report

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Radio Brisbane

Subject: Micro, Small and Medium-sized…

… Medium-sized Enterprises Day, Small Business Matters data report 27 June 2023 Australian Small Business and Family … Medium-sized Enterprises Day , Small Business Matters data report, Queensland small businesses Rebecca Levingston In a … dollars to the Australian economy, according to a new report. Employing more than 5.1 million people. But that same …

Media Centre item
Transcript
ASBFEO Live

WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

… regularly taking the work of the business home; and set times to turn off the tech  Not trying to do everything – … https://www.ato.gov.au/General/Support-in-difficult-times ASBFEO MEDIA CONTACT: 0448 467 178 … The Australian … regularly taking the work of the business home; and set times to turn off the tech  Not trying to do everything – …

Media Centre item
Media Releases
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

2CC Canberra

Subject: Small business natural disaster preparedness and…

… of businesses affected by natural disasters in recent times, particularly here in this region, too. Bruce Billson … dealing with small business. He knows his stuff.And that report, if you want to have a look at it, is available on the … of businesses affected by natural disasters in recent times, particularly here in this region, too. Bruce Billson …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Internet domain name changes

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rebecca Levingston.

ABC Brisbane

20 September 2022…

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … government enterprises (known as reporting entities), to report on their small business payment terms and times. …

Basic page

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

… get a call from my bank saying, Bruce, we've blocked this payment. Do you know who they are? I said, they seem to be a … and family businesses can get support from us. Even at times, it can still take weeks. Think of it in a real retail … get a call from my bank saying, Bruce, we've blocked this payment. Do you know who they are? I said, they seem to be a …

Media Centre item
Transcript
ASBFEO Live

National FBD, family business succession issues and more

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subjects: National Family Business Day, small business trading conditions, family business succession issues,…

… National Family Business Day. Leon Delaney There's also a report today from Creditor Watch that the number of … National Family Business Day. Leon Delaney There's also a report today from Creditor Watch that the number of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

… customer relationships where there's valuable data about payment arrangements and the like. It might be that they've … ads, don't set up the functionality for the ad spend and payment links to be readily available. Use dual factor … customer relationships where there's valuable data about payment arrangements and the like. It might be that they've …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Narelle Graham

ABC Radio North and West SA

Subject: internet domain name changes

Narelle Graham

This is information for those of you who have a small business and it's related to any…

ABC Radio North and West SA

Subject: internet domain name changes

Narelle Graham

This is information for those of you who have a small business and it's related to any…

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business owners getting older (Radio 2BS Bathurst)

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS Bathurst

 

Subject: Small business owners…

… able to prove but perhaps a thesis - that during recent times where we've had quite full employment, we've had skill … of businesses aren't making a profit in these challenging times, but also about two-thirds aren't taking home the … able to prove but perhaps a thesis - that during recent times where we've had quite full employment, we've had skill …

Media Centre item
Transcript
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… Leon ... and we've had to make those points a number of times. Also, for a lot of small business organisations that … things Leon, but I'll go with that. Look, I get called Bill a lot. Leon Delaney I was quoting a commonly used piece … Leon ... and we've had to make those points a number of times. Also, for a lot of small business organisations that …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… And the customer is expecting this invoice. This is a part payment on a house renovation, or a deposit on some travel or … doesn't mean they'll come out being a techno genius or a Bill Gates, but they'll understand effectively what cyber … And the customer is expecting this invoice. This is a part payment on a house renovation, or a deposit on some travel or …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight. Money News Subject: growing number of small business disputes with big tech digital platform providers, workplace

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

 

Subject:…

… that hack into your account to use your credit card, your payment facilities, to push out crypto ads that are bogus, … that hack into your account to use your credit card, your payment facilities, to push out crypto ads that are bogus, …

Media Centre item
Transcript
ASBFEO Live

Mysterious surcharges on our payments are unfair on everyone

Originally published in the Canberra Times.

By Bruce Billson.

No one is happy when you buy a coffee, a meal or even an item of furniture and as you tap your card a few extra cents or dollars are drained from your account.

Typically, a…

… 28 October 2024 Originally published in the Canberra Times. By Bruce Billson. No one is happy when you buy a … to worsen unless action is taken. When you tap-and-go, the payment technology automatically chooses the payment pathway. It should choose the route that's the …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: October 2022 Budget

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS

26 October 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jac Underwood.

Radio 2BS

26 October 2022

…

Media Centre item
Transcript
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… to larger businesses tending to recover better after times of great turbulence, because they've got deeper balance … to larger businesses tending to recover better after times of great turbulence, because they've got deeper balance …

Media Centre item
Transcript
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… 11 November 2024 Originally published in the Canberra Times. By Bruce Billson. A good business pays its taxes, … come with the big responsibility of business ownership. Payment obligations are at the forefront of expectations as … meeting their obligations. In its recently released annual report, the Fair Work Ombudsman said it recovered $473 …

Media Centre item
Op-ed
ASBFEO Live

Surge in Small Businesses worried about being paid

New figures from the Australian Small Business and Family Enterprise Ombudsman reveal a 50 per cent jump in requests for help from distressed business owners who are fearful that another business who owes them money has become insolvent or who are…

… financial commitments. The Ombudsman, Bruce Billson, said payment disputes were an early warning sign of a cash flow … The data, published in the Ombudsman’s latest Quarterly Report, shows that since being created eight years ago, … another small business, had not paid their $20,000 bill for 180 days.  The delay, well beyond the usual payment …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Kerry Peck.

Radio 2BS Bathurst

27 November 2023

…

… details and if there's any irregularities then hold up the payment. That's a good measure. That's the measure that's … building a home for us. We knew we were up for a progress payment. So we're expecting an invoice for $85,000 or … name and the banking account details, they'll stop the payment. Where there's a large payment that might not be your …

Media Centre item
Transcript
ASBFEO Live

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