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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (293)
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Media Section

  • Media Centre (279)
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Media Source

  • ASBFEO Live (293)

Success story type

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Media Centre item
Media Releases
ASBFEO Live

Mental health

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

Basic page

Ombudsman welcomes funding for critical small business mental health program

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Media Centre item
Media Releases
ASBFEO Live

Review of the 2020 General Insurance Code of Practice (Code)

… Review of the 2020 General Insurance Code of Practice (Code) Date Fri, … Aust Insurance Council -General Insurance Code of Practice 2020 Review.pdf pdf 243.18 KB … Review of the 2020 General Insurance Code of Practice (Code) …

Submission

Quarterly reports

Basic page

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

… of insurance challenges facing small businesses and the report of the ASBFEO into the suitability of a ‘discretionary … of insurance challenges facing small businesses and the report of the ASBFEO into the suitability of a ‘discretionary …

Media Centre item
Media Releases
ASBFEO Live

…  is usually sent if you still have not received your payment after first and second reminder letters. Alternative …

Contact Us

… or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the … or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the …

Basic page

… 2021. This was a 19% increase compared to the same time in 2020 and slightly lower than at the end of September 2021. … has remained relatively high since the December quarter 2020. This has been supported by the Australian Government’s … Commencements wage subsidy, introduced in October 2020. [2] Small businesses accounted for 43% of all …

… so you know what to expect, including guaranteed response times. If a provider isn’t open and honest about … so you know what to expect, including guaranteed response times. If a provider isn’t open and honest about …

… has remained relatively high since the December quarter 2020. The Boosting Apprenticeship Commencements and … has remained relatively high since the December quarter 2020. The Boosting Apprenticeship Commencements and …

… refusal to mediate. 2022 20 VOLTS PTY LIMITED    2020 PRUDENT CAPITAL PTY LTD 2018 BNG LOGISTICS AUSTRALIA PTY … refusal to mediate. 2022 20 VOLTS PTY LIMITED    2020 PRUDENT CAPITAL PTY LTD 2018 BNG LOGISTICS AUSTRALIA PTY …

… the invoice, confirm it has been received. Ten days before payment is due, check your invoice has been processed and is due to be paid. If payment is 1-2 days overdue, contact the accounts area and ask if a problem has prevented payment and find out what you can do to help resolve it. If …

… or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the … or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the …

… 14 steps to energise enterprise below or download the full report. … The Australian Small Business and Family Enterprise … 14 steps to energise enterprise below or download the full report. …

Targeted and timely reform opportunities to improve Australia’s personal insolvency system

Submission

… of women owning a small business has increased three times faster than the number of men (a 24% increase in the … of women owning a small business has increased three times faster than the number of men (a 24% increase in the …

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings and … … Promoting competition and lowering small business payment costs through default debit card settings and …

Submission

… or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the … or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the …

… or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the … or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the …

… by the Minister for Finance, Katy Gallagher. A final report with recommendations will be provided to the … by the Minister for Finance, Katy Gallagher. A final report with recommendations will be provided to the …

… Review of Discretionary Mutual Fund proposal Ombudsman’s report says the show must go on Ombudsman’s final report finds ‘Show Must Go On’ despite insurance crisis … … Review of Discretionary Mutual Fund proposal Ombudsman’s report says the show must go on Ombudsman’s final report …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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