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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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Content type

  • Media Centre item (286)
  • Basic page (55)
  • Submission (45)
  • Newsletters (11)
  • Report (5)

Media Section

  • Media Centre (272)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (286)

Success story type

… account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

Bruce Billson interviews on ABC Radio and 2GB

The Ombudsman, Bruce Billson, discusses internet domain changes on ABC Radio and 2GB. Read the transcripts below. 

Selina Green on ABC Radio South East SA  Luke Grant on Money News 2GB / 3AW / 4BC Phil…

The Ombudsman, Bruce Billson, discusses internet domain changes on ABC Radio and 2GB. Read the transcripts below. 

Selina Green on ABC Radio South East SA  Luke Grant on Money News 2GB / 3AW / 4BC Phil…

Media Centre item
Transcript
ASBFEO Live

… 7:30am – 7:00pm.  (The building locks outside of these times and if you leave you will not be able to come back … to ASBFEO immediately. Guests must be escorted at all times. Hub users should be respectful of other businesses … 7:30am – 7:00pm.  (The building locks outside of these times and if you leave you will not be able to come back …

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

Media Centre item
Media Releases
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution … I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution …

Media Centre item
Op-ed
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located …

Media Centre item
Media Releases
ASBFEO Live

How Digital Marketing Providers can impress small business clients

… of the guide. Read and download the full commissioned report, Overcoming Challenges in Business-to-Business …

Basic page

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… work going unseen? 28 April 2025 Published in the Canberra Times By Bruce Billson The small business landscape looks … and owning your own business. … Published in the Canberra Times By Bruce Billson The small business landscape looks …

Media Centre item
Op-ed
ASBFEO Live

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

… reports if necessary. The ADR practitioner is obligated to report back to our office to confirm whether the ADR process … reports if necessary. The ADR practitioner is obligated to report back to our office to confirm whether the ADR process …

… One quarter of Australians under major financial stress: report A growing number of Australians are under financial stress, a report has found. Ensuring large corporates pay their fair … One quarter of Australians under major financial stress: report A growing number of Australians are under financial …

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

Media Centre item
Op-ed
ASBFEO Live

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Media Centre item
Op-ed
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… 25 November 2024 Originally published in the Canberra Times. By Bruce Billson. I was shocked, but sadly not … and our economy. … Originally published in the Canberra Times. By Bruce Billson. I was shocked, but sadly not …

Media Centre item
Op-ed
ASBFEO Live

Review of the 2020 General Insurance Code of Practice (Code)

… Review of the 2020 General Insurance Code of Practice (Code) Date Fri, … Aust Insurance Council -General Insurance Code of Practice 2020 Review.pdf pdf 243.18 KB … Review of the 2020 General Insurance Code of Practice (Code) …

Submission

Ombudsman welcomes new Minister for Small and Family Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

Media Centre item
Media Releases
ASBFEO Live

Quarterly reports

Basic page

… Small Business Matters report We depend heavily on the small and family- run … some of the key statistics from our Small Business Matters report.  The full Small Business Matters report is available to download  here . Read the  media …

Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022

… Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022 Date Sun, 11/13/2022 - 12:00 File ASBFEO Submission … - Fair Work Legislation Amendment (Secure Jobs Better Pay) Bill.pdf pdf 301.04 KB … Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022 …

Submission

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Media Centre item
Media Releases
ASBFEO Live

Banking services essential to rural and regional small businesses

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Media Centre item
Media Releases
ASBFEO Live

Mental health

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

Basic page

Ombudsman welcomes funding for critical small business mental health program

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Ombudsman welcomes funding for critical small business mental health program

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s commitment to renew funding for a…

Media Centre item
Media Releases
ASBFEO Live

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that Meta … up an account, or already have one, create a separate payment method that is only used for your social media … can be refunded. This limit will help ensure that, if your payment card or bank account is compromised, only a certain …

National Small Business Commissioners Forum Communique

State Small Business Commissioners and the Australian Small Business and Family Enterprise Ombudsman have met to continue our collaborative efforts within our jurisdictions, to support our nation’s vital small business community.

As always, we…

… of insurance challenges facing small businesses and the report of the ASBFEO into the suitability of a ‘discretionary … of insurance challenges facing small businesses and the report of the ASBFEO into the suitability of a ‘discretionary …

Media Centre item
Media Releases
ASBFEO Live

…  is usually sent if you still have not received your payment after first and second reminder letters. Alternative …

… has remained relatively high since the December quarter 2020. The Boosting Apprenticeship Commencements and … has remained relatively high since the December quarter 2020. The Boosting Apprenticeship Commencements and …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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