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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  1. Home

Content type

  • Media Centre item (293)
  • Basic page (55)
  • Submission (46)
  • Newsletters (11)
  • Report (5)

Media Section

  • Media Centre (279)
  • Disputes & Assistance (3)
  • Policy & Advocacy (2)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (293)

Success story type

… which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. Chart 6: Employment by business … industry, ordered by small business proportionate share – 2020-21   Source: ABS Australian Industry, Table 5, May 2022 … which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. Chart 6: Employment by business …

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . … and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

… account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions]

… Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] Date Fri, 09/30/2022 - 12:00 File … Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] … Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] … Emergency Response Fund Amendment …

Submission

… to change your password and review recent login activity.  Report your issue immediately with Meta and remember it may … it. Keep a copy of the details and number of your Meta report. If you have been hacked, always be sure you are … to change your password and review recent login activity.  Report your issue immediately with Meta and remember it may …

… can appoint the assessor. The assessor can investigate and report on a dispute: a. where a trader has rejected … of investigating the matter and/or preparing the assessors report, this may attract a civil penalty of 300 penalty units. The Assessor will prepare a report and provide it to the parties to the agreement, and …

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations

… Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations Date Fri, … Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations … Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations … Treasury Laws …

Submission

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

Media Centre item
Media Releases
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution … I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution …

Media Centre item
Op-ed
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located …

Media Centre item
Media Releases
ASBFEO Live

How Digital Marketing Providers can impress small business clients

… of the guide. Read and download the full commissioned report, Overcoming Challenges in Business-to-Business …

Basic page

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… work going unseen? 28 April 2025 Published in the Canberra Times By Bruce Billson The small business landscape looks … and owning your own business. … Published in the Canberra Times By Bruce Billson The small business landscape looks …

Media Centre item
Op-ed
ASBFEO Live

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

Working as a delivery driver

… app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check …

Basic page

… One quarter of Australians under major financial stress: report A growing number of Australians are under financial stress, a report has found. Ensuring large corporates pay their fair … One quarter of Australians under major financial stress: report A growing number of Australians are under financial …

… reports if necessary. The ADR practitioner is obligated to report back to us to confirm whether the ADR process has … reports if necessary. The ADR practitioner is obligated to report back to us to confirm whether the ADR process has …

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

Media Centre item
Op-ed
ASBFEO Live

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Media Centre item
Op-ed
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… 25 November 2024 Originally published in the Canberra Times. By Bruce Billson. I was shocked, but sadly not … and our economy. … Originally published in the Canberra Times. By Bruce Billson. I was shocked, but sadly not …

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes new Minister for Small and Family Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the new Minister for Employment, Workforce, Skills, Small and Family Business the Hon Stuart Robert MP as announced by Prime Minister Scott Morrison today.

…

Media Centre item
Media Releases
ASBFEO Live

… Small Business Matters report We depend heavily on the small and family- run … some of the key statistics from our Small Business Matters report.  The full Small Business Matters report is available to download  here . Read the  media …

Banking services essential to rural and regional small businesses

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Banking services essential to rural and regional small businesses

Banking services are essential to small businesses in rural and regional areas and more should be done to support those impacted by branch closures, the…

Media Centre item
Media Releases
ASBFEO Live

Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022

… Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022 Date Sun, 11/13/2022 - 12:00 File ASBFEO Submission … - Fair Work Legislation Amendment (Secure Jobs Better Pay) Bill.pdf pdf 301.04 KB … Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022 …

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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