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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    • Transcripts
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    • Newsletters
    • Quarterly reports
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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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Content type

  • Media Centre item (286)
  • Basic page (55)
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Media Section

  • Media Centre (272)
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Media Source

  • ASBFEO Live (286)

Success story type

… or as or as otherwise agreed with the small business.   6. Payment Stage 1 Preliminary Advice:   A co-payment of $100 is required from the small business.  It must … practitioner. Stage 2 Pre-ADR Advice – Generally no co-payment is required from the small business at the time of …

Don’t let complacency catch you out in coming 3G shut-off

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

By Bruce Billson.

Originally published in the West Australian.

Small, family and farming businesses should take urgent action to make sure they are not caught out by the 3G switch-off coming in October.

This change is about far more…

Media Centre item
Op-ed
ASBFEO Live

Ombudsman welcomes proposed franchising reforms, hefty fines

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the government’s proposed reforms to the Franchising Code of Conduct, including changes specific to the automotive industry.

Under the proposed amendments…

… court system – a theme pursued in our Access to Justice report. “My office looks forward to seeing the detail of this … court system – a theme pursued in our Access to Justice report. “My office looks forward to seeing the detail of this …

Media Centre item
Media Releases
ASBFEO Live

Alternative Dispute Resolution

… Email: toby.boys@holdingredlich.com Bill Morgan Morgan Mac Lawyers morganmac.com.au Email: bill@morganmac.com.au Cheryl Bryan Email: …

Basic page

Getting the most out of your digital marketing service provider

… so you know what to expect, including guaranteed response times. If a provider isn’t open and honest about … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and … of the guide. Read and download the full commissioned report, Overcoming Challenges in Business-to-Business …

Basic page

Dairy Code

… the dairy industry. The Code took effect on 1 January 2020 and only applies to contracts entered or amended on or … expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has …

Basic page

… expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has …

… value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 … GDP, as shown in Table 1.  … Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 …

Funding to unlock investment barrier for small businesses

The Australian Small Business and Family Enterprise Ombudsman, Kate Carnell welcomes the announcement by the Treasurer to introduce an Australian Business Securitisation Fund and facilitate further discussion on the development of an Australian…

… greater competition in the lending market. “Our 2017 report into barriers to investment identified a funding gap … Judo Capital/ East & Partners SME Banking Insights Annual Report found the funding gap is estimated to be in excess of … greater competition in the lending market. “Our 2017 report into barriers to investment identified a funding gap …

Media Centre item
News
ASBFEO Live

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

… which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. [1] Excluding financial and … industry, ordered by small business proportionate share – 2020-21 Source: ABS Australian Industry , Table 5, May 2022 … which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. [1] Excluding financial and …

Bruce Billson interviews on ABC Radio and 2GB

The Ombudsman, Bruce Billson, discusses internet domain changes on ABC Radio and 2GB. Read the transcripts below. 

Selina Green on ABC Radio South East SA  Luke Grant on Money News 2GB / 3AW / 4BC Phil…

The Ombudsman, Bruce Billson, discusses internet domain changes on ABC Radio and 2GB. Read the transcripts below. 

Selina Green on ABC Radio South East SA  Luke Grant on Money News 2GB / 3AW / 4BC Phil…

Media Centre item
Transcript
ASBFEO Live

Ombudsman launches mental health program awareness campaign

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

A national awareness campaign about a free tailored mental health support service for small business owners has begun, amid new research revealing the emotional toll on small business owners during the past year.

The Australian Small Business…

Media Centre item
Media Releases
ASBFEO Live

… Email: toby.boys@holdingredlich.com Bill Morgan Morgan Mac Lawyers morganmac.com.au Email: bill@morganmac.com.au Cheryl Bryan Email: … Email: toby.boys@holdingredlich.com Bill Morgan Morgan Mac Lawyers morganmac.com.au Email: …

… account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions]

… Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] Date Fri, 09/30/2022 - 12:00 File … Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] … Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] … Emergency Response Fund Amendment …

Submission

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . … and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

Small business warned - Don't be caught out by 3G switch-off

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

Media Centre item
ASBFEO Live

Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations

… Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations Date Fri, … Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations … Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations … Treasury Laws …

Submission

… you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment you offer is within your means. This proactive … relationship. The other party may not agree to your payment plan, but it demonstrates you are willing to pay and …

… to change your password and review recent login activity.  Report your issue immediately with Meta and remember it may … it. Keep a copy of the details and number of your Meta report. If you have been hacked, always be sure you are … to change your password and review recent login activity.  Report your issue immediately with Meta and remember it may …

… can appoint the assessor. The assessor can investigate and report on a dispute: a. where a trader has rejected … of investigating the matter and/or preparing the assessors report, this may attract a civil penalty of 300 penalty units. The Assessor will prepare a report and provide it to the parties to the agreement, and …

… which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. Chart 6: Employment by business … industry, ordered by small business proportionate share – 2020-21   Source: ABS Australian Industry, Table 5, May 2022 … which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. Chart 6: Employment by business …

… account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Media Centre item
Media Releases
ASBFEO Live

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We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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