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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

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  • Resources & Tools Centre (1)

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  • ASBFEO Live (208)

Recognising the vital contribution family businesses make to our community and economy

Published in Convenience World's October 2025 edition.

By Bruce Billson 

Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…

Published in Convenience World's October 2025 edition.

By Bruce Billson 

Some of Australia’s most prominent and successful businesses are family businesses. They are also some of the most enduring, over generations, building a legacy…

Media Centre item
Op-ed
ASBFEO Live

Energise enterprise by ensuring small business access to justice

Originally published in Convenience World's November 2025 edition.

By Bruce Billson.

Justice. The word itself carries weight. It has responsibility. It implies things will be fair and if wronged, justice will serve and things will be right…

Originally published in Convenience World's November 2025 edition.

By Bruce Billson.

Justice. The word itself carries weight. It has responsibility. It implies things will be fair and if wronged, justice will serve and things will be right…

Media Centre item
Op-ed
ASBFEO Live

How Digital Marketing Providers can impress small business clients

… of the guide. Read and download the full commissioned report, Overcoming Challenges in Business-to-Business …

Basic page

… to take over the premises lease, agree to make a lump sum payment in place of future royalties, explain how you plan to … to take over the premises lease, agree to make a lump sum payment in place of future royalties, explain how you plan to …

A side hustle is increasingly common. So why is so much of this work going unseen?

Published in the Canberra Times

By Bruce Billson

The small business landscape looks different from 30 years ago, but what hasn't changed is the passionate and hard-working small business owners and entrepreneurs who are building businesses…

… work going unseen? 28 April 2025 Published in the Canberra Times By Bruce Billson The small business landscape looks … Published in the Canberra Times By Bruce Billson The small business landscape looks …

Media Centre item
Op-ed
ASBFEO Live

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

Contribution to Australian Gross Domestic Product

Basic page

Working as a delivery driver

… app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check …

Basic page

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … pay system. The small business owner also used this same payment system for her security alarm. Three years later the …

… One quarter of Australians under major financial stress: report A growing number of Australians are under financial stress, a report has found. Ensuring large corporates pay their fair … One quarter of Australians under major financial stress: report A growing number of Australians are under financial …

… reports if necessary. The ADR practitioner is obligated to report back to us to confirm whether the ADR process has … reports if necessary. The ADR practitioner is obligated to report back to us to confirm whether the ADR process has …

… reports if necessary. The ADR practitioner is obligated to report back to us to confirm whether the ADR process has … reports if necessary. The ADR practitioner is obligated to report back to us to confirm whether the ADR process has …

The big shutdown is coming, be ready

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

Published in The Daily Telegraph and the Courier-Mail.

By Bruce Billson 

Next Monday (October 28) is D-Day for the 3G network as it will be shut down, but I'm worried it could also put many small, family and farming businesses out of…

Media Centre item
Op-ed
ASBFEO Live

Building resilience is the key for small businesses

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Originally published in The Daily Telegraph

By Bruce Billson.

When a bushfire, storm, flood or other natural disaster strikes, small business owners are often the first to volunteer to fight fires, lay sandbags, assist with…

Media Centre item
Op-ed
ASBFEO Live

For small businesses, it’s a season to be … prepared!

Originally published in Convenience World Magazine and Business Builders

Over the past few years, Australia has endured an onslaught of natural disasters. Floods, storms, cyclones and bushfires have devastated communities, and the impact on too…

… resilience can help soften the blow and shorten recovery times for small businesses, enabling impacted businesses to … Together, we can ensure that when unpredictable and at times ferocious nature tests us, our small and family … resilience can help soften the blow and shorten recovery times for small businesses, enabling impacted businesses to …

Media Centre item
Op-ed
ASBFEO Live

Small businesses need the right kind of incentives to succeed

Originally published in the Canberra Times.

By Bruce Billson.

I was shocked, but sadly not surprised, to read recently that one in five small businesses have zero cash reserves.

About 18 per cent have less than a month's worth of cash…

… 25 November 2024 Originally published in the Canberra Times. By Bruce Billson. I was shocked, but sadly not … Originally published in the Canberra Times. By Bruce Billson. I was shocked, but sadly not …

Media Centre item
Op-ed
ASBFEO Live

Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022

… Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022 Date Sun, 11/13/2022 - 12:00 File ASBFEO Submission … - Fair Work Legislation Amendment (Secure Jobs Better Pay) Bill.pdf pdf 301.04 KB … Fair Work Legislation Amendment (Secure Jobs, Better Pay) Bill 2022 …

Submission

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

Media Centre item
Media Releases
ASBFEO Live

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that Meta … up an account, or already have one, create a separate payment method that is only used for your social media … can be refunded. This limit will help ensure that, if your payment card or bank account is compromised, only a certain …

Review of the 2020 General Insurance Code of Practice (Code)

… Review of the 2020 General Insurance Code of Practice (Code) Date Fri, … Aust Insurance Council -General Insurance Code of Practice 2020 Review.pdf pdf 243.18 KB … Review of the 2020 General Insurance Code of Practice (Code) …

Submission

Quarterly reports

Basic page

Mental health

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

Basic page

… Small Business Matters report We depend heavily on the small and family- run … some of the key statistics from our Small Business Matters report.  The full Small Business Matters report is available to download  here . Read the  media … some of the key statistics from our Small Business Matters report.  The full Small Business Matters report is available …

I'm optimistic this roundtable will produce positive and real outcomes. It needs to

Originally published in The Canberra Times

By Bruce Billson

The government's Economic Reform Roundtable kicks off tomorrow, and I am optimistic that real outcomes with positive and lasting impact on small and family businesses are in reach…

… to 18 August 2025 Originally published in The Canberra Times By Bruce Billson The government's Economic Reform … and contend with the many "headwinds" in these challenging times, but knowing that the chance to put wind in their sails … Originally published in The Canberra Times By Bruce Billson The government's Economic Reform …

Media Centre item
Op-ed
ASBFEO Live

…  is usually sent if you still have not received your payment after first and second reminder letters. Alternative …

Contact Us

… or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the … or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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