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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
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      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (208)
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Media Section

  • Media Centre (197)
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  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (208)

… account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the account, but again received another bill for nearly $2,000. The small business owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

It's not all doom and gloom. Here's why businesses are feeling more optimistic

Originally published in The Canberra Times

Australia's small and family businesses are backing themselves and drawing on their self-belief and entrepreneurial instincts to envision a more positive year ahead.The ASBFEO Small Business…

… 08 December 2025 Originally published in The Canberra Times Australia's small and family businesses are backing … Originally published in The Canberra Times Australia's small and family businesses are backing …

Media Centre item
Op-ed
ASBFEO Live

Dairy Code

… the dairy industry. The Code took effect on 1 January 2020 and only applies to contracts entered or amended on or … expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has …

Basic page

… expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has …

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

… can appoint the assessor. The assessor can investigate and report on a dispute: a. where a trader has rejected … of investigating the matter and/or preparing the assessors report, this may attract a civil penalty of 300 penalty units. The Assessor will prepare a report and provide it to the parties to the agreement, and …

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . … and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions]

… Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] Date Fri, 09/30/2022 - 12:00 File … Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] … Emergency Response Fund Amendment (Disaster Ready Fund) Bill 2022 [Provisions] …

Submission

… which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. Chart 6: Employment by business … industry, ordered by small business proportionate share – 2020-21   Source: ABS Australian Industry, Table 5, May 2022 … which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. Chart 6: Employment by business …

… account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the account, but again received another bill for nearly $2,000. The small business owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

… you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment you offer is within your means. This proactive … relationship. The other party may not agree to your payment plan, but it demonstrates you are willing to pay and …

… should pay attention Even though SMEs are not required to report, they may be asked to provide GHG data to support the … should pay attention Even though SMEs are not required to report, they may be asked to provide GHG data to support the …

… value added by business size Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 … Value added by business size 2020-21 2021-22 2022-23   $m % $m % $m % Small business (0-19 …

Small business warned - Don't be caught out by 3G switch-off

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small, family and farming businesses to make sure they are not caught out by the 3G switch-off happening in August and September.

“The 3G switch-off will…

Media Centre item
ASBFEO Live

Franchising, when done well, can bring small business success

Originally published in The Canberra Times.

By Bruce Billson

Franchising, when done well, is one of the most dynamic and scalable models of entrepreneurship available to small business owners. It offers a unique blend of independence and…

… 10 November 2025 Originally published in The Canberra Times. By Bruce Billson Franchising, when done well, is one … Originally published in The Canberra Times. By Bruce Billson Franchising, when done well, is one …

Media Centre item
Op-ed
ASBFEO Live

… which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. [1] Excluding financial and … industry, ordered by small business proportionate share – 2020-21 Source: ABS Australian Industry , Table 5, May 2022 … which is 42% of the private sector workforce [1] in 2020-21 as shown in Table 5. [1] Excluding financial and …

Treasury Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations

… Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations Date Fri, … Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations … Laws Amendment (Modernising Business Communications) Bill 2022: Virtual hearings and examinations …

Submission

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Media Centre item
Media Releases
ASBFEO Live

… Email: toby.boys@holdingredlich.com Bill Morgan Morgan Mac Lawyers morganmac.com.au Email: bill@morganmac.com.au Cheryl Bryan Email: … Email: toby.boys@holdingredlich.com Bill Morgan Morgan Mac Lawyers morganmac.com.au Email: bill@morganmac.com.au Cheryl Bryan Email: …

3G switch-off looming for small business

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says small, family and farming businesses should urgently make sure they are not caught out by the 3G switch-off happening in the next few weeks.

Mr Billson today…

Media Centre item
Media Releases
ASBFEO Live

Uncaring banks drop a deposit on regional clients

Originally published in The Daily Telegraph

By Bruce Billson.

Banking is an essential service with a privileged position in the economy, and our small, family and farming businesses depend on having a close and reliable…

… I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution … I met a rural accountant who has a client that had a payment for $60,000 intercepted by the invoice substitution …

Media Centre item
Op-ed
ASBFEO Live

ASBFEO WEBSITE NOW AVAILABLE IN MORE THAN 100 LANGUAGES

The Australian Small Business and Family Enterprise Ombudsman’s website – www.asbfeo.gov.au - is now available in more than 100 languages to better assist migrant-led small and family business owners and managers.

“One in three small businesses…

… In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located … In almost two-thirds of these cases, the issue was about a payment dispute.” The translation feature is clearly located …

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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