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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

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    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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    • Contribution to Australian Gross Domestic Product
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    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Dispute support

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … The newsagency sector Other / Not covered The Security of Payment Act (SOPA) in the ACT applies to payment disputes connected with construction work and related …

Basic page

TRANSCRIPT: Natural disaster preparation and checklists for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

… hang on a minute, the economic losses will be many more times that. And there's a duty on those service providers … had a direct loss.  It's the same with banking services. Payment platforms went out late last week for a lot of the … it recommend?  Bruce Billson You can find a copy of that report on our website. Why we did that was there was a series …

Media Centre item
Transcript
ASBFEO Live

ASBFEO Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

… people, they haven't caught me yet. So, the latest Pulse report has apparently shown signs of life. If we can continue … meeting their bills and that that might flow onto the non-payment of work or services or activity that's already been … meeting their bills and that that might flow onto the non-payment of work or services or activity that's already been …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Banking announcement to fight scams, Australian Government’s cyber support for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

24 November 2023

…

… that name and if there's an irregularity then it stops the payment going through. This is fantastic news. If you and I … customer. The sums are the right amount. You make the payment and then it's whisked away into a bank account and … consumers, who's got the money ready just to replace that payment and settle that account?  Leon Delaney Well , …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… not just about making and receiving phone calls, Leon. Payment platforms are enabled, bookings arrangements, your … capability to cut hair, make the booking and then receive payment, not to mention the business of running the business … came back because they couldn't find an ATM. And there's a report today that people are now taking aim at our big banks …

Media Centre item
Transcript
ASBFEO Live

3G switch-off - small business warned not to be caught short

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 3G switch-off - small business warned not to be caught short

Leon Delaney

…

Media Centre item
Transcript
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… to be with you. What a great throwback to those exciting times when we ticked into the new Millennium.  Rick Hind I … you bought the technology from. I know some of the card payment system providers have been up and about, and you know … with people not realising they won't be able to take a payment after the 28th of October if they don't upgrade.  In …

Media Centre item
Transcript
ASBFEO Live

Resolving small business disputes

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Raf Epstein.

ABC Radio Melbourne

Subject: Concern about small businesses being paid, resolving disputes, sleepwalking into a big corporate…

… Others have a business model that's attractive for the times, they're doing okay, but increases in input costs and … Others have a business model that's attractive for the times, they're doing okay, but increases in input costs and …

Media Centre item
Transcript
ASBFEO Live

2025-26 Federal Budget, instant asset write-off, insolvency, small business conditions

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo.

Radio 2CC…

… more supportive after quite a period of challenging times. That recovery plan, I think, was what people were … relief from the measures that you just touched on. Energy bill relief - I mean, that's not going to, you know, shift … information, 46% of incorporated small businesses did not report a profit. For the million and a half small business …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Energising enterprise, celebrating small and family businesses, right-sized regulation, seafood industry labelling, procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: Energising enterprise, celebrating small…

… Billson, has written an article published by the Canberra Times over the weekend, saying it's time to celebrate … And that was the purpose behind that piece in the Canberra Times today.  Leon Delaney Now what you've got here is … I've used that ‘engine room of the economy’ analogy many times over many decades. But what I was trying to surface in …

Media Centre item
Transcript
ASBFEO Live

Low cost support to help small businesses resolve disputes and the Small Business Pulse

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra

Subject: Low cost support to help small businesses…

… our 50,000th business that came to us for help and at times disputes, whether it's payment times or your favourite topic, digital platform … last week, you released your latest small business pulse report and just looking at the graph on the front page of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small Business Cyber Security

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oly Peterson.

6PR Perth

20 November 2023

 

…

… alongside them and provide this support to navigate these times as best we can. Oly Peterson Because laws continue to … invoice to somebody for a big number, like an instalment payment on a house build, and they just get in there and … the customer's inbox, looks legit. They're expecting the bill. It’s come from the people they expect. You go and pay …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business natural disaster preparedness and resilience

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Illawarra and ABC South East NSW

Subject: Small business natural disaster…

… to be more front of mind. And one of the things that our report was recommending was that as communities plan for how … And I suppose what we were trying to highlight in this report, Nick, was that, surely there's going to be a greater … are the sorts of things that we're highlighting in our report. Nick Rheinberger Bruce, great to talk to you today. …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Payment problems for small business, helping small business resolve disputes

 TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jeremy Jones.

ABC Radio Capricornia

Subjects: Payment problems for small…

… TRANSCRIPT: Payment problems for small business, helping small business … with Jeremy Jones. ABC Radio Capricornia Subjects: Payment problems for small business, helping small business … of every five matters that comes to my agency involve a payment dispute.  Occasionally it might be a small business …

Media Centre item
Transcript
ASBFEO Live

What is ASBFEO and what does it do? How small business can chase money they are owed, insolvency fears, resolving problems with digital platforms, the Personal Property Security Register

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

Subject: What is ASBFEO and what does it…

… and keep those relationships intact. Because many times, people have to keep dealing with these parties, and … relationships, they might also mess with the attached payment facility that's there and spend our money pimping … half of the businesses that are contacting us about a payment dispute, sitting behind it is a deeper concern that …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

… afternoon, Bruce. The federal budget offers a $325 energy bill relief for small businesses. How significant is this … capacity so that they can factor that into these forward times that are pretty challenging right now. Dusty … this afternoon, but we'll move on now to the procurement report. The Government's response has been released. Bruce …

Media Centre item
Transcript
ASBFEO Live

WHEN TAKING CARE OF BUSINESS MEANS TAKING CARE OF YOURSELF

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has urged small business owners to take time early in the new year to take stock of their mental and financial well-being.

“When you own a small business, it is just…

… regularly taking the work of the business home; and set times to turn off the tech  Not trying to do everything – … https://www.ato.gov.au/General/Support-in-difficult-times ASBFEO MEDIA CONTACT: 0448 467 178 … regularly taking the work of the business home; and set times to turn off the tech  Not trying to do everything – …

Media Centre item
Media Releases
ASBFEO Live

Inspiring people to start their own business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Inspiring people to start their own business, creating Prime Minister’s Small Business Awards, right-…

Media Centre item
Transcript
ASBFEO Live

National Family Business Day

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

2CC Canberra…

Media Centre item
Transcript
ASBFEO Live

Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … government enterprises (known as reporting entities), to report on their small business payment terms and times. …

Basic page

Ombudsman’s guide for small business - using social media securely

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Gary Adshead.

Radio 6PR Perth

Subject: Ombudsman’s guide for small business - using social media securely

Gary Adshead…

… get a call from my bank saying, Bruce, we've blocked this payment. Do you know who they are? I said, they seem to be a … and family businesses can get support from us. Even at times, it can still take weeks. Think of it in a real retail … get a call from my bank saying, Bruce, we've blocked this payment. Do you know who they are? I said, they seem to be a …

Media Centre item
Transcript
ASBFEO Live

National FBD, family business succession issues and more

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subjects: National Family Business Day, small business trading conditions, family business succession issues,…

… National Family Business Day. Leon Delaney There's also a report today from Creditor Watch that the number of … National Family Business Day. Leon Delaney There's also a report today from Creditor Watch that the number of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

… customer relationships where there's valuable data about payment arrangements and the like. It might be that they've … ads, don't set up the functionality for the ad spend and payment links to be readily available. Use dual factor … customer relationships where there's valuable data about payment arrangements and the like. It might be that they've …

Media Centre item
Transcript
ASBFEO Live

Insolvency figures, small business pulse, ASBFEO assistance

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

… disputes we deal with at my office, about 40% of those are payment disputes. So that's where people have delivered the … disputes we deal with at my office, about 40% of those are payment disputes. So that's where people have delivered the …

Media Centre item
Transcript
ASBFEO Live

Privacy changes coming for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC

Subject: Privacy changes coming for small business

Leon Delaney

Small businesses in…

… Leon ... and we've had to make those points a number of times. Also, for a lot of small business organisations that … things Leon, but I'll go with that. Look, I get called Bill a lot. Leon Delaney I was quoting a commonly used piece … Leon ... and we've had to make those points a number of times. Also, for a lot of small business organisations that …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: free cyber security programs to help small businesses, digital platform providers urged to do better for small business

Nicole Overall

Unsurprisingly and sadly, more and more small businesses are falling victim to ever more sophisticated cyber-attacks. So, what's to be done? Well, to explore some potential solutions, I have on the line now Bruce…

… And the customer is expecting this invoice. This is a part payment on a house renovation, or a deposit on some travel or … doesn't mean they'll come out being a techno genius or a Bill Gates, but they'll understand effectively what cyber … And the customer is expecting this invoice. This is a part payment on a house renovation, or a deposit on some travel or …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: 15 October 2024 TRANSCRIPT Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight. Money News Subject: growing number of small business disputes with big tech digital platform providers, workplace

 15 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Deb Knight.

Money News

 

Subject:…

… that hack into your account to use your credit card, your payment facilities, to push out crypto ads that are bogus, … that hack into your account to use your credit card, your payment facilities, to push out crypto ads that are bogus, …

Media Centre item
Transcript
ASBFEO Live

Mysterious surcharges on our payments are unfair on everyone

Originally published in the Canberra Times.

By Bruce Billson.

No one is happy when you buy a coffee, a meal or even an item of furniture and as you tap your card a few extra cents or dollars are drained from your account.

Typically, a…

… 28 October 2024 Originally published in the Canberra Times. By Bruce Billson. No one is happy when you buy a … to worsen unless action is taken. When you tap-and-go, the payment technology automatically chooses the payment pathway. It should choose the route that's the …

Media Centre item
Op-ed
ASBFEO Live

Right-sized Regulation

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

…

… of it, like green tape might be the big business needs to report on its climate related financial disclosures. They … of it, like green tape might be the big business needs to report on its climate related financial disclosures. They …

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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