Skip to main content
Home

Spotlight Menu

  • About us
  • Latest news
  • Subscribe
x

Subscribe to Our Newsletter




 

 

 
  • About us
    • Contact Us
  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

  • Print page
  • Email page
  1. Home

Content type

  • Media Centre item (64)
  • Basic page (21)
  • Submission (4)
  • Report (2)
  • Newsletters (1)

Media Section

  • Media Centre (63)

Media Source

  • ASBFEO Live (64)

Franchisee-initiated exit - Best practice guidance for franchisees

Basic page

Understanding the skills to handle business barneys

Opinion piece by the Ombudsman Bruce Billson.

Originally published in the Canberra Times.

Mary runs a small civil construction business but one of her customers, another small business, had not paid their $20,000 bill for 180 days.

…

… but need to find a way through the dispute. We can't guarantee every small business will succeed but it is our … but need to find a way through the dispute. We can't guarantee every small business will succeed but it is our …

Media Centre item
Op-ed
ASBFEO Live

Small business Ombudsman's procurement report released

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, acknowledges the public release and response by the Australian Government of his inquiry into the effectiveness of Commonwealth procurement rules for small businesses.

…

… as the most common barrier to them approaching or using an SME. “One of our recommendations was to abolish the … as the most common barrier to them approaching or using an SME. “One of our recommendations was to abolish the …

Media Centre item
Media Releases
ASBFEO Live

Policy & Advocacy

… Potential impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees Inquiry into …

Basic page

ASBFEO helps over 50,000 small and family businesses

Originally published in The Canberra Times

By Bruce Billson

The "dirty boots people" is what one of Australian's leading economic regulators calls us. The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has been "in the…

… start, grow and transform a small business. While we can't guarantee every business will succeed, we strive to make sure … start, grow and transform a small business. While we can't guarantee every business will succeed, we strive to make sure …

Media Centre item
Op-ed
ASBFEO Live

… an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an … & New Zealand is a not-for-profit company limited by guarantee that is an independent voice in understanding the …

Access to low cost advice for disputes

… of the dispute resolution process. While there is no guarantee that the matter will be resolved through the …

Basic page

Getting the most out of your digital marketing service provider

Basic page

Celebrating World Micro, Small and Medium-Sized Enterprises Day

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, is encouraging Australians to celebrate World Micro, Small and Medium-sized Enterprises Day on 27 June by saying thank you to small and family businesses for their…

Media Centre item
Media Releases
ASBFEO Live

Right-sized regulation for small businesses will boost productivity

Published in the Canberra Times.

Of the businesses in Australia, 97 per cent of them are small businesses.Small businesses generate nearly $600 billion of economic activity accounting for 32 per cent of our nation's GDP and provide jobs for 5.17…

… We continue to advocate for a tax discount/offset scheme for new small business owners to allow them to keep … We continue to advocate for a tax discount/offset scheme for new small business owners to allow them to keep …

Media Centre item
Op-ed
ASBFEO Live

3G shut-down, digital platforms, October Business Month, financial and mental health support for small businesses

 18 October 2024

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Rick Hind.

ABC Radio Darwin

 

…

… at Meta, but Uber and others. You risk having some other scheme imposed that's going to cost you a lot of money and be … at Meta, but Uber and others. You risk having some other scheme imposed that's going to cost you a lot of money and be …

Media Centre item
Transcript
ASBFEO Live

Alternative Dispute Resolution

Basic page

Before you sign – do your research on the franchise

Basic page

Cyber security tips for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: ransomware attacks on small business, cyber security tips for small business, insolvency concerns,…

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Tim Webster.

ABC Radio Sydney

Subjects: ransomware attacks on small business, cyber security tips for small business, insolvency concerns,…

Media Centre item
Transcript
ASBFEO Live

Working as a delivery driver

Basic page

Dispute case studies

Basic page

… Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep …

14 steps to boost Australia’s small and family businesses

… Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep …

Report

… on its operations under the Information Publication Scheme and a disclosure log of information that has been …

About us

… on its operations under the Information Publication Scheme and a disclosure log of information that has been …

Basic page

Pagination

  • « First First page
  • ‹ Previous Previous page
  • 1
  • 2
  • 3
  • 4
  • 5

Connect with us

facebook

 

 

 

 

 

 

 

twitter

 

 

 

 

 

instagram

 

 

 

 

 

linkedin

 

 

 

 

 

 

 

youtube

 

 

 

 

 

 

 

newsletter

 

 

atsi

Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

Primary Footer Menu 1

  • Social Media
  • Resources and tools
  • Data portal
  • Dispute support
  • One thing ASBFEO can do for me
  • Contact us

Highlight

  • About
  • Copyright

Footer menu

  • Language Assistance
  • Accessibility
  • Disclaimer
  • Privacy
  • Sitemap