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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
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    • How Digital Marketing Providers can impress small business clients
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Media Section

  • Media Centre (63)

Media Source

  • ASBFEO Live (64)

… for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision … for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision …

… Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep … Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep …

… for Detriment caused by Defective Administration (CDDA) scheme.  … for Detriment caused by Defective Administration (CDDA) scheme.  …

… mediation services. Under the Code, the dispute resolution scheme applies to disputes arising: where a wholesale … mediation services. Under the Code, the dispute resolution scheme applies to disputes arising: where a wholesale …

Even if these aren't new ideas, we have a chance to shift the conversation

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

Originally published in The Canberra Times

By Bruce Billson

The Treasurer has released the agenda for the much-vaunted three-day Economic Reform Roundtable he is hosting in just a few short days (August 19 to 21), and there is feverish…

Media Centre item
Op-ed
ASBFEO Live

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… businesses.    Mr Billson called for the entire scheme to be reconsidered – given its high compliance costs – … businesses.    Mr Billson called for the entire scheme to be reconsidered – given its high compliance costs – …

Media Centre item
Media Releases
ASBFEO Live

… debt recovery proceedings on farm mortgages. The scheme is administered by the Department of Economic … and Resources (DEDJTR). Under the Farm Debt Mediation Scheme mediation services are provided by the Victorian Small … (for general information on the  Farm Debt Mediation Scheme ): Phone:  13 61 86 Website:  …

Dispute support

… debt recovery proceedings on farm mortgages. The scheme is administered by the Department of Economic … and Resources (DEDJTR). Under the Farm Debt Mediation Scheme mediation services are provided by the Victorian Small … (for general information on the  Farm Debt Mediation Scheme ): Phone:  13 61 86 Website:  …

Basic page

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… but their customers,” Mr Billson said. “We can’t guarantee that every small business will succeed but it is … but their customers,” Mr Billson said. “We can’t guarantee that every small business will succeed but it is …

Media Centre item
Media Releases
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Media Centre item
Op-ed
ASBFEO Live

Our network

… an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an … & New Zealand is a not-for-profit company limited by guarantee that is an independent voice in understanding the … tax and BAS agents and tax (financial) advisers. SME Assist  is designed to help small to medium enterprises …

Basic page

… an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an … & New Zealand is a not-for-profit company limited by guarantee that is an independent voice in understanding the … an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an …

Ombudsman welcomes Franchising Code of Conduct Review

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has warmly welcomed the release of the review of the Franchising Code of Conduct by Dr Michael Schaper.

The Ombudsman performs a range of functions under the Franchise…

… an opportunity to make a reasonable return, it does not guarantee a fixed rate of return. The statement would also … an opportunity to make a reasonable return, it does not guarantee a fixed rate of return. The statement would also …

Media Centre item
Media Releases
ASBFEO Live

… tax and BAS agents and tax (financial) advisers. SME Assist  is designed to help small to medium enterprises … service to keep you up-to-date with the latest SME Assist information. …

Ombudsman spells out what the Budget got right and wrong for small business

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

First published on Kochie’s Business Builders, 10 May 2023.

The Budget handed down on Tuesday night will help small businesses deal with some of the contemporary challenges they face as they prepare for a forecast lower rate of economic growth…

Media Centre item
Op-ed
ASBFEO Live

BIG BUSINESSES URGED TO “LIFT THEIR GAME” ON PAYMENT TIMES

Only three out of 10 big businesses pay their small business customers within 30 days while nearly one-quarter take more than 120 days to pay up, according to new payment times data.

“This is a woeful performance and is bitterly disappointing…

… have not materially improved since the commencement of the scheme”. Mr Billson said he welcomed Ms Jeffries’ call to … have not materially improved since the commencement of the scheme”. Mr Billson said he welcomed Ms Jeffries’ call to …

Media Centre item
Media Releases
ASBFEO Live

SMALL BUSINESS OMBUDSMAN WELCOMES BANKING INDUSTRY PLEDGE TO FIGHT SCAMS

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has welcomed the significant commitment announced today by the banking industry to better support small businesses to combat scams.

Mr Billson said a $100 million…

… highlighting the urgent need for a ‘confirmation of payee’ scheme to be introduced in Australia, noting similar programs … highlighting the urgent need for a ‘confirmation of payee’ scheme to be introduced in Australia, noting similar programs …

Media Centre item
Media Releases
ASBFEO Live

Business disputes are often in the Federal Court. But, where does that leave those too small to pay the costs?

Originally published in The Canberra Times

By Bruce Billson

Competition laws will work better for small businesses with a dedicated court list.

For small businesses, effective competition is vital. Knowing they can compete on a level…

… dispute resolution (ADR), these processes are no guarantee that a satisfactory outcome can be achieved. We see … dispute resolution (ADR), these processes are no guarantee that a satisfactory outcome can be achieved. We see …

Media Centre item
Op-ed
ASBFEO Live

New low-cost support to help small and family businesses resolve disputes

The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) has welcomed the expansion of subsidised legal advice for eligible small and family businesses to support more effective engagement in dispute resolution processes.

The…

… and with important relationships intact.   ‘We can’t guarantee that every small business will succeed but it is … and with important relationships intact.   ‘We can’t guarantee that every small business will succeed but it is …

Media Centre item
Media Releases
ASBFEO Live

Too many small businesses are hurt by not being in the 'in-crowd'

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Originally published in the Canberra Times on Monday, 27 May 2024.

Bruce Billson

Winning a government contract can be life-changing for a small business. As all businesses know, there is no substitute for good…

Media Centre item
Op-ed
ASBFEO Live

Paying on time tricky business (Op-ed)

By Bruce Billson

Originally published in the Herald Sun.

At a time when small and family businesses face headwinds, it’s not too much to ask that their big business customers play their parts by paying their invoices in a more…

… Craig Emerson to review the Payment Times Reporting Scheme introduced by the former government. Dr Emerson is … Craig Emerson to review the Payment Times Reporting Scheme introduced by the former government. Dr Emerson is …

Media Centre item
Op-ed
ASBFEO Live

Let's boost small and family businesses

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subject: 14 Steps to energise enterprise to boost small and family businesses

Leon Delaney…

… its effort on pursuing outstanding Superannuation Guarantee contributions or tax debts more generally. We also … its effort on pursuing outstanding Superannuation Guarantee contributions or tax debts more generally. We also …

Media Centre item
Transcript
ASBFEO Live

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… as a member of the Telecommunications Industry Ombudsman scheme, and the jury is still out on whether this new pledge … as a member of the Telecommunications Industry Ombudsman scheme, and the jury is still out on whether this new pledge …

Media Centre item
Op-ed
ASBFEO Live

Insolvency figures, small business pulse, ASBFEO assistance

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Nick Rheinberger.

ABC Radio…

Media Centre item
Transcript
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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