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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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  • Media Centre item (81)
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  • Submission (4)
  • Newsletters (2)
  • Report (2)

Media Section

  • Media Centre (79)
  • Disputes & Assistance (1)

Media Source

  • ASBFEO Live (81)

Success story type

… the employment of an employee. New Enterprise Incentive Scheme can help you to start and develop your small business … the employment of an employee. New Enterprise Incentive Scheme can help you to start and develop your small business …

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… grow and transform a small business and while we can’t guarantee every business will succeed, we strive to make sure … grow and transform a small business and while we can’t guarantee every business will succeed, we strive to make sure …

Media Centre item
Media Releases
ASBFEO Live

The Tax Concierge Service

… for Detriment caused by Defective Administration (CDDA) scheme.  More information about subsidised legal advice The … for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision …

Basic page

More decisive action needed on small business payments says Ombudsman

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

Small business owners and leaders have every right to be frustrated by the Reserve Bank’s review of retail payments regulations, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

While some progress is being…

Media Centre item
Media Releases
ASBFEO Live

… mediation services. Under the Code, the dispute resolution scheme applies to disputes arising: where a wholesale … mediation services. Under the Code, the dispute resolution scheme applies to disputes arising: where a wholesale …

… of the dispute resolution process. While there is no guarantee that the matter will be resolved through the … of the dispute resolution process. While there is no guarantee that the matter will be resolved through the …

… on its operations under the Information Publication Scheme and a disclosure log of information that has been … on its operations under the Information Publication Scheme and a disclosure log of information that has been …

June newsletter - Small business matters

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. It’s a terrific opportunity to say thank you to the enterprising women and men who are the lifeblood of our communities.

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. It’s a terrific opportunity to say thank you to the enterprising women and men who are the lifeblood of our communities.

Newsletters

… for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision … for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision …

June newsletter - Celebrating small business

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

Newsletters

… Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep … … Explore the potential benefits of a tax discount/offset scheme for new small business owners to allow them to keep …

RIGHT-SIZED RULES BEST ‘CATCH’ TO ‘RELEASE’ SMALL BUSINESS FROM EXCESSIVE REGULATION WITH SEAFOOD LABELLING

Many Australians will enjoy Australian seafood this Easter, but it should not come at the expense of proposed new country of origin labelling rules imposing a compliance nightmare for small and family businesses.  

The Australian…

… businesses.    Mr Billson called for the entire scheme to be reconsidered – given its high compliance costs – … businesses.    Mr Billson called for the entire scheme to be reconsidered – given its high compliance costs – …

Media Centre item
Media Releases
ASBFEO Live

… debt recovery proceedings on farm mortgages. The scheme is administered by the Department of Economic … and Resources (DEDJTR). Under the Farm Debt Mediation Scheme mediation services are provided by the Victorian Small … (for general information on the  Farm Debt Mediation Scheme ): Phone:  13 61 86 Website:  …

Dispute support

… debt recovery proceedings on farm mortgages. The scheme is administered by the Department of Economic … and Resources (DEDJTR). Under the Farm Debt Mediation Scheme mediation services are provided by the Victorian Small … (for general information on the  Farm Debt Mediation Scheme ): Phone:  13 61 86 Website:  …

Basic page

Ombudsman helping small business resolve disputes

Disputes about being paid, trouble with a digital service provider, contract battles and franchise disagreements are the top four issues where small business have sought the help of the Australian Small Business and Family Enterprise Ombudsman over the…

… but their customers,” Mr Billson said. “We can’t guarantee that every small business will succeed but it is … but their customers,” Mr Billson said. “We can’t guarantee that every small business will succeed but it is …

Media Centre item
Media Releases
ASBFEO Live

Keeping small businesses afloat comes down to us all

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Originally published in the Canberra Times.

This week we celebrate World Micro, Small and Medium-sized Enterprises Day, which is a terrific opportunity to say a big thank you to the enterprising people who are the lifeblood of our communities.…

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: End of Financial Year changes for small business

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Selina Green on ABC Radio SA South East.

Subject: End of Financial Year changes for small business…

… not on the wrong side of that change to the rate of super guarantee contribution Selina Green And something else that's … some changes around the the entitlement under the leave scheme. Bruce Billson Yes, it is hopping around a little bit … not on the wrong side of that change to the rate of super guarantee contribution Selina Green And something else that's …

Media Centre item
Transcript
ASBFEO Live

Our network

… an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an … & New Zealand is a not-for-profit company limited by guarantee that is an independent voice in understanding the … tax and BAS agents and tax (financial) advisers. SME Assist  is designed to help small to medium enterprises …

Basic page

… an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an … & New Zealand is a not-for-profit company limited by guarantee that is an independent voice in understanding the … an active organisation that supports and advocates for the SME sector. Small Business Mentoring Service  is an …

The future is digital for regional businesses with improved internet

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small businesses in regional and remote areas of Australia now have more reasons to digitise, with NBN Co announcing expanded coverage and lower wholesale prices.

…

Media Centre item
Media Releases
ASBFEO Live

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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