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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Content type

  • Media Centre item (81)
  • Basic page (17)
  • Submission (4)
  • Newsletters (2)
  • Report (2)

Media Section

  • Media Centre (79)
  • Disputes & Assistance (1)

Media Source

  • ASBFEO Live (81)

Success story type

… to improve their practices. The Payment Times Reporting Scheme (the scheme) requires large businesses and some government …   through the  Payment Times Reporting Portal . The scheme is administered by the  Payment Times Reporting …

… Enterprise Owners ASBFEO’s Tax Concierge Service and CDDA scheme We provide a Tax Concierge Service to help small … for Detriment caused by Defective Administration (CDDA) scheme.  Phone: 1300 650 460 Australian Banking Association … 1300 816 817 … ASBFEO’s Tax Concierge Service and CDDA scheme We provide a Tax Concierge Service to help small …

New rules to allow small business tradies to follow the work

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says small business tradespeople will be able to meet the demand for their skills wherever they are in Australia under new laws passed by the Senate.

The Australian…

… freedom of movement across states and territories, the scheme also includes safeguards to maintain standards and … $11 million Budget commitment to implementing the scheme, which will be used in part to improve information … and territories is expected to enable commencement of this scheme from 1 July, 2021.     … The Australian Small Business …

Media Centre item
Media Releases
ASBFEO Live

30% tax offset a game-changer for Australian industry: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has welcomed the Australian Government’s $1.2 billion investment in the nation’s digital future, including the 30% tax offset for the video game industry.

Mr Billson…

Media Centre item
Media Releases
ASBFEO Live

Government should show small businesses respect

Originally published in the Canberra Times.

Australia's small businesses have been treated in a very shabby way by squabbling in our Federal Parliament.And our Parliament is a repeat offender.

Repeatedly we hear it said that small business…

… and heat pumps. The government boasted the $314 million scheme had been "specially timed" to help small businesses … for their future growth. Now the clock is running out. The scheme requires a small business to have the assets or … no less than six months from Royal Assent until the time a scheme ends. Such incentives help energise enterprise. That's …

Media Centre item
Op-ed
ASBFEO Live

MSME small business facts

Basic page

OMBUDSMAN RELEASES PROCUREMENT INQUIRY ISSUES PAPER

Many small businesses say they feel excluded from the chance to tender for Australian Government procurement contracts because they are not part of the ‘in-crowd’ or find the process too hard to navigate, says the Australian Small Business and Family…

… up to a particular value.   “Yet being on a panel does not guarantee work. Many small businesses have told us how they … up to a particular value.   “Yet being on a panel does not guarantee work. Many small businesses have told us how they …

Media Centre item
Media Releases
ASBFEO Live

Small Business cranky and exasperated about delay passing legislation

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says the small business community is exasperated by the delay in passing vital incentives to invest and create jobs that will expire on Sunday.

The Ombudsman called for…

… no less than 6 months from Royal Assent until the time a scheme ends. “Incentives like these programs help energise … and heat pumps. “The Government said the $314 million scheme had been ‘specially timed’ to help small businesses … no less than 6 months from Royal Assent until the time a scheme ends. “Incentives like these programs help energise …

Media Centre item
Media Releases
ASBFEO Live

… for Detriment caused by Defective Administration (CDDA) scheme. We can help by providing: •    information about the … for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision … for Detriment caused by Defective Administration (CDDA) scheme. We can help by providing: •    information about the …

Payment Times Reporting Scheme

Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman sat down with Nick Fox, Deloitte’s Payment Times Reporting Lead to discuss the recent release of the first Payment Times Reporting Register.

Below is a summary of the…

… Payment Times Reporting Scheme 10 March 2022 Bruce Billson, the Australian Small … sat down with Nick Fox. … Payment Times Reporting Scheme …

Media Centre item
News
ASBFEO Live

The obstacles entrepreneurs face

By Bruce Billson.

Published in the Western Advocate.

More needs to be done to support and recognise small businesses. 

A RECENT Westpac study found almost half of the people starting their own business are motivated by the dream…

… the valley of death for cash flow. It offers an incentive scheme for eligible businesses to reduce the amount of tax … incentive in the form of a tax discount or offset scheme to support businesses retaining more of the … the valley of death for cash flow. It offers an incentive scheme for eligible businesses to reduce the amount of tax …

Media Centre item
Op-ed
ASBFEO Live

… tax and BAS agents and tax (financial) advisers. SME Assist  is designed to help small to medium enterprises … service to keep you up-to-date with the latest SME Assist information. … Australian Business Licence and … tax and BAS agents and tax (financial) advisers. SME Assist  is designed to help small to medium enterprises …

2023-24 BUDGET HELPS SMALL BUSINESS WITH CONTEMPORARY CHALLENGES

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Read Bruce's 2023-24 Budget Brief

Read the May 2023-24 Budget Snapshot for Small Business

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget helps small businesses with contemporary…

Media Centre item
Media Releases
ASBFEO Live

You always hear about businesses doing the wrong thing. Let's flip the script

Originally published in the Canberra Times.

By Bruce Billson.

A good business pays its taxes, proper employee entitlements and its small business suppliers in a timely way.

Not paying is an unfair advantage over other businesses who…

… the up-until-now ineffective payment times reporting scheme and tools that monitor big business payment ambitions … to big business so we support a "name, proclaim and shame" scheme that celebrates those who support small business by … for a "Good Business Pays" recognition and accreditation scheme to honour businesses which fulfil their workplace …

Media Centre item
Op-ed
ASBFEO Live

… Enterprise Owners ASBFEO’s Tax Concierge Service and CDDA scheme We provide a Tax Concierge Service to help small … for Detriment caused by Defective Administration (CDDA) scheme.  Phone: 1300 650 460 Australian Banking Association …

TRANSCRIPT: Insolvency Laws

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Luke Grant.

Money News 2GB/3AW/4BC

13 December 2022

…

Media Centre item
Transcript
ASBFEO Live

VITAL SMALL BUSINESS PROTECTIONS SAVED IN NEW BANKING CODE OF PRACTICE

The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, says he welcomes the regulator’s decision to retain and enhance vital protections for small businesses in the new Banking Code of Practice. 

“A push by the banks…

… is held with a prospective guarantor before taking a guarantee, and to discuss customer circumstances and … is held with a prospective guarantor before taking a guarantee, and to discuss customer circumstances and …

Media Centre item
Media Releases
ASBFEO Live

TRANSCRIPT: Payment times, dispute resolution, tax concierge service, insolvency law reform, disaster preparedness

Australian Small Business and Family Enterprise Ombudsman Bruce Billson extract of interview with Philip King.

Accountants Daily Insider - Podcast

Subject: Payment times, …

… out a report on how well the small business restructuring scheme had gone. And I suppose the elephant in the room in … was how few small businesses had benefitted from that scheme. Bruce Billson No one could accuse that scheme of peaking early. It’s been a slow build up, but …

Media Centre item
Transcript
ASBFEO Live

Financial wellbeing

… Enterprise Owners ASBFEO’s Tax Concierge Service and CDDA scheme We provide a Tax Concierge Service to help small … for Detriment caused by Defective Administration (CDDA) scheme.  Phone: 1300 650 460 Australian Banking Association …

Basic page

What's on the minds of small business?

Originally published in The Canberra Times

By Bruce Billson

What's going on for small business right now? We have seen the first quarterly improvement since August 2022, suggesting that conditions might be stabilising and the most difficult…

… growth and sustainability. A tax discount or offset scheme, allowing new businesses to retain more of their … growth and sustainability. A tax discount or offset scheme, allowing new businesses to retain more of their …

Media Centre item
Op-ed
ASBFEO Live

TRANSCRIPT: Optus and small business, banking services

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

10 November 2023

 …

… out to the Telecommunications Industry Ombudsman. That's a scheme that Optus is a member of. It's designed to deal with … Bruce Billson That's right. And they should honour the scheme that they've signed up to through the … out to the Telecommunications Industry Ombudsman. That's a scheme that Optus is a member of. It's designed to deal with …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Natural disaster preparation and checklists for small business

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

Subjects: How small business can prepare for a…

… to things like the Telecommunications Industry Ombudsman Scheme to be prepared to compensate businesses that have had … to things like the Telecommunications Industry Ombudsman Scheme to be prepared to compensate businesses that have had …

Media Centre item
Transcript
ASBFEO Live

Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer outage

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Jess McGuire.

ABC Radio NSW Regional

Subjects: Small business conditions, ATO debt collections, ASBFEO Tax Concierge Service, global computer…

… tax debt there's also an outstanding superannuation guarantee contribution. So, you know, there's team members of … And particularly if there's an outstanding superannuation guarantee liability there, satisfying that quickly is what … tax debt there's also an outstanding superannuation guarantee contribution. So, you know, there's team members of …

Media Centre item
Transcript
ASBFEO Live

TRANSCRIPT: Small business insurance crisis

 Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney.

Radio 2CC Canberra

 

Leon Delaney

The Australian Small…

… Mutual Fund is almost like a group self-insure scheme. We see them in some parts of the Australian economy … Mutual Fund is almost like a group self-insure scheme. We see them in some parts of the Australian economy …

Media Centre item
Transcript
ASBFEO Live

Supporting small businesses should come with a sense of urgency

Originally published in The Canberra Times

By Bruce Billson

With election talk building and political announcements starting to roll out, there has not been a more important time for small businesses to be seen, heard and supported.

…

… and regulators can realistically deliver. No one can guarantee that every small business will succeed. But we … and regulators can realistically deliver. No one can guarantee that every small business will succeed. But we …

Media Centre item
Op-ed
ASBFEO Live

… the employment of an employee. New Enterprise Incentive Scheme can help you to start and develop your small business … the employment of an employee. New Enterprise Incentive Scheme can help you to start and develop your small business …

40,000 SMALL BUSINESSES HELPED BY OMBUDSMAN

The Australian Small Business and Family Enterprise Ombudsman has reached the milestone of helping 40,000 small businesses seeking assistance with a dispute.

Ombudsman Bruce Billson said this was a significant moment for the agency.

“…

… grow and transform a small business and while we can’t guarantee every business will succeed, we strive to make sure … grow and transform a small business and while we can’t guarantee every business will succeed, we strive to make sure …

Media Centre item
Media Releases
ASBFEO Live

The Tax Concierge Service

… for Detriment caused by Defective Administration (CDDA) scheme.  More information about subsidised legal advice The … for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance until a decision …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

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