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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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Small Business Pulse - February 2025

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Content type

  • Media Centre item (267)
  • Basic page (61)
  • Submission (56)
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Media Section

  • Media Centre (256)
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Media Source

  • ASBFEO Live (267)

Success story type

… workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

TRANSCRIPT: Franchising Code of Conduct Review

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Leon Delaney on Radio 2CC Canberra.

Subject: Franchising Code of Conduct Review

Leon DelaneyThe Small Business and…

… the phone now. Good afternoon.  Bruce Billson Leon, fab to be with you and your listeners, sir.  Leon Delaney  Thanks … are well-known, and those brands have proven the test of time. There are other systems that might have just been, … and spending a quarter of a million bucks to get your day in court? That's an area where we think more work needs …

Media Centre item
Transcript
ASBFEO Live

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Oliver Peterson

Radio 6PR Perth

Subject: internet domain name changes

Oliver Peterson

You’re being warned if you're a small business owner and for that matter, if you go to a website,…

… Ombudsman. Good afternoon. Bruce Billson Oli, great to be with you and 6PR listeners. Oliver Peterson It's great to … be a genius to know that change is happening. And for some time I've been urging the non-government regulator that … the thing I'm trying to surface. There is a window of time that runs out around the 20th of September. For …

Media Centre item
Transcript
ASBFEO Live

Consultation on Preliminary Conclusions to the Review of Retail Payment Systems

… on Preliminary Conclusions to the Review of Retail Payment Systems Date Fri, 07/09/2021 - 12:00 File … on Preliminary Conclusions to the Review of Retail Payment Systems pdf 867.86 KB Summary Reserve Bank of … on Preliminary Conclusions to the Review of Retail Payment Systems … Reserve Bank of Australia – Consultation on …

Submission

Make this Easter sweet for small and family businesses: Ombudsman

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has urged consumers to consciously spend with small and family businesses this weekend, amid predictions of a bumper Easter.

“Small and family businesses stand ready…

… Easter holiday season,” Mr Billson says. “For the first time in two years, there is freedom of movement and no … rush, Mr Billson says it’s never been more important to be a kindly customer. “Business owners are doing their … Easter holiday season,” Mr Billson says. “For the first time in two years, there is freedom of movement and no …

Media Centre item
Media Releases
ASBFEO Live

… (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and …

… which traditional sources of information and point-in-time surveys often miss. The Pulse was constructed in line … as they become available while maintaining a reliable time series. The ASBFEO Small Business Pulse is a composite … which traditional sources of information and point-in-time surveys often miss. The Pulse was constructed in line …

… of self-employed small business owners working full-time earn less than the average full-time adult wage. 55% of small business owners working full-time with 1 – 19 employees earn less than the average …

Consultation on Preliminary Conclusion to the Retail Payments Regulation May 2021

Submission

… not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate content that we … not attach any illegal, restricted or offensive content. Be aware that we will be obliged to report any inappropriate …

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that Meta … email to help with account recovery (should you need it). Be aware of and follow the platform’s community guidelines. … up an account, or already have one, create a separate payment method that is only used for your social media …

Senate Economics Legislation Committee (the Committee) - inquiry into the Financial Accountability Regime bill and other related bills

Submission

TRANSCRIPT: Small business problems with digital platforms

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Thomas Oriti.

ABC News Radio

Subject: Small business problems with digital…

… Ombudsman. Bruce, good morning. Thank you for your time. Bruce Billson Thomas, fab to be with you and your listeners.  Thomas Oriti How bad is this … customer relationships where there's valuable data about payment arrangements and the like. It might be that they've …

Media Centre item
Transcript
ASBFEO Live

… program.  As part of the pilot, these guidelines will be periodically updated. 2. About the small business dispute … in an ADR process to resolve their dispute; the length of time parties have been in dispute and any attempts that they … or as or as otherwise agreed with the small business.   6. Payment Stage 1 Preliminary Advice:   A co-payment of $100 is …

… million small businesses in greater capital city areas on 30 June 2023. Greater Sydney had the highest concentration of … Greater Melbourne (where they fell 1.8%) over the year to 30 June 2023. The main contributors to Melbourne’s decrease … (3.3%) and Greater Hobart (3.0%) over the year to 30 June 2023. The main contributors to these increases were …

… 0-19 (Small) 116,547 35,178 151,728 20-199 (Medium) 66,104 30,708 96,812 200+ (Large) 58,959 29,840 88,800 Unknown 7,800 … >, extracted on 30/07/22. Over three quarters of apprentices and trainees … 52,383 54,808 38,491 6,046 151,728 20-199 (Medium) 24,847 30,811 32,431 8,712 96,812 200+ (Large) 19,920 25,941 32,695 …

… on numbers and locations. Key findings for the year to 30 June 2023 Of the 2.5 million small businesses in … and external Other Territories. Victoria’s decrease can be attributed to a decrease in the number of small businesses … (3.3%) and Greater Hobart (3.0%) over the year to 30 June 2023. The main contributors to these increases were …

… which traditional sources of information and point-in-time surveys often miss.  “While interesting and informative, … money are insolvent.  “There is good reason for them to be worried, with corporate insolvencies at their highest … although they remain below pre-pandemic levels.  “Payment disputes are often an early warning sign of cash flow …

Dairy Code

… complaints. Internal dispute resolution processes may be managed by the processor’s complaint handling officer. … manage independently. The mediator will decide the date, time, and place that the mediation will take place and the … you of their costs. In general, the mediator has a half-day rate and a full-day rate, with the length of time for the …

Basic page

This must be the last time Optus cuts off small business

Originally published in The Daily Telegraph

By Bruce Billson

The new Optus leadership needs to demonstrate it truly understands the economic pain the recent outage has inflicted on some small and family businesses.

Our…

… This must be the last time Optus cuts off small business 21 November … Comments by the company that the loss was only $2 a day shows it does not understand its customers. This is what … Comments by the company that the loss was only $2 a day shows it does not understand its customers. This is what …

Media Centre item
Op-ed
ASBFEO Live

… ADR practitioner for the dispute. This appointment is to be made within 14 days of the request being received by … of their costs. In general, the practitioner has a half day rate and a full day rate. The length of time the ADR process will take depends on the complexity of …

… ,-10.4 -2.8,-0.7 -2.8,-0.7 -1,-1.9 -1,-1.9 -3.9,0 -4,1.5 0,-30.9 c … ,-10.4 -2.8,-0.7 -2.8,-0.7 -1,-1.9 -1,-1.9 -3.9,0 -4,1.5 0,-30.9 c …

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Stephen Cenatiempo

Stephen Cenatiempo There are some changes coming to the way business domain names will operate in Australia. My understanding is that soon you'll be able to, if you have a website that's .com.au or .net.au you'll be able to just drop…

… Steve, happy to be with you and the listeners on a great day in the capital. Stephen Cenatiempo It is a beautiful day … Cenatiempo So, the reality is, for the sake of 20 or 30 bucks a year, which is roughly what it costs to register a … an asset - they need to protect their interests. Now's the time before others have an opportunity to grab hold of that …

Media Centre item
Transcript
ASBFEO Live

Tasmania

… representing 2% of Australian small businesses on 30 June 2023. This is in proportion to the 2% of Australians … 15 January 2024 Table 1: Small businesses in Tasmania, 30 June 2023 Download data Source: Based on Australian Bureau … small businesses were in the rest of Tasmanian areas on 30 June 2023. This aligns with the population distribution, …

Basic page

… such as hospitality. It is uncertain whether this will be a sustained improvement. Many customers are still being … and the Personal Property Securities Register.  “Extended payment times and terms are weighing on small business operating conditions. Payment disputes are an early warning sign of a cash flow …

… has been completed by ASBFEO, any available documents will be forwarded to the applicant. If the requested documents or … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents … to FOI requests on the Treasury website at the same time as providing the response to the applicant. Documents …

TRANSCRIPT: 2024-25 federal budget, small business mental health in Bathurst, small business procurement

TRANSCRIPT

Australian Small Business and Family Enterprise Ombudsman Bruce Billson interview with Dusty Fitzpatrick.

Radio 2BS Bathurst

 

Subjects: 2024-25 federal budget…

… now. Bruce, good afternoon.  Bruce Billson Dusty, good to be with you and your listeners.  Dusty Fitzpatrick It's … also matched to that amount. That's not the case this time around. So, whilst that relief will be there, people … than half are aged over 50, with only 6% under the age of 30. Now it's about 8% nationally.  But this tells us that …

Media Centre item
Transcript
ASBFEO Live

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