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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas
    • Spotlight on Sole Traders

The February 2026 Small Business Pulse is now available

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Content type

  • Basic page (80)
  • Media Centre item (28)
  • Submission (14)
  • Report (3)

Media Section

  • Media Centre (27)

Media Source

  • ASBFEO Live (28)

… side and consider the substance of the situation. It might be that the landlord is proposing a rental increase that … decision, although a formal decision and reasons must be provided within 28 days.   Respond promptly and … with the franchisee or a visit to any premises may be appropriate.  This is a big step for a franchisee and in …

… AgQuip Field Days 22 - 24 August Gunnedah, NSW Gov to You 30 - 31 August Fleurieu Peninsula, SA … AgQuip Field Days 22 - 24 August Gunnedah, NSW Gov to You 30 - 31 August Fleurieu Peninsula, SA …

… There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small … 15 January 2024. Table 1: Small business in Queensland, 30 June 2023 … There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small …

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … people in plain sight, and we see them everywhere, every day. Check out some of the key statistics from our Small … or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are …

… steps to avoid this outcome – such as negotiating a payment plan with your creditor. A default listing can … default listing has been made, only incorrect details can be corrected – accurate information cannot be changed or removed. Credit scores and credit reports are …

…   how casual work is defined   the pathway to full-time or part-time employment   employee and employer responsibilities.   …   how casual work is defined   the pathway to full-time or part-time employment   employee and employer responsibilities.   …

… increased by 3,146 (2%) in Greater Perth over the year to 30 June 2023. The areas with the largest increase in small … Western Australia increased by 671 (1%) over the year to 30 June 2023. The largest increase in the number of small … increased by 3,146 (2%) in Greater Perth over the year to 30 June 2023. The areas with the largest increase in small …

… There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small … 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 … There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small …

… 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: International Convention … Grand Chancellor Hobart July 2026 SmallBiz Week Date: 29-30 July 2026 Location: Melbourne Convention & Exhibition … May 2026 Franchising and Start Your Own Business Expo Date: 30-31 May 2026 Location: ICC Sydney: International Convention …

… and over. Only 8% of small business owners are aged under 30. This is a decrease from the peak of 17% in 1976. The most … were twice as many small business owners aged between 30 and 49 as there were aged over 50. Chart 7: Age of … and over. Only 8% of small business owners are aged under 30. This is a decrease from the peak of 17% in 1976. The most …

… Table 3: Number of small businesses in regional areas, 30 June 2023 … Table 3: Number of small businesses in regional areas, 30 June 2023 …

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that Meta … email to help with account recovery (should you need it). Be aware of and follow the platform’s community guidelines. … up an account, or already have one, create a separate payment method that is only used for your social media …

… Census 2021 68% of self-employed females are working part-time, compared to 47% of female employees in the overall workforce who work part-time. Chart 6: Female self-employed vs employee working … Census 2021 68% of self-employed females are working part-time, compared to 47% of female employees in the overall …

… goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and … goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and …

… were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small … were 259,631 small businesses in the rest of Queensland on 30 June 2023. These accounted for 54% of Queensland’s small …

… of small businesses in South Australia in the year to 30 June 2023. They increased by 1,103 (1%) in Greater … of South Australia increased by 285 (1%) over the year to 30 June 2023. The areas with the largest increase in the … of small businesses in South Australia in the year to 30 June 2023. They increased by 1,103 (1%) in Greater …

… Number of small businesses in greater capital city areas, 30 June 2023 … Number of small businesses in greater capital city areas, 30 June 2023 …

… the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small … the Territory’s small businesses were in Greater Darwin on 30 June 2023. The areas with the highest number of small …

… small businesses in NSW increased by 1% over the year to 30 June 2023. They increased by 3,104 (0.5%) in Greater … the rest of NSW increased by 3,404 (1.4%) over the year to 30 June 2023. The areas with the largest increase in the … small businesses in NSW increased by 1% over the year to 30 June 2023. They increased by 3,104 (0.5%) in Greater …

Small Business Hub

… to notify an ASBFEO employee of your arrival.  You will be issued with a single-use access pass to the hub, and it must be returned at the end of your visit in the “Pass Return” box … at the reception counter and can be re-issued on the day of your next visit.   Note:  You are responsible to keep …

Basic page

… 33% Arts and recreation services 5,720 4,319 9,198 19,237 30% Wholesale trade 28,538 37,240 37,198 102,976 28% Public … 33% Arts and recreation services 5,720 4,319 9,198 19,237 30% Wholesale trade 28,538 37,240 37,198 102,976 28% Public …

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … and shared in this way is typically obtained at the time you first use an application or service on your device. …

Meet the Ombudsman, Bruce Billson

In this video Ombudsman Bruce Billson discusses the role of our office.

Are you a small or family business owner in Australia, experiencing a dispute with another business or government agency? We're here to help. See our …

… provided a fantastic foundation. A foundation to help us be the best allies small businesses could hope for. Working … for where businesses have a matter that needs to be resolved done through dispute resolution, so that those … family enterprises are facing. In the action that would be helpful in supporting your success. We're also there to …

Media Centre item
ASBFEO Live

… ADR practitioner for the dispute. This appointment is to be made within 14 days of the ASBFEO receiving the request to … of their costs. In general, the practitioner has a half day rate and a full day rate. The length of time the ADR process will take depends on the complexity of …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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