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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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Content type

  • Media Centre item (202)
  • Basic page (78)
  • Submission (66)
  • Newsletters (8)
  • Report (3)

Media Section

  • Media Centre (193)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (202)

… Island. Table 1: Small businesses in Other Territories, 30 June 2023 … Island. Table 1: Small businesses in Other Territories, 30 June 2023 …

… Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 - 5 May Tocal, NSW Franchising and Business … Business Conference 1 - 3 May Cairns, QLD Tocal Field Day  3 - 5 May Tocal, NSW Franchising and Business …

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the … with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

… Table 2: Businesses in Western Australia by size, 30 June 2023 … Table 2: Businesses in Western Australia by size, 30 June 2023 …

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

… or you've been accused of IP infringement, it can be overwhelming to know what to do next . IP First Response … or you've been accused of IP infringement, it can be overwhelming to know what to do next . IP First Response …

… Census 2021 68% of self-employed females are working part-time, compared to 47% of female employees in the overall workforce who work part-time. Chart 6: Female self-employed vs employee working …

… A Horticulture Produce Assessor (the assessor) may be appointed by the parties at any stage of the dispute process. The assessor may be appointed in two ways: if the parties to a Horticulture … a list of horticulture produce assessors which can be found  here . If you are interested in being on our list …

… small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s … small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s …

… streamlined and improved user experience that reduces the time to register as a new business, or apply for additional … streamlined and improved user experience that reduces the time to register as a new business, or apply for additional …

MORE NEEDED FOR SMALL BUSINESS IN OPTUS RESPONSE

Telecommunications is an essential service and vital for so many small businesses and the absence of this service has a significant economic cost, says the Australian Small Business and Family Enterprise Ombudsman, Bruce Billson.

“The response by…

… by Optus that the loss for a small business is $2 a day. This is what Optus charges for their services, not what … businesses in lost income and customers. “More needs to be done to acknowledge this impact on the livelihoods of our … by a big business. They deserve respect and not to be treated in such a shabby way by Optus.” MEDIA CONTACT: …

Media Centre item
Media Releases
ASBFEO Live

… Table 2: Businesses in Northern Territory by size, 30 June 2023 … Table 2: Businesses in Northern Territory by size, 30 June 2023 …

… of natural disasters on small and family businesses can be devastating and can include damaged and destroyed assets … outside of directly affected disaster areas can also be adversely impacted through the effects of smoke taint, … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

July newsletter - Important EOFY changes for small business

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

Newsletters

… still active in this space and warns small businesses to be extremely cautious of any 'no cost' or 'cost … are signing up to. If a sales pitch sounds too good to be true, small business owners should examine the companies, … still active in this space and warns small businesses to be extremely cautious of any 'no cost' or 'cost …

Franchisee-initiated exit - Best practice guidance for franchisors

… side and consider the substance of the situation. It might be that the landlord is proposing a rental increase that … decision, although a formal decision and reasons must be provided within 28 days.   Respond promptly and … with the franchisee or a visit to any premises may be appropriate.  This is a big step for a franchisee and in …

Basic page

… Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in … In Greater Brisbane, there were 221,618 small businesses on 30 June 2023, representing 46% of all small businesses in …

… things worked out - this has been going on for a long time. Thank you for being so helpful and for enabling me to … things worked out - this has been going on for a long time. Thank you for being so helpful and for enabling me to …

… small businesses in the rest of the Northern Territory on 30 June 2023. These accounted for 24% of the Northern … small businesses in the rest of the Northern Territory on 30 June 2023. These accounted for 24% of the Northern …

… – in fact many are not – and small businesses need to be aware of the risks. “Access to funding continues to be a major issue for small businesses. It’s crucial they make … – in fact many are not – and small businesses need to be aware of the risks. “Access to funding continues to be a …

… department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore … department. The majority of ASBFEO’s approximately 30 staff are located at the primary office, Level 2, 15 Moore …

Consumer Data Right (CDR) rules amendments (version 3) – Exposure Draft

… rules amendments (version 3) – Exposure Draft Date Fri, 07/30/2021 - 12:00 File Consumer Data Right (CDR) rules …

Submission

… Table 2: Businesses in South Australia by size, 30 June 2023 … Table 2: Businesses in South Australia by size, 30 June 2023 …

… Table 2: Businesses in NSW by size, 30 June 2023 … Table 2: Businesses in NSW by size, 30 June 2023 …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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