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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (202)
  • Basic page (78)
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  • Newsletters (8)
  • Report (3)

Media Section

  • Media Centre (193)
  • Policy & Advocacy (2)
  • Disputes & Assistance (1)
  • Resources & Tools Centre (1)

Media Source

  • ASBFEO Live (202)

… country of birth) in December 2023. This accounted for 30% of total apprentices and trainees in-training from … country of birth) in December 2023. This accounted for 30% of total apprentices and trainees in-training from …

… were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small … were 148,019 small businesses in the rest of Victoria on 30 June 2023, accounting for 21% of all Victorian small …

… outcomes. Read your contract/agreement before signing and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more … and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more …

… than half (53%) of female small business owners work part-time. Two-thirds of female small business owner managers were …

… There were 1,886 small businesses in Other Territories on 30 June 2023. Of these, 90% were non-employing businesses. … There were 1,886 small businesses in Other Territories on 30 June 2023. Of these, 90% were non-employing businesses. …

… Table 2: Total employment numbers ('000s) by industry, 30 June 2023 … Table 2: Total employment numbers ('000s) by industry, 30 June 2023 …

… implementation of these changes is being staggered over time.  Visit the Fair Work Commission to find out more about … implementation of these changes is being staggered over time.  Visit the Fair Work Commission to find out more about …

February newsletter - Helping small business resolve disputes

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

… people in plain sight, and we see them everywhere, every day. Date Tue, 02/06/2024 - 12:00 Mailchimp URL … people in plain sight, and we see them everywhere, every day. …

Newsletters

Discrimination Amendment Bill 2022

… Discrimination Amendment Bill 2022 Date Thu, 06/30/2022 - 12:00 File 20220630 ACT Discrimination Amendment …

Submission

Small Business Matters

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … people in plain sight, and we see them everywhere, every day. Check out some of the key statistics from our Small …

Basic page

… in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: … in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: …

… There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small … small businesses in the rest of Western Australia on 30 June 2023. These accounted for 20% of Western Australia’s …

… to the other party Now you understand your dispute it is time to talk to the other party. If the issue is minor, you … call them, but if more complex, a face-to-face meeting can be more successful. Prepare Prepare for your discussion by … started, the key issues and other perspectives. Stay calm, be professional and be prepared to negotiate and compromise. …

… an exciting and sustainable option for people who want to be their own boss and have their own business. We understand that setting up a business can be confusing and planning for it can be tricky as you don’t … support available to you; that you can access in your own time and at your own pace. You can choose the resources that …

… Inspector-General of Taxation and Taxation Ombudsman may be able to help you. … Inspector-General of Taxation and Taxation Ombudsman may be able to help you. …

… structures and information sources to indicate the real-time success of your business, so you can adjust and make … thought. Find a trusted adviser, like an accountant, to be a valuable sounding board, coach, and ally to you. It’s … structures and information sources to indicate the real-time success of your business, so you can adjust and make …

September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

Newsletters

… 2021. This was a 19% increase compared to the same time in 2020 and slightly lower than at the end of September … 2021. This was a 19% increase compared to the same time in 2020 and slightly lower than at the end of September …

Financial Sector Reform (Hayne Royal Commission Response  - Better Advice) Bill 2021 [Provisions]

Submission

… Table 2: Businesses in Queensland by size, 30 June 2023 … Table 2: Businesses in Queensland by size, 30 June 2023 …

… There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small … There were 190,679 small businesses in Greater Perth on 30 June 2023, representing 80% of Western Australia’s small …

… can realistically achieve. Consider impacts on cash flow, time and resources, productivity, future business, and … can realistically achieve. Consider impacts on cash flow, time and resources, productivity, future business, and …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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