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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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  • Submission (4)

Franchisee-initiated exit - Best practice guidance for franchisees

… the franchise agreement? Will it impact the value of your business and how it might be able to operate, if at all? Will … impacts on any premises lease? Will it trigger liability under personal guarantees? Is sale of the franchised business as a going concern a realistic option?   Consider …

Basic page

Characteristics that are important in a franchise relationship

… should be able to show it is a proven and successful business model, and it is possible for a franchisee to make … the value it adds and support it provides through the business relationship.     Shared goals: Both franchisors and …

Basic page

Notification of refusal to mediate – Bait’N’Go (BNG Logistics Australia Pty Ltd)

… the Ombudsman Kate Carnell AO The Office of the Australian Small Business and Family Enterprise Ombudsman (ASBFEO) received a … . After unsuccessful attempts at pre-meditation, under subsection 71(4) of the Australian Small Business and …

Basic page

Accessibility

… Accessibility Under the Disability Discrimination Act 1992, Australian … To meet this requirement, the Office of the Australian Small Business and Family Enterprise Ombudsman has adopted the  Web …

Basic page

Language Assistance

… Language Assistance The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) website provides a range of information to assist small business owners from a diverse range of backgrounds to …

Basic page

Social media

… We use our social media channels to engage with the small business community and share information about our work. You … third-party content that is relevant to our work and the small business community, and follow organisations or …

Basic page

Procurement

… to the Commonwealth Procurement Rules The Australian Small Business and Family Enterprise Ombudsman Bruce Billson has … the impact of reforms to Commonwealth Procurement Rules on small business. This Inquiry is reviewing the implementation …

Basic page

Copyright

… possible. The copyright statement may permit your use under a  Creative Commons (CC) BY Attribution 3.0 Australia … 3.0 Australia . Attribution Use of ASBFEO material under a  Creative Commons BY Attribution 3.0 Australia … Other Copyright Where ASBFEO material is not available under a  Creative Commons BY Attribution 3.0 Australia …

Basic page

Specific purpose funds

… specific common purpose related to running the franchised business, for example, a marketing fund. There are rules … whether it is to your benefit and has added value to your business. Transparency in specific purpose funds To … decision-making and encourages participation from both small and large franchisees. Other franchisors use similar …

Basic page

Working as a delivery driver

… a delivery driver Contracting can provide flexibility to small businesses and can be an excellent way to earn money … Contracting can provide flexibility to small businesses and can be an excellent way to earn money …

Basic page

Franchisee-initiated exit - Best practice guidance for franchisors

… a rental increase that would render the franchise business unviable. It is wise not to make an immediate … motivation and if the proposal is:  notification that the business is about to close, or the franchisee is in serious … particularly if the franchisee is not running a successful business. The Code requires a yes/no response, however, there …

Basic page

The psychology of change

… initiative, and are you able to explain the personal and business benefits to franchisees? (This material was …

Basic page

Resources & Tools Centre

… Resources & Tools Centre At ASBFEO, our role is to support small businesses and family enterprises to enable them to … At ASBFEO, our role is to support small businesses and family enterprises to enable them to …

Basic page

Disputes & Assistance

… The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … to mediation alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of …

Basic page

Back In Business

… Back In Business … Back In Business …

Basic page

Disclaimer

… Disclaimer Information on the Australian Small Business and Family Enterprise Ombudsman website is provided … professional advice before making any investment or business decisions. For inquiries about the material on this …

Basic page

Food and Grocery Code

… Grocery Code 2024 (Code) is a mandatory code prescribed under the Competition and Consumer Act 2010 (CCA) and was introduced to improve business conduct standards. Under the Code, the ASBFEO keeps a list of ADR practitioners …

Basic page

Share your thoughts

… Share your thoughts We want to hear about your small business and family enterprise experiences and concerns. This … us in our policy and advocacy work to ensure the voice of small businesses and family enterprises is heard by decision …

Basic page

Horticulture Code

… to the dispute must participate. Resolving a dispute under the Horticulture Code of Conduct: Step One: Internal … dispute resolution option for growers and traders under the Code. Appointed mediators help growers and traders … a. where a trader has rejected horticulture produce under the agreement and/or b. about the calculation of …

Basic page

Managing change

… loss to the franchisee caused ongoing disruption to their business, including frequent operational or marketing changes …

Basic page

One thing ASBFEO can do for me

… One thing ASBFEO can do for me We invite small businesses and family enterprises, as well as … how we can help to work for the community to improve the business operating environment. Tell us what this is so we …

Basic page

MSME stakeholder pack

… pack Thank you for joining ASBFEO in saying thank you to small and family business! Please find below ASBFEO’s MSME electronic …

Basic page

Newsletters

… updates on key issues, outcomes and priorities across the small business and family enterprise sector. If you need a copy of …

Basic page

Produce Assessors

Basic page

Tax implications - transferring or terminating a franchise

Basic page

Oil Code

… information on the Code and access to mediation services. Under the Code, the dispute resolution scheme applies to … fuel re-selling agreement in relation to other provisions under the Oil Code. Contact us If you need help to resolve an …

Basic page

Best practice for franchisors

… Change management is not only one of the most challenging business issues for franchise systems but is also a high-risk …

Basic page

MSME Day

… MSME Day World Micro, Small and Medium-sized Enterprises Day (MSME Day) , held …

Basic page

Industry Codes

… We provide assistance with disputes that fall under the mandatory industry codes, including the Dairy …

Basic page

Change management tips for franchisors

… proposed changes support the purpose and vision for the business, and how these will help to make a positive …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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