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  • About us
    • Contact Us
  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Franchising
      • Franchising Mediation Feedback Form
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Small Business Hub
    • Our network
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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Media Section

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Success story type

Dispute support

… appropriate resolution service to help you resolve your business dispute. The most appropriate service for your … platform’s policy on dispute resolution, which is often under terms of use, is particularly helpful. The dispute … be able to help. IDCARE provides eligible sole traders and small businesses with specialist support and guidance when …

Basic page

Dispute case studies

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … technology business regarding devices and a debt. The small business contacted us, and we helped to coordinate and … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Basic page

Access to low cost advice for disputes

… ASBFEO may offer limited low-cost legal advice to eligible small businesses in dispute with another business or government agency.  This may be offered at 2 … dispute resolution in relation to a relevant action under s65 of the Australian Small Business and Family …

Basic page

ASBFEO Small Business Pulse

… ASBFEO Small Business Pulse May 2025 Key highlights: Over the past quarter conditions for small businesses improved 0.1% - the first quarterly rise … re-pricing as input inflation starts to ease, with small business owners increasingly focussing on a longer-term view …

Basic page

Tasmania

… Tasmania There were 42,010 small businesses in Tasmania, representing 2% of Australian small businesses on 30 June 2023. This is in proportion to … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

Apprentices and Trainees Employed by Small Business

… Apprentices and Trainees Employed by Small Business This data includes the numbers, industries and … were aged 24 and under in December 2023. The number of apprentices and …

Basic page

Our network

… Our network ASBFEO understands the challenges facing small businesses and family enterprises. We also know that when we collaborate with our small business and family enterprise network and peers, we are more … in the hospitality and liquor industry registered under the Fair Work (Registered Organisations) Act 2009. The …

Basic page

New South Wales

… New South Wales There were 849,075 small businesses in New South Wales (NSW) on 30 June 2023. These accounted for 34% of all Australian small businesses (compared to 31% of the population that live … 2021-22, Accessed 15 January 2024  Table 1: Small business in NSW, 30 June 2023 Download data Source:  Based …

Basic page

Victoria

… Victoria There were 701,061 small businesses in Victoria on 30 June 2023, representing 28% of all Australian small businesses (compared to 25% of the population that … 2021-22, Accessed 15 January 2024 Table 1: Small business in Victoria, 30 June 2023 Download data Source : …

Basic page

About us

… About us The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was … ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability …

Basic page

Queensland

… Queensland There were 482,836 small businesses in Queensland on 30 June 2023, representing 19% of all Australian small businesses (compared to 20% of Australia’s population … 2021-22 , Accessed 15 January 2024. Table 1: Small business in Queensland, 30 June 2023 Download data Source : …

Basic page

Western Australia

… Western Australia There were 238,907 small businesses in Western Australia on 30 June 2023, representing 9% of all Australian small businesses and in proportion with 11% of Australians … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

South Australia

… South Australia There were 155,221 small businesses in South Australia on 30 June 2023, representing 6% of all Australian small businesses (compared to 7% of the population living in … 2021-22, Accessed 15 January 2024 Table 1: Small business in South Australia, 30 June 2023 Download data Total …

Basic page

Number of small businesses in Australia

… Number of small businesses in Australia Small business’ contribution to Australian business numbers …

Basic page

Northern Territory

… Northern Territory There were 15,431 small businesses in the Northern Territory on 30 June 2023, representing 1% of Australian small businesses. This is consistent with the 1% of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

Location of Australia’s small businesses by state and territory

… Location of Australia’s small businesses by state and territory The graphs and tables … directly to your device. This data presents Australia’s small businesses according to their areas of operation, … them to one geographical location. For this reason, the business counts may not reflect the full extent of business …

Basic page

Location of Australia’s small businesses - regional and metro areas

… Location of Australia’s small businesses - regional and metro areas The graphs and … directly to your device. This data presents Australia’s small businesses according to their regional or metropolitan … 2021-22,  Accessed 11 January 2024. Table 1: Small business by location, 30 June 2023 Download data Source : …

Basic page

Small Business Matters

… Small Business Matters We depend heavily on the small and family- run businesses in our lives – whether it is … day. Check out some of the key statistics from our Small Business Matters report below.  The full Small Business …

Basic page

Financial wellbeing

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) …

Basic page

Self-employment

… people who want to be their own boss and have their own business. We understand that setting up a business can be … the resources that meets your needs and the needs of your small business and will help step you through what you need … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your …

Basic page

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry …

Basic page

Australian Capital Territory

… Australian Capital Territory There were 33,992 small businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small businesses. This is consistent with the proportion of … Calculated by ASBFEO based on the ABS definition of small business of 0-19 employees. Source: Based on Australian …

Basic page

Small Business Data Portal

… Small Business Data Portal The latest statistics about small businesses and family enterprises and their contribution to the Australian economy. ASBFEO Small Business Pulse Contribution to Australian Employment …

Basic page

MSME videos

… MSME videos MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and …

Basic page

Disaster preparation and recovery

… disasters have a significant and devastating impact on small and family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to business after a natural disaster is reduced if you are …

Basic page

Small business borrowers urged to beware before taking out a loan (Prudent)

… Small business borrowers urged to beware before taking out a loan (Prudent) The Australian Small Business and Family Enterprise Ombudsman Kate Carnell … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital …

Basic page

Policy & Advocacy

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies …

Basic page

How Digital Marketing Providers can impress small business clients

… How Digital Marketing Providers can impress small business clients Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can …

Basic page

Small Business Hub

… Small Business Hub The Small Business Hub is a free space for visiting interstate  small …

Basic page

Mental health

… Mental health When you own a small and family business, your business is not the only thing you need to … to help manage the stressors involved in owning a small business. More Mental Health Resources for Small …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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