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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • Media Centre item (202)
  • Submission (66)
  • Newsletters (8)
  • Report (3)

Small Business Hub

… to notify an ASBFEO employee of your arrival.  You will be issued with a single-use access pass to the hub, and it must be returned at the end of your visit in the “Pass Return” box … at the reception counter and can be re-issued on the day of your next visit.   Note:  You are responsible to keep …

Basic page

Privacy

… or authorised by law). We will seek your consent at the time your information is collected or as soon as practicable thereafter. Information may be collected by: Type of information: Information collected … and shared in this way is typically obtained at the time you first use an application or service on your device. …

Basic page

Our network

… of independent contractors and all self-employed people to be treated fairly, justly, and equitably in Australia. … nature of small firms, how they operate and how they might be supported by government, industry, and academia. Supply … a streamlined and improved user experience, reducing the time to register as a new business, or apply for additional …

Basic page

Using social media securely

… Using social media securely Using social media can be a valuable way to grow and increase awareness of your … turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that … your issue immediately with Meta and remember it may take time to resolve it. Keep a copy of the details and number of …

Basic page

Self-employment

… an exciting and sustainable option for people who want to be their own boss and have their own business. We understand … support available to you; that you can access in your own time and at your own pace. You can choose the resources that … structures and information sources to indicate the real-time success of your business, so you can adjust and make …

Basic page

Working as a delivery driver

… can provide flexibility to small businesses and can be an excellent way to earn money for your specific skills. … app, spreadsheet, timelog? Is superannuation part of the payment? And don’t forget you might need to pay tax! 3. Check … as a contractor, and there can be a lot of demands on your time. It may be hard to turn down that contract that seems …

Basic page

MSME stakeholder pack

… such as newsletters, website and intranet. Downloads MSME Day 2022_Stakeholder Engagement Pack.pdf | pdf 8.1 MB MSME Day Video Requirements | docx 27.89 KB MSME Day Graphics.zip | zip 26.76 MB …

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Alternative Dispute Resolution

… owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution … owner, navigating disputes with other businesses can be overwhelming and stressful. Alternative dispute resolution …

Basic page

Before you sign – do your research on the franchise

… to use the intellectual property of someone else for a time, but the business opportunities, risks and … including the drive, local market activation success and day-to-day business acumen and involvement of the franchisee. … helpful tips, so you know the sorts of things you need to be researching. accessing the  Business.gov.au ‘Buy a …

Basic page

Disaster preparation and recovery

… family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to … and of course, yourself. Other business owners can be a valuable source of advice and awareness based on their … your business to a less disaster-prone location. Build in time and tactics to make sure you are ok and you’re caring …

Basic page

Other Territories

… Island. Table 1: Small businesses in Other Territories, 30 June 2023 Download data * Includes businesses where … There were 1,886 small businesses in Other Territories on 30 June 2023. Of these, 90% were non-employing businesses. … Other Territories decreased by 150 (7%) over the year to 30 June 2023, after a 16% increase in the previous year. …

Basic page

Australian Capital Territory

… businesses in the Australian Capital Territory (ACT) on 30 June 2023, representing 1% of all Australian small … 15 January 2024 Table 1: Businesses in ACT by size, 30 June 2023 Download data * Includes businesses where … in the ACT increased by 1,086 (3%) over the year to 30 June 2023. The areas with the largest increase were: …

Basic page

Managing change

… and the circumstances in which the franchise agreement may be varied unilaterally in the future.  If certain materially … must disclose these to franchisees within a reasonable time of not more than 14 days. Such events include … consents in writing.   Best practice  Franchisors need to be able to make changes to their franchise system and brand …

Basic page

How Digital Marketing Providers can impress small business clients

… goals to display your practical approach and interest. Be clear on your specific services, how much they cost, and …

Basic page

The Tax Concierge Service

… with an experienced small business tax lawyer. A $100 co-payment is required, with the remaining balance paid by the …

Basic page

Franchisee-initiated exit - Best practice guidance for franchisees

… Will it impact the value of your business and how it might be able to operate, if at all? Will it trigger an obligation … to take over the premises lease, agree to make a lump sum payment in place of future royalties, explain how you plan to … or propose a termination date that gives the franchisor time to find another operator for the business.   If …

Basic page

Characteristics that are important in a franchise relationship

… profitability. A franchise investment opportunity should be able to show it is a proven and successful business model, … relationship, the franchise relationship will evolve over time. Early on, there will likely be a lot of excitement and expectation for success. Over time, the franchisor and the franchisee will have to work …

Basic page

Franchising

… brand, systems, and processes for a set period of time to try and make a profit. This permission and right … business and brand on a scale that might otherwise not be possible. A franchise model allows the franchisor to share … and it is a way of operating a business that can be used in almost any industry. Expectations of franchisors …

Basic page

Franchisee-initiated exit - Best practice guidance for franchisors

… side and consider the substance of the situation. It might be that the landlord is proposing a rental increase that … decision, although a formal decision and reasons must be provided within 28 days.   Respond promptly and … with the franchisee or a visit to any premises may be appropriate.  This is a big step for a franchisee and in …

Basic page

Small Business Matters

… or your favourite winemaker or café owner who work every day to delight customers and energise enterprise. These are … people in plain sight, and we see them everywhere, every day. Check out some of the key statistics from our Small …

Basic page

Updates from ASIC, Business Tasmania, Queensland Government and more

… law and leave unsuspecting investors out of pocket will be a top target for the corporate regulator, which is …

Basic page

Horticulture Code

… A Horticulture Produce Assessor (the assessor) may be appointed by the parties at any stage of the dispute process. The assessor may be appointed in two ways: if the parties to a Horticulture … a list of horticulture produce assessors which can be found  here . If you are interested in being on our list …

Basic page

Read the franchise agreement

… is going as planned, and how unplanned matters will be dealt with. Examples of unplanned events include ending … opportunities where you need invest only capital, time and effort.  Many franchise systems are somewhere in the … Is there a clause about paying out the remainder of the time? If this happened, would you have enough money to pay? …

Basic page

Intellectual property

… your business’s intellectual property (IP)?  IP can be incredibly valuable for your small business so it’s … exclusive rights to profit from them. Types of IP that can be registered: There are four main types of IP that can be registered with IP Australia , the Australian government …

Basic page

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… of natural disasters on small and family businesses can be devastating and can include damaged and destroyed assets … outside of directly affected disaster areas can also be adversely impacted through the effects of smoke taint, … the cost of natural disasters and lengthy recovery time for small businesses and regional networks could be …

Basic page

The Digital Millennium Copyright Act (US)

… your content has already been disabled and you won’t be able to repost for 14 days. This means your online shop will be out of action until you resolve the issue.  The takedown … and address of the person or business who considers you to be in breach of copyright. This person or business may be …

Basic page

Produce Assessors

… requirements and has been inspecting fresh produce for 30 years. Damien joined Rudge in 2008 bringing with him a …

Basic page

Franchisee-initiated exit - Compliance

… a written response within 28 days. This response must be substantive (comprehensive) and detail reasons for … and sincere in all interactions. A party will not be in breach of the obligation to act in good faith just for … agree to terminate on the terms proposed, the matter may be considered to be in dispute and trigger the dispute …

Basic page

MSME small business facts

Basic page

The psychology of change

… are resistant to change, but experience shows few will be immovably resistant. For most resistance to change comes … organisational culture, and a range of factors that can be broadly summarised as poor change management.  Within the … you identified and sought the input of sub-groups who will be affected for better or worse by the initiative, or can …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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