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    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
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      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
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    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
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    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

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    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • (-) Basic page (67)
  • (-) Submission (50)
  • Media Centre item (208)
  • Newsletters (7)
  • Report (5)

Dispute support

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … The newsagency sector Other / Not covered The Security of Payment Act (SOPA) in the ACT applies to payment disputes connected with construction work and related …

Basic page

Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … government enterprises (known as reporting entities), to report on their small business payment terms and times. …

Basic page

Dispute case studies

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

Basic page

About us

… for ASBFEO’s input into the Treasury departments annual report.  ASBFEO Key Performance Indicators include: … This review was led by Ms Su McCluskey with the final report provided to the Minister.  Australian Small Business … review was led by Ms Carmel McGregor PSM and the final report was provided to the Minister in June 2021. Freedom of …

Basic page

ASBFEO Small Business Pulse

… Business Pulse did not reflect a COVID-related fall in 2020 as government support measures outweighed other economic … from a culturally and linguistically diverse background report less confidence in finding business information than …

Basic page

Senate Economics Legislation Committee (the Committee) - inquiry into the Financial Accountability Regime bill and other related bills

… - inquiry into the Financial Accountability Regime bill and other related bills Date Fri, 10/07/2022 - 12:00 … inquiry into the Financial Accountability Regime bill and other related bills (1384).pdf pdf 302.03 KB Summary … - inquiry into the Financial Accountability Regime bill and other related bills …

Submission

Australian Payments Network's consultation on the future vision for account to account payments in Australia

Submission

Improving the transparency and timeliness of payments to small and family businesses

… Wed, 03/01/2023 - 12:00 File SB - Statutory Review of the Payment Times Reporting Act 2020.pdf pdf 359.84 KB …

Submission

Payment Times Procurement Connected Policy

… Payment Times Procurement Connected Policy Date Fri, 03/26/2021 - 12:00 File Payment Times Procurement Connected Policy pdf 268.96 KB Summary … Department of Industry, Science, Energy, Resources – Payment Times Procurement Connected Policy … Payment Times Procurement Connected Policy …

Submission

Submission to Payment Times Reporting Rules Amendments 2024

… Submission to Payment Times Reporting Rules Amendments 2024 Date Fri, 08/16/2024 - 12:00 File 240819 SB Payment Times Reporting Rules 2024 - Treasury consultation … Payment Times Reporting Rules amendments … Submission to Payment Times Reporting Rules Amendments 2024 …

Submission

Payment Times Reporting Act 2020 primary legislation amendments

… Payment Times Reporting Act 2020 primary legislation amendments Date Wed, 05/01/2024 - 12:00 File SB 240429 Payment Times Legislation Amendments.pdf pdf 164.2 KB Summary … Payment Times Reporting Act 2020 primary legislation amendments … Payment Times Reporting Act 2020 primary legislation …

Submission

Reforming the Payment Systems (Regulation) Act 1998 to promote competition in the debit card market and lower small business payment costs

… Reforming the Payment Systems (Regulation) Act 1998 to promote competition … in the debit card market and lower small business payment costs Date Thu, 07/06/2023 - 12:00 File SB - Reforms to the Payment Systems (Regulation) Act 1998.pdf pdf 239.61 KB … Reforms to the Payment Systems (Regulation) Act 1998 – Exposure draft …

Submission

Default credit listings

… credit notice or default listing, and accessing a credit report and credit scores  A default credit notice is a formal … steps to avoid this outcome – such as negotiating a payment plan with your creditor. A default listing can … related information, which is then used to make the credit report and scores. Moneysmart.gov.au is a helpful website …

Basic page

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Natural Disaster Preparedness and Resilience Inquiry Report Executive Summary Recommendations Terms of Reference … mitigated by enhanced preparedness and resilience. The 2020 Royal Commission into National Natural Disaster … Recommendation 10.1 of the Royal Commission’s final report was that ‘State and Territory Governments should …

Basic page

A right to repair inquiry Draft Report

… A right to repair inquiry Draft Report Date Thu, 08/05/2021 - 12:00 File A right to repair inquiry Draft Report pdf 683.98 KB Summary Productivity Commission – A right to repair inquiry Draft Report … Productivity Commission – A right to repair inquiry Draft Report …

Submission

Financial Sector Reform (Hayne Royal Commission Response  - Better Advice) Bill 2021 [Provisions]

… Reform (Hayne Royal Commission Response  - Better Advice) Bill 2021 [Provisions] Date Fri, 07/09/2021 - 12:00 File … Reform (Hayne Royal Commission Response  - Better Advice) Bill 2021 [Provisions] pdf 841.44 KB Summary Senate Economics … Reform (Hayne Royal Commission Response  - Better Advice) Bill 2021 [Provisions] …

Submission

Consultation on Preliminary Conclusions to the Review of Retail Payment Systems

… on Preliminary Conclusions to the Review of Retail Payment Systems Date Fri, 07/09/2021 - 12:00 File … on Preliminary Conclusions to the Review of Retail Payment Systems pdf 867.86 KB Summary Reserve Bank of … on Preliminary Conclusions to the Review of Retail Payment Systems …

Submission

Implementing a reporting regime for sharing economy platform providers

Submission

QLD SBC Bill

… QLD SBC Bill Date Fri, 11/05/2021 - 12:00 File QLD SBC Bill pdf 1.04 MB Summary QLD Education, Employment and Training Committee - QLD Small Business Commissioner Bill 2021 … and Training Committee - QLD Small Business Commissioner Bill 2021 … QLD SBC Bill …

Submission

Broadcasting Legislation Amendment (2021 Measures No.1) Bill 2021

… Broadcasting Legislation Amendment (2021 Measures No.1) Bill 2021 Date Thu, 05/27/2021 - 12:00 File Broadcasting Legislation Amendment (2021 Measures No.1) Bill 2021 pdf 330.66 KB Summary Parliament of Australia – Broadcasting Legislation Amendment (2021 Measures No.1) Bill 2021 …

Submission

Consultation on Preliminary Conclusion to the Retail Payments Regulation May 2021

Submission

Using social media securely

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that … be suspended from the platform. Create a separate payment method that is only used for your social media … to change your password and review recent login activity.  Report your issue immediately with Meta and remember it may …

Basic page

Access to low cost advice for disputes

… so not all matters will be eligible for support.  A co-payment of $100 is required from the eligible small business … or as or as otherwise agreed with the small business.   6. Payment Stage 1 Preliminary Advice:   A co-payment of $100 is required from the small business.  It must …

Basic page

Streaming Services Reporting and Investment Scheme Discussion Paper

Submission

Sex Discrimination and Fair Work (Respect at Work) Amendment Bill 2021

… Discrimination and Fair Work (Respect at Work) Amendment Bill 2021 Date Fri, 07/09/2021 - 12:00 File Sex … Discrimination and Fair Work (Respect at Work) Amendment Bill 2021 pdf 836.53 KB Summary Senate Education and … Discrimination and Fair Work (Respect at Work) Amendment Bill 2021 …

Submission

Comments on Fair Work Legislation Amendment (Closing Loopholes) Bill 2023

… on Fair Work Legislation Amendment (Closing Loopholes) Bill 2023 Date Fri, 09/29/2023 - 12:00 File 230929 SB - … Fair Work Legislative Amendment (Closing Loopholes) Bill signed.pdf pdf 1.69 MB Summary Senate Education and … Fair Work Legislation Amendment (Closing Loopholes) Bill 2023 …

Submission

Merchant Card Payment Costs and Surcharging - Issues Paper October 2024

… Merchant Card Payment Costs and Surcharging - Issues Paper October 2024 … - 12:00 File 241217 SB - RBA Review of merchant card payment costs and surcharging.pdf pdf 245.35 KB Summary Reserve Bank of Australia Merchant Card Payment Costs and Surcharging - Issues Paper October 2024 …

Submission

Social Media (Anti-Trolling) Bill 2022

… Social Media (Anti-Trolling) Bill 2022 Date Fri, 02/25/2022 - 12:00 File Senate LCA Committee inquiry into Social media (anti-trolling) Bill 2022 - Submission.pdf pdf 255.46 KB Summary Social Media (Anti-Trolling) Bill 2022 … Social Media (Anti-Trolling) Bill 2022 …

Submission

Submission to The Productivity Commission's Interim Report on opportunities in the circular economy

… Submission to The Productivity Commission's Interim Report on opportunities in the circular economy Date Tue, … - 12:00 File 250513 SB - Productivity Commission's Interim Report on opportunities in the circular economy.pdf pdf … Submission to The Productivity Commission's Interim Report on opportunities in the circular economy …

Submission

CP 380 Sustainability Reporting

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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