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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
      • Resources for starting a franchise
        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
    • Alternative Dispute Resolution
    • Access to low cost advice for disputes
    • Dispute case studies
    • Industry Codes
      • Dairy Code
      • Oil Code
      • Horticulture Code
        • Produce Assessors
      • Food and Grocery Code
  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
    • Submissions
    • Share your thoughts
      • One thing ASBFEO can do for me
      • Consultation feedback
  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Small Business Commissioners
    • Cyber security
    • Financial wellbeing
    • Mental health
    • Handling debts
    • Resources for starting a small business
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Climate-related financial disclosures
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Disputes with an overseas business
    • Small Business Hub
    • Default credit listings
    • Working as a delivery driver
    • Healthy business relationships and dispute resolution
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Newsletters
    • Quarterly reports
    • Events
    • Social media
    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Spotlight on Sole Traders
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  • (-) Report (5)
  • Media Centre item (20)
  • Submission (4)

Dispute support

… appropriate resolution service to help you resolve your business dispute. The most appropriate service for your … platform’s policy on dispute resolution, which is often under terms of use, is particularly helpful. The dispute … be able to help. IDCARE provides eligible sole traders and small businesses with specialist support and guidance when …

Basic page

Dispute case studies

… range of businesses to provide one-to-one assistance for business disputes, including referral to government support … resolution. Contract disputes Termination fee waived for small business  Due to financial stress, a small business was … she started investigations. She discovered she was still under contract to the local paper, even though she had never …

Basic page

Access to low cost advice for disputes

… ASBFEO may offer limited low-cost legal advice to eligible small businesses in dispute with another business or government agency.  This may be offered at 2 … dispute resolution in relation to a relevant action under s65 of the Australian Small Business and Family …

Basic page

14 steps to boost Australia’s small and family businesses

… 14 steps to boost Australia’s small and family businesses The Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has … aged over 50.  Today, only 8% of small business owners are under the age of 30, half what it was in the 1970s.  Why is …

Report

Resources for starting a small business

… Resources for starting a small business Looking to start a small business? Our mission is to ensure Australia is the … Australia is the best place to start, grow or transform a business. We strive to make sure your business can access every support available to have every …

Basic page

Apprentices and Trainees Employed by Small Business

… Apprentices and Trainees Employed by Small Business This data includes the numbers, industries and … were aged 24 and under in December 2023. The number of apprentices and … the numbers, industries and demographics of Australia’s small business apprentices and trainees and illustrates the …

Basic page

How we help

… help The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute … or Commonwealth Government agencies. If you are a Small Business operator in dispute with another business or … We maintain an ADR Practitioner list who conduct ADR under our legislation and the franchising , horticulture, …

Basic page

About us

… About us The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) was … ASBFEO does not have specific agency responsibilities under the Public Governance, Performance and Accountability …

Basic page

Number of small businesses in Australia

… Number of small businesses in Australia Small business’ contribution to Australian business numbers … Small business’ contribution to Australian business numbers is one … economy. This can be explored by looking at the number of small businesses by employment and turnover. …

Basic page

Small Business Commissioners

… Small Business Commissioners Working with state‑based Small Business Commissioners Running a small business can sometimes … Running a small business can sometimes involve disputes that are difficult to … Small Business Commissioners …

Basic page

Financial wellbeing

… distress is one of the biggest sources of anxiety for small and family business owners.  Tips Regularly review your business … ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 (Business enquiries line) … distress is one of the biggest sources of anxiety for small and family business owners.  …

Basic page

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan. Small Business Natural Disaster Preparedness and Resilience Inquiry … The impacts of natural disasters on small and family businesses can be devastating and can …

Report

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Small Business Natural Disaster Preparedness and Resilience Inquiry (2022) Only one-in-four small businesses have a disaster plan Small Business Natural Disaster Preparedness and Resilience Inquiry … The impacts of natural disasters on small and family businesses can be devastating and can …

Basic page

Self-employment

… people who want to be their own boss and have their own business. We understand that setting up a business can be … the resources that meets your needs and the needs of your small business and will help step you through what you need … you to build your own employment contract, for an employee under Australia’s Fair Work System, that is tailored to your …

Basic page

Small Business Data Portal

… Small Business Data Portal The latest statistics about small businesses and family enterprises and their … in Australia Apprentices and Trainees Employed by Small Business We will continue to update and add to this small … The latest statistics and data about small businesses and family enterprises. …

Basic page

MSME videos

… MSME videos MSME messages    The Australian Small Business and Family Enterprise Ombudsman   Video file  The … Collins MP - Minister for Housing, Homelessness, and for Small Business   The referenced media source is missing and …

Basic page

Disaster preparation and recovery

… disasters have a significant and devastating impact on small and family businesses, and their communities. The cost and the time it takes for small and family businesses to get back to business after a natural disaster is reduced if you are … disasters have a significant and devastating impact on small and family businesses, and their communities. The cost …

Basic page

Cyber security

… security is more important than ever. Vast numbers of small and family businesses are being compromised and, in … year. Our check list provides some simple steps to help small businesses and family enterprises avoid or reduce the … Centre has dedicated resources for small businesses: Small Business Cyber Security Guide to help small businesses …

Basic page

Contribution to Australian Employment

… transfer the data directly to your device. The value that small business contributes to employment numbers in Australia is … measured by comparing the number of employees working in small business with employees in other business sizes and … The value that small business contributes to employment numbers in Australia …

Basic page

Small business borrowers urged to beware before taking out a loan (Prudent)

… Small business borrowers urged to beware before taking out a loan (Prudent) The Australian Small Business and Family Enterprise Ombudsman Kate Carnell … office issued its second ever notice of refusal to mediate under section 74 of the Act, against lender Prudent Capital …

Basic page

Policy & Advocacy

… About Policy The ASBFEO understand the challenges facing small and family business. We undertake a number of different activities to advocate for small businesses and family enterprises to improve policies …

Basic page

How Digital Marketing Providers can impress small business clients

… How Digital Marketing Providers can impress small business clients Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can … Almost 98% of all businesses in Australia are small and word travels fast.  Here are some ways you can …

Basic page

Mental health

… Mental health When you own a small and family business, your business is not the only thing you need to … to help manage the stressors involved in owning a small business. More Mental Health Resources for Small … When you own a small business, it is vital to look after your mental …

Basic page

Small Business Hub

… Small Business Hub The Small Business Hub is a free space for visiting interstate  small … The Small Business Hub is a free space that provides small businesses, family enterprises and industry … Small Business Hub …

Basic page

Contribution to Australian Gross Domestic Product

… transfer the data directly to your device. The value that small business adds to Australia’s economy can be calculated by its … are in $millions. Totals may not sum due to rounding.  Small business (employing less than 20 people) added over … The value that small business adds to Australia’s economy can be calculated …

Basic page

The Tax Concierge Service

… The Tax Concierge Service The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) provides a … of the procedures for requesting a review of a decision under the CDDA scheme •    ongoing support and assistance … The Australian Small Business and Family Enterprise Ombudsman (ASBFEO) …

Basic page

Disputes with an overseas business

… Disputes with an overseas business In this global economy, Australian small businesses often engage or partner with overseas … or receive services such as contracting IT services. Business disputes may be about faulty products or services … Business disputes may be about faulty products or services …

Basic page

Small Business Natural Disaster Preparedness and Resilience Inquiry form

… Small Business Natural Disaster Preparedness and Resilience Inquiry form The impacts of natural disasters on small businesses can be devastating. These impacts can … Recovering from this can take a heavy toll on small business owners, their employees, and the broader community.  …

Basic page

Different types of franchises

… Different types of franchises Most franchise business models fall into one of four types of systems, with … having different structural features, commercial terms and business expectations.  Establishment/operating costs and fee … While most franchisors and nearly all franchisees are small businesses, a growing number of large corporations are …

Basic page

MSME small business facts

… MSME small business facts … MSME small business facts …

Basic page

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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