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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
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    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
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    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas
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July newsletter - Value of small business to economy tops half a trillion dollars

We have launched the Small Business Matters report to celebrate the massive contribution to our nation by small and family businesses.

… July newsletter - Value of small business to economy tops half a trillion dollars We have launched the  Small Business Matters report  to celebrate the massive …

Newsletters

August newsletter - ASBFEO launches Small Business Pulse

We have today launched the ASBFEO Small Business Pulse – an innovative combination of non-traditional and traditional data to produce an indicator of small business health.

… August newsletter - ASBFEO launches Small Business Pulse We have today launched the ASBFEO Small Business Pulse – an innovative combination of …

Newsletters

September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

… September newsletter - Small businesses worried about being paid Cash flow is the … it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small business, …

Newsletters

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

… April newsletter - Help available for small businesses who are struggling The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along. …

Newsletters

October newsletter - Small business needs right-sized regulation

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses.

… October newsletter - Small business needs right-sized regulation Small and family business owners are increasingly shouldering …

Newsletters

September newsletter - Sweeping changes required to make big business pay up

The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the woeful performance that we have been calling…

… newsletter - Sweeping changes required to make big business pay up The review of the Payment Times Reporting Act … no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the … no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the …

Newsletters

June newsletter - Small business matters

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. It’s a terrific opportunity to say thank you to the enterprising women and men who are the lifeblood of our communities.

… June newsletter - Small business matters This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. …

Newsletters

May newsletter - Small business needs cheaper, faster justice

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

… May newsletter - Small business needs cheaper, faster justice Every business should … upon and their business is harmed. … May newsletter - Small business needs cheaper, faster justice …

Newsletters

March newsletter - Low-cost pathway for tax disputes

One of the important objectives of the Australian Small Business and Family Enterprise Ombudsman is to help find low-cost pathways for small businesses to resolve disputes. 

… disputes One of the important objectives of the Australian Small Business and Family Enterprise Ombudsman is to help find low-cost pathways for small businesses to resolve disputes.  Date Wed, 03/01/2023 - …

Newsletters

Bruce's 2024-25 Budget Brief

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

… Bruce's 2024-25 Budget Brief The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and …

Newsletters

February newsletter - Helping small business resolve disputes

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

… February newsletter - Helping small business resolve disputes Despite a seemingly never-ending … series of challenges over recent years, Australia’s small and family businesses continue to make a massive …

Newsletters

December newsletter - All I want for Christmas is... small business news!

… December newsletter - All I want for Christmas is... small business news! Date Wed, 12/04/2024 - 12:00 Mailchimp URL … … December newsletter - All I want for Christmas is... small business news! …

Newsletters

BRUCE'S 2023-24 BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges.

… BRUCE'S 2023-24 BUDGET BRIEF The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges. Date Tue, …

Newsletters

October newsletter - Minister meets ASBFEO Policy Forum

It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional associations that we collaborate with.

… - Minister meets ASBFEO Policy Forum It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional …

Newsletters

June newsletter - Celebrating small business

This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June.

… June newsletter - Celebrating small business This month we will celebrate World Micro, Small and Medium-sized Enterprises Day (MSME Day) on 27 June. …

Newsletters

September Newsletter - Don't get caught short with the new shortened .au domain name

There’s a big change coming to internet domain names and small and family businesses have just 20 days left to avoid their internet identity being sold to someone else. A new system is being introduced allowing anyone with a connection to Australia to…

… There’s a big change coming to internet domain names and small and family businesses have just 20 days left to avoid … It’s a crisp, abridged domain name that tells people your business name and that you are based in Australia. Date Thu, … … There’s a big change coming to internet domain names and small and family businesses have just 20 days left to avoid …

Newsletters

November newsletter - Turn your mind to you

Small business owners give their all to their business. It can be all-consuming and is a big responsibility.

… November newsletter - Turn your mind to you Small business owners give their all to their business. It can be … … Small business owners give their all to their business. It …

Newsletters

February newsletter- Opportunities and challenges for a new year

It was pleasing to see so many small and family businesses celebrate the first Christmas and summer trading period without lockdowns...

… challenges for a new year It was pleasing to see so many small and family businesses celebrate the first Christmas and … … It was pleasing to see so many small and family businesses celebrate the first Christmas and …

Newsletters

BRUCE'S 2022-23 OCTOBER BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

… BRUCE'S 2022-23 OCTOBER BUDGET BRIEF The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Newsletters

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

… 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. Date Mon, … 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors. … March newsletter …

Newsletters

December newsletter - Be prepared and trust your spidey senses

It has been a tough year for small and family businesses coping with cost-of-living pressures not just on themselves, but their customers. 

… and trust your spidey senses It has been a tough year for small and family businesses coping with cost-of-living … … It has been a tough year for small and family businesses coping with cost-of-living …

Newsletters

May newsletter - Recognising women in business

… May newsletter - Recognising women in business Date Thu, 05/08/2025 - 12:00 Mailchimp URL … … May newsletter - Recognising women in business …

Newsletters

August newsletter - We’ve helped 40,000 small businesses

We’ve reached a significant milestone – receiving our 40,000th request for assistance.

… August newsletter - We’ve helped 40,000 small businesses We’ve reached a significant milestone – … for assistance. … August newsletter - We’ve helped 40,000 small businesses …

Newsletters

July newsletter - Important EOFY changes for small business

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

… July newsletter - Important EOFY changes for small business Income tax cuts, a rise in the minimum wage, updated … on 1 July. … July newsletter - Important EOFY changes for small business …

Newsletters

December newsletter - Be prepared for natural disasters

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

… to take some time to share with you the findings of the  Small Business Natural Disaster Preparedness and Resilience Inquiry … to take some time to share with you the findings of the  Small Business Natural Disaster Preparedness and Resilience …

Newsletters

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

… benefit to mandate least-cost routing Across our economy, small business merchants are paying higher fees and charges on … … Across our economy, small business merchants are paying higher fees and charges …

Newsletters

October Newsletter - Are you taking the right steps to protect against a cyber attack?

The recent cyber attack against Optus is a terrible reminder that companies of all sizes can be vulnerable.  If you or your business are an Optus customer, please monitor for activity on your accounts that is not you and be alert for unusual…

… companies of all sizes can be vulnerable.  If you or your business are an Optus customer, please monitor for activity … companies of all sizes can be vulnerable.  If you or your business are an Optus customer, please monitor for activity …

Newsletters

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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