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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

    • How We Help
    • Dispute support
    • Five steps to resolve your dispute
    • Franchising
      • Franchising done well
        • Different types of franchises
        • Characteristics that are important in a franchise relationship
        • Specific purpose funds
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        • Before you sign – do your research on the franchise
        • Assess the franchise opportunities and seek professional advice
        • Read the franchise agreement
      • Franchising Code of Conduct and Alternative Dispute Resolution
        • Franchising Mediation Feedback Form
      • Managing change
        • Best practice for franchisors
          • The psychology of change
          • Change management tips for franchisors
      • Exiting a franchise
        • Franchisee-initiated exit - Compliance
        • Franchisee-initiated exit - Best practice guidance for franchisees
        • Franchisee-initiated exit - Best practice guidance for franchisors
        • Tax implications - transferring or terminating a franchise
    • The Tax Concierge Service
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    • Access to low cost advice for disputes
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      • Dairy Code
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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

    • 14 steps to boost Australia’s small and family businesses
    • Policy insights
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      • One thing ASBFEO can do for me
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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Our network
    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Resources for starting a small business
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Climate-related financial disclosures
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
    • Default credit listings
    • Disputes with an overseas business
    • Small Business Hub
    • Working as a delivery driver
    • ‘Small Business, Big Dreams’ Fact Sheet
  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

    We also share the latest developments from other government authorities and regulators, our peers and our networks on our Media Centre.   

    • Media releases
    • Transcripts
    • Op-eds
    • Newsletters
    • Quarterly reports
    • Events
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    • Contact Us
    • MSME Day
  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • New South Wales
      • Queensland
      • South Australia
      • Victoria
      • Western Australia
      • Tasmania
      • Northern Territory
      • Australian Capital Territory
      • Other Territories
    • Location of Australia’s small businesses - regional and metro areas

The November 2025 Small Business Pulse is now available

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  • (-) Submission (31)
  • (-) Newsletters (18)
  • Media Centre item (214)
  • Basic page (101)
  • Report (5)

Potential impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees

… impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees Date Mon, 06/05/2023 - … impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees.pdf pdf 211.67 KB … impacts of the Commonwealth Paid Parental Leave Scheme on small businesses and their employees. …

Submission

Review of the Fair Work Act small business employer definition

… Review of the Fair Work Act small business employer definition Date Fri, 03/07/2025 - 12:00 … 250307 Fair Work Ombudsman Review of the Fair Work Act small business employer definition consultation paper.pdf pdf … Review of the Fair Work Act 2009 ‘small business employer’ definition …

Submission

Digital Platform Services Inquiry: Small business dealings with digital platforms

… Digital Platform Services Inquiry: Small business dealings with digital platforms Date Fri, 05/06/2022 - 12:00 File 06052022 - ACCC small business and digital platforms.pdf pdf 1 MB Summary … Digital Platform Services Inquiry: Small business dealings with digital platforms …

Submission

September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

… September newsletter - Small businesses worried about being paid Cash flow is the … it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small business, … it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, …

Newsletters

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

… April newsletter - Help available for small businesses who are struggling The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along. … latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping …

Newsletters

August newsletter - ASBFEO launches Small Business Pulse

We have today launched the ASBFEO Small Business Pulse – an innovative combination of non-traditional and traditional data to produce an indicator of small business health.

… August newsletter - ASBFEO launches Small Business Pulse We have today launched the ASBFEO Small Business Pulse – an innovative combination of … We have today launched the ASBFEO Small Business Pulse – an innovative combination of non-traditional … August newsletter - ASBFEO launches Small Business Pulse …

Newsletters

September newsletter - Sweeping changes required to make big business pay up

The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the woeful performance that we have been calling…

… newsletter - Sweeping changes required to make big business pay up The review of the Payment Times Reporting Act … found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the … no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the …

Newsletters

Inquiry into cost of living should encompass costs of starting and operating a small business

… living should encompass costs of starting and operating a small business Date Fri, 03/10/2023 - 12:00 File Inquiry into cost … living should encompass costs of starting and operating a small business.pdf pdf 268.82 KB Summary Senate Select … living should encompass costs of starting and operating a small business …

Submission

October newsletter - Small business needs right-sized regulation

Small and family business owners are increasingly shouldering more risk for less reward as compounding regulations and economic challenges hit businesses.

… October newsletter - Small business needs right-sized regulation Small and family business owners are increasingly shouldering … Small and family business owners are increasingly shouldering more risk for … October newsletter - Small business needs right-sized regulation …

Newsletters

Protecting Australian small businesses and consumers from social media harms

… Protecting Australian small businesses and consumers from social media harms Date … Protecting Australian small businesses and consumers from social media harms …

Submission

Designing and promoting the Industry Growth Program to engage small and family businesses

… and promoting the Industry Growth Program to engage small and family businesses Date Fri, 07/28/2023 - 12:00 File … and promoting the Industry Growth Program to engage small and family businesses …

Submission

Promoting competition and lowering small business payment costs through default debit card settings and tokenisation

… Promoting competition and lowering small business payment costs through default debit card settings … Promoting competition and lowering small business payment costs through default debit card settings …

Submission

Accounting for small businesses in international trade and investment agreements

… Accounting for small businesses in international trade and investment … Accounting for small businesses in international trade and investment …

Submission

Bruce's 2024-25 Budget Brief

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

… Bruce's 2024-25 Budget Brief The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says … tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and … The Australian Small Business and Family Enterprise Ombudsman Bruce Billson …

Newsletters

Skilled migration should be simpler, faster, more transparent and more accessible for small businesses

… simpler, faster, more transparent and more accessible for small businesses Date Tue, 03/28/2023 - 12:00 File SB - … simpler, faster, more transparent and more accessible for small businesses …

Submission

February newsletter - Helping small business resolve disputes

Despite a seemingly never-ending series of challenges over recent years, Australia’s small and family businesses continue to make a massive contribution to our nation and our communities. These are great people in plain sight, and we see them…

… February newsletter - Helping small business resolve disputes Despite a seemingly never-ending … series of challenges over recent years, Australia’s small and family businesses continue to make a massive … series of challenges over recent years, Australia’s small and family businesses continue to make a massive …

Newsletters

December newsletter - All I want for Christmas is... small business news!

… December newsletter - All I want for Christmas is... small business news! Date Wed, 12/04/2024 - 12:00 Mailchimp URL … December newsletter - All I want for Christmas is... small business news! …

Newsletters

Ensuring that cyber security law reforms address the needs of small businesses

… that cyber security law reforms address the needs of small businesses Date Wed, 04/10/2024 - 12:00 File 240410 SB … that cyber security law reforms address the needs of small businesses …

Submission

October newsletter - Minister meets ASBFEO Policy Forum

It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional associations that we collaborate with.

… - Minister meets ASBFEO Policy Forum It was great to host Small Business Minister Julie Collins for an insightful Policy Forum discussion last week with many of the 49 small and family business-facing industry and professional … It was great to host Small Business Minister Julie Collins for an insightful …

Newsletters

Reforming the Payment Systems (Regulation) Act 1998 to promote competition in the debit card market and lower small business payment costs

… to promote competition in the debit card market and lower small business payment costs Date Thu, 07/06/2023 - 12:00 File SB - … to promote competition in the debit card market and lower small business payment costs …

Submission

Improving the transparency and timeliness of payments to small and family businesses

… Improving the transparency and timeliness of payments to small and family businesses Date Wed, 03/01/2023 - 12:00 File … Improving the transparency and timeliness of payments to small and family businesses …

Submission

May newsletter - Small business needs cheaper, faster justice

Every business should be assured of the opportunity to compete on merit not just economic muscle and be able to defend their economic interest when the ‘rules of the road’ are infringed upon and their business is harmed.

… May newsletter - Small business needs cheaper, faster justice Every business should be assured of the opportunity to compete on … Every business should be assured of the opportunity to compete on … when the ‘rules of the road’ are infringed upon and their business is harmed. …

Newsletters

ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19

… ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19 Date Fri, … 03/04/2022 - 12:00 File 280222 - ACCC-ICA Assessment of Business Interruption Insurance claims from COVID19 - … authorisation for arrangements to assist assessment of business interruption insurance claims arising from COVID-19 …

Submission

Supporting business adoption of eInvoicing

… Supporting business adoption of eInvoicing Date Thu, 02/24/2022 - 12:00 File 20220225 supporting business adoption of eInvoicing 1234 (002).pdf pdf 300.58 KB Summary Supporting business adoption of eInvoicing … Supporting business adoption of eInvoicing … Supporting business adoption of eInvoicing …

Submission

Inquiry into the adequacy and efficacy of Australia’s anti-money laundering and counter-terrorism financing (AML/CTF) regime

Submission

AUSTRAC exposure draft Anti-Money Laundering and Counter-Terrorism Financing Rules 2025

Submission

Defining an Australian Business for Commonwealth Procurement

… Defining an Australian Business for Commonwealth Procurement Date Tue, 11/05/2024 - … 241105 SB - Department of Finance - Defining an Australian Business for Procurement.pdf pdf 2.7 MB Summary Defining an Australian Business for Commonwealth Procurement … Defining an Australian Business for Commonwealth Procurement …

Submission

Reforming Australia’s Anti-Money Laundering and Counter Terrorism Financing Regime

Submission

Clarifying the Treatment of Trusts Under Insolvency Law

… Clarifying the Treatment of Trusts Under Insolvency Law Date Wed, 12/08/2021 - 12:00 File Clarifying the Treatment of Trusts Under Insolvency Law 1299.pdf pdf 96.81 KB Summary Clarifying the Treatment of Trusts Under Insolvency Law  … Clarifying the Treatment of Trusts Under Insolvency Law  …

Submission

Improving schemes of arrangement to better support businesses

Submission

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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