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    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

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    The ASBFEO understand the challenges facing small businesses and family enterprises. 

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    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

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    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

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Small Business Pulse - February 2025

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Success story type

Least Cost Routing

… fees’ are charged by schemes, acquirers, and issuers (payment service providers) to facilitate card-based payments … and Family Enterprise Ombudsman (ASBFEO) has prepared this report with insights from CMSPI Pty Ltd (CMSPI), a leading … competition in the debit card market by ensuring a payment is processed via the least-cost route. Merchants …

Report

Discretionary Mutual Fund Review (2021)

… Enterprise Ombudsman, Bruce Billson, released the final report on the insurance crisis facing Australia’s amusement, leisure, and recreation sector. The report, The Show Must Go On , finds a Discretionary Mutual … in a hardened global insurance market. Building on this report supporting the Australian Amusement, Leisure and …

Report

14 steps to boost Australia’s small and family businesses

… 14 steps to energise enterprise below or download the full report. Introduction from the Ombudsman Almost 98% of … in the face’ for small businesses at these challenging times. We must continue to seek to abate these challenges … workplace obligations to employees, meet tax reporting and payment obligations in a timely way and pay small business …

Report

Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Natural Disaster Preparedness and Resilience Inquiry Report • Executive Summary • Recommendations • Terms of … mitigated by enhanced preparedness and resilience. The 2020 Royal Commission into National Natural Disaster … Recommendation 10.1 of the Royal Commission’s final report was that ‘State and Territory Governments should …

Report

September newsletter - Sweeping changes required to make big business pay up

The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the woeful performance that we have been calling…

… required to make big business pay up The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been … … The review of the Payment Times Reporting Act by Dr Craig Emerson found there …

Newsletters

Review of the 1 July changes to the Commonwealth Procurement Rules (2023)

… by the Minister for Finance, Katy Gallagher.  A final report with recommendations was provided to the Australian … in December 2023. The Government released the final report on 1 May 2024. Read or download the final report,  Review of the 1 July changes to the Commonwealth …

Report

November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

BRUCE'S 2022-23 OCTOBER BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

Newsletters

BRUCE'S 2023-24 BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges.

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges.

Newsletters

July newsletter - Value of small business to economy tops half a trillion dollars

We have launched the Small Business Matters report to celebrate the massive contribution to our nation by small and family businesses.

… dollars We have launched the  Small Business Matters report  to celebrate the massive contribution to our nation … … We have launched the  Small Business Matters report  to celebrate the massive contribution to our nation …

Newsletters

July newsletter - Important EOFY changes for small business

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

Income tax cuts, a rise in the minimum wage, updated information on tax deductions and increased superannuation payments are among changes coming into effect on 1 July.

Newsletters

April newsletter - Help available for small businesses who are struggling

The latest report card on the economy will be no surprise to small business owners. Economic growth is barely limping along.

… for small businesses who are struggling The latest report card on the economy will be no surprise to small … … The latest report card on the economy will be no surprise to small …

Newsletters

December newsletter - Be prepared for natural disasters

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

In the final newsletter for this year, I want to take some time to share with you the findings of the Small Business Natural Disaster Preparedness and Resilience Inquiry conducted by my office and just recently tabled in Federal Parliament.…

Newsletters

September newsletter - Small businesses worried about being paid

Cash flow is the oxygen of enterprise, but difficult conditions mean when one party is late in paying, it can cascade through the supply chain. Mary runs a small civil construction business but one of her customers, another small…

… another small business, had not paid their $20,000 bill for 180 days. Date Tue, 09/03/2024 - 12:00 Mailchimp URL … another small business, had not paid their $20,000 bill for 180 days. … September newsletter - Small businesses …

Newsletters

Bruce's 2024-25 Budget Brief

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s federal Budget offers targeted measures to help small and family business deal with current pain points and headwinds.

Newsletters

March newsletter - Franchising review welcomed

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

The franchise sector is worth $135 billion and employs more than half a million people. There are some 70,700 franchisees in Australia and almost all of them are small businesses, as are many franchisors.

Newsletters

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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