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  • Disputes & Assistance

    Disputes & Assistance

    The ASBFEO responds to requests for assistance from small businesses and family enterprises that are in dispute with other businesses or Commonwealth Government agencies. 

    We provide information about dispute resolution options, access to mediation, alternative dispute resolution processes under the Franchising, Horticulture, Dairy and Oil Codes of Conduct, and assistance with disputes with the ATO.  

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  • Policy & Advocacy

    Policy & Advocacy

    The ASBFEO understand the challenges facing small businesses and family enterprises. 

    We provide advice and insights to policy and decision makers, conduct research, deliver inquiries, comment on legislation, provide advice to Ministers, and undertake outreach and engagement activities to ensure Australia is the best place to start, grow and transform a business.

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  • Resources & Tools Centre

    Resources & Tools Centre

    There are so many useful resources, tools and sources of information which assist and support small businesses and family enterprises to run their business.

    We have compiled these supports for you, relevant to your interests and needs, to help your business succeed.  

    • Cyber security
    • Financial Wellbeing
    • Mental health
    • Handling debts
    • Using social media securely
    • Getting the most out of your digital marketing service provider
    • How Digital Marketing Providers can impress small business clients
    • Intellectual property
    • Disaster preparation and recovery
    • Self-employment
    • Changes to Australian workplace laws
    • The Digital Millennium Copyright Act (US)
    • Payment Times Reporting Scheme
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  • Media Centre

    Media Centre

    Connect with us and keep up with our latest news, media releases, social media, successes and policy and advocacy work. 

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  • Small Business Data Portal

    Small Business Data Portal

    Our Small Business Data Portal brings together the latest statistics about small businesses and family enterprises and their contribution to the Australian economy.

    • ASBFEO Small Business Pulse
    • Small Business Matters
    • Contribution to Australian Gross Domestic Product
    • Contribution to Australian Employment
    • Number of small businesses in Australia
    • Apprentices and Trainees Employed by Small Business
    • Location of Australia’s small businesses by state and territory
      • Australian Capital Territory
    • Location of Australia’s small businesses - regional and metro areas

Small Business Pulse - February 2025

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Success story type

Dispute support

… the price or basis for calculating charges, payment terms, timeframes, delivery terms, etc. Agree dispute … The newsagency sector Other / Not covered Security of payment laws in the ACT In the ACT, there are security of payment laws which ensures that a person undertaking …

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Payment Times Reporting Scheme

… Payment Times Reporting Scheme Cash flow is vital to the survival of small and family businesses. Making payment information available to the public can help small … government enterprises (known as reporting entities), to report on their small business payment terms and times. …

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ASBFEO Small Business Pulse

… The ASBFEO Small Business Pulse did not reflect a fall in 2020 as government support measures outweighed other economic … and the Personal Property Securities Register.  “Extended payment times and terms are weighing on small business operating …

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Dispute case studies

… pay system. The small business owner also used this same payment system for her security alarm. Three years later the … account was inadvertently activated, and he received a bill for over $1,000 for the month. He deactivated the … owner contacted the advertising company a number of times to attempt to resolve the issue but was unsuccessful. …

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About us

… for ASBFEO’s input into the Treasury departments annual report.  ASBFEO Key Performance Indicators include: … This review was led by Ms Su McCluskey with the final report provided to the Minister.  Australian Small Business … review was led by Ms Carmel McGregor PSM and the final report was provided to the Minister in June 2021. Freedom of …

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Small Business Natural Disaster Preparedness and Resilience Inquiry (2022)

… Natural Disaster Preparedness and Resilience Inquiry Report Executive Summary Recommendations Terms of Reference … mitigated by enhanced preparedness and resilience. The 2020 Royal Commission into National Natural Disaster … Recommendation 10.1 of the Royal Commission’s final report was that ‘State and Territory Governments should …

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September newsletter - Sweeping changes required to make big business pay up

The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been no significant improvement by big business to pay their small business customers in a timely way, sadly echoing the woeful performance that we have been calling…

… required to make big business pay up The review of the Payment Times Reporting Act by Dr Craig Emerson found there has been … … The review of the Payment Times Reporting Act by Dr Craig Emerson found there …

Newsletters

Access to low cost advice for disputes

… so not all matters will be eligible for support.  A co-payment of $100 is required from the eligible small business … or as or as otherwise agreed with the small business.   6. Payment Stage 1 Preliminary Advice:   A co-payment of $100 is required from the small business.  It must …

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Using social media securely

… turn ads on or off and can remove or update advertising payment information. Have your account/s set up so that Meta … up an account, or already have one, create a separate payment method that is only used for your social media … to change your password and review recent login activity.  Report your issue immediately with Meta and remember it may …

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Alternative Dispute Resolution

… Email: toby.boys@holdingredlich.com Bill Morgan Morgan Mac Lawyers morganmac.com.au Email: bill@morganmac.com.au Cheryl Bryan Email: …

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Getting the most out of your digital marketing service provider

… so you know what to expect, including guaranteed response times. If a provider isn’t open and honest about … (don’t expect anything that is not included) all costs, payment timings and overall contract costs  regular and … of the guide. Read and download the full commissioned report, Overcoming Challenges in Business-to-Business …

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Dairy Code

… the dairy industry. The Code took effect on 1 January 2020 and only applies to contracts entered or amended on or … expert reports if necessary. The mediator is obligated to report back to the ASBFEO to advise that the mediation has …

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November newsletter - $1 Billion benefit to mandate least-cost routing

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Across our economy, small business merchants are paying higher fees and charges on electronic transactions than they otherwise should, worth a staggering $1 billion a year!

Newsletters

How Digital Marketing Providers can impress small business clients

… of the guide. Read and download the full commissioned report, Overcoming Challenges in Business-to-Business …

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Mental health

… and other interests, not taking work home , setting times to turn off the technology, and plan to take time off . …

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Quarterly reports

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Contact Us

… or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the … or offensive content. Be aware that we will be obliged to report any inappropriate content that we receive to the …

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Changes to Australian workplace laws

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Handling debts

… legal action if possible. This might include proposing a payment plan. What to do when you owe someone money The first … you owe and are able to pay. You can then offer to enter a payment plan for the remainder. Make sure that any payment you offer is within your means. This proactive …

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Contribution to Australian Gross Domestic Product

… Chart 1: Industry value ($billions) added by business size 2020-21 2021-22 2022-23 Micro (0-4 employees) 265.04 303.45 …

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Financial wellbeing

… and be aware of interest rates and penalties for non-payment. If you are unsure of anything, ask for more … also provide  support  during crisis events and difficult times. If you experience financial hardship and are … should get in contact with the ATO. You can also set up a payment plan if your debt is under $100,000. Phone: 12 28 66 …

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Disaster preparation and recovery

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Self-employment

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Small Business Hub

… 7:30am – 7:00pm.  (The building locks outside of these times and if you leave you will not be able to come back … to ASBFEO immediately. Guests must be escorted at all times. Hub users should be respectful of other businesses …

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BRUCE'S 2023-24 BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges.

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says the 2023-24 Budget helps small businesses with contemporary challenges.

Newsletters

BRUCE'S 2022-23 OCTOBER BUDGET BRIEF

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

The Australian Small Business and Family Enterprise Ombudsman Bruce Billson says tonight’s Budget...

Newsletters

Privacy

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Our network

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Franchising

… reports if necessary. The ADR practitioner is obligated to report back to our office to confirm whether the ADR process …

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Horticulture Code

… can appoint the assessor. The assessor can investigate and report on a dispute: a. where a trader has rejected … of investigating the matter and/or preparing the assessors report, this may attract a civil penalty of 300 penalty units. The Assessor will prepare a report and provide it to the parties to the agreement, and …

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Acknowledgement of Country

We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, water and community.

We pay our respects to the people, the cultures and the Elders past, present and emerging.

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